Organizational Behavior: Securing Competitive Advantage

419 Pages·2009·3.67 MB·English

by  John A. Wagner

Organizational Behavior

Organizational Behavior
Securing Competitive Advantage
John A. Wagner III
Michigan State University
John R. Hollenbeck
Michigan State University
First published 2010
by Routledge
270 Madison Ave, New York, NY 10016
Simultaneously published in the UK
by Routledge
2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN
Routledge is an imprint of the Taylor & Francis Group, an informa business
This edition published in the Taylor & Francis e-Library, 2009.
To purchase your own copy of this or any of Taylor & Francis or Routledge’s
collection of thousands of eBooks please go to www.eBookstore.tandf.co.uk.
© 2010 Taylor & Francis
All rights reserved. No part of this book may be reprinted or reproduced or utilized
in any form or by any electronic, mechanical or other means, now known or hereafter
invented, including photocopying and recording, or in any information storage or
retrieval system, without permission in writing from the publishers.
Trademark Notice: Product or corporate names may be trademarks or registered
trademarks, and are used only for identification and explanation without intent to
infringe.
Library of Congress Cataloging in Publication Data
Wagner, John A., 1952–
Organizational behavior : securing competitive advantage / John A. Wagner III, John R. Hollenbeck.
p. cm.
Rev. ed. of: Organizational behavior : securing competitive advantage. 5th ed. 2005.
Includes bibliographical references and index.
1. Organizational behavior. I. Hollenbeck, John R. II. Title.
HD58.7.W24 2009
658.3—dc22
2009006002
ISBN 0-203-87353-X Master e-book ISBN
ISBN10: 0–415–99852–2 (hbk)
ISBN10: 0–415–99851–4 (pbk)
ISBN10: 0–203–87353–X (ebk)
ISBN13: 978–0–415–99852–9 (hbk)
ISBN13: 978–0–415–99851–2 (pbk)
ISBN13: 978–0–203–87353–3 (ebk)
To Mary Jane, Allison, Jillian, and Andrew Wagner
To Patty, Jennifer, Marie, Tim, and Jeff Hollenbeck

Brief Contents
About the Authors xvii
Preface xviii
PART I
Introduction 1
1 Organizational Behavior 3
2 Management and Managers 13
PART II
Micro Organizational Behavior 39
3 Managing Diversity and Individual Differences 41
4 Perception, Decision Making, and Creativity 57
5 Work Motivation and Performance 81
6 Satisfaction and Stress 105
PART III
Meso Organizational Behavior 123
7 Efficiency, Motivation, and Quality in Work Design 125
8 Interdependence and Role Relationships 145
9 Group Dynamics and Team Effectiveness 169
10 Leadership of Groups and Organizations 193
PART IV
Macro Organizational Behavior 213
11 Power, Politics, and Conflict 215
viii Brief Contents
12 Structuring the Organization 237
13 Technology, Environment, and Organization Design 259
14 Culture, Change, and Organization Development 283
PART V
Conclusion 307
15 International Organizational Behavior 309
16 Evidence Based Management: Critical Thinking and Continuous
Learning 325
Notes 349
Index 391
Contents
About the Authors xvii
Preface xviii
PART I
Introduction 1
1 Organizational Behavior 3
Defining Organizational Behavior 5
Micro Organizational Behavior 5
Meso Organizational Behavior 6
Macro Organizational Behavior 6
Contemporary Issues 6
Workforce Diversity 6
Team Productivity 7
Organizational Adaptability 7
International Growth and Development 7
Ethical Concerns 7
Putting Organizational Behavior Knowledge to Work 8
Diagnosis 8
Solution 9
Action 9
Evaluation 9
Becoming an Active Problem Solver 10
Overview of This Book 10
Summary 11
Review Questions 11
2 Management and Managers 13
Defining Management 13
Three Attributes of Organizations 13
Formal Definition 15
What Managers Do 18
Managerial Jobs 18