Missouri Department of Revenue FY 2023 Budget Request Without Governor's Recommendations

2021·4.8 MB·English

by  Missouri Department of Revenue

MISSOURI

DEPARTMENT OF REVENUE

MISSOURI

FY2023 BUDGET REQUEST

without Governor’s Recommendations

DEPARTMENT OF REVENUE
FISCAL YEAR 2023 BUDGET
TABLE OF CONTENTS
Page Page
DEPARTMENT INFORMATION
Overview 1 ADMINISTRATION DIVISION/POSTAGE
Department of Revenue Placemat 2 Core Budget Request-Administration Division 184
State Auditor's and Oversight Reports 4 Program Description-Administration/Postage 191
Program Subject to Missouri Sunset Act 5 Core Budget Request - Postage 198
DEPARTMENT DECISION ITEMS NDI-Postage Rate Increase 202
Core - Flexibility Request 6 REFUNDS AND DISTRIBUTIONS
NDI- Pay Plan FY22 Cost to Continue 7 Core - Port Aim Zones 209
HIGHWAY COLLECTIONS Core - Prosecuting Attorneys and Collection Agencies 214
Core Budget Request 19 Core - County Lien Filing Fees 219
NDI-Temporary License Office Operations 27 Core - Motor Fuel Distribution 224
NDI-CDL Medical Certification 33 Core - Emblem Use Fee Distribution 229
Core - MVDL Integrated System 39 Core - General Revenue Refunds 234
NDI-MVDL Modernization Solution 44 Core - Federal and Other Funds Refunds 239
TAXATION DIVISION Core - Highway Fund Refunds 244
Core Budget Request 52 Core - Aviation Trust Fund Refunds 249
Program Description-Business Tax Bureau 58 Core - Motor Fuel Tax Refunds 254
Program Description- Collections and Tax Assistance 70 NDI-Motor Fuel Tax Refunds Increase 258
Program Description-Field Compliance Bureau 76 Core - Workers' Compensation Refunds 265
Program Description-Income Tax Bureau 85 Core - Cigarette Tax Refunds 270
Program Description-Processing Tax Bureau 99 Core - County Stock Insurance Tax Distribution 275
NDI-Implement Legislation 106 Core - Debt Offset Tax Credits 280
Core - Integrated Tax System 113 Core - Debt Offset Transfer 285
Program Description-Integrated Tax System 118 Core - Circuit Court Escrow Transfer 290
Core E911 Service Board Trust Fund 127 Core - Debt Offset Distribution 295
MOTOR VEHICLE AND DRIVER LICENSING DIVISION Core - School District Trust Fund Transfer to GR 300
Core Budget Request 132 Core - Park Sales Tax Trust Fund Transfer to GR 305
Program Description-Driver License Bureau 137 NDI-Parks Sales Tax Trust Fund Increase 309
Program Description-License Office Bureau 144 Core - Soil & Water Sales Tax Trust Fund Transfer to GR 315
Program Description-Motor Vehicle Bureau 149 NDI-Soil & Water Sales Tax Trust Fund Increase 319
GENERAL COUNSEL'S OFFICE Core - Income Tax Check-Off Transfers from GR 325
Core Budget Request 157 Core - Income Tax Check-Off Erroneous Transfers to GR 330
Program Description-Compliance and Investigation Bureau 162 Core - Income Tax Check-Off Distributions 335
Program Description - Criminal Tax Investigation Bureau 167 Core - DOR Information Fund Transfer to Highway 340
Program Description-General Counsel's Office 171 Core - Motor Fuel Tax Fund Transfer to State Road Fund 345
NDI-Internal Audit and Compliance Program Expansion 177 Core - DOR Specialty Plate Transfer to Highway 350
Core - Legal Expense Fund Transfer 355
DEPARTMENT OF REVENUE
FISCAL YEAR 2023 BUDGET
TABLE OF CONTENTS
Page Page
STATE TAX COMMISSION STATE LOTTERY COMMISSION
Overview 359 Overview 404
Core-Flexibility Request 360 Core - Flexibility Request 405
NDI- Pay Plan FY22 Cost to Continue 361 NDI- Pay Plan FY22 Cost to Continue 406
Core Budget Request 365 Core - Operating Lottery Commission 412
Program Description-Legal 370 Program Description 419
Program Description-Original Assessment 373 Core - Prizes 428
Program Description-Local Assistance/Assessment Mtn 376 Core - Transfer for Operations 433
NDI-Legal Section Increase 382 Core - Lottery Commission Transfer to Lottery Proceeds 438
Core - Assessment Maintenance 390
NDI - Assessment Maintenance $3.15/parcel 2021 394
NDI-Certification Compensation Statutory Provision 400
DEPARTMENT INFORMATION

MISSOURI
Missouri Department of Revenue
The Department of Revenue was established in 1945 by the Missouri Constitution to serve as the central collection agency for all state
revenue. The primary duties of the Department are to collect taxes, title and register motor vehicles, and license drivers. The Department
of Revenue consists of the following divisions:
The Taxation Division administers Missouri’s tax laws. It processes and administers forms and reports for the collection of revenue due the
state and local taxing jurisdictions. This division has five bureaus: Business Tax, Income Tax, Collections and Taxpayer Assistance, Processing,
and Field Compliance.
The Motor Vehicle and Driver Licensing Division administers Missouri’s laws that relate to titling and registration of motor vehicles, trailers,
all-terrain vehicles, manufactured homes, and marine craft; licenses drivers and dealers; and oversees 173 contracted license offices. This
division consists of three bureaus: Motor Vehicle, Driver License, and License Offices.
The General Counsel’s Office ensures the Department’s compliance with law and internal policies, advises the director and divisions on legal
matters relative to the Department, and represents the Department in courts and administrative tribunals. The office also includes three
investigative bureaus: Criminal Tax Investigation, Compliance and Investigation, and Internal Audit and Compliance.
The Administration Division provides administrative support to all other areas of the Department. This division includes three bureaus:
Human Resources and Total Rewards, Financial Services, and General Services.
The Director’s Office is also part of the Administration Division. The Director’s Office includes the director, chief operating officer, key
administrative staff, the Communications Office and the Legislative Office.
The Department is committed to delivering focused and efficient results to Missouri citizens and businesses. The Department’s “placemat”
highlights the themes and initiatives the Department is pursuing to achieve its vision of providing every customer the best experience every
time.
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Missouri MISSOURI DEPARTMENT OF
R::V::NUS
Department of Revenue
Version: 07/2021 –Fiscal Year 2022
ASPIRATION To provide every customer the best experience every time.
Embed Focus on Service Team Member Partnerships IT Roadmap
THEMES
Transformational Culture Recognition and Establish partnerships with Develop an IT strategy
public and private entities that facilitates continued
Purpose With every action, Engagement
to provide expanded modernization and
Encourage team members demonstrate our passion Foster a positive, engaging
services and resources to improves the overall
to take personal ownership for serving Missouri’s work environment for all
Missouri’s citizens, customer experience.
of our vision and citizens, businesses and team members while
businesses and
understand how they communities. ensuring those who deliver
communities.
support its delivery. at the highest levels and
uphold our values are
recognized for their efforts
Integrity Service Respect Community
Shifting Culture: Capture and Accuracy Rate: DOR Library/DOR Pedia: Relationships with OA Modernization and
INITIATIVES Equip frontline team Improve capture and accuracy Develop an intranet page where Division of Purchasing: Integration:
members with the tools to rate to 85% on all taxation DOR knowledge information will Foster greater partnership Begin the development of
drive staffing decisions. forms scanned with IBML be posted for quick reference. with OA Division of the modernization and
scanners. Purchasing in procurement integration of the MVDL
Optimize Call Center Diversity: process. program and systems.
Functions: Reduce Unneeded Continue to create a thriving,
Create a business proposal Correspondence: diverse culture to attract and Mail-In Processing Office One-Stop-Shop Missouri
demonstrating that call Develop a plan to reduce retain talent. (MIPLO): Business Portal:
centers can meet customer unneeded correspondence to Identify a vendor and Research information for a
expectations in a flexible and reduce phone calls and solidify Broaden Onboarding Process: implement MIPLO to one-stop-shop online portal
alternative work quality. Analyze and enhance the eliminate backlogs and that allows customers to set
arrangement environment. current onboarding process for enhance customer service. up a new business in
Improve Online Services: MVDL. Missouri.
Increase Tableau Research and implement new Partnership with General
Knowledge and Usage: ways to provide the customer Process Improvement: Assembly:
Provide the necessary with the best online electronic Identify and execute process Ensure DOR creates and
training, tools, and support experience possible, and improvements to gain fosters strategic partnerships
to develop team members’ promote those services. efficiencies. with the General Assembly &
knowledge and usage of other government agencies.
Tableau so that they can ask Online Driver License Retention of Team Members:
better questions to achieve Program: Improve retention of lawyers and Report Management
better results. Design, develop, and auditors. System (RMS) Transition:
implement an online driver Implement the RMS from
license renewal portal, and DOR Leadership Academy: Lotus Notes to the Computer
implement a digital driver Develop a plan for a new DOR Aided Report Entry (CARE)
license program. Leadership Academy. system for the Compliance
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and Investigation Bureau.
Missouri MISSOURI DEPARTMENT OF
R::V::NUS
Department of Revenue
By June 30, 2022, By June 30, 2022, By June 30, 2022, By June 30, 2022, By June 30, 2022, track
MEASURES confirm that all frontline improve capture and implement the DOR Pedia collaborate with OA and optimize the $2
team members are accuracy rate to 85% on to promote consistent Division of Purchasing million dollars spent
equipped to make taxation forms scanned information to team to ensure all license for the modernization
staffing decisions. to eliminate unnecessary members and customers. office contracts are and integration
work. rebid and awarded by project.
By June 30, 2022, By June 30, 2022, work the original contract
monitor and track the By June 30, 2022, reduce towards building a diverse expiration date. By June 30, 2022,
number and type of calls incoming teamto make DOR the implement a plan to
answered per agent to correspondence by 20%, most sought after place to By June 30, 2022, work rollout full citizen
show the effectiveness focusing on reducing work. with the awarded portal including
of the call center team. unnecessary vendor to open, train identity management.
correspondence, all of By June 30, 2022, and optimize MIPLO to
By June 30, 2022, which will reduce phone implement a new enhance customer
measure performance of calls. onboarding and training service and realize
internal team members process for team members efficiencies.
in order to gain By June 30, 2022 to enhance role clarity.
efficiencies, recognize improve and promote By June 30, 2022, have
success and remediate online services so By June 30, 2022, identify three Legislators share
deficiencies with the use customers have the best four process improvements something positive
of Tableau and data. experience every time. and ensure each project about DOR monthly.
has a measure in order to
By June 30, 2022, gauge if the project was By June 30, 2022,
measure Mobile ID (mID) successful. implement and gather
enrollments and remote feedback on system
applications, resulting in By June 30, 2022, devise a accuracy and issues
reduction of in-person plan to improve retention from the RMS and
and mail-in applications. for top licensed implement system for
professionals to enhance agent use.
the DOR team.
By June 30, 2022, create a
plan and present a
proposal to implement the
DOR Leadership Academy
to enhance team member
professional development.
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Program or Division Name Type of Report Date Issued Website
Department of Revenue
Department of Revenue Sales and Use Tax State Auditor September, 2021 http//auditor.mo.gov
Department of Revenue Sales and Use Tax State Auditor August, 2020 http//auditor.mo.gov
Department of Revenue Sales and Use Tax State Auditor August, 2019 http//auditor.mo.gov
Timeliness of Income Tax Refund Issuance State Auditor April, 2019 http//auditor.mo.gov
State Lottery Commission - Two Years Ending 6/30/2020 State Auditor December, 2020 http//auditor.mo.gov
State Lottery Commission - Two Years Ending 6/30/2018 State Auditor August, 2019 http//auditor.mo.gov
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