Noah's Ark Nursery Day Care of Children

20 Pages·2012·0.56 MB·English

Noah's Ark Nursery
Day Care of Children
63 Crossgates
Bellshill
ML4 2EE
Inspected by: Isabella Semple-Lawson
Type of inspection: Unannounced
Inspection completed on: 10 June 2011
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Contents
Page No
Summary 3
1 About the service we inspected 4
2 How we inspected this service 5
3 The inspection 8
4 Other information 18
5 Summary of grades 19
6 Inspection and grading history 19
Service provided by:
Living Waters Church
Service provider number:
SP2010011016
Care service number:
CS2010254754
Contact details for the inspector who inspected this service:
Isabella Semple-Lawson
Telephone [phone]
Email [email protected]
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Summary
This report and grades represent our assessment of the quality of the areas of
performance which were examined during this inspection.
Grades for this care service may change after this inspection following other
regulatory activity. For example, if we have to take enforcement action to make the
service improve, or if we investigate and agree with a complaint someone makes
about the service.
We gave the service these grades
Quality of Care and Support 4 Good
Quality of Environment 4 Good
Quality of Staffing 5 Very Good
Quality of Management and Leadership 4 Good
What the service does well
The service uses various methods to encourage and promote parental participation.
The service had a good range of resources which enabled the children to play
independently or as a group.
What the service could do better
The service needs to implement and adhere to risk assessment procedures identified
for areas within the nursery.
What the service has done since the last inspection
This is the first inspection of this service.
Conclusion
The service had actioned and implemented procedures and resources following a
recommendation from the previous action plan.
Who did this inspection
Isabella Semple-Lawson
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1 About the service we inspected
Before 1 April 2011 this service was registered with the Care Commission. On this date
the new scrutiny body, Social Care and Social Work Improvement Scotland (SCSWIS),
took over the work of the Care Commission, including the registration of care services.
This means that from 1 April 2011 this service continued its registration under the new
body, SCSWIS.
The service operates from Bellshill in North Lanarkshire. They registered with SCSWIS
on 1 April 2011.
They are registered to provide a care service to a maximum of: 6 children 0 - under 2
years 9 children 2 - under 3 years 20 children 3 years to those not yet attending
primary school between the times of 08.00 and 17.30, Monday to Friday on a year
round basis. During the operating times the service had exclusive use of the
playrooms, the outdoor play areas and timetabled use of the main hall.
Based on the findings of this inspection this service has been awarded the following
grades:
Quality of Care and Support - Grade 4 - Good
Quality of Environment - Grade 4 - Good
Quality of Staffing - Grade 5 - Very Good
Quality of Management and Leadership - Grade 4 - Good
This report and grades represent our assessment of the quality of the areas of
performance which were examined during this inspection.
Grades for this care service may change following other regulatory activity. You can
find the most up-to-date grades for this service by visiting our website
www.scswis.com or by calling us on 0845 600 9527 or visiting one of our offices.
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2 How we inspected this service
The level of inspection we carried out
In this service we carried out a medium intensity inspection. We carry out these
inspections where we have assessed the service may need a more intense inspection.
What we did during the inspection
We wrote this report after an unannounced inspection that took place on the 9 June
2011 between 9:30am and 4:15pm and on the 10 June 2011 between 8:20am and
11:30am by Inspector Isabella Semple-Lawson.
In this inspection we gathered evidence from various sources, including the relevant
sections of policies, procedures, records and other documents, including:
Registration Certificate
Childrens' Information
Floorbooks
Questionnaires
Newsletters
Staff Training Records
Improvement Plan
Complaints Policy
Medication Policy
Child Protection Policy
Care Standards Questionnaires returned to us by people using the service
Observations of practice
Observations of the environment
Discussion with the manager, staff and children using the service.
Grading the service against quality themes and statements
We inspect and grade elements of care that we call 'quality themes'. For example,
one of the quality themes we might look at is 'Quality of care and support'. Under
each quality theme are 'quality statements' which describe what a service should be
doing well for that theme. We grade how the service performs against the quality
themes and statements.
Details of what we found are in Section 3: The inspection
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Inspection Focus Areas (IFAs)
In any year we may decide on specific aspects of care to focus on during our
inspections. These are extra checks we make on top of all the normal ones we make
during inspection. We do this to gather information about the quality of these aspects
of care on a national basis. Where we have examined an inspection focus area we will
clearly identify it under the relevant quality statement.
Fire safety issues
We do not regulate fire safety. Local fire and rescue services are responsible for
checking services. However, where significant fire safety issues become apparent, we
will alert the relevant fire and rescue services so they may consider what action to
take. You can find out more about care services' responsibilities for fire safety at
www.firelawscotland.org
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The annual return
Every year all care services must complete an 'annual return' form to make sure the
information we hold is up to date. We also use annual returns to decide how we will
inspect the service.
Annual Return Received: Yes - Electronic
Comments on Self Assessment
Every year all care services must complete a 'self assessment' form telling us how
their service is performing. We check to make sure this assessment is accurate.
We received a completed self assessment document from the service provider. This
contained a wide range of information which identified strengths and areas for the
future development of the service. This was completed to a satisfactory standard and
gave relevant information against each of the Quality Themes and Statements
associated with this inspection.
Taking the views of people using the care service into account
43 children were present over the two days of inspection. Children were observed to
be happy, relaxed and comfortable in the surroundings.
Taking carers' views into account
No Care Standards Questionnaires were returned us before our inspection. Overall four
parents/carers were spoken to by the Inspector to gather their views.
Some comments were:
"Very personal service, staff are approachable and always listen"
"Good multi-racial resources"
"Really good, nothing is a problem"
"Flexible and accommodating, child loves it"
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3 The inspection
We looked at how the service performs against the following quality themes and
statements. Here are the details of what we found.
Quality Theme 1: Quality of Care and Support
Overall grade awarded for this theme: 4 - Good
Statement 1
We ensure that service users and carers participate in assessing and improving the
quality of the care and support provided by the service.
Service strengths
We found the services performance very good in the areas sampled for this
statement. People who use the service had been provided with very good
opportunities to help develop the quality of care and support.
Staff advised that they spoke to parents and carers every day about their child and
passed on information about the service. The service used a wide range of
questionnaires for parents/carers and children to gather information to improve all
areas of the service. These were then audited and fed back to parents with comments
and planned actions in newsletters. Parents/carers were allocated a day a week to
view and comment on their childs profile and care plan which can be changed to suit
the parent/carer. Parents were given newsletters that contained information on staff
training and development, learning within the nursery, parental involvement,
workshops and fun events.
Information on the learning plans for the children were on display. Children had
folders which detailed links from home to nursery, observations and how they linked
into the Curriculum areas and included some of the children's creative work.
Floorbooks are used to consult with children and involve them in planning activities.
Parents and carers were invited to comment on their child's development throughout
the year. Parents evenings and support meetings were a more formal way that the
service exchanged information with parents/carers.
A parent spoken to on the day of inspection advised that staff had helped her child,
being sensitive and supportive through changes in her life. Other parents advised that
they had been consulted on their preferred method of communication and that the
nursery had accommodated this.
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Areas for improvement
The service identified continuing to monitor and develop their communication
methods with parents.
Grade awarded for this statement: 5 - Very Good
Number of requirements: 0
Number of recommendations: 0
Statement 2
We enable service users to make individual choices and ensure that every service user
can be supported to achieve their potential.
Service strengths
We found the services performance very good in the areas sampled for this
statement. A wide range of information about the service and other relevant
information is displayed in the entrance areas. They use a keyworker system to
provide continuity and structure for the children.
Staff were observed to interact well with the children showing support and
encouraging positive behaviour while maintaining boundaries. As previously
mentioned the service provides opportunities for parents, carers and children to work
with staff on issues that may arise. The staff used floorbooks and observations to
monitor and assess the learning experiences offered to the children. Staff stated that
this was to improve on the activities being offered and allowed them to plan the next
stages for the children. The programme of activities offered to children included active
and outdoor play. Children were able to assess activities through floorbooks.
Spontaneous learning was encouraged by staff who supported children in developing
their ideas and progressing these to the next step. These experiences were then
linked to the learning outcomes from the Curriculum for Excellence. Staff used a
'Small Steps' planning form to record the specific individual needs of children and
worked with families to continue the learning at home. Staff also worked with other
agencies such as Speech and Language therapists to support children's learning. Staff
spoken to demonstrated a very good knowledge of the children in their care and have
worked with specific children around health and wellbeing needs.
Areas for improvement
The service identified continuing to support children to make choices and support
learning.
Grade awarded for this statement: 5 - Very Good
Number of requirements: 0
Number of recommendations: 0
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Statement 3
We ensure that service user's health and wellbeing needs are met.
Service strengths
We found the services performance adequate in the areas sampled for this statement.
The services aims and objectives were included in the nursery handbook. These
clearly reflected their intentions for the service. Healthy lifestyles were promoted and
snack menu's reflected healthy choices.
The daily routine incorporated indoor and outdoor physical play activities. Resources
were appropriate to children's needs. Health and safety procedures were well
established. Staff had attended various training courses and in service days which
were linked to the specific needs of the children using the service. The nursery
followed North Lanarkshire's Child Protection guidelines. Parents were made aware of
this through the nursery handbook as well as being displayed on the notice board.
They also liaise with outside agencies to provide continuity of support for children and
parents/carers.
Areas for improvement
The recording procedure for administering medication was not in line with best
practice guidelines (see recommendation 1). Accident and Incident reports were not
completed in line with best practice guidelines (see recommendation 2)
Grade awarded for this statement: 3 - Adequate
Number of requirements: 0
Number of recommendations: 2
Recommendations
1. Administration of medication records should include details of parents/carers
administering the first dose of medication in case of allergic reaction.
NCS 3 Early Education and Childcare up to the age of 16 - Health and wellbeing
2. Accident and incident reports should be recorded in a way that all relevant
information is captured such as:
• The full date when the accident or incident occurred
• Maintain confidentiality
• Detail the next steps or outcome from the accident or incident
NCS 14 Early Education and Childcare up to the age of 16 - Well-Managed Service
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