noonday ambassador policy document

40 Pages·2017·1.12 MB·English

NOONDAY AMBASSADOR POLICY DOCUMENT

I. Ambassador Status & ● Handling Customer
Business Items Personal Information
● Ambassador Activity
Status II. Marketing your Business
● Technology & ● Promoting your Business
Associated Fees ● Social Media
● Communication ● Email Address &
Channels Personal Website (PWS)
● Returns & Exchanges ● Media Engagement
● Shipping, Sales Tax, &
Backorders III. Ambassador Rewards &
● Ambassador Orders & Structure
Discounts ● Commissions
● Standard Trunk Shows ● Runway Period (First 90
● Adoption Trunk Shows Days)
● Monthly Trunk Show ● Radiance Rewards
Guest Specials ● Star Status
● Closing Trunk Shows ● Coaching & Building a
● E-Gift Cards & Product Team
Credit ● Ambassador Trips
● Pre-Launch Sharing ● Taxes
Guidelines
IV. Glossary of Terms
Noonday Collection Contact Info

Physical Address:
Noonday Collection
1825 E 38 ½ Street
Austin, TX 78722

PO Box (used for returns/exchanges):
Noonday Collection
PO BOX 4159
Austin, TX 78765

Home Office Phone number:
512-524-1388
Ambassador Support line: 512-379-2004*
*Available during standard business hours, M-F 9am-5pm CST

I. Ambassador Status & Business Items
As outlined in the Ambassador Agreement, you must be eighteen
(18) years of age or older and must be authorized to work in the
United States to be a Noonday Collection Ambassador.

Ambassador Activity Status

Active Status
In order to remain active in your Noonday Collection
business, you must sell a minimum of five hundred dollars
($500) of commissionable product every six (6) months. The
six (6) month period will be calculated on a rolling basis
taking into account the last six (6) full calendar months.
Inactive Status
If sales minimums are not met in a consecutive six (6) month
period, you will be deemed inactive and will receive an email
notification of your status change for each month you are
inactive for up to 3 months, until your status changes to
either Active or Deactivated. To regain your active status,
you must close at least one (1) qualifying Trunk Show within
three (3) calendar months. You can still earn commission on
commissionable sales when inactive and may choose to
utilize this time to take personal leave, maternity leave, a
break for moving, etc.

Deactivation
If you fall into inactive status and do not close at least one
(1) qualifying Trunk Show within three (3) full calendar
months of going inactive, you will be deactivated and will
receive an email notification of your status change. Upon
deactivation your contract will be terminated, all of your
Ambassador accounts will be shut down, and you will forfeit
your team (if applicable) along with all unused Product or
Business Tool Credit. Additionally, you may not do the
following:
● Represent yourself as a Noonday Collection
Independent Ambassador, effective immediately;
● Use or disclose Noonday Collection’s Intellectual
Property and Confidential Information.

Resignation
In the event you decide you no longer wish to continue as a
Noonday Collection Independent Ambassador please email
[email protected] to inform us of your
decision. Our Support Team will be able to complete the
resignation process for you. Upon resignation your contract
will be terminated, all of your Ambassador accounts will be
closed, and you will forfeit your team (if applicable) along
with all unused Product or Business Tool Credit. Additionally,
you may not do the following:
● Represent yourself as a Noonday Collection
Independent Ambassador, effective immediately;
● Use or disclose Noonday Collection’s Intellectual
Property and Confidential Information.

Reactivation
You are welcome to re-join as an Independent Ambassador.
You can reapply after a three (3) month waiting period from
your deactivation/resignation date. At the time of re-joining
as an Independent Ambassador you are required to sign up
online and submit a new Ambassador Agreement. In doing
so you will be provided a new Ambassador ID, be able to
select a Coach, purchase a new Starter Collection, and be
able to take advantage of a new Runway period.

Technology & Associated Fees

Upon joining you will be provided with your own Personal Website
and Ambassador Studio. In order to support these platforms
Noonday Collection will collect a monthly Technology Fee. This
fee will be automatically charged to the credit card on file in your
Ambassador Studio on the first of each month. This fee will be
waived during your Runway period (first 90 days), but will be
charged on the first of each month once you have completed your
Runway period.

Communication Channels

Noonday Collection has a zero tolerance policy for any form of
harassment on any Noonday branded or Noonday Home Office
owned channels. Ambassadors should act with respect towards
one another in all forms of communication.

Noonday Ambassador Facebook Group
The Facebook group is a great place to connect with other
Ambassadors: sharing ideas, pictures of your
#NoondayStyle, encouragement, and personal stories. Keep
it positive, friendly, and Noonday-related. Because this is a
group where any member can respond, we expect that
Ambassadors do NOT ask policy questions here. Well-
meaning Ambassadors may unintentionally answer
questions incorrectly. Home Office reserves the right to ask
for every Ambassador to adhere to these guidelines, so we
can ensure this stays a fun, social group. Please notice it is
against policy to:
● Ask, discuss or debate policy and product concerns. If a
concern arises, please contact Support for an official
Home Office response.
● Share or discuss specific customer order details.
● Solicit other businesses including other direct sales
companies or personal businesses owned/operated by
you, or by someone associated to the you.
● Post affiliate links through which you would receive
monetary compensation or product/in kind.

The larger social media policy (stated under “Social Media” in this
document) also applies to the Noonday Ambassador Facebook
group.

Noonday Ambassador Library (Bloomfire)
The Noonday Ambassador Library is the platform through
which Home Office shares the need-to-know information for
your Ambassador business such as monthly campaigns and
incentives, training materials, product inventory information,
and other important resources and announcements.

Support
Our Support team is available to help Ambassadors and
customers with order issues, order tracking, returns,
exchanges and training from 9am-5pm CST, Monday
through Friday. There are several ways to contact the
Support team:
● Customers can submit a Support request by selecting
the “Contact Us” link at the bottom of the Noonday
Collection website.
● Ambassadors can submit a Support request directly
from the Support page in their Ambassador Studio.
● Additionally, both Ambassadors and customers may
send an email to [email protected] with
questions or concerns. Ambassadors should always
provide the order number and customer name for
the specific order in the email Support request.
● To speak with a member of our Support Team there is
an Ambassador-only phone number. Ambassadors
may contact Support at 512-379-2004. General
turnaround times for a response are within 24 business
hours.

Returns, Exchanges & Price Adjustments

Customer Purchases
To see the customer return policy, scroll to the bottom of our
website and click on “Returns & Exchanges”. This includes
policies for returns, exchanges, holiday purchases, defective
items, damaged items, price adjustments and items not
covered by our return policies.

Hostess Rewards
● Product purchased with Hostess Reward Product Credit
can be exchanged for the same item in the case of a
damage, but cannot be returned for a refund.
● Product purchased as a Hostess Reward Half-Off item
can be exchanged for the same item in the case of a
damage or can be returned for a refund of the amount
paid by the Hostess.

Ambassador Returns & Exchanges
● Starter Collections and Bundles: product received in a
Starter Collection or Bundle may not be returned, but
may be exchanged if the product is damaged. If a
product arrives damaged, please contact Support within
90 days as stated in the Return Policy.
● A La Carte Sample Purchases (Reward & Discounted
Samples): unworn items in resalable condition may be
returned within 90 days of the original shipment date to
receive a refund via your original payment method.
Original shipping charges on returned items are non-
refundable.
● Exchange of Defective Products: if you receive product
with a defect in construction, contact Support within 90
days of the original shipment date and Noonday will
provide a replacement at no additional cost to you.
● Ambassador Terminations: products purchased as a
sample (including Business Tools, Bundles, and Starter
Collections) that are unused and in resalable condition,
can be returned for a refund of 90% of the purchase
price within one year of the termination of the
Ambassador Agreement (for any reason). Refunds for
returns of incomplete Bundles or Starter Collections will
be prorated based on the value of the resalable items
returned. Products that Noonday clearly discloses as
being seasonal, discontinued, or special promotional
products are not subject to the repurchase obligation
(ex. Seasonal Lookbooks).

Shipping, Sales Tax, & Backorders

Shipping
Noonday Collection ships orders to US, APO, DPO, and AE
addresses. Carrier details will be specified on the shipping
notification email, along with the tracking number.

Shipping Fees and Rates:
● Online orders placed through your personal website or
the corporate website are charged a flat rate of $6.95
for standard shipping with tracking.
● Hostess Rewards orders are charged a flat rate of
$6.95 for standard shipping with tracking.
● Ambassador A La Carte full price Sample purchases
are charged a flat rate of $6.95 for standard shipping.
● Bundle purchases for Active Ambassadors are charged
a flat rate of $19.95 and $24.95 for the small and big
Bundle, respectively, for standard shipping with
tracking.
● Starter Collections will be charged a flat rate of $14.95
for standard shipping with tracking.

An email with a tracking number will be sent on the shipment
date to the email on the order. You will be able to see order
tracking numbers through your Ambassador Studio for all
orders associated to you and placed by you through your
Studio. Please allow 1-10 business days from the order
placement date for the order to be processed and prepared
for shipping. Once the package is shipped from the
warehouse, the customer should receive the order within 3-5
business days of the shipment date. In summary, customers
will typically be notified of shipment within 10 business days
and will receive their order within 15 business days of the
order placement date.
Sales Tax
By law, items sold by Noonday Collection and shipped to
destinations in the United States are subject to sales tax.
Sales tax is charged per item (including shipping) rather than
on the subtotal and is based on the Ship To zip code. In
general, the sales tax rate is based on the customer’s ship to
address. However, for Texas orders, the sales tax rate is
based on the Noonday Collection corprate office address in
Austin, TX.

Backorders
In the case where a product is backordered and will not
reach your customer within the standard shipping timeframe,
Noonday will notify your customer(s) of the delay and
expected arrival date of the backordered product. All other
available items on the order will ship within the standard
timeframe (as stated in the Shipping section above). Once
backordered items become available, they will be shipped
separately, at no additional cost, to complete the order.

Ambassador Orders & Discounts

The following order types may not be associated to a Trunk
Show, nor do Ambassadors earn Commission on any of the
following order types:
● Discounted Sample Purchases
● Reward Sample Purchases
● Bundle Purchases
● Starter Collection Purchases