Table Of Content

n < i g p > S s X AUTHOR / TITLE INDEX A “ABN AMRO's Ascent,” by Steve Bergsman. October, p. 74. “Adventures in Deploying Technology,” by Terry Moore. July, p. 84. “The Aftershocks of Sept. | 1,” by Albert Warson. December, p. 46. Agathocleous, Natasa, Sally Gordon and John Junya Chen, “The Economic Diversity of Cities.” February Special Issue: Commercial, p. 28. Alt, Gerald B.,““You Call This Fair? (Executive Essay).” February, p. 75. “The Apartment Safe Haven,” by John Bell. August, p. 44. “Are We Repeating History? (eMortgage),” by Richard Beidl. April, p. 105. “As the World Churns, Think Like a Consumer (Executive Suite),” by Curt Culver. March,p . 13. “At Home in Multifamily,’ by Steve Bergsman. July, p. 48. “The Australian Model,” by Robert O'Connor. May, p. 56. B Barnard, Cassie Kupstas, “Mortgage Banking 2000 Index.” January, p. 73. Bartholomew, Gary, “The Mortgage Industry—A Canadian Perspective.” APPRAISALS October, p. | 10. CASE STUDIES ‘Be Prepared for Consumer Privacy (Executive Essay),” by Paul Mondor. COMMERCIAL REAL ESTATE June, p. 99. Beidl, Richard,“Are We Repeating History? (eMortgage).” April, p. 105. CUSTOMER RETENTION Beidl, Richard, “Diagnosing the Mortgage Dot-Com Implosion DEFAULTS AND FORECLOSURES (eMortgage).” August, p. 89. ECONOMIC TRENDS AND FORECASTS Beidl, Richard,““Why Customers Don’t Come Back.” November, p. 36. Bell, john, ““The Apartment Safe Haven.” August, p. 44. EMPLOYEE MANAGEMENT AND TRAINING Bell, John, “Business and Office Parks in a Slump.” December, p. 54. FAIR LENDING/FRAUD ISSUES Bell, john,““Downtown Office vs. Suburban Business Park.” January, p. 54. Bell, John, “Is Spec Office Overbuilt?” May, p. 64 FANNIE MAE Bell, John, “Midwestern Stability.” July, p. 78. FOREIGN MARKETS AND INVESTORS Bell, john, ““The Northwest's Cooling Trend.” February Special Issue: FREDDIE MAC Commercial, p. 14. Bell, john, “Southwest Generates Strong Markets.” October, p. 138. GOVERNMENT LEGISLATION AND REGULATION Bergman, Bruce J.,““Reality-Based Servicing.” June, p. 62 HOMEOWNERSHIP Bergsman, Steve, “ABN AMRO’s Ascent.” October, p. 74. INDEX Bergsman, Steve, “At Home in Multifamily.” July, p. 48. Bergsman, Steve, “ Big Competition.” May, p. 34. INDUSTRY TRENDS AND FORECASTS Bergsman, Steve,‘ ‘Big Mac.” April, p. 50. INTERNAL MANAGEMENT Bergsman, Steve, ““GMAC-RFC’s Worldwide Reach.” June, p. 78. INTERNET Bergsman, Steve, “Hot New-Home Markets.” February, p. 58. Bergsman, Steve, “Midland’s Servicing Niche.” October, p. 132. INTERVIEWS/PROFILES Bergsman, Steve, “MortgageRamp’s Eyeing Profitability.” May, p. 74. LOAN ORIGINATION AND PRODUCTION Bergsman, Steve,’ ‘Refi Ripple Effects.” March, p. 16. Berris, Anthony, and Craig Focardi,“Outdated Assumptions.” June, p. 20. MARKETING “Best-of-Breed Sites,” by Matt Carrick. December, p. 30. MORTGAGE INSURANCE “Big Competition,” by Steve Bergsman. May, p. 34 MULTIFAMILY HOUSING “Big Mac,” by Steve Bergsman. April, p. 50. Bode, Jeff, and Jack Trageser“,A Broker-Friendly Application.” May, p. 89. OUTSOURCING “A Boom Year,” by Neil J. Morse. November, p. 16. REGIONAL AND STATE TRENDS “The Brave New World of Direct-Response TV,” by Louise L. Schiavone. SECONDARY MORTGAGE MARKET March, p. 24. “Brazil’s Promise,” by Robert O’Connor. August, p. 65. SERVICING “The Breakup of HomeAdvisor Technologies,” by Laura Doster. April, SUBPRIME LENDING p. 20. TECHNOLOGY Brinn, Cy,“How to Manage Costs Effectively, After the Boom Goes Bust (Executive Essay).” October, p. 149. WHOLESALE LENDING Broder}.iJ.c, Wikll,ia m Cohane and Abby Wenzel, “Conduit Whole-Loan Buyers Beware (Executive Essay).” November, p. 79. MORTGAGE BANKING TANUARY 2002 82 “A Broker-Friendly Application,” by Jack Trageser and Jeff Bode. May, E p. 89. “E-SIGN Was a Surprise (Dot-com),” by Janet Reilley Hewitt. February, “A Broker's Market,” by Mary McGarity. March, p. 32. p. 79. “Business and Office Parks in a Slump,” by John Bell. December, p. 54. “The Economic Diversity of Cities,” by Sally Gordon, John Junya Chen and “The Buzz from Toronto (On the Road),” by Neil J. Morse. December, Natasa Agathocleous. February Special Issue: Commercial, p. 28. p. 77. “Effective Product Training (Training),” by Andrew Hubbard. August, p. 98. ElengicalJ,a y,R obert Pollsen and Joseph Hu,“ Residential MBS Post Solid ¢ Year.” May, p. 42. “California UpdatAe Y:ea r of Change,” by James A. Reilley. September, p. 38. England, Robert Stowe, “Holes in the Hedges.” October, p. 40. “Campus Plastic,” by Lawrence Richter Quinn. November, p. 26. England, Robert Stowe, “WaMu—The Power ofY es.” June, p. 42. Carrick, Matt, “Best-of-Breed Sites.” December, p. 30. “Ensuring Consumer Privacy Through High, Flexible Standards (Executive “A Cautiously Optimistic Outlook,” by Deborah McAnenyJ,u n Han and Suite),” by Angelo R. Mozilo. April, p. 15. Mark Gallagher. February Special Issue: Commercial, p. 4. “Entering the E-Commerce Age,” by Nick Karris and Peter Pike. July, p. 40. Chen, John Junya, Sally Gordon and Natasa Agathocleou“sT,h e Economic Evans, Bill, “Collaborative Commerce.” August, p. 82. Diversity of Cities.” February Special Issue: Commercial, p. 28. “Exploring New Territory,” by Neil J. Morse. May, p. 26. Cohane, William, |.]. Broderick and Abby Wenzel, “Conduit Whole-Loan Buyer Beware (Executive Essay).” November, p. 79. r “Collaborative Commerce,” by Bill Evans. August, p. 82. “Fallout from the Slowdown,” by Peter P. Kozel. July, p. 20. “A Common Cause Starts With Common Sense (Executive Suite),” by “Few Reservations About Hotel Markets,” by Hortense Leon. February Curt Culver. September, p. 15. Special Issue: Commercial, p. 22. “Compassionate Servicing,’ by Lew Sichelman. February, p. 16. “Conduit Whole-Loan Buyer Beware (Executive Essay),” by William Cohane},. ].B roderick and Abby Wenzel. November, p. 79. “Considerations in Commercial Mortgage Lending on a Multistate Basis (Executive Essay),” by Richard C.Wald. February Special Issue: Commercial, p. 43. Cooley, Scott, “Killer Apps and Killer Blunders.” October, p. 64. Coonts, John J.,““A Reminder About Quality (Executive Essay)” December, p. 73. “Countrywide’s CTO,” by Laura Doster. April, p. 58. “Cracking the Code (Dot-com),” by William Newman. July, p. 93. Culver, Curt, “As the World Churns, Think Like a Consumer (Executive Suite).” March, p. 13. Culver, Curt,““A Common Cause Starts With Common Sense (Executive Suite).” September, p. 15. Culver, Curt, “A Refi Boom Is a Refi Boom, Right? Wrong (Executive Suite).” June,p . 15. “The Cure for Predatory Lending,” by Neil |. Morse. September, p. 20. “Current Trends in Mortgage Risk—Seeing Through the Fog,” by Kyle G. Lundstedt and Mark Williams. October, p. 82. D Davis, Timothy, Geoffrey A. Oliver, Bernadette Kogler and Jeffrey Klein, Fields, Ruth G.,““Rescuing Latepayers.” February, p. 24. “Profitable Servicers in the New Millennium.” June, p. 32. “Finding Market Opportunities in 2001,” by Kenneth P. Riggs and RyanW . “The Decision to Own,” by Stuart S. Gabriel. October, p. 102. Harms. July, p. 62. Delaney, Joseph P.,,“ The Installation of Your Dreams.” April, p. 90. Focardi, Craig, “What Is an Online Mortgage? (eMortgage).” September, “Depth in Training (Training),” by Andrew Hubbard. May, p. 102. p. 89. “Diagnosing the Mortgage Dot-Com Implosion (eMortgage),” by Richard Focardi, Craig, and Anthony Berris,““Outdated Assumptions,” June, p. 20. Beidl. August, p. 89. “From the NFL to Midland,” by Michael Murray. February Special Issue: Doster, Laura,“The Breakup of HomeAdvisor Technologies.” April, p. 20. Commercial, p. 34. Doster, Laura, ““Countrywide’s CTO.” April, p. 58. “From Natchez to Mobile, Newport to ... Providence? (On the Road),” by Doster, Laura, “Technology Alliances.” April, p. 42. Neil J. Morse. November, p. 85. “Dot-Com 2001: Lessons Learned by Survivors,” by Nick Karris. September Special Issue: Mortgage Industry Online Guide, p. 3. G Downing, Richard Jr.,““The Myth About Credit Reports.” November, p. 70. Gabriel, Stuart S.,“The Decision to Own.” October, p. 102. “Downtown Office vs. Suburban Business Park,” by John Bell. January, Gallagher, Mark, Deborah McAneny and Jun Han,“A Cautiously Optimistic p. 54. Outlook.” February Special Issue: Commercial, p. 4. “A Due Diligence Nightmare,” by Marion Lee. September, p. 28. “Global Pioneers,” by Robert O’Connor. October, p. 50. Duncan, Douglas G.,“Peering Through the Uncertainty.” January, p. 16. “GMAC-RFC’s Worldwide Reach,” by Steve Bergsman. June, p. 78. MORTGAGE BANKING JANUARY 2002 83 “Going the Distance for Affordable Housing (Executive Suite),” by John M. Jacobides, Michael G.,““Technology With a Vengeance: The New Economics Robbins Jr. August, p. 15. of Mortgaging”” October, p. | 18. “Gomez Scorecard Analysis: Banks Gain Online Mortgage Momentum Jones, Richard D., and Mark A. Hill,““A Miranda Warning for Potential (Dot-com),” by Nick Karris. October, p. 155. Conduit Borrowers.” June, p. 54. “Good Ideas That Don’t Work (Training),” by Andrew Hubbard. January, “Jumping Through Loops,” by Warren Lutz. July, p. 30. p. 93. “A just Pursuit,” by James A. Reilley. January, p. 48. Gordon, Sally, john Junya Chen and Natasa Agathocleou“sT,h e Economic Diversity of Cities.” February Special Issue: Commercial, p. 28. K Karris, Nick, ““Dot-Com 2001: Lessons Learned by Survivors.” September H Special Issue: Mortgage Industry Online Guide, p. 3. Han, Jun,D eborah McAneny and Mark Gallagher,““A Cautiously Optimistic Karris, Nick, ““Gomez Scorecard Analysis: Banks Gain Online Mortgage Outlook.” February Special Issue: Commercial, p. 4. Momentum (Dot-com).” October, p. 155. Harms, Ryan W., and Kenneth P. Riggs, “Finding Market Opportunities in Karris, Nick, “Refi Boom Strains Web Performance, Customer Service 2001.” July, p. 62. (Dot-com).” April, p. 109. “The Hero ofT raining (Training),” by Andrew Hubbard. December, p. 82. Karris, Nick, and Peter Pike, “Entering the E-Commerce Age.” July, p. 40. Hewitt, Janet Reilley, “E-SIGN Was a Surprise (Dot-com).” February, Kasper, Bob, “Subprime Lenders Have Been Lousy Fishermen.” June, p. 88. p. 79. “Keeping Promises,” by Paul Peterson. March, p. 70. Hewitt, Janet Reilley, “Murphy's Boston Market.” October, p. 92. “The Key Is Creativity,” by Charlyne H. McWilliams. August, p. 30. “High Time to Share,” by Terry Loebs. January, p. 62. Hill, Mark A., and Richard D. Jones,“A Miranda Warning for Potential Conduit Borrowers.” June, p. 54. “Holes in the Hedges,” by Robert Stowe England. October, p. 40. “Home Sweet (Unaffordable) Home,” by Albert Warson. August, p. 20. “The Horizontal Play,” by Lawrence Richter Quinn. June, p. 70. Hornburg, Ste“Wville Tenchn,olo gy Expand Housing Opportunity?” August,p . 36. “Hot New-Home Markets,” by Steve Bergsman. February, p. 58. Houlihan, James J.,““The Power of One (Executive Essay).” May, p. 93. “How Are Delinquent Loans Unlike Wine? (On the Road),” by Neil J. Morse. September, p. 93. “How to Manage Costs Effectively, After the Boom Goes Bust (Executive Essay),” by Cy Brinn. October, p. 149. Hu, Joseph, Robert Pollsen and Jay Elengical, “Residential MBS Post Solid Year.” May, p. 42. Hubbard, Andrew, “Depth in Training (Training).” May, p. 102. Hubbard, Andrew, “Effective Product Training (Training).” August, p. 98. Hubbard, Andrew, “Good Ideas That Don’t Work (Training).” January, p. 93. “Killer Apps and Killer Blunders,” by Scott Cooley. October, p. 64. Hubbard, Andrew, “The Hero ofT raining (Training).” December, p. 82. Klein, Jeffrey, Geoffrey A. Oliver, Timothy Davis and Bernadette Kogler, Hubbard, Andrew, “Patience (Training).” November, p. 86. “Profitable Servicers in the New Millennium.” June, p. 32. Hubbard, Andrew, “Training Evaluation (Training).” April, p. 1 15. Kogler, Bernadette, Geoffrey A. Oliver, Timothy Davis and Jeffrey Klein, Hubbard, Andrew, “Training Solutions Become Obsolete (Training).” June, “Profitable Servicers in the New Millennium.” June, p. 32. p. 107. Kozel, Peter P,,““Fallout from the Slowdown.” July, p. 20. Hubbard, Andrew, “Utilizing Your Intranet (Training).” October, p. 160. Kropper, Steven,““A Retention Revolution.” September, p. 54. Hubbard, Andrew, “Where Do You Start?” July, p. 99. L i LaMaTlomf, “aWh,o' s Who in Wholesale 2000.” March, p. 42. “India’s Housing Market Prospects,” by Robert O’Connor. November, Lebowitz, Jeff,“An Industry of Slow Adopters.” April, p. 72. p. 63. Lee, Marion,“A Due Diligence Nightmare.” September, p. 28. “An Industry of Slow Adopters,” by Jeff Lebowitz. April, p. 72. Leon, Hortense, “Few Reservations About Hotel Markets.” February “The Installation of Your Dreams,” by Joseph P. Delaney. April, p. 90. Special Issue: Commercial, p. 22. “Internet Volumes Surge (eMortgage),” by Warren Myer. December, p. 81. Leon, Hortense, “Orlando's Reality Check.” July, p. 54. “Is Bigger Better or Just Inevitable?” by Louise L. Schiavone. October, p. 20. Livermore, George, “Real Estate Information in a Wired World.” April, “Is E-Commerce Dead? (eMortgage),” by Warren Myer. October, p. 151. p. 81. “Is Spec Office Overbuilt?” by John Bell. May, p. 64. “Loan Processing Technology: Internet Standard or Proprietary? (Executive Essay),” by Anthony Wright. March, p. 87. j Loebs, Terry, “High Time to Share.” January, p. 62. Jacobides, Michael G.,“Mortgage Banking Unbundling: Structure, Love-Johnson, Michellea,n d John P. Seroka, “Origination Marketing 101.” Automation and Profit.” January, p. 28. March, p. 55. MORTGAGI BANKING JANUARY 2002 LuhtanJacek,n “,Th e Origination System Customer Satisfaction Survey.” Mozilo, Angelo R.,“Ensuring Consumer Privacy Through High, Flexible February, p. 48. Standards (Executive Suite).” April, p. 15. Lundstedt, Kyle G., and Mark Williams, “Current Trends in Mortgage Risk— Mozilo, Angelo R.,“Master Today’s Challenges, Ensure Tomorrow's Seeing Through the Fog.” October, p. 82. Prosperity: Four Components for Ongoing Success (Executive Suite).” Lutz, Warren, “Jumping Through Loops.” July, p. 30. October, p. 17. Lutz, Warren, “Survival Instincts.” December, p. 14. Mozilo, Angelo R.,““Mortgage Securitization: Remarkable Opportunities in Lutz, Warren, “Teaching the Troops.” April, p. 34. Europe (Executive Suite).” January, p. 13. Mozilo, Angelo R.,“Subservicing:A Growing Trend, A Smart Solution M (Executive Suite).” July, p. 15. “Master Today's Challenges, Ensure Tomorrow’s Prosperity: Four “Murphy's Boston Market,” by Janet Reilley Hewitt. October, p. 92. Components for Ongoing Success (Executive Suite),” by Angelo R. Murray, Michael,“From the NFL to Midland.” February Special Issue: Mozilo. October, p. 17. Commercial, p. 34. “Maximizing Customer Relationships Through Fulfillment (Executive Myer, Warren,“ Is E-Commerce Dead? (eMortgage).” October, p. 151. Essay),” by Dan McClure. April, p. 101. Myer, Warren, “Internet Volumes Surge (eMortgage).” December, p. 81. McAneny, DeborahJ,u n Han and Mark Gallagher“, A Cautiously Optimistic “The Myth About Credit Reports,” by Richard DowningJ r. November, p. 70. Outlook.” February Special Issue: Commercial, p. 4. McClure, Dan, “Maximizing Customer Relationships Through Fulfillment N (Executive Essay).” April, p. 101. “New RESPA Detective Unit,” by Phillip L. Schulman. February, p. 66. McCoy, Janet M.,“This Is Only the Beginning (Executive Essay).” “The New Washington Agenda,” by Neil J. Morse. March, p. 60. September, p. 85. “The New Webcentric Servicing Business,” by Sadu Thinakal. February, p. 41. McGarity, Mary,“A Broker’s Market.” March, p. 32. Newman, William, “Cracking the Code (Dot-com).” July, p. 93. McWilliams, Charlyne H.,“The Key Is Creativity.” August, p. 30. “The Northwest's Cooling Trend,” by John Bell. February Special Issue: McWilliams, Charlyne H.,“Opening the Black Box.” December, p. 38. Commercial,p . 14. Michels, Barbara, and Rick Morelli,““The Quest for E-Mortgage (Part 1).” August, p. 72. ° Michels, Barbara, and Rick Morelli,“The Quest for E-Mortgage (Part 2).” O'Connor, Robert, “The Australian Model.” May, p. 56. September, p. 65. O'Connor, Robert, “Brazil’s Promise.” August, p. 65. “Midland’s Servicing Niche,” by Steve Bergsman. October, p. 132. O’Connor, Robert, “Global Pioneers.” October, p. 50. “Midwestern Stability,’ by John Bell. July, p. 78. O’Connor, Robert, “India’s Housing Market Prospects.” November, p. 63. “A Miranda Warning for Potential Conduit Borrowers,” by MarkA . Hill and O’Connor, Robert, “The Woolwich-Countrywide Venture.” January, Richard D. Jones. June, p. 54. p. 42. Mondor, Paul, “Be Prepared for Consumer Privacy (Executive Essay).” June, Oliver, Geoffrey A., Timothy Davis, Bernadette Kogler and Jeffrey Klein, p. 99. “Profitable Servicers in the New Millennium.” June, p. 32. MooTerrry, “Aedve,ntur es in Deploying Technology.” July, p. 84. “On the Front Lines of Affordable Housing (Executive Suite),” by John M. Morelli, Rick, and Barbara Michels,“The Quest for E-Mortgage (Part 1).” Robbins jr. November, p. 13. August, p. 72. “On the Right Track (Executive Suite),” by John M. Robbins Jr. May, p. 15. Morelli, Rick, and Barbara Michels,“The Quest for E-Mortgage (Part 2).” “On the Road (Again) (On the Road),” by Neil J. Morse. July, p. 95. September, p. 65. “Opening the Black Box,” by Charlyne H. McWilliams. December, p. 38. Morse, Neil J.,““A Boom Year.” November, p. 16. “Origination Marketing 101,” by John P. Seroka and Michelle Love-johnson. Morse, Neil J.,““The Buzz from Toronto (On the Road).” December, p. 77. March, p. 55. Morse, Neil J.,““The Cure for Predatory Lending.” September, p. 20. “The Origination System Customer Satisfaction Survey,” by Jack Luhtanen. Morse, Neil J.,““Exploring New Territory.” May, p. 26. February, p. 48. Morse, Neil J.,““From Natchez to Mobile, Newport to ... Providence? “Orlando's Reality Check,” by Hortense Leon. July, p. 54. (On the Road).” November, p. 85. “Outdated Assumptions,” by Craig Focardi and Anthony Berris. June, p. 20. Morse, Neil J.,““How Are Delinquent Loans Unlike Wine? (On the Road).” September, p. 93. P Morse, Neil J.,““The New Washington Agenda.” March, p. 60. “Paperless Mortgages: Fact or Fiction As We Move Ahead in 2001? Morse, Neil J.,““On the Road (Again) (On the Road).” July, p. 95. (Executive Essay),” by Michael |. Ryan. January, p. 85. Morse, Neil J.,““Portal Prospects.” April, p. 26. “Patience (Training),” by Andrew Hubbard. November, p. 86. Morse, Neil J.,““Technology and the Retention Game.” November, p. 46. “Peering Through the Uncertainty,” by Douglas G. Duncan. January, p. 16. “Mortgage Banking 2000 Index,” compiled by Cassie Kupstas Barnard. Peterson, Paul, “Keeping Promises,” March, p. 70. January, p. 73. Pike, Peter, and Nick Karris, “Entering the E-Commerce Age.” July, p. 40. “Mortgage Banking Unbundling: Structure, Automation and Profit,” by Pollsen, Robert, Joseph Hu and Jay Elengical,““Residential MBS Post Solid Michael G. Jacobides. January, p. 28. Year.” May, p. 42. “The Mortgage Industry—A Canadian Perspective,” by Gary “Portal Prospects,” by Neil J. Morse. April, p. 26. Bartholomew. October, p. | 10. “The Power of One (Executive Essay),” by James J. Houlihan. May, p. 93. “Mortgage Securitization: Remarkable Opportunities in Europe (Executive “A Proactive Solution for Predatory Lending (Executive Suite),” by John M. Suite),” by Angelo R. Mozilo. January, p. 13. Robbins Jr. February, p. 15. “MortgageRamp’s Eyeing Profitability,” by Steve Bergsman. May, p. 74. “Profit Trends 1998-2000,” by Marina Walsh. October, p. 28. MORTGAGE BANKING JANUARY 2002 en a pace “Profitable Servicers in the New Millennium,” by Geoffrey A. Oliver, Ryan, Michael J.,““Paperless Mortgages: Fact or Fiction As We Move Ahead Timothy Davis, Bernadette Kogler and Jeffrey Klein. June, p. 32. in 2001? (Executive Essay).” January, p. 85. Q s “The Quest for E-Mortgage (Part |),” by Barbara Michels and Rick Morelli. Schiavone, Louise L.,““The Brave New World of Direct-Response TV.” August, p. 72. March, p. 24. “The Quest for E-Mortgage (Part 2),” by Barbara Michels and Rick Morelli. Schiavone, Louise L.,“ Is Bigger Better or Just Inevitable?” October, p. 20. September,p . 65. Schiavone, Louise L.,“ Shoot-Out at Gucci Gulch.” May, p. 18. Quinn, Lawrence Richter, “Campus Plastic.” November, p. 26. Schiavone, Louise L.,““Turbo Mortgage.” December, p. 24. Quinn, Lawrence Richter, “The Horizontal Play.” June, p. 70. Schulman, Phillip L.,““New RESPA Detective Unit.” February, p. 66. Schwartz, Faith, and Patrick Sheehy, “Subprime Lending Moves to More R Solid Ground.” September, p. 48. “Real Estate Information in a Wired World,” by George Livermore. April, “The Secret to Hiring Good Originators,” by Patricia M. Sherlock. May, p. 82. p. 81. Segal, Robert, “Refi Roulette.” August, p. 57. “Reality-Based Servicing,” by Bruce J.B ergman. June, p. 62. Seroka, John P,, and Michelle Love-johnson, “Origination Marketing 101.” “A Refi Boom Is a Refi Boom, Right? Wrong (Executive Suite),” by Curt March, p. 55 Culver. June, p. 15. : Sheehy, Patrick, and Faith Schwartz, “Subprime Lending Moves to More “Refi Boom Strains Web Performance, Customer Servige (Dot-com),” by Solid Ground.” September, p. 48. Nick Karris. April,p . 109. 4 Sherlock, Patricia M.,“The Secret to Hiring Good Originators.” May, p. 82. “Refi Ripple Effects,” by Steve Bergsman. March, p. 16. “Shoot-Out at Gucci Gulch,” by Louise L. Schiavone. May, p. 18. “Refi Roulette,” by Robert Segal. August, p. 57. Sichelman, Lew, “Compassionate Servicing.” February, p. 16. “The Rehab Dailemm a,” by Albert Warson. September, p. 74. “Southwest Generates Strong Markets,” by John Bell. October, p. 138. “State Prepayment Differentials,” by Kurt van Kuller. February, p. 30. “Subprime Lenders Have Been Lousy Fishermen,” by Bob Kasper. June, p. 88. “Subprime Lending Moves to More Solid Ground,” by Faith Schwartz and iya Oy ayTeU SEP EUDNEI TERDA R S, Patrick Sheehy. September, p. 48. “Subservicing:A Growing Trend, A Smart Solution (Executive Suite),” by % . \~‘ © eA Angelo R. Mozilo. July, p. 15. “Survival Instincts,” by Warren Lutz. December, p. |4. T aD‘ tm Sm CE “Teaching the Troops,” by Warren Lutz. April, p. 34. =J as --* 2 “Technology Alliances,” by Laura Doster. April, p. 42. =, , a, c “Technology and the Retention Game,” by Neil J. Morse. November, p. 46. “Technology With a Vengeance: The New Economics of Mortgaging,” by — Michael G.J acobides. October, p. | 18. Thinakal, Sadu, “The New Webcentric Servicing Business.” February, p. 41. “This Is Only the Beginning (Executive Essay),” by Janet M. McCoy. September, p. 85. “Toronto's Renewal,” by Albert Warson. March, p. 78. Trageser, Jack, and Jeff Bode, “A Broker-Friendly Application.” May, p. 89. “Training Evaluation (Training),” by Andrew Hubbard. April, p. | 15. Reilley, James A.,““California UpdatAe Y:ea r of Change.” September, p. 38. “Training Solutions Become Obsolete (Training),” by Andrew Hubbard. Reilley, James A.,“A Just Pursuit.” January, p. 48. June, p. 107. “A Reminder About Quality (Executive Essay),” by John J. Coonts. “Turbo Mortgage,” by Louise L. Schiavone. December, p. 24. December, p. 73. “Rescuing Latepayers,” by Ruth G. Fields. February, p. 24. U “Residential MBS Post Solid Year;’ by Robert Pollsen, Joseph Hu and Jay “Updated Appraisals,’ by Mark H. Yellen. December, p. 64. Elengical. May, p. 42. “U.S. Retailers Are Sold on Canada,” by Albert Warson. July, p. 73. “A Retention Revolution,” by Steven Kropper. September, p. 54. “Utilizing Your Intranet (Training),” ” by Andrew Hubbard. October, p. 160. Riggs, Kenneth P., and Ryan W. Harms, “Finding Market Opportunities in 2001.” July, p. 62. Vv Robbins, John M.J r.,““Going the Distance for Affordable Housing (Executive van Kuller, Kurt, “State Prepayment Differentials.” February, p. 30. Suite).” August, p. 15. Robbins, John M.J r.,““On the Front Lines of Affordable Housing (Executive Ww Suite)” November, p. 13. “Waiting for Wireless,” by Jason C.Williams. April, p. 66. Robbins, John M.J r.,“On the Right Track (Executive Suite).” May, p. 15. Wald, Richard C.,“Considerations in Commercial Mortgage Lending on a Robbins, John M.j r.,““A Proactive Solution for Predatory Lending Multistate Basis (Executive Essay).” February Special Issue: (Executive Suite).” February, p. 15. Commercial, p. 43. MORTGAGE BANKING JANUARY 2002 88 Walsh, Marina, “Profit Trends !998-2000.” October, p. 28. “WaMu—The Power ofY es,” by Robert Stowe England. June, p. 42. “Wanted: Affordable Apartments,” by Albert Warson. November, p. 56. Warson, Albert, “The Aftershocks of Sept. | 1.” December, p. 46. Warson, Albert, “Home Sweet (Unaffordable) Home.” August, p. 20. Warson, Albert, “The Rehab Dilemma.” September, p. 74. Warson, Albert, ““Toronto’s Renewal.” March, p. 78. Warson, Albert, “U.S. Retailers Are Sold on Canada.” July, p. 73. Warson, Albert, “Wanted: Affordable Apartments.” November, p. 56. Wenzel, Abby, William Cohane and J.J. Broderick, “Conduit Whole-Loan Buyers Beware (Executive Essay).” November, p. 79. “What Is an Online Mortgage? (eMortgage),” by Craig Focardi. September, p. 89. “Where Do You Start? (Training),” by Andrew Hubbard. July, p. 99. “Who's Who in Wholesale 2000,” by Tom LaMalfa. March, p. 42. “Why Customers Don’t Come Back,” by Richard Beidl. November, p. 36. “Will Technology Expand Housing Opportunity?” by Steven Hornburg. August, p. 36. Williams, Jason C.,“Waiting for Wireless.” April, p. 66. Williams, Mark, and Kyle G. Lundstedt, “Current Trends in Mortgage Risk— Seeing Through the Fog.” October, p. 82. “The Woolwich-Countrywide Venture,” by Robert O’Connor. January, p. 42. Wright, Anthony, “Loan Processing Technology: Internet Standard or Proprietary? (Executive Essay).” March, p. 87. COMMERCIAL REAL ESTATE Y “Adventures in Deploying Technology,” by Terry Moore. July, p. 84. Yellen, Mark H.,““Updated Appraisals.” December, p. 64. “The Aftershocks of Sept. | 1,” by Albert Warson. December, p. 46. “You Call This Fair? (Executive Essay),” by Gerald B. Alt. February, p. 75. “The Apartment Safe Haven,” by John Bell. August, p. 44. “Business and Office Parks in a Slump,” by John Bell. December, p. 54. “A Cautiously Optimistic Outlook,” by Deborah McAnenyJ,u n Han and SUBJECT Mark Gallagher. February Special Issue: Commercial, p. 4. “Considerations in Commercial Mortgage Lending on a Multistate Basis APPRAISALS (Executive Essay),” by Richard C.Wald. February Special Issue: “Updated Appraisals,” by Mark H. Yellen. December, p. 64. Commercial, p. 43. “Downtown Office vs. Suburban Business Park,” by John Bell. January, p. 54. CASE STUDIES “The Economic Diversity of Cities,” by Sally Gordon, John Junya Chen and “The Apartment Safe Haven,” by John Bell. August, p. 44. Natasa Agathocleous. February Special Issue: Commercial, p. 28. “Best-of-Breed Sites,” by Matt Carrick. December, p. 30. “Entering the E-Commerce Age,” by Nick Karris and Peter Pike. July, p. 40. “The Brave New World of Direct-Response TV,” by Louise L. Schiavone. “Fallout from the Slowdown,” by Peter P. Kozel. July, p. 20. March, p. 24. “Few Reservations About Hotel Markets,” by Hortense Leon. February “A Broker-Friendly Application,” by Jack Trageser and Jeff Bode. May, Special Issue: Commercial, p. 22. p. 89. “Finding Market Opportunities in 2001,” by Kenneth P. Riggs and RyanW . “California Update: A Year of Change,” by James A. Reilley. September, Harms. July, p. 62. p. 38. “From the NFL to Midland,” by Michael Murray. February Special Issue: “Downtown Office vs. Suburban Business Park,” by John Bell. January, p. 54. Commercial, p. 34. “Few Reservations About Hotel Markets,” by Hortense Leon. February “Is Spec Office Overbuilt?” by John Bell. May, p. 64. Special Issue: Commercial, p. 22. “Jumping Through Loops,” by Warren Lutz. July, p. 30. “Global Pioneers,” by Robert O’Connor. October, p. 50. “Midland’s Servicing Niche,” by Steve Bergsman. October, p. | 32. “Home Sweet (Unaffordable) Home,” by Albert Warson. August, p. 20. “Midwestern Stability,’ by John Bell. July, p. 78. “Is Bigger Better or Just Inevitable?” by Louise L. Schiavone. October, p. 20. “A Miranda Warning for Potential Conduit Borrowers,” by Mark A. Hill and “Is Spec Office Overbuilt?” by John Bell. May, p. 64. Richard D. Jones. June, p. 54. “Midwestern Stability,” by John Bell. July, p. 78. “MortgageRamp’s Eyeing Profitability,” by Steve Bergsman. May, p. 74. “The Northwest's Cooling Trend,” by John Bell. February Special Issue: “The Northwest's Cooling Trend,” by John Bell. February Special Issue: Commercial, p. 14. Commercial,p . 14. “Orlando's Reality Check,” by Hortense Leon. July, p. 54. “Orlando's Reality Check,” by Hortense Leon. July, p. 54. “Southwest Generates Strong Markets,” by John Bell. October, p. | 38. “The Power of One (Executive Essay),” by James J. Houlihan. May, p. 93. “Survival Instincts,” by Warren Lutz. December, p. 14. “Southwest Generates Strong Markets,” by John Bell. October, p. | 38. “The Woolwich-Countrywide Venture,” by Robert O’Connor. January, “Toronto's Renewal,” by Albert Warson. March, p. 78. p. 42. “U.S. Retailers Are Sold on Canada,” by Albert Warson. July, p. 73. MORTGAGE B JANUARY 2002 CUSTOMER RETENTION ‘Subprime Lending Moves to More Solid Ground,” by Faith Schwartz and “As the World Churns, Think Like a Consumer (Executive Suite),” by Curt Patrick Sheehy. September, p. 48. Culver. March,p . 13. “Maximizing Customer Relationships Through Fulfillment (Executive FANNIE MAE Essay),” by Dan McClure. April, p. 101. “Big Competition,” by Steve Bergsman. May, p. 34. “A Retention Revolution,” by Steven Kropper. September, p. 54. “Exploring New Territory,” by Neil J. Morse. May, p. 26. “Subprime Lenders Have Been Lousy Fishermen,” by Bob Kasper. June, “Shoot-Out at Gucci Gulch,” by Louise L. Schiavone. May, p. 18. p. 88. “Technology and the Retention Game,” by Neil |. Morse. November, p. 46. FOREIGN MARKETS AND INVESTORS “Why Customers Don’t Come Back,” by Richard Beidl. November, p. 36. “The Australian Model,” by Robert O’Connor. May, p. 56. ‘Brazil’s Promise,” by Robert O’Connor. August, p. 65. DEFAULTS AND FORECLOSURES “Global Pioneers,” by Robert O’Connor. October, p. 50. “Compassionate Servicing,” by Lew Sichelman. February, p. 16. “GMAC-RFC’s Worldwide Reach,” by Steve Bergsman. June, p. 78. “Reality-Based Servicing,” by Bruce J. Bergman. June, p. 62. “India’s Housing Market Prospects,” by Robert O’Connor. November, “Rescuing Latepayers,” by Ruth G. Fields. February, p. 20. p. 63. ECONOMIC TRENDS AND FORECASTS “A Boom Year,” by Neil J. Morse. November, p. 16. “A Cautiously Optimistic Outlook,” by Deborah McAnenyJ,u n Han and Mark Gallagher. February Special Issue: Commercial, p. 4. “Current Trends in Mortgage Risk—Seeing Through the Fog,” by Kyle G. Lundstedt and Mark Williams. October, p. 82. “Fallout from the Slowdown,” by Peter P. Kozel. July, p. 20. “Finding Market Opportunities in 2001,” by Kenneth P. Riggs and RyanW . Harms. July, p. 62. “Holes in the Hedges,” by Robert Stowe England. October, p. 40. “Hot New-Home Markets,” by Steve Bergsman. February, p. 58. “Mortgage Securitization: Remarkable Opportunities in Europe (Executive Suite),” by Angelo R. Mozilo. January, p. 13. “Peering Through the Uncertainty,” by Douglas G. Duncan. January, p. 16. “Profit Trends 1998-2000,” by Marina Walsh. October, p. 28. “Refi Roulette,” by Robert Segal. August, p. 57. EMPLOYEE MANAGEMENT AND TRAINING “Depth in Training (Training),’ by Andrew Hubbard. May, p. 102. “Effective Product Training (Training),” by Andrew Hubbard. August, p. 98. “The Hero ofT raining (Training),” by Andrew Hubbard. December, p. 82. “The Mortgage Industry—A Canadian Perspective,” by Gary “Patience (Training),” by Andrew Hubbard. November, p. 86. Bartholomew. October, p. | 10. “Good Ideas That Don’t Work (Training),” by Andrew Hubbard. January, “Mortgage Securitization: Remarkable Opportunities in Europe (Executive p. 93. Suite),” by Angelo R. Mozilo. January, p. 13. “The Secret to Hiring Good Originators,” by Patricia M. Sherlock. May, “Toronto’s Renewal,” by Albert Warson. March, p. 78. p. 82. “U.S. Retailers Are Sold on Canada,” by Albert Warson. july, p. 73. “Training Evaluation (Training),” by Andrew Hubbard. April, p. 115. “The Woolwich-Countrywide Venture,” by Robert O’Connor. January, “Training Solutions Become Obsolete (Training),” by Andrew Hubbard. p. 42. June,p . 107. “Utilizing Your Intranet (Training),” by Andrew Hubbard. October, p. 160. FREDDIE MAC “Where Do You Start? (Training),” by Andrew Hubbard. July, p. 99. “Big Competition,” by Steve Bergsman. May, p. 34. “Exploring New Territory,” by Neil J. Morse. May, p. 26. FAIR LENDING/FRAUD ISSUES “Keeping Promises,” by Paul Peterson. March, p. 70. “California Update: A Year of Change,” by James A. Reilley. September, “Shoot-Out at Gucci Gulch,” by Louise L. Schiavone. May, p. 18. p. 38. “The Cure for Predatory Lending,” by Neil |. Morse. September, p. 20. GOVERNMENT LEGISLATION AND REGULATION “A Due Diligence Nightmare,” by Marion Lee. September, p. 28. “California Update: A Year of Change,” by James A. Reilley. September, “A Just Pursuit,” by James A. Reilley. January, p. 48. p. 38. “A Reminder About Quality (Executive Essay),” by John |. Coonts. “The Cure for Predatory Lending,” by Neil J. Morse. September, p. 20. December, p. 73. “A Due Diligence Nightmare,” by Marion Lee. September, p. 28. “On the Right Track (Executive Suite),” by John M. Robbins Jr. May, p. 15. “New RESPA Detective Unit,” by Phillip L. Schulman. February, p. 66. “A Proactive Solution for Predatory Lending (Executive Suite),” by John M. “The New Washington Agenda,” by Neil J. Morse. March, p. 60. Robbins Jr. February, p. 15. “Shoot-Out at Gucci Gulch,” by Louise L. Schiavone. May, p. 18. MORTGAGE BANKING JANUARY 2002 90