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Organizational Behavior PDF

678 Pages·2010·14.531 MB·English
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JWCL191_fm_i-xxiii.qxd 11/18/09 10:25 PM Page iv JWCL191_fm_i-xxiii.qxd 11/18/09 10:25 PM Page i This online teaching and learning environment integrates the entire digital textbook with the most effective instructor and student resources (cid:87)(cid:82)(cid:3)(cid:192)(cid:87)(cid:3)(cid:72)(cid:89)(cid:72)(cid:85)(cid:92)(cid:3)(cid:79)(cid:72)(cid:68)(cid:85)(cid:81)(cid:76)(cid:81)(cid:74)(cid:3)(cid:86)(cid:87)(cid:92)(cid:79)(cid:72)(cid:17) With WileyPLUS: (cid:135) Students achieve concept (cid:135) Instructors personalize and manage mastery in a rich, their course more effectively with structured environment assessment, assignments, grade that’s available 24/7 tracking, and more manage time better (cid:135) study smarter (cid:135)(cid:3) save money (cid:135) From multiple study paths, to self-assessment, to a wealth of interactive visual and audio resources, WileyPLUS gives you everything you need to personalize the teaching and learning experience. »Find out how to MAKE IT YOURS » www.wileyplus.com JWCL191_fm_i-xxiii.qxd 11/18/09 10:25 PM Page ii ALL THE HELP, RESOURCES, AND PERSONAL SUPPORT YOU AND YOUR STUDENTS NEED! 2-Minute Tutorials and all Student support from an Collaborate with your colleagues, of the resources you & your experienced student user find a mentor, attend virtual and live students need to get started Ask your local representative events, and view resources www.wileyplus.com/firstday for details! www.WhereFacultyConnect.com Pre-loaded, ready-to-use Technical Support 24/7 Your WileyPLUS assignments and presentations FAQs, online chat, Account Manager www.wiley.com/college/quickstart and phone support Training and implementation support www.wileyplus.com/support www.wileyplus.com/accountmanager MAKE IT YOURS! JWCL191_fm_i-xxiii.qxd 11/18/09 10:25 PM Page iii 11 th edition Organizational Behavior JWCL191_fm_i-xxiii.qxd 11/18/09 10:25 PM Page iv JWCL191_fm_i-xxiii.qxd 11/18/09 10:25 PM Page v 11 th edition Organizational Behavior John R. Schermerhorn, Jr. Ohio University James G. Hunt Texas Tech University Richard N. Osborn Wayne State University Mary Uhl-Bien University of Nebraska–Lincoln John Wiley & Sons, Inc. JWCL191_fm_i-xxiii.qxd 11/19/09 9:22 PM Page vi VICE PRESIDENT & PUBLISHER George Hoffman EXECUTIVE EDITOR Lisé Johnson DEVELOPMENTAL EDITOR Susan McLaughlin ASSISTANT EDITOR Carissa Marker Doshi ASSOCIATE DIRECTOR OF MARKETING Amy Scholz ASSISTANT MARKETING MANAGER Diane Mars MARKETING ASSISTANT Laura Finley CREATIVE DIRECTOR Harry Nolan INTERIOR DESIGNER Brian Salisbury PRODUCTION MANAGER Dorothy Sinclair SENIOR PRODUCTION EDITOR Sandra Dumas SENIOR DESIGNER Maddy Lesure SENIOR MEDIA EDITOR Allison Morris ASSOCIATE MEDIA EDITOR Elena Santa Maria PHOTO DEPARTMENT MANAGER Hilary Newman PHOTO RESEARCHER Teri Stratford SENIOR EDITORIAL ASSISTANT Sarah Vernon ILLUSTRATION EDITOR Anna Melhorn PRODUCTION MANAGEMENT SERVICES Ingrao Associates COVER PHOTO ©Marina Filipovic Marinshe, www.marinshe.com This book was typeset in 10/12 ITC Garamond at Aptara®, Inc. and printed and bound by Courier/Kendallville. The cover was printed by Courier/Kendallville. The paper in this book was manufactured by a mill whose forest management programs include sustained yield harvesting of its timberlands. Sustained yield harvesting principles ensure that the number of trees cut each year does not exceed the amount of new growth. This book is printed on acid-free paper. Copyright © 2010, 2007 by John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher or authorization through pay- ment of the appropriate per-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) 750-8400, fax (978) 646-8600. Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030-5774, (201) 748-6011, fax (201) 748-6008. Evaluation copies are provided to qualified academics and professionals for review pur- poses only, for use in their courses during the next academic year. These copies are licensed and may not be sold or transferred to a third party. Upon completion of the review period, please return the evaluation copy to Wiley. Return instructions and a free of charge return shipping label are available at www.wiley.com/go/returnlabel. Outside of the United States, please contact your local representative. ISBN 13 978-0-470-29441-3 978-0-470-55672-6 Printed in the United States of America. 10 9 8 7 6 5 4 3 2 1 JWCL191_fm_i-xxiii.qxd 11/18/09 10:25 PM Page vii about the authors Dr. John R. Schermerhorn, Jr. is the Charles G. O’Bleness Professor Emeritus of Dr. John R. Schermerhorn, Jr. Management in the College of Business at Ohio University where he teaches undergraduate and MBA courses in management, organizational behavior, and Asian business. He also serves the university as Director of the Center for Southeast Asian Studies. He earned a Ph.D. in organizational behavior from Northwestern University, after receiving an M.B.A. (with distinction) in management and interna- tional business from New York University, and a B.S. in business administration from the State University of New York at Buffalo. Dedicated to instructional excellence and serving the needs of practicing man- agers, Dr. Schermerhorn continually focuses on bridging the gap between the theory and practice of management in both the classroom and in his textbooks. He has won awards for teaching excellence at Tulane University, The University of Vermont, and Ohio University, where he was named a University Professor, the uni- versity’s leading campus-wide award for undergraduate teaching. He also received the excellence in leadership award for his service as Chair of the Management Education and Development Division of the Academy of Management. Dr. Schermerhorn’s international experience adds a unique global dimen- sion to his teaching and textbooks. He holds an honorary doctorate from the University of Pécs in Hungary, awarded for his international scholarly contribu- tions to management research and education. He has also served as a Visiting Professor of Management at the Chinese University of Hong Kong, as on-site Coordinator of the Ohio University MBA and Executive MBA programs in Malaysia, and as Kohei Miura visiting professor at the Chubu University of Japan. Presently he is Adjunct Professor at the National University of Ireland at Galway, a member of the graduate faculty at Bangkok University in Thailand, Permanent Lecturer in the PhD program at the University of Pécs in Hungary, and advisor to the Lao-American College in Vientiane, Laos. An enthusiastic scholar, Dr. Schermerhorn is a member of the Academy of Management, where he served as chairperson of the Management Education and Development Division. Educators and students alike know him as author of Management 10e (Wiley, 2010) and Exploring Management 2e (2010), and senior co-author of Organizational Behavior 10/e (Wiley, 2009). His many books are available in Chinese, Dutch, French, Indonesian, Portuguese, Russian, and Spanish language editions. Dr. Schermerhorn’s published articles are found in the Academy of Management Journal, Academy of Management Review Academy of Management Executive, Organizational Dynamics, Journal of Management Education, and the Journal of Management Development. Dr. Schermerhorn is a popular guest speaker at colleges and universities. His recent student and faculty workshop topics include innovations in business edu- cation, teaching the millennial generation, global perspectives in management education, and textbook writing and scholarly manuscript development. vii JWCL191_fm_i-xxiii.qxd 11/18/09 10:25 PM Page viii viii About the Authors Dr. James G. (Jerry) Hunt The late Dr. James G. (Jerry) Hunt was the Paul Whitfield Horn Professor of Management, Professor of Health Organization Management, Former Director, Institute for Leadership Research, and former department chair of Management, Texas Tech University. He received his PhD and master’s degrees from the University of Illinois after completing a BS (with honors) at Michigan Technological University. Dr. Hunt co-authored an organization theory text and Core Concepts of Organizational Behavior (Wiley, 2004) and authored or co-authored three leader- ship monographs. He founded the Leadership Symposia Series and co-edited the eight volumes based on the series. He was the former editor of the Journal of Management and The Leadership Quarterly. He presented or published some 200 articles, papers, and book chapters, and among his better-known books are Leadership: A New Synthesis, published by Sage, and Out-of-the-Box Leadership, published by JAI. The former was a finalist for the Academy of Management’s 1993 Terry Distinguished Book Award. Dr. Hunt received the Distinguished Service Award from the Academy of Management, the Sustained Outstanding Service Award from the Southern Management Association, and the Barnie E. Rushing, Jr. Distinguished Researcher Award from Texas Tech University for his long-term con- tributions to management research and scholarship. He also lived and taught in England, Finland, and Thailand, and taught in China. Dr. Richard N. Osborn Dr. Richard N. Osborn is a Wayne State University Distinguished Professor, Professor of Management Emeritus, and former Board of Governors Faculty Fellow. He has received teaching awards at Southern Illinois University at Carbondale and Wayne State University, and he has also taught at Arizona State University, Monash University (Australia), Tulane University, University of Munich, and the University of Washington. He received a DBA from Kent State University after earning an MBA at Washington State University and a BS from Indiana University. With over 200 presentations and publications, he is a charter member of the Academy of Management Journals Hall of Fame. Dr. Osborn is a leading author- ity on international alliances in technology-intensive industries and is co-author of an organization theory text as well as Basic Organizational Behavior (John Wiley & Sons, 1995, 1998). He has served as editor of international strategy for the Journal of World Business and Special Issue Editor for The Academy of Management Journal. He serves or has served as a member of the editorial boards for The Academy of Management Journal, The Academy of Management Review, Journal of High Technology Management, The Journal of Management, Leadership Quarterly, and Technology Studies, among others. He is very active in the Academy of Management, having served as divisional program chair and president, as well as the Academy representative for the International Federation of Scholarly Associations of Management. Dr. Osborn’s research has been sponsored by the Department of Defense, Ford Motor Company, National Science Foundation, Nissan, and the Nuclear Regulatory Commission, among others. In addition to teaching, Dr. Osborn spent a number of years in private industry, including a posi- tion as a senior research scientist with the Battelle Memorial Institute in Seattle, where he worked on improving the safety of commercial nuclear power.

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