Managing Quality of Life in Tourism and Hospitality

185 Pages·2018·7.216 MB·English

by  Muzaffer Uysal, M Joseph Sirgy, Stefan Kruger

M Q l t
anaging uality of ife in ourisM
 H
and ospitality
The editors would like to dedicate this book to
Professor Stefan Kruger's late wife Annalize Kruger,
who lost her battle with cancer on 7 May 2018.
M Q l
anaging uality of ife in
t H
ourisM and ospitality
Edited by
Muzaffer Uysal
Professor and Chair of Department of Hospitality and Tourism
Management, Isenberg School of Management, University of
Massachusetts, USA
M. Joseph Sirgy
Management Psychologist and Professor of Marketing, Virginia Tech,
USA
and
Stefan Kruger
Professor, Researcher in Positive Psychology, North-West University,
South Africa
CABI is a trading name of CAB International
CABI CABI
Nosworthy Way 745 Atlantic Avenue
Wallingford 8th Floor
Oxfordshire OX10 8DE Boston, MA 02111
UK USA
Tel: [phone] T: [phone]
Fax: [phone] E-mail: [email protected]
E-mail: [email protected]
Website: www.cabi.org
© CAB International 2018. All rights reserved. No part of this publication may be
reproduced in any form or by any means, electronically, mechanically, by photocopying,
recording or otherwise, without the prior permission of the copyright owners.
A catalogue record for this book is available from the British Library, London, UK.
Library of Congress Cataloging-in-Publication data
Names: Uysal, Muzaffer, editor. | Sirgy, M. Joseph, editor. | Kruger, Stefan, editor.
Title: Managing quality of life in tourism and hospitality/edited by Muzaffer Uysal,
M. Joseph Sirgy, Stefan Kruger.
Description: 1st edition | Boston, MA : CAB International, [2018] |
Includes bibliographical references and index.
Identifiers: LCCN 2018034271 (print) | LCCN 2018038121 (ebook) |
ISBN 9781786390462 (ePDF) | ISBN 9781786390479 (ePub) | ISBN 9781786390455
(hardback : alk. paper)
Subjects: LCSH: Hospitality industry. | Tourism--Management. |
Quality of life--Case studies.
Classification: LCC TX907 (ebook) | LCC TX907 .M315 2018 (print) |
DDC 338.4/791--dc23
LC record available at https://lccn.loc.gov/2018034271
ISBN-13: 9781786390455 (Hardback)
ISBN-13: 9781786390462 (ePDF)
ISBN-13: 9781786390479 (ePub)
Commissioning editor: Claire Parfitt
Editorial assistants: Alexandra Lainsbury and Tabitha Jay
Production editor: Shankari Wilford
Typeset by AMA DataSet Ltd, Preston, UK.
Printed and bound in the UK by Bell & Bain Ltd, Glasgow, G46 7UQ.
Contents
Editors and Contributors vii
Preface xiii
1 Quality-of-life Research in Tourism and Hospitality 1
Muzaffer Uysal, M. Joseph Sirgy and Stefan Kruger
2 Flamenco, Tourists’ Experiences and the Meaningful Life 10
Xavier Matteucci
3 ‘To Mix with New People’: The Surprising Day Trips of Mature Germans 24
Ondrej Mitas, Astrid Hohn and Jeroen Nawijn
4 Creating Moments of Happiness on Day Trips 42
Esther Peperkamp, Ondrej Mitas, Hanny Kadijk, Jörg Wenzel,
Enno van der Graaf and Diana Korteweg Maris
5 Social Tourism as Correlates of Quality of Life: The Case of Disadvan-
taged People 57
Raija Komppula and Riikka Ilves
6 How to Make Someone Feel Welcome Somewhere, and Mean It.
L’accueil Might Be the Answer 70
François de Grandpré, Marc LeBlanc and Chantal Royer
7 Sightseeing Tours’ Impact on Well-being and Eudaimonia 87
Anita Zátori and Meghan Beardsley

v
vi Contents
8 Thermal Spas, Well-being and Tourism in Budapest 103
Melanie Kay Smith and László Puczkó
9 Rural Well-being Tourism in Northern Europe – Providing Opportunities
to Enhance Quality of Life 119
Henna Konu and Juho Pesonen
10 The Bet Is On: A Case Study of the Naudé-Potgieter Model of Casino
Employees’ Happiness in the Workplace 138
Rosa-Anne Naudé-Potgieter and Stefan Kruger
11 Quality-of-life Research in Tourism and Hospitality: Implications and
Future Research 152
Muzaffer Uysal, M. Joseph Sirgy and Stefan Kruger
Index 163
Contributors
Editors
Muzaffer Uysal, PhD, is a professor and chair of the Department of Hospitality and
Tourism Management – Isenberg School of Management at the University of Mas-
sachusetts, Amherst, MA. He has extensive experience in the field of tourism and
hospitality; has worked on several funded tourism management and marketing pro-
jects and conducted tourism workshops and seminars in more than 25 countries. He
is a member of the International Academy for the Study of Tourism, the Academy of
Leisure Sciences, and co-founder of Tourism Analysis: An Interdisciplinary Journal. He
has also authored and co-authored a significant number of articles, book chapters,
monographs and books. Dr Uysal has also received a number of awards for research,
excellence in international education, teaching excellence, lifetime achievement
awards and best paper awards. His current research interests centre on demand/
supply interaction, development and QoL research in tourism and hospitality. E-mail:
[email protected]
M. Joseph Sirgy, is a management psychologist (PhD, University of Massachusetts,
1979) and Real Estate Professor of Marketing at Virginia Tech in Blacksburg, VA.
He has published extensively in the area of marketing, business ethics, and quality of
life (QoL). He is the author or editor of many books related to consumer marketing
and quality of life. He co-founded the International Society for Quality-of-Life
Studies (ISQOLS) in 1995. In 1998, he received the Distinguished Fellow Award
from ISQOLS. In 2003, ISQOLS honoured him as the Distinguished QoL
Researcher for research excellence and a record of lifetime achievement in QoL
research. He also served as President of the Academy of Marketing Science from
which he received the Distinguished Fellow Award in the early 1990s and the Harold
Berkman Service Award in 2007 (lifetime achievement award for serving the mar-
keting professoriate). He co-founded the journal, Applied Research in Quality of Life,
the official journal of the ISQOLS, in 2005; and he has served as editor

vii
viii Contributors
(1995–present). He also served as editor of the QoL section in the Journal of Macro-
marketing (1995–2015). He received the Virginia Tech’s Pamplin Teaching Excel-
lence Award/Holtzman Outstanding Educator Award and University Certificate of
Teaching Excellence in 2008. In 2010, ISQOLS honoured him for excellence and
lifetime service to the society. In 2012 he was awarded the EuroMed Management
Research Award for outstanding achievements and groundbreaking contributions to
well-being and quality-of-life research. He also edited ISQOLS/Springer book
series on Handbooks in Quality-of-Life Research and Community Quality-of-Life Indi-
cators (Best Practices). He is currently serving as Springer book series co-editor on
Human Well-Being and Policy-Making. E-mail: [email protected]
Stefan Kruger, PhD, is Professor, Researcher in Positive Psychology, North-West
University, Potchefstroom, South Africa, and has published extensively in many posi-
tive psychology-related journals. As a social scientist, he was elected as Editorial
Board Member and/or Reviewer for the acclaimed Journal of Applied Research in
Quality of Life; Regional Editor, Africa for Tourism Analysis: A Multidisciplinary Jour-
nal; and African Advisory Editorial Board Member for African Journal of Hospitality,
Tourism and Leisure (2014). He is a member of the International Society for Quality
of Life Studies, South African Chefs Association and the Federated Hospitality
Association of South Africa. According to the National Research Foundation in
South Africa, Stefan is a well-established researcher. Stefan is married to Annalize
and they have one son, Estian. E-mail: [email protected]
Contributors
Meghan Beardsley is in the process of completing her PhD in Business at Virginia
Tech in the Department of Hospitality and Tourism Management, Pamplin College
of Business, Blacksburg, VA. Some of her research interests include quality-of-life,
the tourism area life cycle, and events. Meghan also does contracted work in the
events industry in addition to her academic career. She currently resides in Blacks-
burg, VA and Richmond, VA. E-mail: [email protected]
Enno van der Graaf, PhD, is a lecturer of the programme Vitality and Tourism
Management and researcher in the Research Centre for Coastal Tourism at the HZ
University of Applied Sciences, Vlissingen, Netherlands. He has been working in this
function for almost four years. His background is closely related to the tourism
industry and he specializes in consumer behaviour. E-mail: [email protected]
François de Grandpré, PhD, is a doctor of economics, specialized in regional devel-
opment, who graduated from Aix-Marseille University. Since 1998, he has been pro-
fessor at the Department of Leisure, Culture and Tourism, Université du Québec à
Trois-Rivières (UQTR), Canada. His main fields of research are regional tourism
planning, economic impact measurement, events, visiting friends and relatives (VFR)
and accueil. Accueil is a French word that can be translated as ‘making someone feel
welcome somewhere’, which is the subject of one of the chapters in this book. Since
Contributors ix
2012, Dr de Grandpré has been largely involved with studies on the subject for the
Quebec government. E-mail: [email protected]
Astrid Hohn studied International Tourism Management at Breda University of
Applied Sciences, Breda, Netherlands. During her studies, she went abroad for an
exchange semester in Budapest and a placement in Cape Town. She has always been
interested in people, travelling and foreign cultures. Her bachelor thesis examined
social context and its underlying processes affecting peoples’ well-being and positive
emotions based on the data in the present book chapter. The aim was to provide the
tourism industry with valuable information to develop meaningful experiences and
products outside the box. After her studies in the Netherlands she moved back to
Germany to work as a sales manager for a tour operator specialized in custom tours.
E-mail: [email protected]
Riikka Ilves graduated from the University of Eastern Finland with a Master of
Business Economics in 2012. After graduation she joined the Lapland Safaris team
and was placed in Lapland, Finland. In her first year she operated as wilderness guide
in the Ylläs area and took over the operations and sales in a husky farm. The next
three years in Lapland she spent as a sales and destination manager at SnowVillage,
taking care of everything and anything. E-mail: [email protected]
Hanny Kadijk is a senior lecturer at Stenden University of Applied Sciences, Leeu-
warden, Netherlands. Her research activities focus on the mechanism of identity for-
mation, in particular in tourism destinations. Places may work as a catalyst to uniform
or differentiate collective being and belonging. In this context, specific interest is on
place identity, projected identity, image and the possible mismatches that occur.
Other interests include displacement, integration and social tourism. She is the pro-
gramme leader of the dual master's degree programme, International Leisure and
Tourism Studies, offered by the School of Leisure and Tourism of Stenden Univer-
sity of Applied Sciences and the University of Derby, UK. E-mail: hanny.kadijk@
stenden.com
Raija Komppula, PhD, is Professor of Marketing, especially relating to tourism busi-
ness, at the Centre for Tourism Studies, University of Eastern Finland, Joensuu, Fin-
land. Her research interests include research on the tourist experience, customer
involvement in new service development in tourism, destination branding, market
orientation, small business research and entrepreneurship, cooperation and networks.
She has conducted research on these topics especially in the context of rural- and
nature-based tourism. The field of well-being tourism, with a focus on lakes and for-
ests, is a current research area of her research group. Professor Komppula has several
positions of trust in tourism industry in Finland, and she is member of AIEST and
TRC (Tourist Research Center). E-mail: [email protected]
Henna Konu, PhD, is a senior researcher and project manager at the Centre for
Tourism Studies, University of Eastern Finland, Joensuu, Finland. She has more than
ten years of experience in various national and international tourism research and