Missing Pieces: 7 Ways to Improve Employee Well-Being and Organizational Effectiveness

189 Pages·2009·0.471 MB·English

by  Jean-Pierre Brun, Cary Cooper (auth.)

Missing Pieces
7 Ways to Improve Employee
Well-Being and Organizational
Jean-Pierre Brun and Cary Cooper
MISSING
PIECES
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MISSING
PIECES
7 Ways to Improve Employee
Well-Being and Organizational
Effectiveness
Jean-Pierre Brun
Professor of Management, Université Laval in Canada
Cary Cooper
Pro Vice Chancellor (External Relations) and Professor of
Organizational Psychology and Health,
Lancaster University
© Jean-Pierre Brun & Cary Cooper 2009
Softcover reprint of the hardcover 1st edition 2009 978-0-230-57658-2
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permitting limited copying issued by the Copyright Licensing Agency,
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Any person who does any unauthorized act in relation to this publication
may be liable to criminal prosecution and civil claims for damages.
The authors have asserted their rights to be identifi ed as the authors of this
work in accordance with the Copyright, Designs and Patents Act 1988.
First published 2009 by
PALGRAVE MACMILLAN
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registered in England, company number 785998, of Houndmills, Basingstoke,
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the United Kingdom, Europe and other countries
ISBN 978-1-349-36651-4 ISBN 978-0-230-24032-2 (eBook)
DOI 10.1007/978-0-230-24032-2
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10 9 8 7 6 5 4 3 2 1
18 17 16 15 14 13 12 11 10 09
For Evelyn and Étienne
For Rachel, Scott, Beth, Laura and Sarah
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CONTENTS
Acknowledgments x
Introduction 1
About This Book 4
Chapter 1 Discover the Missing Pieces of
Management 7
What Are the Missing Pieces? 7
What Is a Healthy Business? 10
What’s Your Situation? 13
10 Simple Actions 14
Chapter 2 Recognize Your Employees:
A Simple Act 19
How to Do It? 23
Recognition: A Powerful Tool 28
What’s Your Situation? 32
10 Simple Actions 34
Chapter 3 Support Your Employees 39
What is Social Support? 41
The Power of Social Support 49
What’s Your Situation? 51
10 Simple Actions 53
vii
CONTENTS
Chapter 4 Develop a Culture of Respect 59
Defi ne Respect in the Workplace 59
Give Respect If You Want Respect 67
What’s Your Situation? 72
10 Simple Actions 73
Chapter 5 Reconcile Work with Personal Life 79
Reconcile Work or Reconcile
Personal Life? 81
What’s Your Situation? 87
10 Simple Actions 89
Chapter 6 Control the Workload 95
A New Vision of Workload 99
What’s Your Situation? 106
10 Simple Actions 108
Chapter 7 Encourage and Support Autonomy
and Participation in Decision Making 113
Autonomy 117
Participation in Decisions 123
What’s Your Situation? 129
10 Simple Actions 131
Chapter 8 Clarify Everyone’s Roles 137
How Do We Defi ne Role Confl icts and
Role Ambiguity? 139
When Nothing Is Clear 144
What’s Your Situation? 147
10 Simple Actions 148
viii
CONTENTS
Chapter 9 Move from Words to Action 153
Keys to Success 155
An Obstacle Course 160
10 Simple Actions 165
Notes 169
Index 173
ix