Manufacturing mastery: the path to building successful and enduring manufacturing businesses /

157 Pages·2021·39.573 MB·English

by  Rebecca Morgan.

Manufacturing Mastery

Manufacturing Mastery
The Path to Building Successful and
Enduring Manufacturing Businesses
Rebecca Morgan
First published 2021
by Routledge
600 Broken Sound Parkway #300, Boca Raton FL, 33487
and by Routledge
2 Park Square, Milton Park, Abingdon, Oxon, OX14 4RN
Routledge is an imprint of the Taylor & Francis Group, an informa business
© 2021 Taylor & Francis
The right of Rebecca Morgan to be identified as author of this work has been asserted by her in accordance with
sections 77 and 78 of the Copyright, Designs and Patents Act 1988.
All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic,
mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any infor-
mation storage or retrieval system, without permission in writing from the publishers.
Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for
identification and explanation without intent to infringe.
ISBN: 9780367691196 (hbk)
ISBN: 9780367691165 (pbk)
ISBN: 9781003140481 (ebk)
Typeset in Garamond
by Deanta Global Publishing Services, Chennai, India
To JJ
Who never lets the clouds keep me from seeing the sun

Contents
Acknowledgments ....................................................................................xi
About the Author ....................................................................................xiii
Introduction .............................................................................................xv
1 The Manufacturing Metamorphosis Imperative ..........................1
Why All Manufacturers Must Change .........................................................2
Lean and Continuous Improvement ...........................................................4
Determining Your Speed of Change ..........................................................6
Impact on Leading Today ...........................................................................9
2 If Vision, Mission, and Core Values Don’t Anchor Your
Business, What Does? ................................................................11
The Birth of the Profit Maximization Expectation ..................................11
The Purpose of the Corporation ..............................................................12
The Distinction between Success and Endurance ...................................15
Your Five Constituencies ..........................................................................17
Investors ................................................................................................17
Customers ..............................................................................................19
Suppliers ................................................................................................20
Employees .............................................................................................20
Community at Large ..............................................................................21
Notes ..........................................................................................................23
3 Enterprise Capabilities ..............................................................25
Operational and Organizational Health ...................................................25
Business Operating System (BOS) ............................................................28
People ........................................................................................................30
Design ........................................................................................................31
Enterprise Capabilities ..............................................................................34
vii
viii ◾ Contents
4 Relationships Were Easier in High School .................................37
Constituents, Relationships, and Strategy .................................................37
Constituent Selection, Evaluation, and Development ..............................40
Transactions Benefit from Relationships Too ...........................................45
Business Operating System and Constituent Relationships .....................46
5 The Road to the Future ..............................................................49
The Role of Strategy ..................................................................................49
Strategy Development and Finalization....................................................51
Technology and Strategy ..........................................................................55
Notes ..........................................................................................................58
6 The Fallacy of Trickle-Down Strategy .......................................59
Business Operating System and Strategy Deployment ............................59
Communicating Strategy ...........................................................................60
Verifying Strategy Implementation Decisions ..........................................61
The Power of Why, What, and How Together .........................................64
7 Transitioning Operations from Tactical to Strategic
Thinking ....................................................................................69
Escape the Cost-Center Mentality .............................................................69
Demand Responsibility and Accountability for Customer Satisfaction
and Retention ............................................................................................71
Close the Chasm between Strategic and Tactical Thinking ....................73
Design Structural Aspects to Facilitate Speed, Agility, Flexibility,
and Robustness .........................................................................................76
Identify the Capabilities That Matter Tomorrow ......................................77
8 Overcoming Obstacles ...............................................................81
Low Expectations ......................................................................................81
Poor Prioritization .....................................................................................86
Slow Decision-Making ..............................................................................88
Lack of Discipline .....................................................................................91
Poor Metrics ..............................................................................................93
Yes, There Are More .................................................................................95
9 Strategy Defines Organization ...................................................97
Learning from Others ...............................................................................97
The Circle Organization Structure ..........................................................101
Designing Optimal Structure ..................................................................104
Contents ◾ ix
10 The Evergreen Manufacturer Begets the Evergreen
Customer ..................................................................................107
Enduring Growth and Dangerous Growth ............................................107
Building an Enduring Manufacturing Business .....................................109
Are You Ready and Willing? ...................................................................113
Establishing Your Baseline .....................................................................114
What Next? ..............................................................................................115
Conclusion ...............................................................................................116
Appendix ........................................................................................119
Glossary ..........................................................................................125
References ......................................................................................131
Index ..............................................................................................135