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/TV RUSH UNIVERSITY Vl/ MEDICAL CENTER NEWSROUNDS April/May 2006 RUSH University Medical Center Volume 45, Number 1 IN THIS ISSUE ACHIEVING OUR VISION BY LIVING New MortgageAssistance Program OUR MISSION AND VALUES World SeriesTrophyVisits Rush V Innovation. Collaboration. ing advantage that sets Rush apart Accountability. Respect. and helps define*it as one ofthe RUSH CANCER Excellence. Easily remembered nation’s top hospitals is the way in PROGRAM which our values are executed: with by the acronym "I CARE," these compassion. Included in this issue are five Rush values sum up the five stories ofRush employees living RECEIVES core philosophy behind every the values. To share your story, send it NATIONAL decision we make and serve as to Rush [email protected]. the inspiration behind every RECOGNITION action we take. And these values COMPASSION have been adopted to ensure Rush University Medical Center's we continue to live our mission DISPLAYING A SYMPATHETIC CONSCIOUSNESS OF OTHERS' Cancer Program has been and achieve our vision. The DISCOMFORT TOGETHER WITH A DESIRE TO ALLEVIATE IT awarded a 2005 Outstanding Rush mission and vision are: The Season of Sharing: Labor the options. It seemed everyone Achievement Award (OAA) OUR MISSION and Delivery Responds With had grown tired ofthe annual from the American College of a Labor of Love “Secret Santa” gift exchange Surgeons Commission on Cancer. The mission ofRush University amongst themselves, and Hopkins vMeerdyicbaelstCceanrteefrorisotuorppraotvieindtes.thOeur cgItooisnntuagnrdtterodudmwo:itt“hhiWsthhyaeetaursiusfaoolrurhtohsletiadffay wnaeswleonoekrignygtfoorhearwsatyafft’os bhroilnigdasyome RpruosghraismtnheamoenldytCohtihceagliost,caanncderone education and research endeavors, celebration. ofonly two sites in Illinois. Only 39 holidays?” community service programs and cancer programs received the award, Reflecting on the past year, relationships with other hospitals Labor and Delivery night manager representing approximately nine per- Hopkins felt extraordinarily are dedicated to enhancing exceh Cherie Hopkins, RN, thought over cent ofthe programs surveyed. lence in patient care for the diverse continued on page 6 Philip Bonomi, MD, section director communities ofthe Chicago area now and in the future. ofMedical Oncology, says the award means a lot to the physicians, but it OUR VISION is even more important forpatients. Rush University Medical Center “Receiving care at a Commission on will be recognized as the medical Cancer-approved cancer program center ofchoice in the Chicago ensures a multi-specialty, team area and among the very best in approach to provide the best treat- the United States. ment options and access to comprehensive care with a range ofstate- OUR VALUES of-the-art services and equipment,” he says. Time and time again. Rush employees have gone above and beyond “Cancer programs that receive the act ofproviding excellent this award have a cancer registry patient care. With great heart, they that collects data on type and stage demonstrate extraordinary compas- ofcancers and treatment results sion for our patients, their families, and offers lifelong patient follow- fellow workers and the community. up,” says Rush radiologist Katherine “You Touched Our Hearts” Griem, MD, chair ofthe Rush Tuehsesnheowwsetmhbelaecmrofonrymth“e1RCuAsRhEv”al- TDeilniyvehrayndsptraifnftbsydtehceorsattuedetnhtestahtatnhkeyLoongapnostSeqruamraedeprfeo-rKtshechRoouls.hItL’asbloorviangnldy Cancer Committee. “Patients get information about ongoing clinical surrounded by the word “compas- displayed in the corridor outside the department as a reminder that the act of sion.” That is because the overrid- givingcan also be agift in itself. continued on page 2 RUSH REACHES OUT TO COMMUNITY COUNTLESS WAYS IN Rush I’nixorsiiv MohiLul (.Vnior • 1 he Rush C'ommunity Seiwice to prewido mammograms to their peers in more affluent areas. hus u Jou.kIcs Knii: histon' ot Initiali\es Program (RCSIP) undcr.scrvcti women. By increasing interest and profi- inxoKomont in our Kval conunu- provides primary and preventive ciency in math and .science, these luiv and tho city at larrto. This care ihnnigh The Clinic at As an academic medical center. students are better prepared for an Rush University Medical Center mxohomont takos many tonus, ITaneiscan 1 lou.se of Mary &. education that ccuild lead to a has a special interest in continuing trom proN iJuiL; iuoJkmI caro to Joseph (a homele.ss shelter), the career in health care. people reparhless ot their ability Community 1 lealth Cdlinic (tor to shape the future ot medicine to pay, runtunp eltities iir nearby indi\ iduals who cannot afford or through exlucation and research. “Rush is intimately connected in so eomtuuitities, prox’klinp educa- are ineligible tor health insur- It is an essential part ot Rush’s many ways with our surrounding mission to train future physicians, community, and this benefits both tional opportunities not otherwise ance) and Pilsen Homeless a\ailahle to children in ptihlic Health Ser\ ices. The program nurses and allied health profes- Rush and the communities,” sionals, not only to serve at Goodman says. “These programs schools, conducting research that also staffs a medical outreach Rush, but tor the larger health have continued to grow and pros- henetits the community and van, a mobile health delivery care community. per over the years, and the require- more. unit that provides medical care ment to produce the Community tree ot charge on the streets of The Science and Math Excellence Recently, the Illinois Community Benefits Report now gives us an Chicago. Network provkJes public school Penetits Act required all non- annual opportunity to review our profit hospitals, including Rush, • The Rush Adolescent Family students in the neighborhoods activities and present this informa- surrounding Rush with the same to report annually on how their Center provides prenatal, family tion to the public, as well as our operations helped local commtini- planning and community opportunities to learn math and own employees, faculty, volunteers ties. In the last fiscal year alone, education. science as those are available to and supporters.” • Rush proyided more than $111 • The Kids-Shelter Health million in commtinity benefits in fVOLUNTEERS NEEDED Improvement Project provides the form ot charity care, unreimbursed care, volunteer services, comprehensive health care for FOR RU CARING HEALTH FAIR MAY 20 homeless children and youth in tree health clinics, education, the Chicago area. research and other vital services RU Caring, the Rush University interdisciplinary student-run volunteer group, is that directly affect the health and • Health educator volunteers visit cosponsoring their 2nd annual city-wide health fair with the Salvation Army at wellness ot the people in our elementary and middle schools the United Center on Saturday, May 20, from 9 a.m. to 3:30 p.m. Approximately neighboring communities and in nearby communities to teach 1,000 underserved members ofthe community are expected to attend. beyond. kids the basics ot nutrition, Clinical and non-clinical volunteers from all areas ofthe medical center are “Our patients are treated without hygiene, and reproductive needed. Employees, students, and faculty of Rush University Medical Center regard tor their ability to pay,” health. are all welcome.To volunteer you must be associated with Rush University says Larry' Goodman, president • The Rush University College Medical Center and have a commitment to embrace our mission of helping and CEO ot Rush. In fiscal year ot Nursing operates two school- the underserved. 2005, Rush and Rush Oak Park based health centers in the Services will include physicals, nutrition screening, immunizations, vision Hospital provided $79.2 million Chicago Public Schools. The screening, hypertension screening and much more. Please consider lending in unreimhursed care to its health centers provide compre- your expertise (orjust a helping hand) to this very worthy cause. Parking is patients. (Unreimbursed care hensive care, family planning, free and a light breakfast and lunch will be provided to all volunteers. refers to charity care provided to school physicals, sports physi- patients who lack the means to cals, laboratory services, and 9If4y2o-u36ar7e0aovraivliaablee-maanild awtilSlihnagroton_hGealpt,[email protected],actorSghoaroonn-lGianeteasndat ext. pay for services at cost, had debts immunization services. and unreimhursed costs for register at: www.rucaring.rmstudents.com. Medicaid and Medicare services.) • The MammoVan program, However, Rush community bene- offered by Rush in conjunction fits involve much more than just with the John H. StrogerJr. CANCER PROGRAM hospital care. Some ofour out- Hospital ofCook County, continued from page 1 reach programs include: travels within Cook County trials and new treatment options, access to cancer-related informa- NEWSROUNDS tion, education and support. Rush is proud to be in this group and be April/May2006 recognized for its achievements in Have a news item or story idea for Editor Anne Burgeson outstanding cancer care.” NewsRoundsl Contactthe editor at: Editorial & Design Staff The Commission on Cancer is a Phone:942-5582 Fax:563-4149 Nancy DiFiore, Sarah Hedgespeth, Kelly consortium ofprofessional organiza- E-mail:[email protected] JLouehhnrsP,onKtrairsetllein,MKairmzeSjaorne,nyM,icMhaareylAPnenw, tions dedicated to improving sur- M(lDef,t tJooryicgeht)WiClolnismtnasn,tRinHeITG,odeClTlaRs,, and Marketing Communications Schultz, Erin Thorne, Kathleen Vilicich, vival and qtiality oflife tor cancer Katherine Griem, MD, smile with the Triangle Office Building Kim Waterman patients through standard-setting, new additiott to theirdepartment. Suite 250 prevention, research, education, 1700WestVan Buren Photographers and the monitoring ofcomprehen- Surgeons and representatives of40 Chicago, IL 60612 Steve Gadomski, Bill Richert, sive care. Its membership includes national organizations that reflect Katherine Smedra Fellows ofthe American College of the full spectrum ofcancer care. • MAKE YOUR HOME-OWNING DREAMS A REALITY WITH NEW EMPLOYER-ASSISTED HOUSING PROGRAM AT RUSH Imagine being h—anded the keys to that will he completely forgiven • You must use the purchased your new home the home you over a five-year period as long as home as your primary residence. dreamed ot hut didn’t think you you remain an employee ofthe • You must be able to qualify could afford. Thanks to an exciting medical center. The loan will be new program offered hy Rush, you forgiven in annual increments of for non-predatory mortgage financing. can make your dream a reality. $500 per year. In addition, you will receive homehuyer and financial • You must successfully complete Rush is proud to announce the education through Neighborhood counseling with Neighborhood Employer-Assisted Housing Housing Services ofChicago. Housing Services of Chicago. Program (EAHP), which offers financial assistance, provided hy Qualifications • You must buy your home within the medical center, to qualified To qualify, you must be a full-time the Chicago city limits and have employees. There are nine grants employee of Rush University a household income that falls still available for the remainder Medical Center and have worked within specified guidelines. Marla Woodard of Rush University of this fiscal year, which ends June here for a minimum of 18 consecu- Internists is the proud recipient of 30, 2006. Applications will he tive months. Your most recent Additional funds may he available thefirst grant awarded through the processed on a first-come, first- performance review must have a from the state of Illinois for qualify- Rush Mortgage Assistance Program. served basis, so fill yours out rating ofsatisfactory or better. In ing households with income less Woodard, afirst-time homeowner, today. Take advantage of this than 80 percent ofthe area median purchased a two-story vintage home addition: golden opportunity to become a income. Employees interested in on Chicago’s south side, which she homeowner. • You must he able and willing applying for the EAHP may obtain will be sharingwith her two children to contribute at least $1,000 program guidelines and an eligibili- and shih-tzu puppy. “Pm so excited, Program Benefits or one percent ofthe purchase ty application from the Benefits 1 can hardly believe it!” says Qualified employees will receive a price, whichever is greater, Department at 729 S. Paulina, first Woodard. “This is a dream Rush University Medical Center- towards a down payment. floor. Por more information, call come true!” sponsored $2,500 interest-free loan ext. 2-6637 and press 0. • flAKING FAMILY MEDICAL Rush Encourages LEAVE JUST GOT EASIER Seniors to Brown Bag It The abilityto take time offwhen a family member needs your help, or extended Millions of older adults take more throughout the city with instruc- time offwhen you yourself need itfor medical reasons, is an important benefit than five prescription drugs daily. tions to fill the bags with all of available to all eligible Rush employees. Recently, Rush made improvements to Add that to the numerous over- their prescription medications, its family medical leave process that make it easier than ever to take advantage the-counter drugs, vitamins, over-the-counter medications, ofthe family medical leave benefit when needed. health supplements and herbal vitamins, health supplements The Family and Medical LeaveAct (FMLA) is a federal lawthat provides remedies and it’s easy to see why and herbal remedies. older adults are especially likely eligible employees with up to 12 work-weeks of unpaid, job-protected leave Seniors are encouraged to take to have adverse drug reactions. for specified family and medical conditions during a rolling 12-month period. the hag and its contents to their Rush is pleased to announce that we have contracted withAPS Healthcare, According to Anthony Perry, doctor or pharmacist for a pre- Inc., a nationally recognized leader in family medical leave management, to MD, a geriatric specialist at Rush, scription review and to bring the administer ourfamily medical leave policy.When you callAPS, you will speak up to 30 percent of hospital bag every time they visit the with a professional experienced in providing the highest level of service in admissions among the elderly are doctor, pharmacy, hospital or emergency room. the area offamily medical leave. attributed to dangerous drug interactions. The good news is, this How to access the new service: “We believe the brown hag pro- problem can often be prevented To take family medical leave, you must do two things: with proper monitoring and gram will reduce adverse drug interactions by improving com- supervision. 1. Speak with your manager. As you know, you must contact your manager munication between patients and wheneveryou miss work for any reason. (Not calling your manager may To help older adults successfully physicians,” says Perry. “It’s about result in discipline for failure to followthe Rush University Medical manage their medications. Rush using your medications thought- Center/department call-in policy.) Generations, a free program fully and wisely. Understand 2. CallAPS Healthcare toll-free at (866) 736-4098.They will help you apply for health and aging at Rush what you are taking and why.” forfamily medical leave; ensure thatyour absence qualifies and is protect- University Medical Center, has To receive your own brown bag ed underthe FMLA; and answer any other FMLA questions you may have. introduced a new initiative to or to make an appointment for the Chicago area. For more information, you may also call the Rush family medical leave infor- a personal medication review, mation line at ext. 2-FMLA (2-3652) for instructions on handling family Rush is handing out thousands call Rush Generations at medical leave requests. of brown bags to older adults (800) 757-0202. GOING ABOVE AND BEYOND Every quarter, Rush employ- 3rd Quarter; According to PeggyWood, clinical nurse coordinator: "You never ees are recognized for going have to ask with the OB Services the "extra mile" for their Environmental Team.They offer. In 20 co-workers, patients and years, this is the most dedicated group patient families, demon- I have ever worked with." The OB Services Environmental Team includes strating the Rush Values outstanding employees Maria Bautista, and living out the motto: Leon Davis, Kathleen Deloach, Mark "I CARE." Here are the Green, Fay Hawkins and Judy Maguellal. Rebecca Dowling, PhD, RD, winners of Rush's quarterly vice president of Support Services, says, awards for the second and "Glad you're a team on our team." third quarters of 2006 . Patient Satisfaction Star Employee of the Quarter 3rd Quarter: Paula Christian, patient 2nd Quarter: Linda Bunting, vascular access coordinator, receives the most technologist in outpatient ultrasound, positive comments from patients received the Employee of the Quarter because she is so kind and considerate. Award. Carmela Gonzalez, RN, MS, "She is genuine and her warmth is manager of outpatient ultrasound wonderful. can't say enough about I says, "Linda exemplifies compassion. Paula," says Marcia Hargreaves, Through the way she lives her life, she assistant vice president of Quality shows how we can better ourselves, Improvement. and be courageous in the face of adversity. She is the person I most Carol Stege Award Winner admire." for Engineering 2nd Quarter; Oscar Hunter, third shift 3rd Quarter; Physical therapist Kim A. electrical department, was nominated Bardsley, PT, is always passionate, loyal by Mike Craig, electronics shop fore- and sensitive to her co-workers. She man. He says, "Oscar is always willing doesn't hesitate to step in when super- to help out. You ask him, and he does visors are short-staffed. An employee it. He's such a great guy." of Rush since 1993, Kim continues to exhibit high standards of clinical excel- 3rd Quarter: Gerald Kaminski, first shift lence with her patients while ensuring in the electrical department of Medical departmental needs are met. Center Engineering, was honored with the Carol Stege Memorial Award. "If Manager of the Quarter we didn't have Gerald, don't know I 2nd Quarter: Dori Schaer, RN, program what we'd do.We are truly lucky," says manager. Pediatric Dialysis Unit, takes Mike Craig, electronics shop foreman. the initiative, works quickly, remains Medical Center Engineering. focused and delightfully follows through with projects. "She is an Carol Stege Award Winner excellent ambassador of Rush," says for Environmental Services FrankAssadi, MD, pediatric nephrology, 3rd Quarter: DewayneWilliams, third pediatric dialysis. shift. Environmental Services, helps keep Rush clean, safe and well-main- Team of the Quarter tained. Dewayne has the largest area 2nd Quarter: Transport specialists of responsibility. "He is dearly missed Jesse Stanton and Donald Patterson when he isn't here," says Monica were honored with theTeam of the Farkas, senior manager of QuarterAward.This inspiring, dedi- Environmental Service. • cated team oftwo make up the Neurosurgery Physical Therapy Tonominatesomeonefora quarterly TransportTeam, and they have a award, callPatLoveatext. 2-5918. Look natural way of reaching patients In thenextNewsRoundsforthe fourth through their helpful assistance quarterwinners, aswellas thosenamed and encouraging attention. thebestoftheyear! EVERY DAY... CONGRATULATIONS TO RUSH Rush's Quarterly Award Winners MEDICAL COLLEGE CLASS OF 2006! Rush Medical College Class of medicine and rehabilitation, psychi- 2006 has successfully matched atry, radiation oncology, general our fourth year medical students surgery and urology. in 22 different specialties at 60 Our students are heading to; different institutions spanning 23 different states and Canada. Arizona, California, District of Columbia, Florida, Georgia, Illinois, The following specialties are repre- Indiana, Iowa, Kentucky, Louisiana, sented in this year's match: Maryland, Massachusetts, Anesthesiology, child neurology, Michigan, Minnesota, Missouri, dermatology, diagnostic radiology, New Jersey, North Carolina, New emergency medicine, family medi- York, Ohio, Pennsylvania, Texas, cine, internal medicine, medicine/ Washington, Wisconsin, and pediatrics, internal medicine/psychi- Canada. atry, neurology, neurosurgery, Congratulations again to the Class obstetrics/gynecology, ophthalmolo- of 2006 for a job well done! • gy, orthopedic surgery, otolaryngol- ogy, pathology, pediatrics, physical Top: With letter in hand, an overjoyed Alizah Rotramel gets a hug. Bottom: Rushfourth years get a photo with those importantpieces ofpaper. Front row (left to right): KariJohnson andJennifer Matczak. Second roiv (left to right): Jennifer Steiman, Kristen Gayton, Shivan Tekwani, Manish Humad, Majid Afsharzadeh, and Sheetal Mehta. COMPASSION INNOVATION continued from page I piatotul. So m.m\ pcoiSo li\ in^ in The director ol the school tidd SEEKING AND SUPPORTING NEW AND BETTER METHODS TO DELIVER Amcnca's Cudt c'oast ropioti were 1 lopkins that mariy ol the chiL HIGH-OUALITY, COST-EFFECTIVE PATIENT-CENTERED SERVICES tacine a holiday season without a drett didn’t ha\e proper winter homo, her owri dauehtor amonp clothirig. Hven in Decemher they The Rush Neurosurgical Family What are some ofthe reasons that thotvi. Yot Hopkiiis' dauphtor were aiming to school without Information Group make the Neurosurgical Eamily had boon spared the worst ot coats, mittens or hats. At Information Group so innovative? 1AllutrhroiteiapnhesKh.eurilroisat'salwmroastth:all e1alocphkiltettst'err,eqtuheestd,iroencttorhewrboatcek tofhe E3vpe.rmy.Wtehdenyelsodaadyupafttheerinrocoanrtatwith OinntehereaacstounalisntehuartosiutrtgaikceaslpIlCacUe cookies and coffee and head for the ot her possessioits, she was out approximate sizes tor the children. waiting room, which makes it easy Neurosurgical Intensive Care Unit ot town when the storm hit. When Hopkins told her staff, they (ICU). A tightly-knit and extraor- for family members to attend. decided that along with purchas- ‘Alv daughter was sate, and she dinary group ofvolunteers, the “Another reason is the type of was home with us tor the holi- ing whatever toys w'ere rec]uested Rush Neurosurgical Eamily support we offer,” says Reverend days," says Hopkins. "It put things in the letters, they would also buy Information Group may be the only Russell Burck, PhD, former director in perspective tor me. 1 thought coats for the kids. one ofits kind in the world. They ofthe Rush Ethics Program. “We to myselt: ‘we ha\-e more than An Overwhelming Response fill an essential need; They help provide support, including emotion- enough, 1 want to give something “Everycane participated, and the families ofpatients with brain and al support, through information.” spinal cord injuries get the informa- back."’ staff responded with extraordinary tion they need to start the long That is not to say that tears and ctoDnheDlepcetumrbneerd 1cl1o,sHecratpokihnso’mdeesire cenotmipraesswiionnte.rMoautnfiytse:vmeantbcohuignhgt rcooamdpabsascikontaotehleyalainngd—as uqnuoicbktlryu,- hseusgssioonsc;cuirnifnacftr,eqtuheenytlpyroabtatbhleyse when she read in the newspaper coats, hats, mittens, scarves, sively as possible. happen at some time during every that thousands ot local children boots ... the whole deal. Even group. But along with the tears, one the doctors and residents got “We needed to find a way to get can often hear laughter, and sense were tacing the prospect ot awak- involved,” says Hopkins. information to families ofpatients an outpouring ofrelieffrom family ening on Christmas morning with brain injuries as early in the members that the helplessness they without a single gitt to open. The The gifts were delivered on inpatient hospital process as have been feeling has been replaced Chicago Suri'Times “Season of Decemher 21, with more than possible,” says Jim Young, MD, with knowledge and understanding. Sharing" program was placing enough to go around. Because the acting chair ofthe Department The group often stimulates discus- people in touch with children at Logan Square pre-K housed two ofPhysical Medicine and sion among families, allowing them schools and shelters. classrooms full of children, and Rehabilitation. “I’ve searched the to connect and support each other. She brought her idea to her only one classroom had been literature and found nothing to manager, Marcia Patterson, RN, adopted, the teachers made sure compare to what we’re doing. A Broad MultidisciplinaryApproach MSN. Together they brought it up that all ofthe children received Last year, when I presented in The group is also distinctive in its at a staffmeeting, and the Labor something. Australia, 1 had neurosurgeons, multi-disciplinary makeup. “We’re aecthenmeldbierrbDareccalhteiiedvledttrrhhyeeenshptwolalhfaifnod.eanlyTtishhveuebsyynieahwasetorliupcRliaudlnslghy wsLIneaorbmfeoaecrtdm,iaosnetndrveiebDynuetllaeeifdfvt,teerrotvyhaelerslrt.eatfShfweoadsgetichfsitetsidleld rawolenelseeodaviirendcrhtietht,rehsiaernawdonowdrhnlopdrwheoasstsephknieittyneagrlcs.ma”fnersohtmaorwt “wattiMermtoruohtmmtillntoeeofyty”dehxeceipsrsecgehrrrwitio,sibu”sepsel.etalrhufeeg-phdrbseerpsoYreaoenductanestgdpi.encg- through the “Season ofSharing” to host a field trip to Rush for continued on page 7 program. “their” Logan Square kids. On “We decided to adopt a classroom January 17, 35 children toured the hospital. rather than a shelter,” explains Hopkins. “Shelters get a lot of “We took them to the nursery, atad donations during the holidays, but they loved seeing the tiny babies,” there are a lot ofdisadvantaged says Hopkins. Elizabeth Casseday, kids w'ho don’t live in a shelter RN, BSN, clinical nurse coorcTina- but still go without.” tor, showed them arouncT the unit, They chose a Head Start pre-K ancT they loved the new Bulls Reading Room. Janice Mahon, classroom in the Logan Square DNS, retail food service manager area, and every Labor and Delivery staffmember received a letter in Eood and Nutrition Services, set up a wonderful luncheon. addressed to “Santa,” written by one ofthe students. But all agreed, the best part came “Some ofthe letters were from the children, and it was completely unexpected. “They heartbreaking,” says Hopkins. “I remember one that read, gave us two posters, covered with Family members take notes asJim Young, MD, explains which parts ofthe ‘Dear Santa, All 1 want is for my all oftheir tiny handprints,” says brain have been affected by injury. Facingcamerafrom left to right: Kevin mommy to come back. 1 don’t Hopkins. And on it they had Boyd, MDiv, Neuro ICU chaplain. Marvel Vena, groupfounder, Tovah know where she is. P.S. I’d like written, “Thank you. You touched Silverman, MA, Irene Zayia, LCSW, Reverend Russell Burck, PhD, former a Brat doll.’” our hearts.” director ofthe Rush Ethics Program, andJim Young, MD, actingchair of the Department of Physical Medicine and Rehabilitation. . INNOVATION COLLABORATION continued from page 6 “There are many similarities in access to numerous outside agen- GOING BEYOND SUPPORTING EACH OTHERS' EEFORTS TO the hospitalization and recovery cies and organizations that assist SUPPORT RUSH, TO SEEK OUT STRATEGIC RELATIONSHIPS THAT process ofa neurosurgical ICU family members in crisis; they PROMOTE A WHOLE THAT EXCEEDS THE SUM OE ITS PARTS patient, regardless ofthe nature make recommendations to maxi- ofthe brain injury,” says Young, mize the family’s available finan- First Baby of the Year Sparks born in the city. Wood decided meaning that whether the cial resources and serve as a bridge New Tradition at Rush that it was time to celebrate the patient suffered a stroke, trauma, to whatever services will be Almost every city in the United first baby born at Rush in 2006. tumor or other neurological needed post-discharge. event, the information provided States celebrates its first baby of “My first instinct was to call Marcy by the Neurosurgical Family Reaching OutWith Compassion, the new year, welcoming their Stone in Pood and Nutrition Information Group is beneficial Coffee and Cookies “newest citizen” with media Services,” continues Wood. And to family members ofall At a typical Wednesday afternoon announcements on television even though Stone answered the patients. session, the group enters the neu- and in the newspapers. Chicago page from home, she was delighted rosurgical ICU waiting room with is no exception. to he in on the plansq;o put some- The core group ofvolunteers their hospitality cart and some lit- Ever wonder how the media finds thing together for Rush’s first fami- includes: erature. Often, Vena is the first to out which baby receives the ly of 2006. Patient Pood Services Founding member Marvel Vena speak. Sitting quietly next to fami- Manager, Cindy Bohac, RD, LDN, honor ofbeing the city’s first is herselfa patient who had a ly member, she may start the con- newborn of the year? As any OB and Patient Pood Services brain injury. Defying her doctor’s versation with a gentle: “Hi, I’m nurse who has ever worked New Supervisor Keleigh Green-Patton expectations, she not only lived Marvel. What happened?” Year’s Eve can tell you: TV sta- started working behind the scenes through her surgery 24 years to plan a creative and delicious This non-intrusive approach has tions and newspapers call every ago, it might be fair to say she proven to be remarkably effective. Labor and Delivery unit in the menu. has thrived because ofit. Fier Without breaching patient confi- city until they’ve figured out the Wood then went to the Woman’s experiences gave her the idea to dentiality (names are never men- winner, and then the camera Board Gift Shop to put together a start the Neurosurgical Family Information Group because tioned, only circumstances and crews begin to roll. special package ofgifts (which of she knows first-hand what the needs) team members address the Rushing to Get Ready ... course included an “I was born at patients and families are experi- pmreamctbiecarlictiaenseoxfpwehctatwhaefnamiallyoved “On Eriday, December 30, 2005, continued on page 8 encing not only in those first one suffers a brain injury. Group I received a call from Media fcaelwedvaeynst,fohlultowiinntghaenmeounrtolhosgi- members help families formulate Rhealdattihoensfirtsot balaebryt uosftinhecanseewwe and years afterward. appropriate questions for their year,” says Peggy Wood, RN, loved one’s care providers, provide Young, a board-certified physia- guidance about what to expect clinical nurse coordinator at the trist and neurologist, shares his and how they can best help their New Life Eamily Center at Rush. extensive knowledge ofbrain loved one, and offer suggestions “Preparing for the New Year’s injury and rehabilitation. He on how to plan for next steps. baby had slipped my mind!” provides answers to medical says Wood, who then went into questions family members may Another Measurement of Success It's a boy! In addition to afive^star a self-described frenzy of action. hptaahtveieye,nmta’ansydcwasrauengggtievstetorssa.qsuk“eWstithtiehoonsut YhFaaomvuienlghyeeIlsnptfeiodmramatsaestmiatohnneyGNraesouru2op,s0um0r0agyipceaol- WhohneotrheofrdoerlinvoetriRnugsthhehafdirstthbeaby fdciiudndndgeilrfyt,bttoahysesk,fetaomufitifllilytesdretaconedithveuesdbefrauilbmeiawtuiettmihs' for the newfamily. a champion like Dr. Young,” ple during its 3-1/2 year history. says Vena, “this group would During this time, they have also never have happened.” saved a few lives. Some neurological conditions are hereditary. Burck serves as an invaluable When the group comes across a resource. “These people (neuro- family whose loved one is in the surgical ICU patients and their ICU due to an inherited condi- families), have experienced what tion, they immediately recom- we call ‘destiny-making experi- mend testing. On three or four ences,”’ he notes. “No matter occasions, family members have what, their lives will never be tested positive and were able to the same again.” As a faculty receive preventive treatment member in the Department of before they themselves became Religion, Health and Human patients. Values, Burck also assists the unit chaplain and other chap- Saving lives and placing fami—lies lains who become part ofthe back on the path to healing patient’s care team. pretty fine work for this one-of- Peggy Wood, RN, clinical nurse coordinator ofthe Neiv Life Family Center a-kind “motley crew.” (center) holds Rush’s New Year's baby. She isflanked by Patient Food Services Tovah Silverman, MA, and Supervisor Keleigh Green-Patton (left) and Plead ChefEmina Dzambegovic , Irene Ziaya, LCSW, provide All three ladies can’t stop smilingover the success oftheir collaborative efforts in makinga special and memorable New Year’s celebration. COLLABORATION continued from page 7 University, embarked on a service Rush Donations Made a Difference Rl Me'” 1 slurtV A> sho was crepe paper; Janiee M.ihon, PNS, project to tbe Gulf Coast to aide Thanks are due to the entire loax'ini: she ran into Alberta retail tood serx ices man.iger, maxle evacuees ot Hurricane Rita. Rush community tor its support. \\ ells, tornrer unit serx iee tuana^' sure that Food atid Nutrition In conjunction with the United As a result ot a hurricane relief er tfi 1 abor atrd Peli\-erv, who Serx'ices had access to the tine Way, the group was stationed in drive in the cafeteria, the group suppested ineludiniL: u quilt trom linens and tablexxare trom Lafayette, Louisiana, and worked was able to take 250 pounds of the W'otuan's Roard. Room 500; and Chet Emina with a volunteer center in nearby needed health and beauty sup- Pzambegovic plated each course Abbeyville to help evacuees plies and other toiletries to The plan was shaiMnp up: Labor beautilully: soup, salad, tiler throughout Vermillion Parish replenish the Erath Distribution and Peli\-erv, Food arid Nurririon, mignon and grilled shrimp, restore their lives. Center, located outside of ,ind trow the W’onratr’s Board txvice-baked potatoes and steamed Abbeyville. were all eollaborarinp to make a broccoli not to mention fresh LDuring the week, the group trremorv tor a luekv baby waririnp fruit, chee..s.ecake and chilled, worked alongside retired con- “The Erath Distribution Center ro be born. sparkling grape juice, served in struction workers on five differ- had been a grocery store before The Countdown Begins ... special wine glasses. henotmehso,metsh.e gArtoutphraesesiosftetdhew—ith tith,e” Phourrtreircasnayes.pa“rAtiraelalyrdeesisdternotysed From the stroke ot midnight on, A CollaborativeThanks and preparation for rebuilding who qualified were able to come e\er\one was on tenterhooks, a NewTradition pulling up floors and tearing to the cente—r and receive the waiting tor the first baby ot 2006 Although the idea ot celebrating down ceilings destroyed by salt- necessities toiletries, cloth—ing to make an appearance. At 8:49 Rush’s first baby c^t 2006 was pri- water, gutting an entire kitchen and other items they needed a.m.. Wood got the call she’d marily thought ot and executed and re—moving walls down to the at no cost to themselves.” been waiting tor trom charge by Wood, she knows she could frame among other projects. Living the value of“account- nurse Kirsten VandenBorn, RN: never have pulled it offwithout The group cleared out one entire ability” means much more than It’s a boy! the collaborative efforts ofFood home, salvaging only a shoebox thinking, “I wish there was some- and Nutrition Services, the nurses ofmemories, and the garage of No, he was not Chicago’s tirst thing I could do to help.” It baby ot the year, but he wms the on duty in Labor and Pelivery, and another, saving only a few tools. means taking that extra step, and ttihrestsbpaecbiyalbocrenleabtraRtuisonhptloarnenceedive “thTeheWiormeaffno’rtssBmoaadredtthhirsoaugshpeWcieallls. Tmhaenyenwtaiyrse.w“eTehkewgarsourpewmaertdiwnogni-n atoskhienlgp?y”ouTrsiemlfe:a“nWdhtaitmecaangaIind,o with the care and collaboration day in the life ofthis couple and derful people who were genuinely Rush employees continue to their child, one that I’m sure they ot a multi'departmental team. grateful and gave so much back, demonstrate their beliefthat in will look back on with precious VandenBorn called Green-Patton memories,” says Wood. etovegnivet,h”ouPogrhtetrhesyayhs.ad“Tlhiettilre left cmaarkiinnggfoardoitfhfeerrse,ncteheiynatrheistruly to inform her ofthe good news world. “This will become an annual event appreciation, positive energy and and heard a shout go up from the entire Food and Nutrition tor OB Services and the Food and outlook on life are indescribable.” Nutrition Services Department. Services staff: The baby was here, We don’t need the media to cele- and it was time to celebrate. We brate. will celebrate the first Wood and Green-Patton had baby ot the New Year born at decorated the patient’s room Rush and the years to follow will with congratulatory banners and be better and better, and better!” ACCOUNTABILITY ACCEPTING OWNERSHIP AND RESPONSIBILITY FOR SPECIFIC CONTRIBUTIONS TO THE SUCCESS OF THE MEDICAL CENTER, TO ESTABLISH CLEAR EXPECTATIONS, STRIVE TO MEET THESE EXPECTATIONS AND ACCEPT RESPONSIBILITY WHEN EXPECTATIONS ARE NOT MET Rebuilding Lives, Coast region could find some Restoring Hope hope, and some relief, knowing that people living hundreds of Twhhaetvhaelauletohtcaacrceouisntaallbialbiotuyt;isWe miles away cared, and felt accountable tor their well-being. are accountable for ourselves, our patients, our co-workers and our In early December 2005, Jill xx'ork environment. Porter, MSEd, director of Recruitment and Special Late last summer, when Programs for Rush Medical Hurricanes Katrina and Rita College, Jill Gabbert, MSEd, roared ashore. Rush employees director ofStudent Affairs for Rush volunteers live the value ofaccountability in helpingLouisiana residents and students went above and Rush University, and Emily restore some normalcy to their livesfollowing the devastation ofHurricane beyond in their caring and gen- Nightengale and Erica Drew, sec- Rita. From left to right: Rush audiology doctoral program candidate, Erica erosity. Hundreds donated goods, Drew, Jill Gabbert, MSEd, director ofStudent Affairsfor Rush University, ond-year students in the Doctor money, time and effort to ensure Jill Porter, MSEd, director of Recruitment and Special Programsfor Rush ofAudiology program at Rush rnI no /rnr^ \hrrUtoy-)rr/jlo /nij/^ininrr\} /^nAtOY/lf hrnOT/TiT] RESPECT RECOGNIZING AND VALUING THE EFFORTS AND CONTRIBUTIONS OF EMPLOYEES IN ALL POSITIONS, AND ALL PROFESSIONAL AND CULTURAL BACKGROUNDS, AND SEEK TO FOSTER AN INCLUSIVE CLIMATE WHERE DIFFERENCES ARE ACCEPTED, UNDERSTOOD AND VALUED An Uplifting Surprise Energizes Interventional Radiology. These an Entire Department depattments used the posters to write messages of thanks, congratulations Last summer, Sharon Meltzer, RN, and support for the transporters. research assistant in Nursing Systems, was challenged at a Rush The “Transporter Appreciation seminar to think about ways to Days” were set for October 26 and acknowledge her coworkers who 27. In addition to the signage, give ofthemselves everyday, indis- Meltzer organized a luncheon A pensably, making a difference in the catered hy a local restaurant for the special demonstratkm ofrespect (froin left to right): Transporter'Ethel lives ofothers. first day, and the nurses of8N Alexander, supervisorJackie Coleman, transporter Rohhie Coleman, transporter Atrium hosted-a home-made dessert Norvina Neal and transporter Tasha Henry stand with one ofthe appreciation Meltzer immediately thought of luncheon on the second day. Sanford posters organized by Sharon Meltzer, RN, and Michele Sanford, RN. Hospital Transport Services. “In our designed the luncheon invitations. stressful world and the even more things that make such a big differ- each transporter to mark their day stressful hospital environment, we There was one more key ingredient ence when someone isn’t feeling ofhonor. tend to hurry too much. We can to Meltzer’s plan oftribute. She well.” “The service was so nice, it was really take people and things for granted,” asked the medical center’s chaplains Chaplain Matt Cockrum conduct- beautiful,” saysJacqueline Coleman, says Meltzer. ifthey could provide a special served the services, and it was there supervisor. Transport Services. ice to honor the transporters. “Rush transporters do so much that each transporter received a more than wheel patients around,” Chaplain Aoife Lee, MPS, coordi- special gift hand-made hy Lee. She “It’s true, the entire two-day experi- nated two services so that all shifts ence provided a much-needed and Meltzer continues. “They provide a had paiiated inspirational words could attend. She also had special much-appreciated uplift for the trans- slmiisltee,nianglaeaurg,h,aasocuarrciengofprsuepspeonrcte,ian buttons made and cteated unique e(tPca.t)ieonnces,peKciinadln“ersse,meSmtbrernagntche, port staff,” says Cumbo. “They will gifts for each of the transporters. always remember this generous what can, from a patient’s point of rocks” that were handed out to demonstration of respect.” view, be an uncomfortable or fright- Surprise! ening experience.” On the night ofOctober 25, the EXCELLENCE Meltzer knew many Rush units and units and departments set up their signs. Some had candy and other departments felt the same respect for STRIVING TO MEET HIGH STANDARDS OF EXCELLENCE, INCLUDING treats set out for the transporters. transporters that she did, and after EXTERNALLY ESTABLISHED PROFESSIONAL AND INDUSTRY STANDARDS Meltzer and Sanford had banners some “secret” conversations with fel- AND INTERNAL ORGANIZATIONAL AND DEPARTMENTAL STANDARDS and signs announcing the low employees, she came up with a way to honor this very special group Transporter Appreciation Days In Pursuit of Excellence Center (ANCC) can grant to nurs- ofpeople. Meltzer brought her idea activities near the time clock at ing services in a health care organi- to Susan Huerta, RN, director of the Transport Office. Upon report- Since May of2002, Rush has zation,” saysJane Llewellyn, DNSc, Nursing Systems, and got an enthu- ing to work, each transporter was enjoyed its status as a recipient of RN, vice president ofClinical siastic “thumbs up” for herplan. given a button pinned to the lunch- the prestigious Magnet Award, a Nursing Affairs. Rush was the first eon invitation, which also listed the designation that places our team of medical center in Illinois caringfor Caught in theAct of Caring days’ activities. nurses, and our medical center, both adults and children to receive The show ofrespect was to he a sur- among the top tier in the nation. It the Magnet Award, and one ofonly prise — not an easy feat to pull off “It was really something, the way is an outward sign ofthe personal a handful of hospitals nationwide around a staffof70 transporters who sdheepawrotrmkeendtswitothsentutrhsiisngupa,n”dsaoytsher cevoemrmyimtemmebnetrtoofextcheelnluernsciengthsattaff to have ever received it. work around the clock, seven days a Dale Cumho, director of Hospital shares: they are passionate about Magnet recognition means that week. Meltzer enlisted the help of Michele Sanford, RN, and together Transport Services. “No one was patient care, continuing education, Rush nurses are expert caregivers they went around taking photo- expecting it, it was a total surprise!” working as a team and giving back who are engaged in ongoing spe- graphs ofRush transporters at work. "BlessingsWith Wheels" to the community. cialized training. It says that our They claimed it was for a nursing The buttons Lee made said But Magnet status is n—ot a “lifetime npautriseenstccoanrteintuharloluygwhoqrukaltiotyadvance qRuuaslhitytrcaonnstproortleprrsewseenrteatuinowni,ttainndgly “WThreaenlssp,o”rtaenrsdACruemBhloesbseilnigesvWesitthhat arec-heiaemveedmeenvteraywafroudr”yearsit.mTuhsitsbise aimmpornogvetmheenbte,stanindtthheatnatthieoynarien caught red-haraded: caring, smiling is truly an apt description ofthe our year to “go for the gold,” and continuing education, giving to and laughing with their patients. Rush transport team. the process for re-designation has the community and attending to been well underway for more than Meltzer and Sanford then used the “Our employees are very special peo- overall patient needs. pthhoatnoksintgotmraaknseposritgnfsoranaldl ptohesitrerwson- ptloe,m”askaeyssCuruemohuor.pa“tTihenetys’trsytasyoihsaarsd TahyeeaIrm.portance ofthe MagnetAward “dIetmaolnssotmraetaenssutpheartioRrutsehamnwurosreks: drteehrpefrupelossewtnoetrriksn.gtoTaTlmlioedryeeptahtrehtnamndein1st4tsruionbfiutttsehde pstulhreeeamstahtnehtepya’asltlpioefsnesetilbhlaaes.buaThmbeplya’nalsklettmh,aewkyaern A“lemTveheerlioMcfaargnencNeoutgrnsAietwsiaorCnrdetdhiesaittahtteihaehliignhgest ztahteioennt—irefnruormsisntgaffsenruvrisceess toorgani- Division ofNursitae as well as 1 1. ,,l U rnntiniipH nn nanp ID SWEET HOME CHICAGO! EXCELLENCE continued fiom page 9 manayters, patient eare teehnieians unaware ot the identity ol the There's just nothing like it in the world TAKE YOURSELF OUT to airetllarv support personnel hospit.il. is there? Having the world champions work topetlier to pro\ ide outstand right here in our own city is sw-e-e-e- TO THE BALLGAME! urp e.ue," savs 1 lewellvn. "Within Re-applying for Magnet Status: e-t! And the fact that Rush is the pre- shifts, within units and within the An Exercise in Excellence ferred hospital ofthe ChicagoWhite Are you ready for some fun? The sound medical center as a whole, our While Rush has familiarity with the Sox makes it all the sweeter. ofthe crack of a bat as a home run nursinp team stri\es tor excellence proce.ss ot achieving Magnet status, The Sox wanted to share the excite- lands in the stands? Popcorn, hot dogs, in e\ervthinL: rhev do." this in itself does not necessarily guar- ment of their pennant victory with us and maybe a refreshing beverage or antee re-designation. “COur experience Achieving Magnet Status came in handy, in that xve knew what and give all baseball fans a chance two? Baseball season is here and the Oripinallv, Rush receixed its sorts ot information needed to be kept to get up close and personal with White Sox are offering two Employee Mapirer designation after a two- and submitted,” says Hancock. “On the city's firstWorld Series trophy in Nights at U.S. Cellular Field. Come see \ear exaluarion process that started the other hand, the ANCC Magnet 87 years. our world champion ChicagoWhite Sox with a rigorous selt-assessment ot criteria xx'ere revised since we first Last January 9, more than 900 Rush playfor half-price! hoxx' nursing met the ANCCs applied, so vei^ little ot w'hat we employees and some very lucky pedi- When: esrtaalndsaurbdcsatiengo1r4iecso,rteoraraeatsotaalndotse9x5’- pxxerrottieneanbto.uWtethheafdirsttotriemaesswesassosutirllcur- watirtihc tphateietnrotpshyh,adatmhaeginripfiiccteunrtesrteamkiennder Friday, May 5, 7:35 p.m. areas in all. Folloxxing this analysis, rent practice to make sure we met all that our ChicagoWhite Sox rocked the Sox vs. Kansas City the magnet team and nursing lead- the criteria and identify examples ot baseball world with their amazing OR ership judged themselx’es ready to each criterion. 2005 season. Wednesday, August 30, 7:05 p.m. mox-e to the tiill application lex'el. “In addition, they want to see docu- The trophy itself is one-of-a-kind. Sox vs.Tampa Bay Then, the Rush nursing start, led mentation ot progress and recent Tiffany makes a new one every year Coupons are available on the by Bex'erlx' Hancock, MS, RN, examples ofour competeiacy including for the winning team. It weighs 35 education and quality coordinator narrative with supporting exhibits,” pounds and is made of sterling silver second floor of Human Resources, in nursing systems, submitted eight Hancock continues. “They also limit- and 24-carat gold. Its round base 729 S. Paulina.All coupons are good binders ot documentation addressed the number ofpages we could sub- contains 30 pennants representing all for one ticket at the listed half price: ing the 95 criteria for excellence. mit, so it was indeed a challenge!” the teams in both theAmerican and Upper Box seats are $9 (regularly $18) “The rex'iexvers in 2002 xvere par- National leagues. and Upper Deck Reserved seats are $7 ticularly interested in how nurses Although the re-application process (regularly $14). Coupons exclude all xx-ere reducing medical errors, has taken more than a year, it has The trophy is currently touring more premium seating and game times and been an exceptionally interesting than 100 cities nationwide before it improx’ing patient satisfaction, prices are subject to change. raising patient standards and experience for Hancock. “In many will be permanently installed in its ways, re-application has provicted a "home sweet home": Chicago. improxang xx’ork-environmental issues,” says Hancock. new perspective. In the past four Clinical Nurse years, we have visiteci and been Coordinators Folloxx’ing that application, the visited by many hospitals that are Megan Styx, RN, ANCe staffset up an onsite pursuing Magnet status, and have BSN (left), and rexdexv in which they com- been intrigued by the way in which Elizabeth Casseday, pared the xxTitten we have achieved it. We RN, BSN, bask responses in the applica- have learned a lot about in the glow ofthe tion to what actually our own practice White Sox World happened in each unit. through interactions Series trophy. From the onsite visit, the with other facilities. reviexvers developed a Being designated with 150-page report that w'as Magnet Recognition tor scrutinized by an impartial excellence is something tor group ofjudges wTo were which we can all be proud.” • UNITED WAY THANKS YOU FOR YOUR SUPPORT! Due to the hard work ofthe team leaders and your generous donations, we were able to meet our campaign goal of $130,000.We raised $130,405, with 32.2 percent of Rush employees donating to the campaign.This year we more than doubled the number of leadership level givers (those contributing $1,000 or more).With your generosity, you are helping to change lives in countless ways. A special thanks too to the United Way co-chairs, Latha Sudhakar and Deb Gardiner, for their excellent leadership ofthis fundraising effort. Iwantto joinhandswith thecommunity. Rush has been supporting the United Way for many years.The United Way is a wonderful way to give back to your community and create measurable change. As we move forward, please look forward to a series of United Way related activ- what matters. ities that will be taking—place during the summer months. Giving and sharing are A,.-. not one-time activities they never stop because there is always a need. IfyouhaveanyquestionsabouttheRush United Waycampaign, pleasecontacteitherLatha irihts^L'dratavf l./in/lQnrDnhi (^surriinaratavt Th^nlr \/nil