OLDER PEOPLE, STROKE AND PALLIATIVE CARE Royal Alexandra Hospital

19 Pages·2017·0.31 MB·English

CLINICAL SERVICES MANAGER –
OLDER PEOPLE, STROKE AND
PALLIATIVE CARE

Royal Alexandra Hospital

Job Reference: 50385S
th
Closing Date: Noon, Friday 9 February 2018
Dear Candidate,

Thank you for your interest in this post and for taking the time to read this information pack.
We hope this exciting and rewarding role catches your imagination and that you are
encouraged to apply.

Candidates should note that the recruitment process will include for shortlisted candidates a
pre-interview assessment stage prior to formal interview.

The successful applicant will be appointed to the post under the terms and conditions of
NHS Greater Glasgow and Clyde depending on current employer.

The following is included in this information pack to help you with your application:

 Recruitment Advertisement
 Job Description
 Summary of NHS Greater Glasgow and Clyde Core Leadership Competencies
 Additional Information
 Terms and Conditions of Appointment - NHS Greater Glasgow and Clyde
 Recruitment Process and Timetable
 How to Apply

If you have a disability or long-term health problem, the Board are committed to offering
reasonable adjustments throughout the recruitment process and employment. If you require
further information or support, please contact NHS Greater Glasgow and Clyde Recruitment
Services.

We very much look forward to receiving your application.

Recruitment Services
Post Title: Clinical Services Manager
Older People, Stroke and Palliative Care

Salary: NHS Agenda for Change Band 8b: £47,562 - £58,799 per annum

Hours: 30 hours

Tenure: Permanent

Location: Royal Alexandra Hospital, Paisley

The role of Clinical Service Manager within Older People, Stroke (RAH) and Palliative Care
is an outstanding opportunity for an experienced manager to lead a key front line clinical
Service within Scotland’s largest Health Board. You will be based within the Royal Alexandra
Hospital, Paisley.

As Clinical Service Manager you will be directly accountable to the General Manager for the
delegated management and control of resources to ensure the achievement of business
performance objectives within quality standards (e.g. ensure that local and national Health,
Improvement, Efficiency, Access, Treatment (HEAT) targets are achieved) and contribute to
the corporate management of the service through the extended Management Team. You
will also provide operational support to the General Manager in the efficient and effective
delivery of all services across the Division.

You will demonstrate the ability to operate efficiently with a high level of autonomy and will
work in a self-directed way within the parameters set for the post. Proven ability to prioritise
workload and ensure delivery of an effective and efficient service in both a proactive and
reactive manner is a key component of the role.

Educated to degree level or demonstrating the equivalent skill set gained through
experience, you will evidence significant management experience gained within a large,
complex and time critical environment. The successful management and delivery of waiting
list targets together with budgetary management is essential for the role and experience of
successful project management is desirable.

If you believe you can meet the challenges that this role brings then we would welcome your
application.

For an informal discussion contact John Kennedy, General Manager on 0141 314 6183 or
email: [email protected]

For a Candidate Information Pack and details on how to apply visit www.jobs.scot.nhs.uk
and follow the link to NHS Greater Glasgow and Clyde, look under Senior Managers - Job
Reference Number: 50385S

Alternatively to request a candidate information pack contact Susan Chisholm, Recruitment
Lead, NHS Greater Glasgow and Clyde on 0141 278 2624 or email:
[email protected]

Closing Date for applications is 12 Noon - Friday, 9th February 2018
Interviews are expected to take place mid/late February 2018.
Find out more about NHS Greater Glasgow and Clyde at www.nhsggc.org.uk
JOB DESCRIPTION

Job Identification

Job Title: Clinical Service Manager, Older People, Stroke (RAH) and
Palliative care

Accountable to: General Manager, Older People and Stroke (Clyde)

Department: Older People and Stroke

Main Location: Royal Alexandra Hospital

Directorate: Clyde sector, Acute Operating Division

Job Purpose (Summary)
The Clinical Service Manager is accountable to the General Manager for the delegated
management, and control, of resources within the defined service area. The post holder will
implement, achieve and deliver, business and clinical performance targets in accordance
with local, regional, and national objectives specified to the Clyde sector and the Acute
Operating Division.

The post holder will provide operational support to the General Manager in relation to the
efficient and effective delivery of safe patient care, clinical governance, HEAT and
performance standards, and contribute widely to operational delivery of the business and
clinical service agenda. The post holder will have direct line management responsibilities for
department leads.

Dimensions
The Clinical Service Manager will be a delegated budget holder for the nursing, medical and
administrative resources within the service. There is approximately 275 wte staff employed
within the RAH service. The role will also include effective devolved control of pay and non-
pay costs attributed to the recurring revenue budget (circa £16 million).

Organisational Position

Director of Clyde Sector

General Manager General Managers:
Older People and Stroke Service Clyde
Clyde

CSM CSM IRH/CSM SLT/Orthotic Lead
Older People, Stroke
(RAH) and Palliative care
(this post)
Decisions and Judgement
The Clinical Service Manager is a member of the Clyde Senior Management Team, with
several direct reports. The post holder will have a high level of autonomy, and will work in a
self-directed way within the parameters set for the post. The post holder will prioritise the
workload of the service to ensure an efficient and effective safe patient environment; this will
occur in both a proactive and reactive manner. It is expected that the post holder will be able
to deal with unexpected and unplanned fluctuations in their day to day workload, whilst still
having the skills and abilities to meet pre agreed service deadlines.

The post holder will be required to take executive decisions on a wide variety of clinical,
operational, business, and performance issues in the absence of the General Manager.
With regard to financial and complaints management, the following points give an overview
of expected areas of responsibility. Section 7 of this job description provides a fuller sample
of the key areas of duty and responsibility.

Financial Management
 Work with the General Manager, Heads of Department and Clinicians on all aspects
of financial management. This will include costing new service developments, re-
calculating service costs based on redesign exercises, horizon scanning and costing
new pressures facing the service
 Investigate financial variances with management account colleagues and service
teams
 Identify areas of cash releasing efficiency savings which can be re-invested back into
the service and Division
 Work with service and clinical team on the production and development of business
cases

Complaints Management
 Ensure that complaints are investigated, responded to, and completed within the
appropriate timeframes
 Identify themes and corrective actions arising from complaints, both informal and
formal
 Report to the Clinical Governance Committee on complaint themes

Main Duties and Responsibilities
The undernoted points are intended to provide an overview of the main areas of shared, or
devolved, duties and responsibilities associated with the post. This is not an exhaustive list
and may be amended at key intervals following review with the General Manager.

Operational Management
 Ensuring that the day to day smooth running of the service is maintained
 Liaise with Estates and Facilities teams to ensure that the standards of cleanliness
and customer service are maintained and continually improved
 Work with, and support the clinical teams, through change processes either resulting
from natural demand growth, or new service improvement initiatives

Performance Management
 Working with the General Manager and multi-disciplinary teams, ensure that the
throughput and operational productivity of the clinical services are maintained,
monitored, and reported on in a proactive and timely manner
 Ensure compliance with the Stroke HEAT target in relation to all aspects within this
suite of targets
 Ensure that Clinical Quality Indicators are monitored and develop improvement plans
if there are areas of concern
Main Duties and Responsibilities contd../
 Ensure compliance with all internal performance management targets, e.g. E-KSF,
Complaints, Occupancy levels, etc.

Clinical Governance
 Understand that Patient Safety and Clinical Governance is paramount
 Working with the Associate Medical Director and General Manager, ensure that the
standard regulatory and local Clinical Governance aspects are up-to-date, accurate
and reflective of the services position
 Work with clinical and other service teams to improve the ways in which we measure
clinical quality and governance
 Understand the requirements of various CEL/HDL’s that are appropriate to the
Clinical Environment
 Attend and contribute to the Clinical Governance Committees
 Ensure compliant with HEI/OPAC standards including developing action plans in
response to non compliance

Health & Safety
 Understand the principles of the Health and Safety at Work Act 1974
 Devolved lead and Chair of Local Health and Safety Committee for Rehabilitation
and Assessment Clyde service
 Have a working knowledge of the Datix incident reporting system, alongside
implementation of change related to recurring incident themes
 Work with H&S colleagues to identify H&S issues related to the workforce, e.g. stress
at work

HR & Staff Governance
 Understanding of the SGHD Staff Governance Framework
 Have a working knowledge of the current HR Policies and Procedures
 Chair and determine the outcome of first stage grievances
 Work with HR colleagues to achieve compliance with HR and statutory policy
documents
 Implement at service level, new and amended HR policy documents

Building Management
 Work with multi-disciplinary teams to ensure compliance with the Counter Terrorism
Policy
 Site Security Policy
 Portering and Domestic Service Interface issues, including compliance with HEI
standards

The post holder will be required to participate in the Senior Management On Call system for
Clyde sector within the Acute Operating Division.

Communication and Relationships
Excellent written and verbal communication skills are a perquisite of the role of the Clinical
Service Manager. The post holder will contribute to, and develop further, a robust and
effective communication strategy to ensure that all staff within the service are aware of the
operational and development issues associated with the Rehabilitation and Assessment
Directorate.

The post holder will also be engage in effective communication with patients, relatives, and
visitors to ensure their views are considered when looking at service improvement, re-design
or patient engagement initiatives.
Communication and Relationships contd../
The post holder will communicate regularly, formally and informally with the:

 General Manager
 Medical Leads
 Clinical Team Leads
 Medical, Nursing, Allied Health Professional, Administration and Ancillary teams
 Staffside and Partnership representatives
 HSCP(s)
Scottish Ambulance Service
 Universities
 Voluntary Organisations
 Third Sector

Physical Demands of the Role
Physical Effort
 The post holder will mainly work within a sedentary environment. However, there will be
periods of travel to other sites within the region, and periods of standing to give
presentations.

Mental Effort
 The post holder will be required to work under pressure on a regular and frequent basis
in order to meet changing priorities and deadlines
 The post holder must be able to present complex and often contentious information to
senior staff across the organisation. Such information may often be challenged and
dismissed; therefore strong skills of negotiation and influencing are required
 Primary information often requires significant analysis, therefore analytical skills and a
comprehensive knowledge of excel are of key importance
 Workload demands will be unpredictable and will require frequent re-prioritisation and
excellent diary management skills
 The post holder will be required to concentrate on complex information and analysis with
frequent interruptions

Emotional Effort
 The post holder will be expected to implement various HR policies, including disciplinary,
which can involve imparting unwelcome news to staff and challenging accounts of events
 As a line manager for Directorate staff, the post holder will often be required to provide
support and guidance to anxious or distressed colleagues whilst maintaining individual
professionalism
 As part of the complaints procedure, the post holder will often have to meet with anxious
or distressed patient and relatives who may be very emotional or distressed due to their
particular circumstances

On Call
 The post holder is required to participate in the Acute Division Senior Manager Clyde On
Call rota.(Currently 1 week on call approximately every 16 weeks)
Systems and Equipment
The post holder will be required to develop a working knowledge of the following IT systems
in use the service

 TRAKCARE  Clinical Portal
 DATIX (Incident Reporting system)  Microsoft Excel *
 Microsoft Word  Microsoft Powerpoint
 MDT system  IDLS
 eESS

Most Challenging and Difficult Parts of the Role
The following are examples of some of the most challenging and difficult aspects of the post:

 The ability to provide on-the-spot advice and direction to a wide range of professionals
and other staff within the organisation
 Balancing the desire of staff and clinicians to develop services against the availability of
revenue
 Implementing performance targets within the Healthcare environment
 Performing mentally challenging tasks whilst being constantly interrupted by outside
influences
 Ability to work under extreme pressure but maintain a calm, professional and balanced
façade
 Communicating with anxious and distressed relatives, patients and colleagues
 Managing competing priorities, whilst still maintaining deadlines and high quality work
output
 Understanding professional differences and perspectives
 Managing a broad range of competing task effectively
 Time management

Assignment and Review of Work
Work is largely generated based on the needs and priorities of Rehabilitation and
Assessment Directorate and the Acute Operating Division. The Clinical Service Manager will
be required to write annual objectives, which will be reviewed twice yearly with the General
Manager

Knowledge, Training and Experience Required
 Degree Level or equivalent management qualification
 Working at Masters level
 Demonstrated success in operational management and service performance target
delivery
 Demonstrated success in budgetary management of a large and highly complex budgets
 High level of communication and negotiation skills
 A minimum of 5 years management experience (minimum 2 years at 8a level or above)
within a large complex multi unionised environment, preferably NHS and public sector
 A good understanding of the issues facing the Acute Operating Division, NHSGG&C,
and the Health Service in Scotland
 A proven track record in a Senior Management position
 A proven track record in change management
 Expertise and experience across a wide range of corporate functions, e.g. H.R., finance,
information management, clinical governance
NHS GREATER GLASGOW AND CLYDE SUMMARY OF CORE LEADERSHIP COMPETENCIES

CORE COMPETENCY EXAMPLE PERFORMANCE CRITERIA/RELATED BEHAVIOURS
1. Strategic Focus

Identifying long-term goals and championing their 1. Understands how their role contributes to achieving the organisations
implementation.
vision

Those effective in this competency generate 2. Establishes longer term plans and is clear on how these will be delivered
creative and strategic solutions that can be
3. Has a strong understanding of how the external environment and key
successfully implemented. Think in innovative
ways and support similar thinking in others. They national and local initiatives impact the service
challenge and push the organisation to constantly
4. Aligns resources, processes and systems to deliver strategic problems
improve and grow.
2. Collaborative/Partnership Approach

Effective working and collaborating with others 1. Actively promotes collaboration and teamwork as a key success factor for
towards a common purpose or goal.
NHSGGC

People who are competent at working in 2. Cultivates an active cross directorate/sector or agency network of
collaboration and partnership build and maintain co-
relationships
operative work relationships with others. They
complete their own tasks for group projects in a 3. Understands current power and political relationships in NHSGGC and
timely and responsible manner and directly
partner agencies
contribute to reaching the group goal.
4. Takes a systematic approach to the development and maintenance of
effective partnership processes and working
5. Has a sound understanding of how multi-agency decision making takes
place
CORE COMPETENCY EXAMPLE PERFORMANCE CRITERIA/RELATED BEHAVIOURS
3. Achieving results and making decisions

Challenging, pushing the organisation and 1. Key accountabilities and decisions are accepted and acted upon
themselves to excel and achieve and make good
2. Sets and pursues appropriate goals for self and service to deliver
decisions in a timely and confident manner.
excellence in patient care
People who exhibit a drive for results make
3. Makes decisions needed to achieve effective financial, clinical and
decisions in a timely manger and create or help
establish objectives and contribute to their success. employee results
They assume personal responsibility for the
4. Ensures compliance with statutory or policy obligations
success of the organisation and persist, even when
faced with obstacles, to achieve results. Aftery 5. Establishes effective performance management and reporting processes
they have considered alternatives and possible
consequences, they can decide upon a course of
action and assume responsibility for their decisions.

4. Influencing and Persuading

Convincing others to adopt a course of action 1. Has the courage or strength of purpose needed to convince others of

ideas, points of view or desired outcomes
People who display this competency influence
others using appropriate interpersonal skills without 2. Establishes information necessary to effectively persuade and influence
being excessively aggressive or pushy. They
others
understand their audience and modify their method
of persuasion accordingly. They are confident and 3. Concedes on less important issues in order to maximise their influence on
do not give up easily
important issues

4. Is clear on focus of influence with key decision makers or stakeholders