More Advertising Worldwide Springer Berlin Heidelberg New York Barcelona Hong Kong London Milan Paris Tokyo Ingomar Kloss Editor More Advertising Worldwide With Contributions by I. Abdullah . A. Batraga . R. Boddy . D.R. Chang . U. Dimigen C. Etayo· G. Frigkas· M. Lee· M.O. Lwin· T. Meenaghan C. Mondada . 1. Rothlauf . S.L.M. So· P. O'Sullivan . T.D. Szab6 B. Thompson . B. Tsakarestou . M. Vanetti With 94 Figures and 151 Tables , Springer Professor Dr. Ingomar Kloss University of Applied Sciences Zur Schwedenschanze 15 18435 Stralsund Germany E-mail: [email protected] ISBN 978'3'642'53470'6 LibraI"y of Congress Cataloging-in-Publication Data applied for Die Deutsche Bibliothek - CIP-Einheitsaufnahme More Advertising Worldwide / Ingomar Kloss (Ed.). With Contributions by I. Abdullah .... - Berlin; Heidelberg; New York; Barcelona; Hong Kong; London; Milan; Paris; Tokyo: Springer. 2002 ISBN 978-3-642-53470-6 ISBN 978-3-540-24788-3 (eBook) DOI 10.1007/978-3-540-24788-3 This work is subject to copyright. All rights are reserved. whether the whole or part of the material is concerned. specifically the rights of translation. reprinting. reuse of illustrations. recitation. broadcasting. reproduction on microfilm or in any other way. and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9.1965. in its current version. and permission for use must always be obtained from Springer-Verlag. Violations are liable for prosecution under the German Copyright Law. Springer-Verlag Berlin Heidelberg NewYork a member of BertelsmannSpringer Science + Business Media GmbH http://www.springer.de © Springer-Verlag Berlin Heidelberg 2002 Softcover reprint ofthe hardcover 1st edition 2002 The use of general descriptive names. registered names. trademarks. etc. in this publication does not imply. even in the absence of a specific statement. that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Cover design: Erich Kirchner. Heidelberg SPIN 10860038 42/2202·5 4 3 2 1 0 - Printed on acid-free paper Preface The first volume of this reader was on the subject of advertising conditions in Australia, Belgium, Finland, France, Germany, India, Japan, Russia, South Africa, Taiwan and the USA. Not forgetting Marieke de Mooij's chapter on the impact of culture on advertising. With this second volume the title "Advertising Worldwide" becomes a little bit more true. Again other important countries are investigated with respect to their specific advertising structures. The authors of the different countries had the same briefing as in the first volume: • What are the social, cultural or religious features of advertising and advertising practices? • Are there any taboos? • Which legal restrictions apply? • What kind of advertising infrastructure is there? Are there any institu tions, federations or boards of advertising? • Which media are readily available? • How are media data collected? What are the methods of gaining adver tising data? • How can specific target groups be addressed? • Are there any particular preferences concerning the use of media? Assessing the choice of countries in the two volumes of "Advertising Wordwide" one has to conc1ude as a first resume that it is not primarily the more theoretical question of standardization or differentiation which dominates the advertising strategy (at least for consumer goods) but the very practical necessity of adapting to the respective specific advertising conditions of each country. A standardized global, even multinational ad vertising campaign has to be considered the exception, rather than the rule. Thus international advertising is more a question of effectiveness and not of efficiency. The more an advertising campaign matches local needs, local infrastructures, local regulations and local habits the more likely is its ac ceptance. The paradigm of Marketing is differentiation. Competitive advantages for exchangeable products can only be obtained by giving the consumer an argument why to buy this product and not the competitor's one. If the competitor's product is more or less identical - the normal case in satu- VI Preface rated markets - the argument has to be based on a factual or non-factual difference. If this is true on a national basis can it be false on an interna tional basis? Then wh at about the undeniable success of campaigns like Coca-Cola, Marlboro, Nike? How can one explain that people aB over the world smoke the same cigarettes, eat the same burgers, drink the same soft-drinks and walk in the same sneakers? Looking at the different eating-habits in Asia and Europe this sounds rather unlikely. Although considered as the exception from the rule an explanation is necessary. I offer a personal opinion. The success of global campaigns is based • either on a uniqueness of the advertised product (Coca-Cola) • or on a uniqueness of the communicational concept (the Marlboro Cowboy) • or - and this is a necessary condition for the two points mentioned first - a supra-socio-cultural identification platform. Just to provoke: Would Coca-Cola, Marlboro and McDonald's be as successful if they came from France, Italy or Japan? Or is their success based on the fact that these products represent the "American Way of Life" which seems to be attractive for people in aB continents? Again in this introduction some highlights of the respective chapters: • Until recently, in Bulgaria legislation limited the amount of advertis ing in certain TV-programs. There was not supposed to be advertising on national TV during prime-time hours - from 7 p.m. to 10 p.m. Now there are certain limitations, such as no commercials during children's programs and a maximum of 15 minutes of advertising per hour, of which not more than five minutes may be in a block. • In the 90s, the advertising market in China was mainly driven by mul tinational advertisers and the emerging local advertisers. In recent years, the confidence and assertiveness shown by local enterprises are especiaBy encouraging. As the local marketers have more experience in marketing, they have come out of the shadows of foreign brands. All top 10 advertising products are local brands. Together they account for 7 per cent of total advertising in China. As for foreign products, an international brand leader Coca-Cola ranked 20th among the most ad vertised products in 2000. • During the economic recession 1995 in Greece the opacity of media buying negotiations gave rise to a big issue: the transparency of the tariffs. The debates under the self-regulation umbreBa failed to result Preface VII in mutual understanding and agreement between the interested parties. As a consequence the Hellenic Ministry of Press and Mass Media en forced a law to regulate and control the advertising practices. Five years on one can trace the repercussions of the new law on advertising industry. In 1996 and 1997 the adspend as percentage of GDP falls to 1.43% and 1.00% respectively compared to 1.86% in 1995. Advertis ing agencies see a 15% cut to their gross income. • The fact that a mixture of English and Chinese is still the dominant form of language used reflects Hang Kang consumers' language hab its. Therefore, a mixture of languages is the unique character of Hong Kong advertising and it enhances the association of the Hong Kong 10- cal audiences with the content of the ads. • Hungary has a quite weIl developed advertising industry with sophisti cated media research information systems and expenditure monitoring systems. But there is no official information for the total advertising industry. • The issue of 'overspiIl' media, principally from its nearest neighbor, the Uni ted Kingdom has also had a profound effect on the Irish media market. It is increasingly common for advertisers and agencies to plan advertising campaigns on an All-Ireland basis which includes both the Republic of Ireland and Northern Ireland. • Almost a uniquely Karean characteristic is the presence of The Korean Advertising Broadcasting Company (KOBACO) that was founded in 1981 by the Korean government. Its perhaps most controversial role is that it acts as an exclusive agent for the sale and placement of broad cast advertising space. For this role it receives a commission that var ies depending on the type of agency (in-house versus independent agency) that buys media placement from KOBACO. • In the Republic of Latvia approximately 70% of the whole advertising investments consist of resources of foreign companies for advertising goods and services. It is very hard for the local producers to compete with the foreign companies. The foreign companies are more techno logically advanced and the prime cost of goods and services is lower than for producers of goods and services in Latvia. Wherewith foreign enterprises can afford to waste considerably more money for ad vancement of their goods and services in the market, while the local companies cannot. • In Malaysia, scenes of an amorous, intimate or suggestive nature are forbidden on television. Also not permitted are commercials for pork and pork products, liquor and a1coholic beverages since they are for bidden in Islam. In addition, provocative scenes that show naked or scantily clad models are also not allowed to be shown. Recent changes VIII Preface in the code of advertising indude forbidding certain advertisements such as those that highlight western values and project and promote in spirationallifestyles as weIl as advertisements on feminine napkins. • One of the particularities of advertising in Spain is the fact that non dassical media is as important as dassical media. • The existence of three main races in Singapore, Chinese, Malay and Indian makes it achallenge for advertising to have national appeal. • A major consideration for everyone who is going to advertise in Swit zerland is that there are not only four written languages (German, French, Italian and Rhaeto-Romanic), but in addition many dialects of the Swiss German, wh ich may be considered a fifth language. This means that although the other elements of the marketing mix may re main the same, at least the advertising mix has to be changed if a large share of people in Switzerland is not to be ignored. • In the UK the amount of advertising air time permitted on the Inde pendent Television Authority ITV, Channel 4, and Channel 5 is strictly regulated at seven minutes per dock hour during the day and seven point five minutes per hour peak time. Air time is sold in a pre emptive auction system which tends to maximize the yield for the sta tion. The permissible EU average of nine minutes is allowed to satel lite and cable services and th'ere is an active debate as to whether ter rest rial stations should be allowed this level of advertising. It might in fact lead to a weakening of price achieved and an increase in dutter. Again my thanks to the authors for their cooperation. Ingomar Kloss Contents v Preface ............................................................................................ Multicultural Management Insights ............................................ 1 Jürgen Rothlauf Advertising in Bulgaria ............................................................... 19 Brad Thompson Advertising in China .................................................................... 32 Stella Lai Man So Advertising in Greece .................................................................. 64 Betty Tsakarestou Internet Advertising in Greece ............................................... 80 George Frigkas Advertising in Hong Kong ........................................................... 85 Stella Lai Man So Advertising in Hungary ............................................................. 102 Tamas D. Szab6 Advertising in Ireland ................................................................ 116 Tony Meenaghan Advertising in Latvia ................................................................. 135 Anda Batraga Advertising in Malaysia ............................................................. 159 Iskandar Abdullah x Contents Advertising in Singapore ........................................................... 182 May O. Lwin, Martin Lee Advertising in South Korea ....................................................... 216 Dae Ryun Chang Advertising in Spain .................................................................. 238 Cristina Etayo Advertising in Switzerland ........................................................ 270 Maurizio Vanetti, Ulrich Dimigen, Carlo Mondada Advertising in the United Kingdom ......................................... 299 Paul 0' Sullivan Case Study: Barclaycard International ................................... 326 RonBoddy The Authors ................................................................................ 339 Multicultural Management Insights Prof Dr. Jürgen Rothlauf University of Applied Sciences, Stralsund Success and survival are the key goals in the fierce competition of today's global marketplace. Companies are in constant competition for customers, who in turn are increasingly demanding and discriminating. Losing cus tomers means more than simply losing revenues; it means losing market share to competitors in a global fight to be a major player. The toughest quest ion a manager in the complex global playing field is facing is how to secure a competitive advantage. First of aB, management today is increasingly multicultural. This has come to pass in the last quarter to the 20lh century, as national populations have become more informed, heterogeneous, and less isolated. With con tinued movement toward aglobaI marketplace, growing transborder ex changes are leading to trade agreements and economic unions. Thanks to stunning technological advances in communications and transportations, the world's cultures are increasingly starting to interact with one another. Because of the significant social and political changes that are currently under way, there is areal opportunity for world traders and entrepreneurs, free of ideologies, to engage in peaceful commerce for the benefit of hu mankind. The globalization of the mass media has shown many people the possibilities available within modern society, and has made them desire improvements in their quality of life. Such market needs can only be met on aglobai scale when a new dass of managers and professionals come prepared with multicultural skills. Such cultural competencies are critical as we transition into 21 century. sI 1 Diversity in the Multicultural Workforce For business people the chaBenge remains one of simultaneously man ag ing diversity and change. The wordwide competition will continue to fos-
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