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Proposal To NTT For INTEGRATEDELECTRONICMESSAGING ANALYSIS From INPUT 1280VillaStreet MountainView,CA94041 415-961-3300 415-961-3966(Fax) October4,1992 INTEGRATEDELECTRONICMESSAGINGANALYSIS A. BACKGROUNDANDOBJECTIVES 1. Background NTT,oneofthelargesttelephonecompaniesintheworld,wantstoassesstheconvergence ofvoice,imageanddatatechnologiesintheareaofmessaging. Today'sbusiness communicationtools~includingvoicemail,facsimile,computer/workstationgeneratedE- Mailandvideomail—aredramaticallyimprovingcompanies'productivityand communicationscapabilities. Integratingthesedifferentclassesofmailandmakingthem accessiblethroughapersonalcomputerortelephonekeypadisnowacommercial possibility,asevidencedbysuchproductsasPowerCall(OctelCommunications Corporation),FaxAttendant(AT&T)andOneCall(CentrigramCommunications). ElectronicmailsystemshaveevolvedsomewhatdifferentlyinJapanandtheUnitedStates. InJapan,thefaxbasedsystemshavebeenthedominantinfluenceontheevolutionary process. Overtime,wecananticipatethatmoreproductsandserviceswillbedeveloped whichwillintegratevoice,videoandtextintofaxbasedsystems. IntheUnitedStates, voicebasedsystemshavebeenpredominantwithtextandfaxandotherimagebased servicesplayingasomewhatlessdominantrole. NTTwishestoplaceemphasisonsystems whicharemostlikethosethathavebeenevolvinginJapan. Theapplicationofintegratedmessagingsystemscanbequitevaried. Serverscanbeused Finotrertnhaellpyur(wpiotsheisnocfomthpiasnsiteusd)y,aNsTweTllwiasshbeesttwoefeoncudsifofenreanptplciocmaptiaonniseisntienranavlartioetaycoofmwpaaynsy., itsdepartmentsandoperatingdivisions. NTTismostinterestedinassessingthecurrentstatusandbusinessopportunitiesavailable tocommoncarriersintheareaofintegratedmessageservertechnology,andhasrequested thatINPUTproposeastudyofthetechnology,itscurrentdeploymentandpotentialto 2. Objectives • Obtaininformationonthecurrentimplementationofintegratedmessagingtechnology withintheUnitedStates;including. - Technologybeingdeployed - Sizeandconfigurationofexistingnetworksutilizingthetechnology - Typeofapplicationscurrentlyimplemented • Identifythetypesofdocumentsormessagesthataremostfrequentlytransportedacross integratedmessagingsystemsanddeterminetypicalvolumesoftraffic,etc. • Identifyfuturetrendsintechnologyevolutionandapplications • Determinethereasonswhyusershaveelectedtoimplementthetechnology. • Ranktheclassesofservicesandbusinessapplicationsmostfrequentlyusedandidentify thereasonswhy. P_NTTEM2JXX; 1 Propertyof-\UP\iT IntegratedElectronicMessa^ngAnalysis-NTT ' Icdoemntmiofyntehaersnpeercsifiincdheavredlwoaprienganthdissotfetcwhanroelopgryodauncdtsrecluartreedntsleyrvdiecepsl.oyedandtheroleof • Assessthefieldsupportandmaintenancerequirementsforcurrentlydeployedsystems, andhowmaintenanceisprovided. • Determinetowhatdegree,public,orcommerciallyavailableservicesaredeployedas opposedtoprivatelydevelopednetworks. • Provideanin-depthanalysisofthecomputerbasedsystemscurrentlyavailableinterms oftheirfunctionalcapabdity,environmentalrequirements,performancecharacteristics andcapacity,aswellasfutureproductplansandpricingstrategies. B. SCOPE • Thescopeofthisprojectwillbelimitedtotheinvestigationofthedeploymentof integratedmessagingsystemswithintheUnitedStatewithemphasisonfaxbased integratedmessagingsystems. • Thetechnologytobeexaminedwillbelimitedtoservicesandtechnologylinking personalcomputer/workstationbasedmessagingwithfax,videoandvoicemessaging systemsasdescribedintheBackgroundsectionabove. C. METHODOLOGY Tomeetthestatedobjectives,INPUTproposesathreephasedstudy. • AuseranalysisofcurrentdeploymentandappUcationofthetechnology • Avendoranalysisofcurrentproductofferingsandfutureplans • In-depthon-siteinterviewsbyNTTofleadingedgevendorsandusers Theproposedmethodologyforeachphasefollows. 1. UserAnalysis INPUTproposestelephonesurveystomeettheobjectivesofprovidinginformation regardingcurrentdeploymentofintegratedmessagingsystems;includmg,thetechnology employed,applications,sizeofthenetworks,externalservices(particularlythosebeing providedbycommoncarriers)andfutureplans. Thefieldresearchwouldbeconductedas follows: • AmeetingwillbeheldwithNTTsU.S.basedprojectcoordinatortofinalizeobjectives fortheuserfieldresearch. • INPUTwilldesignauserquestionnairetoobtaintherequiredinformation. The mqueeesttitohnenraeirseeawriclhlbobejercetviiveesw.edbyNTTsU.S.projectcoordinatortocertifythatitwill • Asampleofapproximately60firmswithintheUnitedStatesdeployingthetechnology willbedevelopedbyINPUT Emphasiswillbeplacedonidentifyuigtonswhoare PNTTEM2J)OC 2 Propertyof-INPUT IntegratedElectronicMessa^ngAnalysis-NTT uatnidlimziindgdflaexsbiazseeddfiirnmtse,graastaegdrmeeesdstaogibnygEsy^sUteTms.anTdhNeTsTamaptltehweilplrobjeecdtikviicdke-dofifnttoellea-rge conference. • Interviewswillbeconductedwith10firmsineachcategory(largeandsmall)in accordancewiththeagreeduponquestionnaire. • ISpNecPiUfiTcwsiulbljperctespatroebeascyonvoeprseidsmprotfhieleprooffielaecharientsepercviifeiwed(ampptrhoexismeactteilony3ofp^atgheesp)r.oposal entitledDeliverables. • Ananalysiswillbepreparedofthecompositeinterviewdataidentifyingcommon themes,trends,f)otentialareasofopportimityandimiqueapplicationsandtrends. • INPUTwillprepareawrittenreportincludingtheoverallanalysisoftheuserstudyand individualprofilesasdescribedabove. Theestimatedsizeofthereportis approximately100pages. 2. VendorAnalysis INPUTwillconduct5telephoneinterviewsofvendorstoobtaininformationoncurrent productofferings,futureofferings,serviceandmaintenancestrategies. Theresearchwill proceedasfollows. INPUTwillmetwithNTTsprojectmanagertofinalizeagreementontheinformation toofbtheegpartohjeercetdwidlulrbienguttihilsizpeadrttoodfettheersmtiundey.thIenvfeonrdmoartsiotnogbaethienrteerdvfirewoemd.theAfisrastmpplheasoef atleast8vendorfirms,includingcommoncarriers,willberequiredtoinsurethata sampleof5interviewswillbeobtained. Intheeventthattargetedfirmselectnotto participate,INPUTwUlproposealternativestoobtaintherequiredsamplesize. • NInotretrhveirenwsCawillilfobrenisac).hedAulwerditatnendpcroonfdiluectwieldlwbiethpreeapcahrevdenfdoorrea(ocnh-svietnediofrlocalto (approximately5pages). Thespecificcontentofeachprofileisdescribedinthesection entitledDeliverables. ' vIeNnPdUorTawnildlpgraotvhiedrebirtotcohNurTeTsaansdpaorttheorfptrheodpurcotjelcittedrealtiuvreera(balseasv.ailable)fromeach • INPUTwillprepareananalysisofvendortrends,technologyandservicestrategiesfor thecollectivesetofvendorssurveyed. Thiswillbeincorporatedtoafinalreportwhich willcontainrecommendationsonspecificvendorstobemterviewedinPhase3. • Theestimatedsizeofthisreportisapproximately30pages. 3. On-SiteNTT/INPUTInterviews FromthedataobtainedinPhase1andPhase2INPUTwillprepareatargetedlistof3 vendorsand3usersforon-sitevisitsbyNTT. Aonepagestatementofobjectiveswillbedevelopedforwhatistobeaccomplished duringtheinterviews. (Threevendorandthreeuserinterviewswillbeconducted.) PNTTEM2JDOC 3 Propertyof-INPUT IntegratedElectronicMessagingAnalysis-NTT • INPUTwillscheduleappointmentswithbothusersandvendorsandaccompanyNTT onanylocalinterviews(2to3). • INPUTwillwriteaninterviewsummarysubsequenttovisitsonwhichitaccompanies NTT,includingINPUTsanalysisoftheinformationobtained. (2-3pageseach) D. DEUVERABLES Thedeliverablesforeachphaseoftheproposedstudyaredefinedbelow.AttachmentAto thisproposal^vesamoredetailedoutlinebasedonNTTsoriginalrequest. Itindicates whichitemswilldefinitelybeincludedinthereports,thoseitemswhichwillbe^ven partialcoverageanditemswhereINPUTbelievesitwillnotbepossibletoobtam(he necessaryinformationthroughthesurvey. 1. UserAnalysis-Awrittenreportcoveringthestatementofscopeandmethodology, INPUTsanalysisoftheusersurveyand20userprofilesprovidingthefollowing information, (Approximately100pages.) - MotivationsfortheUseofIntegratedMailServices - OverviewofServiceProvided - KeyApplications - Products/ServicesUsed(Proprietary/Public) - KeyUsers - NetworkConfigurationandTrafficVoliunes - MethodsofImplementationandMaintenance - OutstandingIssuesandFuturePlans 2. VendorAnalysis-AwrittenreportpresentingINPUTsoverallanalysisofthevendor interviewsplus5profileshighlightingthefollowinginformation.(Approximately30 pages.) Productbrochures(asavailable)willalsobeprovided. - FunctionsoftheProductandRelatedService - PlatformEnvironment(Computers/OperatingSystems,Etc.) - RelatedSoftware - PerformanceCharacteristicsandCapacity - Pricing - MaintenanceStrategy - Futiu-ePlans* • INPUTwillattempttogetfutureplansfortheproductonabesteffortsbasis,butdoes notcommittoprovidingthatinformationunderthiscontract. 3. On-SiteNTT/INPUTInterviews -INPUTwillprepareacontactsheetforeach NapTpToionntmaennytlsocchalediunlteedr,videewtsa.ilingtime,location,keycontacts,etc.,andaccompany 4. ExecutivePresentation-INPUTwillpresentatNTTinUSAanoverallsummaryof thestudyresults. PNTTEM2JXX: 4 Propertyof-INPUT • 0 IntegratedElectronicMessagingAnalysis-NTT E. QUALIFICATIONSANDSTAFFING EyPUTiswellqualifiedtoassistNTTinmeetingitsobjectives. Asaleadingmarket researchandconsultingfirmtotheinformationservicesindustry,INPUThas17yearsof experienceinanalyzingtechnologyandservicesmarkets,vendorstrategiesanduser requirements. Inaddition,INPUTistherecognizedleaderinforecastingthemarketsfor newtechnologyandservicesonanationalandworldwidebasis. Inaddition,INPUTs paodsviatniconedtowosurpkpoinrtElNeTctTrsonmitceDraesttaiInnttheirscnhaenwgeteacnhdnoElloegcyt.ronicCommerceputitinaunique Inaddition,INPUThasaqualifiedrecordinprovidingcustomresearchservicestoNTT overaperiodof5years. ThisprojectwillbeimdertheoveralldirectionofR.DennisWayson,VicePresidentof INPUT. ItwillutilizeINPUTsstaffofin-houseprincipalconsultants,senioranalystsand researchassociatestoconducttheresearchproposedabove,whohaveextensiveexperience indevelopingandexecutingfieldresearchprojectsdesignedtomeetclientspecificneeds. (Additionalqualificationswillbesuppliedifrequested.) F. FEESANDSCHEDULES 1. Fees Totalfeesforthisprojectare$63,200. Theyarebrokendownasfollowsbyphase. • Phase1-UserAnalysis-$32,000 • Phase2-VendorAnalysis-$22,600 • Phase3-Presentations(U.S.)&SiteVisits-$8,600 Paymentschedulesfortheprojectwillbebrokendownasfollows: • $31,600-UponauthorizationoftheprojectbyNTT • $31,600-Uponcompletionoftheproject 2. Schedules AtossNuTmTisngdaeustihroerdiszcahteidounloe.ftPheerprcoojmemcutniinceaatriloynOsctroebceeri,veIdNtPhrUoTugbhelIiNevPeUsTthKatK,ittchainscommit schedulewouldbeasfollows: • Phase1-UserAnalysis-Decemberof1992 • Phase2-VendorAnalysis-Decemberof1992 • InterimMeeting(U.S.)•December1992(InterimresultstobeshippedtoNTTpriorto meeting. Nilwillsendtwoattendees. Candidatefirmsforsitevisitswillbeselected.) • Phase3-NTT/INPUTInterviews-Projectcompletion,Februaryof1993 PNTTEM2JXX: 5 Propertyof-INPUT InteffotedElectronicMessagingAnalysis-NTT G. AUTHORIZATION Toauthorizethisstudyasspecifiedpleaseindicatetheoptionsselected,signandretiuna copyoftheproposaltoR.DennisWayson,VicePresident,INPUT,alongwith$31,600 autnorizationpayment. AUTHORIZEDBY: ACCEPTEDBY: NTTAmerica INPUT Signature Signature Name Name Title Title" Date Date P_NTrEM2JX)C 6 Pmpertyof-MiPDJ IntegratedElectronicMessagingAnaiysis-NTT ATTACHMENTA DETAILEDDESCRIPTIONOFREPORTCONTENT ThefollowingtablelistseachinformationitemthatNilrequestedbecoveredinthe researchstudyandfinalreport. Asindicatedinthebodyoftheproposal,INPUTdoesnot believethatitwillbepossibletoobtainalltheinformationrequested. Toclarifyexactly whatwillbeincludedacode(described)belowhasbeenassignedtoeachrequesteditem, indicatingtowhatdegreetheitemwillbecoveredinthestudy. A=FullCoverage XB==PWamrtjiialQCjoBveerCaogveeornedaBestEffortsBasis CD CATEGORY/DESCRIPTION(USER) 1 NetworkConfiguration AB NNeettwwoorrkkCOuotnlfiingeuraion/MAP(Willgetactualmapwherepossible) AA 2 IKOnuittneldrifnoaefceIosnftBIeegNtrTwateEeeGdnRMOaAtiThleErDCoEnLmEiiCmTicOaNtIioCnsMEEqSuSipAmGeInNtG B SystemConfiguration A ConnectionsWithOtherMailSystems AAA 3 ISOMttomathpriertvroaosvtfeiNmoeennswtfsBourIstnihnCeeusurssreeonrotfNBteuhwseiISnneetrsevsgirceastedMailServices A 4 BOuvseirnveisesw/oKfeySeArpvpilciecsaUtisoends A MailContent B TrafficVolumes(Whereintervieweehasandwillreleasedata) AA 5 LRRiaasnntkkoiifnnSggerbovfyiIUcnestsaegPgrreaotveiddeMdailServices A 6 MPraokdeurcts(Hardware/Software) AAB PSroiucricnego(fWhSeorfetwaavraeil(aAbtlterfirbuotmioinn)terviewee) Facilities B Perfomance(Qualitativeinformation) AAB CCOapopenarvcaeitrtisynigo(nWShyCeasrptaeebmaisvlaiEitnliavebsilreofnrmoemnttheinterviewee) PNTTEM2.DOC 7 Propertyof-INPUT IntegratedElectronicMessagingAnalysis-NTT CD CATEGORY/DESCRIPTION(USER) B 7 MethodsofTextMailImplementation 8 MethodsofIntegratedMailMaintenance AA NMaatiunrteenoafnMcaeiSnetrevniacnecCeonCdointtiroancst AA xOvuitasmtiaenndainncgeMiaviinetienonQaOnicoegyIssues A 9 KUisned/oPfrPouvbildiecrM/aSielrvSiecreviNcaesme B FuturePlansforUseofPublicMail B 10 FuturePlansForIntegratedMail B 11 Requirements&OutstandingIssues CD CATEGORY/DESCRIPTION(VENDORS/COMMONCARRIERS) A 1 Functions 2 NecessaryEnvironment A ComputerandOperatingSystems A MailSoftwareUtilized B DevelopmentConditions(Languages,Tools,Etc.) B AlternateEnvironments 3 Performance&Capacity AAB ANMlaatmxereLniaontfeesC,EPnMvUaixroTnemremnitnasls,StorageCapacity A 4 InterfaceConditionsforConnectivityToAnotherEnvironment 5 Characteristics(Needfurtherclarificationonwhatismeant) X 6 PricingandSalesRecords(Willprobablybeabletoobtainpricinginformation, butitisveryunlikelythatvendorswillreleasesalesinformation) A 7 MaintenanceMethods B 8 FutureCommercialMarketsandDevelopmentPlans PNTTEM2JXX: 8 Propertyof-INPUT