Organizational and work psychology : topics in applied psychology

303 Pages·2008·2.29 MB·English

by  S Rothmann

Organizational
and Work
Psychology
This page intentionally left blank
Organizational
and Work
Psychology
Topics in Applied Psychology
Ian Rothmann

Cary Cooper
PART OF HACHETTE LIVRE UK
First published in Great Britain in 2008 by
Hodder Education, part of Hachette Livre UK, 338 Euston Road, London NW1 3BH
www.hoddereducation.com
© 2008 Ian Rothmann and Cary Cooper
All rights reserved. No part of this publication may be reproduced or
transmitted in any form or by any means, electronically or mechanically,
including photocopying, recording or any information storage or retrieval
system, without either prior permission in writing from the publisher or a
licence permitting restricted copying. In the United Kingdom such licences
are issued by the Copyright Licensing Agency: Saffron House, 6–10 Kirby Street,
London EC1N 8TS.
The advice and information in this book are believed to be true and
accurate at the date of going to press, but neither the authors nor the publisher
can accept any legal responsibility or liability for any errors or omissions.
Every effort has been made to trace and acknowledge the owners of copyright.
The publishers will be glad to make suitable arrangements with any
copyright holders whom it has not been possible to contact.
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
Library of Congress Cataloging-in-Publication Data
A catalog record for this book is available from the Library of Congress
ISBN 978 0 340 92891 2
1 2 3 4 5 6 7 8 9 10
Cover & section opener © James Steidl/IStockphoto.com
Typeset in 10pt Berling Roman by Servis Filmsetting Ltd., Manchester
Printed and bound in Malta
What do you think about this book? Or any other Hodder
Education title? Please send your comments to the
feedback section on www.hoddereducation.com.

Any ancillary media packaged with the printed version of this book will not be included in this eBook.
Contents
Series Preface vii
Preface ix
Chapter 1: Introduction to organizational and work psychology 1
Section 1: Organizational psychology 21
Chapter 2: Individual differences and diversity management 23
Chapter 3: Motivation and satisfaction 41
Chapter 4: Group behaviour 61
Chapter 5: Communication 79
Chapter 6: Leadership 99
Section 2: Work psychology 117
Chapter 7: Human resource planning and job analysis 119
Chapter 8: Recruitment and selection 135
Chapter 9: Induction, training and development 161
Chapter 10: Compensation management 177
Chapter 11: Performance appraisal 191

Chapter 12: Career development 211
Section 3: Further aspects of organizational psychology 227
Chapter 13: Well-being and dysfunctional behaviour at work 229
Chapter 14: Organizational design, development and culture 249
References 269
Index 283
This page intentionally left blank
Series preface
Psychology is still one of the most popular subjects for study at undergraduate
degree level. As well as providing the student with a range of academic and applied
skills that are valued by a broad range of employers, a psychology degree also serves
as the basis for subsequent training and a career in professional psychology. A
substantial proportion of students entering a degree programme in Psychology do
so with a subsequent career in applied psychology firmly in mind, and as a result,
the number of applied psychology courses available at undergraduate level has
significantly increased over recent years. In some cases, these courses supplement
core academic areas and in others, they provide the student with a flavour of what
they might experience as a professional psychologist.
Topics in Applied Psychology represents a series of six textbooks designed to
provide a comprehensive academic and professional insight into specific areas of
professional psychology. The texts cover the areas of Clinical Psychology, Criminal
Psychology, Educational Psychology, Health Psychology, Sports and Exercise
Psychology, and Organizational and Work Psychology, and each text is written
and edited by the foremost professional and academic figures in each of these areas.
Each textbook is based on a similar academic formula which combines a
comprehensive review of cutting-edge research and professional knowledge with
accessible teaching and learning features. The books are also structured to be used
as an integrated teaching support for a one-term or one-semester course in each of
their relevant areas of applied psychology. Given the increasing importance of
applying psychological knowledge across a growing range of areas of practice, we
feel this series is timely and comprehensive. We hope you find each book in the
series readable, enlightening, accessible and instructive.
Graham Davey
University of Sussex, Brighton, UK
September 2007
This page intentionally left blank
Preface
Organizational and Work Psychology is an academic subject and a profession
which focuses on human behaviour related to organizations, work and
productivity. It applies psychological principles to the workplace. The purpose
of this book is to introduce the undergraduate psychology student to both
academic and professional aspects of organizational and work psychology. The
book begins with a chapter to give the reader an insight into the domain of
organizational and work psychology, the development of the field of
organizational and work psychology, tasks and competencies of organizational
and work psychologists, and careers in organizational and work psychology. The
rest of the book is then divided into thirteen chapters which address the fields of
organizational psychology and work psychology. Organizational psychology
includes individual differences and diversity (Chapter 2), motivation (Chapter
3), group behaviour (Chapter 4), communication (Chapter 5), leadership
(Chapter 6), well-being and dysfunctional behaviour at work (Chapter 13), and
organizational design, development and culture (Chapter 14). Work psychology
includes human resource planning and job analysis (Chapter 7), recruitment and
selection (Chapter 8), induction, training and development (Chapter 9),
compensation management (Chapter 10), performance appraisal (Chapter 11),
and career development (Chapter 12).
As with all the books in the Topics in Applied Psychologyseries, this text is written
as a support for a one-term or one-semester course in Organizational and Work
Psychology, and contains all the teaching and learning features appropriate to the
series, including focus boxes on research methods in organizational and work
psychology and issues of theoretical, ethical or contemporary interest, and
activity boxes that provide the student with the opportunity to engage in active
learning. Each chapter also ends with extensive support for further reading,
including relevant journal articles, books and websites, and this should enable the
interested student to engage with a topic in some depth.
Ian Rothmann
Cary Cooper
September 2007