Managing the Multi-Generational Workforce; From the GI Generation to the Millenials PDF
Preview Managing the Multi-Generational Workforce; From the GI Generation to the Millenials
Managing the Multi- generational Workforce This page has been left blank intentionally Managing the Multi- Generational Workforce from the gi generation to the Millennials Robert G. DelCampo, Lauren A. Haggerty, Meredith Jane Haney and Lauren Ashley Knippel © robert g. Delcampo, lauren a. haggerty, Meredith Jane haney and lauren ashley knippel 2011 all rights reserved. no part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the prior permission of the publisher. Gower Applied Business Research our programme provides leaders, practitioners, scholars and researchers with thought provoking, cutting edge books that combine conceptual insights, interdisciplinary rigour and practical relevance in key areas of business and management. robert g. Delcampo, lauren a. haggerty, Meredith Jane haney and lauren ashley knippel have asserted their moral right under the copyright, Designs and Patents act, 1988, to be identified as the authors of this work. Published by gower Publishing limited gower Publishing company Wey court east Suite 420 union road 101 cherry Street farnham Burlington, Vt 05401-4405 Surrey gu9 7Pt uSa england www.gowerpublishing.com British Library Cataloguing in Publication Data Managing the multi-generational workforce : from the gi generation to the millennials. 1. Personnel management. 2. Diversity in the workplace. 3. intergenerational relations. i. Delcampo, robert g. 658.3’0084-dc22 iSBn: 978-1-4094-0388-3 (pbk); 978-1-4094-0389-0 (ebk) Library of Congress Cataloging-in-Publication Data Managing the multi-generational workforce : from the gi generation to the millennials / by robert g. Delcampo ... [et al.]. p. cm. includes bibliographical references and index. iSBn 978-1-4094-0388-3 (pbk.) -- iSBn 978-1-4094-0389-0 (ebook) 1. Diversity in the workplace--Management. 2. Conflict of generations. 3. intergenerational relations. 4. Personnel management. i. Delcampo, robert g. hf5549.5.M5M364 2010 658.3--dc22 2010015704 Contents List of Tables vii About the Authors ix Foreword xi Introduction 1 1 Overview of the Generations 5 What is a generation? 5 Defining the Generations as Archetypes 6 Who are the current generations? 8 generational Strengths and Weaknesses 11 2 Millennials 15 3 Expectations and Values 25 Generational Specific Expectations and Values 27 4 Building Relationships 33 5 Psychological Contracts 41 Psychological contract fairness 43 6 Organizational Structure, Culture, and Training 51 Structure and culture 51 training 54 Managing the Multi-generational Workforce 7 Recruitment and Retention Tactics 57 8 Managerial Styles 71 References 81 Index 93 i List of Tables table 1.1 Synopsis of generations 11 table 8.1 techniques and complaints about generation X and Millennials 78 ii This page has been left blank intentionally About the Authors RobeRt G. DelCampo, ph.D Dr. robert g. (rob) Delcampo is an associate Professor in the Department of organization Studies at the university of new Mexico, holding the rutledge endowed Professorship in Management. his teaching interests lie in organizational Behavior and human resource Management, while his research interest focus on the underrepresented members of the workforce (Hispanics in particular), work-family conflict, turnover and psychological contracts. he currently serves as editor-in-chief of Administrative Sciences and associate editor of The Business Journal of Hispanic Research and was recently named to new Mexico Business Weekly’s “40 under 40” top young professional list and one of albuquerque The Magazine’s “15 People Who Will change albuquerque”. rob has published or presented over 75 papers and is the author of 5 books. he has consulted for over 25 fortune 500 companies including ford, home Depot, Dell and intel. rob earned a Ph.D. from the W. P. carey School of Business ix
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