Managing Team Performance: Evaluation, Measurement, Rewards (Saratoga Institute AMA Special Reports) PDF
Preview Managing Team Performance: Evaluation, Measurement, Rewards (Saratoga Institute AMA Special Reports)
Managing Team Performance : Evaluation, title: Measurement, Rewards author: publisher: AMACOM Books isbn10 | asin: 0814479685 print isbn13: 9780814479681 ebook isbn13: 9780585040745 language: English subject Teams in the workplace--United States. publication date: 1997 lcc: HD66.M354 1997eb ddc: 658.4/02 subject: Teams in the workplace--United States. Page i Managing Team Performance Evaluation, Measurement, Rewards A Report by Saratoga Institute American Management Association New York Atlanta Boston Chicago Kansas City San Francisco Washington, D.C. Brussels Mexico City Tokyo Toronto Page ii This report is available at a special discount when ordered in bulk quantities. For information, contact Special Sales Department, AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. This publication is designed to provide accurate and authoritative information in regard to the subject matter covered. It is sold with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal advice or other expert advice is required, the services of a competent professional person should be sought. Library of Congress Cataloging-in-Publication Data Managing team performance : evaluation, measurement, rewards / Saratoga Institute. p. cm. "Produced by the Saratoga Institute (SI) for the American Management Association"Pref. ISBN 0-8144-7968-5 1. Teams in the workplaceUnited States. I. Saratoga Institute. HD66.M354 1997 97-22324 658.4'02dc21 CIP © 1997 Saratoga Institute All rights reserved. Printed in the United States of America. This publication may not be reproduced, stored in a retrieval system, or transmitted in whole or in part, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of AMACOM, a division of American Management Association, 1601 Broadway, New York, NY 10019. Printing number 10 9 8 7 6 5 4 3 2 1 Page iii Contents Preface vii I Introduction 1 The Growth of Teams 1 II Report Methodology 3 Participants Demographics 5 Industry Groups 5 Company Size 6 III Executive Summary 9 Overview 9 Team Implementation Dates 10 The New Team Perspective 12 Four Reasons and Reactions 13 Key Findings 13 1. Introducing Teams into the Organization's Structure 13 2. The Team StructureRoles and Ratings 16 3. Rewards and Recognition 17 Page iv 4. Measuring Team Effectiveness 19 5. Paying for Team Performance 21 6. Plans for Team Program Improvement 22 7. Important Lessons Learned 22 IV Introducing Teams into the Organization's Structure 23 Starting Point: A Business Need 23 Reasons for Team Implementation 24 Participants' Priorities 24 The Top Six 27 Designing the Team Program 29 Be PreparedImplementation Risks and Providing Support 31 Risks to the Organization 31 Providing Support 35 V The Team StructureRoles and Ratings 39 The Leader's Role 39 Rating Team Performance 40 Individual Ratings 41 Team Ratings 43 Problem Performance 45 VI Rewards and Recognition 47 Current Reward Programs 48 Monetary Awards 48 Nonmonetary Awards 50 How Five Participants Reward Teams 50 VII Measuring Team Effectiveness 53 Quantitative Team Metrics 54 Team-Specific Metrics 56 Measurement Matrix 57 Page v The Value of Teams 58 Positive Results 58 Negative Results 59 Are Company Expectations Being Met? 60 Team Results 60 VIII Paying for Team Performance 63 The Problem with Pay Plans 63 How Companies Are Managing Pay 64 Key Questions and Answers 64 Linking Pay to Performance 67 An Expert's View on Rewards for Teamwork: An 70 Interview with Graef "Bud" Crystal Commentary 72 IX Plans for Team Program Improvement 73 Performance Management 73 Management 74 Training 74 The "Team" 74 Employee Attitude 75 X Important Lessons Learned 77 XI Summary 81 Cultural Resistance to Teams 82 Culture and Teams 83 Rewards and Teams 83 XII Case Studies 85 American Electric Power Company 85 First Bank System 87 Fluor Corporation 88 Page vi XIII The Future 91 Collaboration and Technology 91 Virtual Teams 93 XIV Appendix 95 List of Participants 96 Survey Questionnaire 97 About Saratoga Institute 101 About American Management Association 101
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