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New Technologies in Public Administration (International Institute of Administrative Sciences Monograph) PDF

184 Pages·2005·3.74 MB·English
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NEW TECHNOLOGIES IN PUBLIC ADMINISTRATION International Institute of Administrative Sciences Monographs Volume 28 Previously published in this series: Vol. 27. G. Fraser-Moleketi (Ed.), The World We Could Win Vol. 26. F. Rugge and M. Duggett (Eds.), IIAS/IISA Administration & Service 1930-2005- Vol. 25. G. Drewry, C. Greve and T. Tanquerel (Eds.), Contracts, Performance Measurement and Accountability in the Public Sector Vol. 24. J.C.N. Raadschelders (Ed.), The Institutional Arrangements for Water Management in the 19th and 20th Centuries – Cahier d’histoire de l’administration no. 8 Vol. 23. M.T. Gordon, M.-C. Meininger and W. Chen (Eds.), Windows on China Vol. 22. A. Salminen (Ed.), Governing Networks – EGPA Yearbook Vol. 21. S. Tiihonen (Ed.), The History of Corruption in Central Government – Cahier d’histoire de l’administration no. 7 Vol. 20. G. Bertucci and M. Duggett (Eds.), UNDESA–IIAS Joint Publication, The Turning st World – Globalisation and Governance at the Start of the 21 Century Vol. 19. S. Horton, A. Hondeghem and D. Farnham (Eds.), Competency Management in the Public Sector – European Variations on a Theme Vol. 18. F. van den Berg, G. Jenei, L.T. Leloup (Eds.), East-West Co-operation in Public Sector Reform: Cases and Results in Central and Eastern Europe Vol. 17. UNDESA–IIAS Joint Publication, Managing Diversity in the Civil Service st Vol. 16. P. Falconer, C. Smith and C.W.R. Webster (Eds.), Managing Parliaments in the 21 Century Vol. 15. B. Kliksberg, Towards an Intelligent State Vol. 14. M. Fabri and P.M. Langbroek (Eds.), The Challenge of Change for Judicial Systems Vol. 13. R. Gregory and P. Giddings (Eds.), Righting Wrongs Vol. 12. Y. Fortin and H. Van Hassel (Eds.), Contracting in the New Public Management Vol. 11. S. Nelen and A. Hondeghem (Eds.), Equality Oriented Personnel Policy in the Public Sector Vol. 10. L. Rouban (Ed.), Citizens and the New Governance Vol. 9. A. Kouzmin and A. Hayne (Eds.), Essays in Economic Globalization, Transnational Policies and Vulnerability Vol. 8. J. Corkery, T. Ould Daddah, C. O’Nuallain and T. Land (Eds.), Management of Public Service Reform Vol. 7. A. Hondeghem and EGPA (Eds.), Ethics and Accountability in a Context of Governance and New Public Management Vol. 6. J.G. Jabbra and O.P. Dwivedi and IASIA (Eds.), Governmental Response to Environmental Challenges in Global Perspective Vol. 5. IIAS and the United Nations (Eds.), Public Administration and Development Vol. 4. IIAS (Ed.), New Challenges for Public Administration in the Twenty-First Century ISSN 1382-4414 New Technologies in Public Administration Edited by Giorgio Petroni and Fanie Cloete Amsterdam • Berlin • Oxford • Tokyo • Washington, DC © 2005 IIAS All rights reserved. No part of this book may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without prior written permission from the publisher. ISBN 1-58603-548-7 Library of Congress Control Number: 2005930254 Publisher Co-Publisher IOS Press International Institute of Administrative Sciences – IIAS Nieuwe Hemweg 6B Rue Defacqz, 1 1013 BG Amsterdam B-1000 Brussels The Netherlands Belgium fax: +31 20 687 0019 fax: +32 2 537 9702 e-mail: [email protected] e-mail: [email protected] Distributor in the UK and Ireland Distributor in the USA and Canada IOS Press/Lavis Marketing IOS Press, Inc. 73 Lime Walk 4502 Rachael Manor Drive Headington Fairfax, VA 22032 Oxford OX3 7AD USA England fax: +1 703 323 3668 fax: +44 1865 750079 e-mail: [email protected] LEGAL NOTICE The publisher is not responsible for the use which might be made of the following information. PRINTED IN THE NETHERLANDS v THE INTERNATIONAL INSTITUTE OF ADMINISTRATIVE SCIENCES IIAS: What is it? The IIAS exists to advance the study and practice of public administration and public management. It operates at a global level and is funded by states world-wide; but is independent of any of them and, through its links with the United Nations, seeks to develop a voice and a vision that is neutral, as objective as possible and grounded in the exigency of the fact. IIAS: What is it for? Although it has existed for over seventy years (since 1930), the Institute’s focus is on the present and the future. How governance is done and how it could be done better; how the law of administration applies and how it might be applied more correctly; and how the management of public affairs is conducted and how it might be best done – all of these reflect its activities. IIAS: What are its values? Accountability is a core value for the Institute. Those who exercise authority must account for its use to those on whose behalf they use it. Public Administration is the key activity that connects between the power-holders and the citizen. We believe it should be effective, efficient and economical in its execution of the duties and rights of the state. We support modern governance and proper public administration and believe these should be carried out in a way that actively acknowledges diversity, that is respectful of identity and serious belief and that reflects balance. IIAS: How does it work? A small-dedicated bilingual secretariat in Brussels serves the Executive Committee, which is in turn accountable to a fully representative Council of Administration. The President and Director General lead and manage the Institute for its members. Each year IIAS: (cid:131) holds three conferences in three different countries around the world (cid:131) is host for seven-hundreds plus delegates (cid:131) publishes +/- 10 books (cid:131) publishes four issues of its prestigious International Review of Administrative Sciences (in three editions English, French and Arabic) (cid:131) manages a budget of approximately 1 million Euros. (cid:131) leads and coordinates activities among its ninety Member States and National Sections vi The Institute has two specialised bodies (cid:131) The International Association of Schools and Institutes of Administration (IASIA) (cid:131) The European Group of Public Administration (EGPA) each of which conducts study, research and networking. The Institute has a distinguished library of 15,500 public administration books in several languages to reflect the accumulated wisdom and experience of its members; and a Website, which receives many thousand ‘hits’ per month about what it is doing now and what it will do in the future. Contact details : Tel : 32/2-536.08.80 Fax : 32/2-537.97.02 Web : www.iiasiisa.be Email : [email protected] New Technologies in Public Administration vii G. Petroni and F. Cloete (Eds.) IOS Press, 2005 © 2005 IIAS. All rights reserved. Acknowledgement Cette publication est le résultat d’une part, des recherches menées par le Groupe de Travail de l’IISA « Nouvelles Technologies et Administration publique » (2001– 2004) dirigé par le Professeur Giorgio Petroni et dont la dernière session s’est tenue lors du 26ème Congrès international des Sciences administratives de Séoul ; d’autre part, elle regroupe les communications présentées lors du panel « Bridging the Public Administration Digital Divide » dirigé par notre rapporteur le Professeur Gordon Draper (†) et par le Professeur Dalchoong Kim, représentant l’IPSA (Association internationale de Sciences politiques). L’Institut souhaite remercier l’IPSA pour avoir accepté de s’associer à ce projet. Ce panel et cette publication ont reçu le soutien du CISS grâce au support octroyé dans le cadre du projet 045-04/SRP. L’IISA remercie vivement le CISS pour son précieux apport. La présente publication a été coordonnée par le Professeur Giorgio Petroni et par le Professeur Fanie Cloete. This book is the result on the one hand, of the research undertaken by the IIAS Working Group “New Technology and Public Administration” (2001–2004) chaired by Professor Giorgio Petroni. The last session took place during the 26th Interna- tional Congress of Administrative Sciences in Seoul; in addition, it gathers the pres- entations submitted at the panel “Bridging the Public Administration Digital Divide” chaired by our Rapporteur Professor Gordon Draper (†) and by Professor Dalchoong Kim, representing the IPSA (International Association of Political Sciences). The Institute wishes to thank the IPSA to have agreed to join this project. This panel and this publication received the support of the ISSC under the project 045-04/SRP. The IISA would also like to acknowledge this important contribution. This publication was coordinated by Prof. Giorgio Petroni and Prof. Fanie Cloete. This page intentionally left blank ix Contents Acknowledgement vii PART I: TECHNOLOGY AND PUBLIC ADMINISTRATION: CONDITIONS FOR SUCCESS IN E-GOVERNMENTDEVELOPMENT Introduction 3 Giorgio Petroni Technology and Public Administration: Conditions for Successful E-Government Development. Some Introductory Observations 5 Ignace Snellen Reports E-Government in the Republic of San Marino: Some Successful Initiatives 23 Giorgio Petroni and Leonardo Tagliente Gateways and Clusters: The Government of Canada’s Experience with Client-Oriented Single-Window Electronic Service Delivery 38 David C.G. Brown The Development of the Spanish Electronic Administration 60 David Sancho La modernisation digitale de l’Administration publique 75 Antoine Maniatis The Use of Space Technologies for More Effective and Efficient Public Administration 90 Yuko Kaneko PART II: BRIDGING THE PUBLIC ADMINISTRATION DIGITAL DIVIDE Introduction 107 Fanie Cloete x Reports Maximising the Potential of Transforming Policy Failure into Policy Success: E-Government, the Digital Divide and E-Development 113 Fanie Cloete Les résistances culturelles au développement de l’e-gouvernance dans la contexte africain. Plaidoyer pour une e-gouvernance universelle 133 M. Jacques Mariel Nzouankeu Strengthening Tanzania’s Public Administration Through Electronic Governance: Prospects and Problems 141 Mujwahuzi H.M. Njunwa E-Government and Political Challenge: Digital Divide as a Public Policy Field in Brazil 154 Marco Aurélio Ruediger and Deborah Moraes Zouain Author Index 171

Description:
Research on the relationship between technology dynamics and Public Administration (PA) began some years ago and was inspired by the realization that technological development has produced a far-reaching interaction with PA. It is emphasized how technological development and PA influence each other
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