NASA Technical Reports Server (NTRS) 19940008692: NASA Johnson Space Center: Total quality partnership

16 Pages·0.44 MB·English

by  NASA Technical Reports Server (NTRS)

N94-13
L _ NASA Johnson Space Center
b _ Total Quality Partnership
Charlle Harlan - NASA JSC SR&QA
Sam Boyd - Loral Space Information Systems
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Abstract m
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NASA OOHNSONSPACE CENTER
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CONTINUOUS IMPROVEMENT PARTNERSHIP
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This presentation traces the development of and benefits realized from a joint
NASA, support contractor continuous improvement process at the Johnson Space M
Center (JSC). The joint effort described is the Safety, Reliability and Quality
Assurance Directorate relationship with its three support contractors which began
in early 1990. m
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The Continuous Improvement effort started in early ]990 with an initiative to
document and simplify numerous engineering change evaluation processes. This
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effort quickly grew in scope and intensity to include process improvement teams,
improvement methodologies, awareness and training. By early 1991, the support
contractor had teams in place and functioning, program goals established and a
cultural change effort underway. In mid-J991 it became apparent that a major i
redirection was needed to counter a growing sense of frustration and
dissatisfaction from teams and managers. Sources of frustration were isolated
to insufficient joint participation on teams, and to a poorly defined vision.
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Over the next year, the effort was transformed to a truly joint process. The
presentation covers the steps taken to define vision, values, goals and
priorities and to form a joint Steering Committee and joint process improvement I
teams. The most recent assessment against the President's award criteria is
presented as a summary of progress. Small, but important improvement results
have already demonstrated the value of the joint effort. _ _!/_ lm
Mr. Charlie Harlan is the Director of Safety, Reliability and Quality Assurance
at the Johnson Spate Center, and Mr. Alfred A. "Sam" Boyd is Program Manager and
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Vice President for the major support contractor, Loral Space Information Systems.
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Space Shuttle Program
STSo50JUNE 25-JULY 9
• MANNED VEHICLE
• LONGDURATION MISSION
• EXTREMELY NARROW MARGINS
• HAZARDOUS FLUIDS
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• EXTREME LOADS
• COMPLEX SYSTEMS
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Space Station Freedom Program
SPACE STATION FREEDOM
• PLANNED 1995 FIRST LAUNCH
• PERMANENTLY MANNED
• 30 YEAR LIFE
• COMPLEX, SOFTWARE
INTENSIVE SYSTEMS
• LOW MARGIN LIFESUPPORT
RESUPPLY DEPENDENT
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Safety, Reliability, and Quality Assurance Role
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PROVIDEASSESSMENTSANDRECOMMENDATIONSTOSENIOR
NASAMANAGERS
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Where We Started
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• STRANGLED BYPAPER
• COMPLEX PROCESSES, NOT Hi
WELL UNDERSTOOD
• INSUFFICIENT ENGINEERING
ANALYSIS
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WEWEREPROCESSINTGOO i
MUCHPAPERTHATTOOKUP
TOOMUCHTIME
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Evolution of Loral Total Quality
1990to Mid 1991
• BEGINNINGS
- CUSTOMER DEMAND FOR PROCESS
DOCUMENTATION ANDSIMPLIFICATION
- FEEBASEDONCONTINUOUS IMPROVEMENT
• LORALTQ RESPONSE
- DOCUMENTATION - 40 PROCESSES
- EDUCATION AND AWARENESS BEGINS JULY 1990
- TQ PLAN AUGUST 1990
L - TQSTEERING COMMI'I'I'EE SEPTEMBER 1990
- TEAMS NOVEMBER 1990
- GOALS AND MANAGEMENT TEAM BUILDING JANUARY 1991
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+ I+i - CULTURE SURVEY MARCH 1991
- RECOGNITION PROGRAM MAY 1991
Problems
• NOSTRATEGIC DIRECTION
• NASA INVOLVEMENT WAS NOT ADEQUATE
- ONTEAMS ANDINSTRUCTURING THE PROCESS
- JOINT PROCESSES BUT CONTRACTOR-ONLY PROGRAM
• AHOSTOF PERIPHERAL PROBLEMS
- COMPETITION FOR EMPLOYEES TIME
- BUY-IN FROM SUPERVISORS
- UNFOCUSED TRAINING
- PRESSURE FOR EARLYSUCCESS
- INATI'ENTION TOCULTURE
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Joint Total Quality
Mid 1991 toPresent
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RECOGNITION OF ;ENERAL FRUSTRATION
JSCSTRATEGIC PLANNING ANDTQ INITIATIVE MARCH lggl
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JOINT TQACTIVITIES
-JSC SR&QA/CONTRACTOR JOINT RETREATS MARCH -OCTOBER 1991
- JOINTTEAMS JUNE 1991
- PATHFINDER TEAMS AUGUST 1991 R
- JOINT STEERING COMMITTEE AUGUST 1991
- JOINTMISSION STATEMENT, GOALS, VALUES OCTOBER 1991
- IMPROVEMENT OBJECTIVES DECEMBER 1991 J
- JOINT RECOGNITION PROGRAM INWORK
- EMPOWERMENT INITIATIVES APRIL 1992
- TQASSESSMENT CAPABILITY MAY 1992 W4
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Typical Teams
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• PARTSAPPROVAL PROCESS NASA LEAD, JOINT MEMBERSHIP BII
• WORK PLANNING LORAL LEAD,JOINT MEMBERSHIP
• FMEA/CIL LORAL LEAD,JOINT MEMBERSHIP
• OPERATIONS REQUIREMENTS LORAL LEAD,JOINT MEMBERSHIP I
• CHANGE REQUEST PROCESS LORAL LEAD,JOINT MEMBERSHIP
• ADP SUPPORT LORAL LEAD,JOINT MEMBERSHIP
• SAFETY SUPPORT LORAL LEAD,JOINT MEMBERSHIP
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Q+ Team Membership
COCHAIRS-NASASR&QA ANDLORAL
MEMBERSHIP
- NASA SR&QA 8
- LORAL 6
- BARRIOS 1
- WEBB MURRAY 1
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Joint Steering Committee
• COCHAIRS- CHARLIE HARLAN AND SAM BOYD
• MEMBERSHIP
- NASASR&QA 7
- LORAL 3
- SIMCO 1
-WEBB MURRAY 1
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Where Are We Now
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• MISSION ANDVALUES
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• STRATEGIC GOALS
• DIVISION/DEPARTMENT IMPROVEMENT OBJECTIVES
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SR&QA Mission Statement
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We as the SR&QA Team in partnership with our customers, assure the success of
NASA programs through both technical expertise and innovation.
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