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ORGANIZATIONAL BEHAVIOUR IN HEALTHCARE Organising Care in a Time of Covid-19 Implications for Leadership, Governance and Policy Edited by Justin Waring Jean-Louis Denis Anne Reff Pedersen Tim Tenbensel Organizational Behaviour in Healthcare Series Editors Jean-Louis Denis, School of Public Health, University of Montreal, Montréal, QC, Canada Justin Waring, University of Birmingham, Birmingham, UK Published in co-operation with the Society for Studies in Organizing Healthcare(SHOC),thisserieshastwostrands,thefirstofwhichconsists of specially selected papers taken from the biennial conferences held by SHOC that present a cohesive and focused insight into issues within the field of organizational behaviour in healthcare. Theseriesalsoencouragesproposalsformonographsandeditedcollec- tions to address the additional and emergent topics in the field of health policy, organization and management. Books within the series aim to advancescholarshipontheapplicationofsocialsciencetheories,methods andconceptstothestudyoforganizingandmanaginghealthcareservices and systems. Providinganewplatformforadvancedandengagedscholarship,books in the series will advance the academic community by fostering a deep analysis on the challenges for healthcare organizations and management with an explicitly international and comparative focus. All book proposals and manuscript submissions are single blind peer reviewed. All chapters in contributed volumes are double blind peer reviewed. For more information on Palgrave Macmillan’s peer review policy please visit our website: https://www.palgrave.com/gp/book-aut hors/your-career/early-career-researcher-hub/peer-review-process To submit a book proposal for inclusion in this series please contact Liz Barlow for further information: [email protected]. For infor- mation on the book proposal process please visit this website: https:// www.palgrave.com/gp/book-authors/publishing-guidelines/submit-a- proposal More information about this series at https://link.springer.com/bookseries/14724 · · Justin Waring Jean-Louis Denis · Anne Reff Pedersen Tim Tenbensel Editors Organising Care in a Time of Covid-19 Implications for Leadership, Governance and Policy Editors Justin Waring Jean-Louis Denis Health Services Management Centre School of Public Health University of Birmingham Université de Montréal Birmingham, UK Montréal, QC, Canada Anne Reff Pedersen Tim Tenbensel Copenhagen Business School University of Auckland Copenhagen, Denmark Auckland, New Zealand ISSN 2662-1045 ISSN 2662-1053 (electronic) Organizational Behaviour in Healthcare ISBN 978-3-030-82695-6 ISBN 978-3-030-82696-3 (eBook) https://doi.org/10.1007/978-3-030-82696-3 © The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG 2021 This work is subject to copyright. All rights are solely and exclusively licensed by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval,electronicadaptation,computersoftware,orbysimilarordissimilarmethodology now known or hereafter developed. The use of general descriptive names, registered names, trademarks, service marks, etc. in this publication does not imply, even in the absence of a specific statement, that such namesareexemptfromtherelevantprotectivelawsandregulationsandthereforefreefor general use. Thepublisher,theauthorsandtheeditorsaresafetoassumethattheadviceandinforma- tion in this book are believed to be true and accurate at the date of publication. Neither the publisher nor the authors or the editors give a warranty, expressed or implied, with respecttothematerialcontainedhereinorforanyerrorsoromissionsthatmayhavebeen made.Thepublisherremainsneutralwithregardtojurisdictionalclaimsinpublishedmaps and institutional affiliations. This Palgrave Macmillan imprint is published by the registered company Springer Nature Switzerland AG The registered company address is: Gewerbestrasse 11, 6330 Cham, Switzerland Contents 1 Introduction 1 Justin Waring, Jean-Louis Denis, Anne Reff Pedersen, and Tim Tenbensel 2 Intra-Crisis Policy Transfer: The Case of COVID-19 in the UK 21 Martin Powell and Sophie King-Hill 3 Whose Science Did Government Follow? The Organisation of Scientific Advice to the UK Government in the First Wave of the COVID-19 Response 39 Richard Gleave 4 Learning from History or Reacting to Events? Colombia’s Navigation of Major System Change in Response to COVID-19 71 Simon Turner, Ana María Ulloa, Vivian Valencia Godoy, and Natalia Niño 5 COVID-19 and the Flexibility of the Bureaucratic Ethos 99 Kirstine Zinck Pedersen and Paul du Gay v vi CONTENTS 6 Dancing with a Virus: Finding New Rhythms of Organizing and Caring in Dutch Hospitals 121 Iris Wallenburg, Bert de Graaff, Jenske Bal, Martijn Felder, and Roland Bal 7 Professional Engagement in Management: Learnings from the COVID-19 Crisis in France 139 Olivier Saulpic and Philippe Zarlowski 8 Theorizing Reorganizations of Care: Boundary Work and the Professions During Ontario’s COVID-19 Response 159 Paula Rowland, Mathieu Albert, and Simon Kitto 9 The Impact of COVID-19 on Primary Care Practitioners: Transformation, Upheaval and Uncertainty 179 Emily Burn, Louise Locock, Rebecca Fisher, and Judith Smith 10 Professionalism in a Pandemic: Shifting Perceptions of Nursing Through Social Media 203 Charlotte Croft and Trishna Chauhan 11 Population Health Management in the NHS: What Can We Learn from COVID-19? 225 Kath Checkland, Jonathan Hammond, and Sharon Spooner 12 The Temporal Dimensions of Health Technology Adoption During the Covid-19 Pandemic: Revisiting Roger’s Diffusionist Innovation Theory 245 Jean Ledger and Minal Bakhai 13 The Politics of Life and Death in the Time of COVID-19 275 Joanne Travaglia and Hamish Robertson 14 Rapid Impact Organisation Behaviour (RIOB) Research for Responses by Healthcare Organisations to Evolving Crises (SARS COV-2 Pandemic): Examples of a New OB Specialty 297 John Øvretveit CONTENTS vii 15 Will the “New” Become the “Normal”? Exploring Sustainability of Rapid Health System Transformations 315 Carolyn Steele Gray, G. Ross Baker, Mylaine Breton, Karin Kee, Mirella Minkman, James Shaw, Maike V. Tietschert, Paul Wankah, Walter P. Wodchis, Nick Zonneveld, and Henk Nies Index 347 Notes on Contributors Mathieu Albert is an Associate Professor in the Department of Psychi- atry and the Institute of Health Policy, Management and Evaluation at the University of Toronto, and Senior Scientist at the Institute for Research in Education and the Wilson Centre at the University Health Network.His currentwork islocated at theintersectionofhigher educa- tion and the sociology of science and knowledge. He has published in a wide range of disciplinary and interdisciplinary journals in social scienceandinmedicine,includingarticlesoninterdisciplinarity,academic assessment criteria and boundary-making between scientific groups. He received the Sociology of Knowledge and Technology section best paper award in 2011 (American Sociological Association) for his paper entitled: Boundary-Work in the Health Research Field: Biomedical and Clinician Scientists’ Perceptions of Social Science Research, and the 2001 Sheffield PrizeawardedbytheCanadianSocietyfortheStudyofHigherEducation for his paper on funding agencies. G. Ross Baker is a Professor in the Institute of Health Policy, Manage- ment and Evaluation at the University of Toronto. His research includes studies of patient safety, quality improvement, patient engagement and integrated care systems. Recent projects include an assessment of the impact of hospital characteristics, including safety culture on the inci- dence of adverse events in hospitals and studies of patient engagement in Canadian healthcare organisations. ix x NOTESONCONTRIBUTORS Minal Bakhai is the National Clinical Director for Digital First Primary Care at NHS England and NHS improvement (NHSE/I) and a GP in a highly deprived area of London where she has spent the last 10 years focused on reducing health inequalities for her population. Minal is an expertadvisorfortheUK’sNationalInstituteforHealthandCareExcel- lence(NICE)andchairsanumberofforums,suchasthenationalDigital Primary Care Clinical Leads Network. She also sits on the UK Cross Regulatory Group for Standards in Digital Healthcare. Alongside being a GP, in her NHSE/I role, Minal has been devel- oping a national shared learning system, driven by data and evidence, to inform policy and the implementation of digital interventions to improve outcomes for patients and staff in primary care. Minal has a strong focus on promoting user-centred design in digital health to mitigate against exclusion, improve the patient and staff experience, and strengthen clin- ical safety. During COVID-19, she led national clinical guidance for the inclusive and safe implementation of online and video consultation systems and digitally supported triage in primary care and a national evidenceandsupportstrategytoenablecontinuousserviceimprovement. Jenske Bal is a junior researcher at the Healthcare Governance depart- ment of ESHPM. She studied cultural anthropology and science and technology studies and is trained as a qualitative researcher. She is inter- ested in topics on the verge of social science, humanities, healthcare and biology.Forhermaster’sthesis,sheresearchedthepracticeof(re)writing infection prevention protocols in a Dutch academic hospital during the emerging corona crisis and continues to research the regional organisa- tionofCOVIDcare.Shepublishedonthemanagementofuncertaintyin COVID care in the journal Health, Risk & Society. Roland Bal is Professor in and chair of the Department of Healthcare governance at ESHPM of the Erasmus University Rotterdam. Having a backgroundinScience&TechnologyStudies,heisparticularlyinterested in the ways in which infrastructures for the governance of health- care are developed and the ways in which these constitute healthcare practices. Being interested in action-oriented forms of doing research, Bal has organised many partnerships with actors in healthcare, ranging from healthcare providers to regulators. He has worked extensively with the Dutch healthcare inspectorate on methods of supervision and with ZonMw, the main funder of health research in The Netherlands, on programme evaluation. From the start of the COVID crisis he leads an

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