Office Management Made Simple PDF
Preview Office Management Made Simple
James H. Green The one complete source for innovative and practical solutions to most challenges in office management for every business. 7 8 0 3 8 5 1 14 1 8 0 4 1 7 NOE VALLEY/SALLY BRUNN JVL s o SAN FRANCISCO PUBLIC LIBRARY Office 1223 03172 1252 Management Made Simple James H. Green DUE DATE TUG 2 ! : 1993 P All fi 1 A 1994 Inc. SFP i OLr f > l?94 SEP 5“ 1f95 Printed In USA RJ Edited and prepared for publication by The Stonesong Press, Inc. Executive Editor: Sheree Bykofsky Series Editor: Sarah Gold Production Consultant: RECAP: Publications, Inc. NOE VALLEY SALLY BRUNN BRANCH LIBRARY A MADE SIMPLE BOOK SAN FRANCISCO PUBLIC LIBRARY Published by Doubleday, a division of Bantam Doubleday Dell Publishing Group, Inc. 666 Fifth Avenue, New York, New York 10103 MADE SIMPLE and DOUBLEDAY are trademarks of Doubleday, a division of Bantam Doubleday Dell Publishing Group, Inc. Copyright © 1992 by Doubleday, a division of Bantam Doubleday Dell Publishing Group, Inc. All Rights Reserved Printed in the United States of America October 1992 First Edition in the United States of America Green, James H. (James Harry) 0 f f i c e rn an a gemen t made ss iimmppll e / □1992„ Library of Congress Cataloging-in-Publication Data Green, James H. (James Harry) Office management made simple/Harry Green. — 1st ed. p. cm. “A Made Simple Book” Includes bibliographical references. 1. Office management. 2. Personnel management. I. Title. HF5547.G738 1992 651.3 — dc20 91-41113 ISBN 0-385-41804-3 CIP 3 1223 03172 1252 S.F. PUBLIC LIBRARY CONTENTS PART ONE: THE HUMAN SIDE OF OFFICE MANAGEMENT Chapter 1: The Office Manager’s Job 9 The Roles of Office Managers 10 The Elusive Quality of Leadership 12 The Human Side of the Office 15 The Technical Side of the Office 15 Summary 15 Chapter 2: Managing Your Time 16 Solving Problems and Setting Objectives 16 Delegation 24 Personal Time Management 26 Summary 28 Chapter 3: Your Management Style 30 Relationships with Subordinates 30 Relationships with Peers 35 Managing Your Boss 36 Summary 37 Chapter 4: Managing Office Productivity 38 Productivity Concepts Simplified 39 An Office Productivity Model 40 Techniques for Increasing Productivity 48 Summary 51 4 CONTENTS Chapter 5: Building an Effective Work Team 52 Setting Standards 53 Managing by Objectives 56 Rewarding Performance 57 The Office Policy Manual 59 Summary 59 Chapter 6: Evaluating Performance 60 Why Performance Evaluation? 60 Why People Find Evaluations Uncomfortable 61 Employee Evaluation Methods 62 Conducting the Evaluation Interview 65 Dealing with Problem Employees 67 Summary 69 Chapter 7: Hiring, Transferring, Promoting, and Demoting Employees 70 The Employment Process 71 Hiring Office Personnel 73 Transferring Employees 77 Promoting and Upgrading Employees 78 The Critical First Six Months 79 Demoting and Discharging Employees 80 Summary 81 Chapter 8: Organizing Office Work 83 Organizational Principles 84 Organizational Structures 84 Principles of Work Design 89 Organizing for Special Projects 95 Budgeting Expenditures 98 Rethinking Office Organization 101 Summary 105 PART TWO: THE TECHNICAL SIDE OF OFFICE MANAGEMENT Chapter 9: Office Records Management 109 Office Filing Systems 110 What to Keep and How Long to Keep It 112 Storage Strategies 116 Summary 120 CONTENTS 5 Chapter 10: Office Design 122 The Physical Environment of the Office 123 Office Wiring Systems 126 Selecting Office Furniture 128 Summary 130 Chapter 11: Automating Your Office 131 Office Computer Systems 132 Components of a Computer System 135 Managing Personal Computers 137 Local Area Networks 140 Summary 142 Chapter 12: Managing the Office Telephone System 143 Overview of the Public Telephone System 144 Types of Telephone Systems 146 Improving Telephone Effectiveness 148 Balancing Telephone Costs and Service 154 Summary 157 Appendix A: Resources 158 Appendix B: Bibliography of Books Referenced 159 PART ONE THE HUMAN SIDE OF OFFICE MANAGEMENT Digitized by the Internet Archive in 2019 with funding from Kahle/Austin Foundation https://archive.org/details/officemanagementOOOOgree
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