Neuro-Linguistic Programming for Change Leaders: The Butterfly Effect

189 Pages·2018·2.385 MB·English

by  David Potter

Neuro-Linguistic Programming for
Change Leaders
Weknowalotaboutchangeleadership.Weunderstandhowtodesignchange
programmes, and we know how to prescribe best practice change methods.
Yet, despite all this knowledge, it is reported that up to 70% of change
leadership projects fail to realize many of their objectives. The fault lines are
cited as occurring at the micro level of social interaction.
What we don’t adequately explain and demonstrate within the change
leadership literature is how change leaders may consciously generate in them-
selves and in others resourceful mindsets, emotions, attitudes, and behaviours
toenablepositivechangeleadershipdynamics.Neuro-LinguisticProgramming
for Change Leaders: The Butterfly Effect fills this gap by connecting the
practices of personal development with those of corporate change leadership.
This book has the vision of advancing NLP as a serious technology in the
change leader’s tool box. The book introduces to operations managers, HR
practitioners, OD specialists, and students of management new ideas and
practices, which can transform their effectiveness as change leaders.
It focuses on the benefits of applied NLP to change leaders as a generative
changetoolkit.Secondly,thebook providesa modelthatshows changeleaders
how to build a climate of psychological safety to establish rapport with stake-
holders. Thirdly, the book provides a strategy for enabling broader cultural
change and stakeholder engagement throughout the organization.
DrDavidPotter,MBA,PhD,isthefounderofTheCulturalChangeCompany,
UK, which specializes in enabling successful cultural change interventions to
stimulate organizational innovation.
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Neuro-Linguistic Programming
for Change Leaders
fl ff
The Butter y E ect
Dr David Potter, MBA, PhD
Firstpublished2018
byRoutledge
2ParkSquare,MiltonPark,Abingdon,OxonOX144RN
andbyRoutledge
711ThirdAvenue,NewYork,NY10017
RoutledgeisanimprintoftheTaylor&FrancisGroup,aninformabusiness
©2018DavidPotter
TherightofDavidPottertobeidentifiedasauthorofthisworkhasbeen
assertedbyhiminaccordancewithsections77and78oftheCopyright,
DesignsandPatentsAct1988.
Allrightsreserved.Nopartofthisbookmaybereprintedorreproducedor
utilisedinanyformorbyanyelectronic,mechanical,orothermeans,now
knownorhereafterinvented,includingphotocopyingandrecording,orin
anyinformationstorageorretrievalsystem,withoutpermissioninwriting
fromthepublishers.
Trademarknotice:Productorcorporatenamesmaybetrademarksor
registeredtrademarks,andareusedonlyforidentificationandexplanation
withoutintenttoinfringe.
BritishLibraryCataloguing-in-PublicationData
AcataloguerecordforthisbookisavailablefromtheBritishLibrary
LibraryofCongressCataloging-in-PublicationData
Names:Potter,David,1963-author.
Title:Neuro-linguisticprogrammingforchangeleaders:thebutterflyeffect/
DavidPotter.
Description:Abingdon,Oxon;NewYork,NY:Routledge,2018.|Includes
bibliographicalreferencesandindex.
Identifiers:LCCN2017057251(print)|LCCN2017059058(ebook)|
ISBN9781315099569(eBook)|ISBN9781138297005(hardback:
alk.paper)|ISBN9781138495999(pbk:alk.paper)
Subjects:LCSH:Neurolinguisticprogramming.|Organizational
change--Management.|Leadership.
Classification:LCCBF637.N46(ebook)|LCCBF637.N46P682018
(print)|DDC158/.9--dc23
LCrecordavailableathttps://lccn.loc.gov/2017057251
ISBN:978-1-138-29700-5(hbk)
ISBN:978-1-138-49599-9(pbk)
ISBN:978-1-315-09956-9(ebk)
TypesetinTimesNewRoman
byTaylor&FrancisBooks
This book is dedicated to my mother Elizabeth, my father Eric,
and my sister Denise and all of the teachers and mentors I have
had the good fortune to have known. Also to Jens Starke Master
NLP Trainer and decent chap from Berlin for believing.
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Contents
List of illustrations ix
Foreword x
Introduction to the book xii
PART1
The theory and operational context of NLP 1
1 Conscious leadership 3
2 NLP as a field of applied sociology 13
3 New management practices: paradigm change 23
4 ‘The map is not the territory’: reframing change leadership 31
5 It starts with oneself: the butterfly effect 40
6 NLP and the Lawof Requisite Variety 51
7 The NLP paradigm 64
PART2
Applied NLP 73
8 Building the case for change 75
9 Building psychological safety 86
10 Un-packing the mindset mix 94
11 Meta-programmes 104
12 Framing of experience 115
13 Caretaking and guiding 126
viii Contents
14 A model of rapport building 135
15 Communication models 145
16 NLP and OD: two not-so-distant relatives. It’s time for
collaboration 155
Index 162
Illustrations
Figures
5.1 Maslow’s hierarchyof motivational needs 42
8.1 SOAR Model 78
8.2 Logical Levels 80
8.3 Media statement 81
9.1 Model of rapport building 89
10.1 Wheel of repetitive behaviour 101
11.1 Perceptual Position mapping 112
14.1 A model of rapport processes 139
Tables
4.1 Perceptual filter analysis 32
8.1 SCORE model change diagnostic and action sheet excel
services 85
10.1 Mindset mix analysis 96
10.2 Theory X versus theory Y 100
11.1 Meta-programme examples 105
11.2 Meta-programme audit checklist 108
12.1 Stakeholder values and beliefs framework 118
15.1 Meta-model violations: distortions 152