Missouri Department of Commerce and Insurance, Annual Report 2020

2021·2.3 MB·English

by  Missouri Department of Commerce and Insurance

2020 DCI ANNUAL REPORT
MOVING FORWARD
TABLE OF CONTENTS DIRECTOR’S YEAR IN REVIEW
3 DIRECTOR’S YEAR IN REVIEW
Welcome to the 2020 Annual Report for the Missouri
4 DCI DEPARTMENT OVERVIEW Department of Commerce and Insurance (DCI).
This document is a look back at the challenging and
5 2020 LEADERSHIP TEAM unprecedented year 2020. It is dedicated to the DCI team
members who faithfully did their duty in the midst of a global
6 2020 TIMELINE pandemic, keeping the industries we regulate running so that
they could continue to serve the people of our state.
8 ADMINISTRATION
When we began 2020, our goals, priorities and strategies for
Chlora Lindley-Myers
10 INSURANCE: DIVISION OF CONSUMER AFFAIRS Department Director DCI looked a bit different than they did by year end. COVID-19
affected every team member, every role and how we did our
12 INSURANCE: DIVISION OF COMPANY REGULATION work, including where that work was done.
In March, the department took the necessary steps to prepare for what would
14 INSURANCE: DIVISION OF MARKET REGULATION
become a statewide stay at home order, issued by Governor Parson. The
department’s leaders, along with human resources, information technology and
16 DIVISION OF FINANCE
administration staff worked together to put remote work plans in motion quickly. By
mid-March, nearly 75 percent of DCI’s workforce began working from home with very
18 DIVISION OF CREDIT UNIONS
minimal disruptions to our work requirements.
20 PROFESSIONAL REGISTRATION
The move to remote work coupled with the need for the Missouri public to remain at
home and socially distanced changed not only the location for where we conducted
23 PUBLIC SERVICE COMMISSION
business, but also the way that work was done. Processes that once included paper
or in-person interactions began to happen online. And, many DCI team members
24 OFFICE OF THE PUBLIC COUNSEL
learned to do new or additional tasks to help support the overall mission of the
agency.
26 2020 ACCOMPLISHMENTS
I want to thank each and every member of the department for their work during 2020.
28 DIVISION ANNUAL REPORTS
They proved to be diligent, creative, responsive and supportive throughout this very
challenging year and continued to meet the needs of the Missourians they serve.
While an annual report is, in general, a look back at the previous year, this annual
report also is a stepping off point as we embark on a new year filled with hope. Hope
for the vaccine to do its job and protect us from COVID-19. Hope for a return to our
normal lives. Hope for families and loved ones to be able to reunite after many months
of separation. It is in the spirit of hope and promise that we named this Annual Report
Moving Forward.
2 3
DCI DEPARTMENT OVERVIEW 2020 LEADERSHIP TEAM
The Department of Commerce and Insurance (DCI) Division of Credit Unions: Examines and oversees
protects Missouri consumers through our oversight of the Missouri’s 97 state-chartered credit unions. Responds to
insurance industry, banks, credit unions, public utilities and consumer complaints concerning credit union services or
various professional licensees operating in the state. operations.
DCI is led by a director who is appointed by the Governor Division of Finance: Examines and oversees Missouri’s
and who oversees the department and the following nine 226 state-chartered banks, 5 non-deposit trust companies
divisions: and 4 savings and loan associations to ensure their safety
and soundness so consumers’ deposits are safe and the
Administration Division: Provides general operational
public is confident in Missouri’s financial system. Licenses
support within DCI including preparation of DCI’s annual
and regulates consumer credit companies, credit services Chlora Lindley- Christie Kincannon Rich Lamb Carrie Couch Angela Nelson
budget, fiscal management of state insurance funds
organizations, money order companies, mortgage broker Myers Deputy Director & Legislative Director Insurance Consumer Insurance Market
and federal grants, oversight of human resources and companies and mortgage loan originators. Department Director General Counsel Affairs Director Regulation Director
information technology coordination. Licenses insurance
producers (agents and agencies) operating within Missouri Office of the Public Counsel: Represents the public and Through Feb. 2020
Position vacant
as well as licenses and registers various other insurance- the interests of utility customers in proceedings before Feb. - Dec. 2020
related entities. Oversees the CLAIM program, which the Public Service Commission (PSC) and in investor-
provides free counseling for Missouri Medicare recipients owned electric, natural gas, telephone, water, sewer and
and their caregivers. steam heat utilities, including safety issues, adequate and
quality service, complaints and disputes, connections and
Insurance Consumer Affairs Division: Acts as a
disconnections, and billing and collection practices.
liaison between the consumer and the insurance industry
by receiving complaints against insurance companies, Division of Professional Registration: Supports 41
insurance producers (agents) and other licensees. professional licensing boards and commissions in licensing
Investigates complaints to ensure consumers are being and regulating the activities of Missouri professionals. The
treated fairly under the law. Conducts education and boards and commissions process applications, administer
outreach to Missouri consumers about insurance topics. examinations and, when warranted, conduct investigations John Rehagen Grady Martin Lori Croy Robert Barret Ken Bonnot
Insurance Company Administration Communications Finance Commissioner Credit Unions
into possible professional misconduct and may take
Insurance Market Regulation Division: Reviews Regulation Director Director Director Director
disciplinary action against the practitioner.
insurance policy forms and materials to ensure compliance
with Missouri laws and regulations. Conducts market Public Service Commission: The Missouri Public
analysis and market conduct examinations of insurance Service Commission regulates investor-owned electric,
companies to protect policy holders and ensure laws are natural gas, steam, water and sewer utilities in Missouri. 
followed. Monitors Missouri’s insurance market through the The Commission also has limited jurisdiction over
collection and compilation of industry financial and claim telecommunications providers in the state.  In addition, the
data. Commission regulates the operational safety of the state’s
rural electric cooperatives and municipally owned natural
Insurance Company Regulation Division: Monitors and
gas utilities. The Commission also regulates manufacturers
analyzes the financial solvency of insurance companies
and dealers of manufactured homes and modular units, and
licensed in Missouri to ensure consumer claims can be
enforces initial home or unit installation. The Commission
paid. Licenses and regulates captive insurance companies, Sarah Ledgerwood Marc Poston Ryan A. Silvey
was established in 1913. There are five commissioners on
authorized reinsurance companies and other insurance- Professional OPC Public Counsel PSC Chairman
the PSC. They are appointed by the governor with advice Registration Interim
related entities. Reviews all premium tax, surplus lines tax and consent of the Missouri Senate. Director
and captive premium tax filings.
4 5
2020 TIMELINE 2020 TIMELINE
January 31 May 4
Missouri Health Insurance Innovation Task Missouri begins the first phase of its reopening
Force delivers final report to Governor Parson plan June 10
March 7
U.S. COVID-19 cases hit 2 million
First reported presumptive positive case of June 11
March 11
COVID-19 identified in Missouri
Governor Parson announces second phase of
The World Health Organization declares June 30
Missouri’s reopening plan
COVID-19 to be a global pandemic; here at
home the Missouri Senate adjourns early March 13 More than 1,015 Missourians died of COVID-19 at
July 7 this point
President Trump declares a national emergency
March 18 due to COVID-19; Governor Parson declares a U.S. officially notified the UN of its withdrawal
state of emergency from the World Health Organization July 17
The first Missouri COVID-19 death is reported
in Boone County; Governor Parson suspends U.S. sets world record highest single-day rise in
March 19
municipal elections slated for April; Missouri’s August 24 cases at 77,638
casinos close statewide Governor Parson signs an executive order
First case of reinfection was reported in Hong
allowing executive agencies to waive or suspend
Kong
March 20 some regulations while dealing with COVID-19; all August 31
Missouri public schools closed
The Office of Administration announced the U.S. surpassed 6 million COVID-19 cases
first confirmed COVID-19 case in the Truman September 22
Building March 21
U.S. death toll hits 200,000
Governor Parson directs the Department of
Health and Senior Services to require social September 29
March 24 distancing and avoid gatherings of 10 or more
The Missouri Capitol and state offices officially November 3 Global death toll hits 1 million
closed; Governor Parson requested a federal
disaster declaration March 27 Over 159 million votes were cast despite the
pandemic—the highest turnout since 1900
December 14
President Trump partially approves Missouri’s
federal disaster declaration; Governor Parson The first public administered COVID-19 vaccines
April 3 mobilizes the Missouri National Guard to assist December 31 were administered in New York
with COVID-19 response efforts
Governor Parson announces a statewide stay at At year-end, global cases were reported to
home order be over 83 million with 1.8 million deaths; on a
April 9
positive note, over 10 million vaccinations had
been administered worldwide
Missouri schools to remain closed for the
remainder of the year
April 16
Missouri surpasses 5,000 positive COVID-19
cases
6 7
ADMINISTRATION
Division Structure LICENSEES
216,821
201,387
Accounting and Fiscal Human and General Services
Management Section Section
2019 2020
The section is responsible for the fiscal This section administers employee pay
management of state insurance funds and benefits, develops and implements
and federal grants, including accounts employee policies and procedures, and
LICENSEES BY TYPE (SNAPSHOT OF REGULATORY RESPONSIBILITIES)
Director payable, accounts receivable, as well recruits and trains employees.
Insurance Insurance Bail bond Navigators Public
Grady Martin as overseeing insurance contracts, agents agencies agents adjusters
This section is also responsible Individuals
procurement, inventory and leases. Entities
for mailroom, facility and fleet 194,809
179,515 14,996 15,035 186
301 WRo. oHmig h5 3S0treet, BSeucdtgieotn and Regulatory Services maracnhaivginegm.ent and record retention/ 697 636 25 12588 125 119
2019 2020 2019 2020 2019 2020 2019 2020 2019 2020
Jefferson City, MO Licensing and Grant
The section is responsible for the
65101 Surplus lines Service contract Rating Advisory Purchasing
development and coordination of the Management Section producers providers organizations organizations groups
department’s annual operating budget,
2,092
This section issues and renews
legislative fiscal notes, and responses licenses of all insurance producers 2,050 67 72 24 26 296 283
to initiative petitions. DCI’s fiscal year
(agents) doing business in the state 10 10
2020 operating budget was $64.84
573-751-7223 as well public adjusters, bail bond 2019 2020 2019 2020 2019 2020 2019 2020 2019 2020
million with 776 full-time employees.
agents, surety recovery agents,
The department is primarily funded
Life care Portable Limited Lines Organizational Utilization
through fees from the licensees and surplus lines brokers, motor vehicle providers electronics Self-Service credit business review agents
extended service contract providers providers Storage Insurance entity producer
industries regulated by the department. Producers
and producers, portable electronics
This section is also responsible for insurance providers and navigators.
dci.mo.gov 9 9 23 23 85 81 145 103 112 111
the licensure and registration of
various insurance entities doing This section also oversees the 2019 2020 2019 2020 2019 2020 2019 2020 2019 2020
Insurance Producer department’s CLAIM Program.
business in Missouri. This includes
Questions? CLAIM provides free counseling Vehicle protection Motor vehicle extended service contract
motor vehicle extended service
573-751-3518 for Missouri consumers with product Individuals Entities Providers
contract producers and providers, warrantors
[email protected]
Medicare and their caregivers.
service contract providers, vehicle
insurance.mo.gov 2,904
protection product warrantors, life care CLAIM is funded by DCI and the 58 2,735 156 171
CLAIM providers, purchasing groups, advisory Administration for Community Living. 54 77 85
1-800-390-3330 organizations, rating organizations, Consumers can contact CLAIM by 2019 2020 2019 2020 2019 2020 2019 2020
missourclaim.org
utilization review agents and pharmacy phone at 1-800-390-3330 or online
benefits managers. at missouriclaim.org.
8 9
INSURANCE
DIVISION OF CONSUMER AFFAIRS
COMPLAINTS, INQUIRIES, PHONE CALLS/YTD CONSUMER RECOVERIES
Division Structure
Formal Inquiries Phone Calls
Complaints in Writing
$13.2
Consumer Services Section Investigations Section million
16,119
13,599 $7.97
The Consumer Services Section The Investigations Section handles 3,215 2,952 million
mediates complaints filed by complaints against insurance agents and 2,028 2,424
consumers against insurance agencies, bail bond agents, motor vehicle
2019 2020 2019 2020 2019 2020 YTD 2019 YTD 2020
companies. Actions by the section extended service contract sellers, and
can result in insurers paying higher public adjusters.
Director claim amounts to policyholders,
Carrie Couch To discipline an agent, the department, AGENT DISCIPLINARY ACTIONS CONSUMER COMPLAINTS AND
reversing denials of coverage or
in most cases, must file a complaint with ENFORCEMENT ACTIONS
other steps consistent with state
Enforcement Penalties
the Administrative Hearing Commission
law or specific insurance policies. Actions Assessed
301 W. High Street, (a neutral, independent administrative COMPLAINTS ENFORCEMENT ACTIONS
Room 530 Missouri law also provides for tribunal), which determines whether 1. Agent 31% 1. Demonstrated lack of fitness
Investigations or trustworthiness
Jefferson City, MO an external review of a medical there is cause for discipline. When cause 145 $53,350
65101 claim when a consumer and their is found, the department may suspend 141 $29,900 2. Accident & 30% 3. Misstatement on Application
Health 2. Failure to Timely File
insurance company still disagree on or revoke licenses, put a licensee on YTD 2019 YTD 2020 YTD 2019 YTD 2020
3. Auto 18% 4. Criminal Record/History
coverage of a treatment or medical probation, order fines or order continuing
4. Homeowners 10%
service under their health plan. education.
Main External review is an additional
573-751-4126 level of review or appeal that a This section also investigates unlicensed CONSUMER SERVICES FILES CLOSED AGENT INVESTIGATIONS FILES CLOSED
Hotline activity and reviews agent license WITHIN 60 DAYS WITHIN 120 DAYS
consumer can utilize to resolve
800-726-7390
applications.
disputes between the consumer 2019 2020 2019 2020
and their insurance company over
Total Files 2,323 1,982 Total Files 755 878
treatment. In Missouri, the review is
Percent Closed within 60 days 73% 90% Percent Closed within 120 days 72% 88%
done by an external “Independent
insurance.mo.gov Insurance
Review Organization (IRO),” and is
EXTERNAL REVIEW FILES*
facilitated by the Consumer Affairs Consumer Hotline
Division. *Section 376.1387, RSMo grants the director the authority to
2019 2020
resolve any grievance related to an adverse determination as
800-726-7390
They educate consumers about Total # 155 116 to covered services appealed by an enrollee. The department
consumeraffairs@ suggests consumers utilize all appeals and grievance options
insurance.mo.gov insurance products through the # Overturned 39 29 available through their health insurance carrier prior to requesting
department’s website, provide Consumers with questions can call Percent of Overturned IROs 25% 25% an external review. If the consumer and the insurance company
on-site assistance following major the Insurance Consumer continue to disagree on coverage of a treatment or medical
service under their health plan, the director facilitates the external
storms, and participate in outreach Hotline or visit:
review. The term overturned refers to the adverse determination
events throughout the state. insurance.mo.gov/consumers being overturned and an order issued by the director ordering the
insurer to pay for the previously denied treatment.
Consumer Services also provides
additional resources to individuals
and employers to help them shop
health care insurance options.
10 11
INSURANCE
DIVISION OF COMPANY REGULATION
COMPARISON OF MARKET STRENGTH INDICATORS TO PRIOR YEAR TO DATE
Division Structure
LICENSED COMPANIES PRIORITY COMPANIES PREMIUM WRITTEN
Admissions Section Insurance Regulatory Section
This section issues licenses, called This section determines the premium taxes $42.4 $42.8
certificates of authority, to insurance due by insurance companies writing policies 2,041 2,061 billion billion
companies doing business in Missouri. in Missouri. The tax rate is two percent of 182 168
A license is issued if after a review of a premium written in Missouri. This section
company’s application it is determined also determines surplus lines taxes due to
2019 2020 2019 2020 4thQ 2019 4thQ 2020
Director that they meet the financial and the state for nonadmitted policies placed
John operational experience requirements for through brokers with surplus lines insurers
Rehagen the type of business they intend to write. or directly procured by insureds. The tax
rate is five percent of premium for Missouri CAPTIVE PREMIUM TAX SURPLUS LINES TAX PREMIUM TAX TOTAL
Captive Section
301 W. High Street, home state policies. COLLECTED COLLECTED COLLECTED
Room 530
This section licenses and regulates This section also enforces laws governing
Jefferson City, MO
captive insurers that operate in licensing and registration of nearly 1,000 $357.9 $350.6
65101 $319.7
Missouri. Captives are a formalized regulated entities. This includes the $39.3 million $309.3 million million
$36.3 million
form of self-insurance that provides registration and ongoing monitoring of million million
$2.0
risk management benefits for their surplus lines insurers and risk retention $1.9 million
million
owner, who is also the insured. Besides groups as well as non-insurance companies
Main the benefits provided to their owners, that provide insurance related products 2019 2020 2019 2020 2019 2020 2019 2020
captives pay captive premium tax to the or services. Examples are third party
573-751-4126
state. administrators, managing general agents,
discount medical plans and reinsurance
Financial Analysis Section MEASURE OF REGULATORY FILING ACTIVITY COMPARED TO PYTD
intermediaries.
This section provides ongoing Company changes Form A filings Form D filings Other filings
Financial Examination Section
(Insurer acquisitions) (Transactions with
insurance.mo.gov monitoring of the solvency and legal
parent, sister companies)
compliance of all insurance companies This section performs periodic
doing business in Missouri. examinations of insurance companies
that are headquartered or incorporated 472 522 13 13
203 171 212 252
in Missouri to determine if there are
current or prospective risks that could 2019 2020 2019 2020 2019 2020 2019 2020
threaten their ability to meet their
policyholder obligations.
12 13
INSURANCE
DIVISION OF MARKET REGULATION
Property and Casualty Section
Division Structure
This section reviews policies and rates for auto, homeowners, title, workers’ compensation, commercial
property, credit, malpractice insurance and more. If DCI identifies potential violations in filings, insurance
Market Conduct Section
companies are notified and allowed the opportunity to correct the potential violation.
Unlike the Division of Consumer MARKET CONDUCT/YTD
Affairs, which handles individual
complaints, the Market Conduct PROPERTY & CASUALTY/YTD WORKERS’ COMP/YTD
Section delves deeply into Recoveries Fines*
Total active companies
Director the operations of insurance Rate & Objections Legal issues
companies suspected of form resolved 2019 Weighted market rate change: -18.9% 352
Angela Nelson filings***
violating Missouri laws. $16 2020 Weighted market rate change: - 18.6% 360
Violations found during exams million
and investigations may result in $654,230
301 W. High Street, $8.6 $439,000
Room 530 restitution to policyholders, fines million 5,619 Percentage of Percentage of
5,345 market with market with
or both. Fines and penalties 2019 2020 2019 2020 3,628 rate decreases rate increases
Jefferson City, MO 3,617
assessed by Market Conduct 999
65101 593 2019 Rate decreases: 81% 17%
go to the Missouri State School
2019 2020 2019 2020 2019 2020
2020 Rate decreases: 61% 38%
Fund.
Life and Health Section
573-751-3365 HOMEOWNERS RATE INCREASES/2019 & 2020
LIFE & HEALTH/YTD
573-751-2430 This section pre-approves all life Average weighted
and health insurance policy forms Policyholders affected by increase on entire
sold to Missourians. This prior Rate & Objections Legal issues filings with rate increases market
form resolved 2019 500K
approval requirement extends filings** 3%
.2%
to group and individual health
2020 491K 2019 2020
insurance.mo.gov policies, annuities, prepaid dental
plans, HMOs and others. Medigap
rates must be approved by the 4,630 4,082
section. In 2018, authority was 3,454 2,989
1,309 1,956
granted to the Life and Health ANNUALLY GENERATED REPORTS
Section to begin reviewing health 2019 2020 2019 2020 2019 2020
insurance rates. Complaint index Market conduct annual statement
Market share Autism report and ABA limits
Statistics Section Supplement data reports for property & HMO report
casualty and life & health
The Statistics Section collects information, maintains databases and publishes reports
on the insurance markets in Missouri. With this information, the department aims to
facilitate the flow of insurance market information for consumers, insurance companies
and departmental staff and to monitor the availability and affordability of insurance
coverage in Missouri.
*Includes an addition $85,000 in 2019 that were inadvertently omitted from the 2018-2019 Biennial Report. ***Due to system constraints and reporting inaccuracies, the number policyholders affected by filings with rate increases in the 2018-2019 Biennial Report
**Includes an addition 140 in Rate & form filing in 2019 that were inadvertently omitted from the 2018-2019 Biennial Report. was previously overstated for 2019. Data validation processes in 2020, revealed accurate data.

14 15
FINANCE
STATE-CHARTERED BANKS
The Missouri Division of Finance regulates state-chartered banks, trust companies,
consumer credit facilities, non-bank mortgage companies and loan originators. Banks Assets Deposits
Primary objectives include ensuring the safety and soundness of those institutions
$157.4
and the monitoring of compliance with laws and regulations, thereby safeguarding $138.0 billion $131.7
the funds of depositors and maintaining public confidence in Missouri’s financial 232 billion $114.3 billion
226 billion
system.
2019 2020 2019 2020 2019 2020
Division Structure
Commissioner
BANK CHARTER CONVERSIONS
Robert Barrett
Banks and Trust Section and companies that issue money
SINCE 2011 BY CHARTER SINCE 2011 BY ASSETS
orders, traveler’s checks or transmit
This section regulates and examines
funds electronically.
301 W. High Street, state-chartered banks and trust $38.4
Room 530 billion
companies for solvency to protect Mortgage Licensing Section
Jefferson City, MO depositors. Examinations determine 20
65101 the financial condition, operating risks, This section regulates non-bank 0 0
mortgage companies and mortgage Federal to Missouri Federal to Missouri
and adherence to state and federal
Missouri State to Missouri State to
loan originators through licensing and
banking laws and regulations for each State Federal State Federal
on-site exams. Mortgage companies
institution.
include brokers, lenders, and servicers
CONSUMER CREDIT CONSUMER MORTGAGE
573-751-3242 Banks can choose either a federal or and a mortgage loan originator is an
LENDERS COMPLAINTS LICENSING
a state charter. Over 95 percent of individual employed by a mortgage
banks in Missouri are state chartered. company who offers and negotiates Payday lenders Loan originators
Customer deposits are insured by mortgage loans on behalf of their Companies
the Federal Deposit Insurance Corp. employing company. Bank and credit
2,422
finance.mo.gov (FDIC). The section also regulates union employees are exempt from 2,321 10,335
236 7,932
five state-chartered savings and loan licensing. The section investigates 186
associations. Federally chartered banks license applicants for criminal history, 574 437
522 429
and Savings Institutions are regulated general fitness, experience and financial
by the Office of the Comptroller of the responsibility (including credit history). 2020 2020 2019 2020 2019 2020
Currency. Examinations of licensed companies
[email protected]
are conducted to determine their
Consumer Credit Section
adherence with a multitude of state and
federal compliance laws.
This section enforces state and federal
laws governing consumer transactions,
including Truth-in-Lending and anti-
discrimination laws. It also handles
consumer complaints and inquiries.
Companies licensed and examined by
this section include payday lenders, title
lenders, consumer installment lenders,
small loan companies, debt adjusters
16 17
CREDIT UNIONS
The Division of Credit Unions is the regulatory agency responsible for the STATE-CHARTERED CREDIT UNIONS
examination, supervision, chartering, merger and liquidation of all state-chartered
Credit unions Assets Deposits
credit unions. The division also responds to consumer requests or complaints
in regard to credit union services or operations. The entire cost of the agency is
reimbursed to the state through fees and assessments paid by the credit unions. $15 $17.7 $15.2
97 95 billion billion $12.7 billion
billion
The division is an accredited agency through the National Association of State
Credit Union Supervisors. All deposits are insured up to $250,000 by the National
Credit Union Share Insurance Fund, operated by the National Credit Union
Administration, an agency of the federal government.
Director 2019 2020 2019 2020 2019 2020
Ken Bonnot
Division Structure
PROBLEM CONSUMER PERCENTAGE OF
EXAMINATIONS PROCESSED
301 W. High Street, CREDIT UNIONS COMPLAINTS
WITHIN 60 DAYS
Room 620 Protecting Missouri depositors
Jefferson City, MO 99% 100%
This division regulates and examines National Credit Union Share Insurance
65101
state-chartered credit unions for Fund, similar to the FDIC. 110
1 0 107
solvency to protect depositors. The
The division proactively performs off- 2019 2020 2019 2020 2019 2020
division also responds to consumer
site monitoring on an ongoing basis
inquiries and complaints about credit
to help identify increasing risk. Credit
unions.
573-751-3419
unions facing financial, operational or
Credit unions can choose to be state or compliance problems receive increased
federally chartered. Federally chartered attention, which may come in the form
credit unions are regulated by the of enforcement actions.
National Credit Union Administration.
cu.mo.gov Customer deposits are insured by the
DELINQUENT LOAN NET WORTH PERCENTAGE
PERCENTAGE AVERAGE
[email protected] State-chartered credit unions
10.75% 9.74%
0.66%
0.43%
2019 2020 2019 2020
18 19