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Managing As Mission: Nonprofit Managing for Sustainable Change PDF

275 Pages·2017·2.883 MB·English
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Managing As Mission Managing As Mission: Nonprofit Managing for Sustainable Change By Lori Heninger, PhD CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL 33487-2742 © 2018 by Lori Heninger CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Printed on acid-free paper International Standard Book Number-13: 978-1-138-74539-1 (Hardback)This book contains infor- mation obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibil- ity for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged, please write and let us know so we may rectify in any future reprint. Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, repro- duced, transmitted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. For permission to photocopy or use material electronically from this work, please access www. copyright.com (http://www.copyright.com/) or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400. CCC is a not-for-profit organiza- tion that provides licenses and registration for a variety of users. For organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Library of Congress Cataloging‑ in‑ Publication Data Names: Heninger, Lori, author. Title: Managing as mission : nonprofit managing for sustainable change / Lori Heninger. Description: Boca Raton, FL : CRC Press, [2017] | Includes bibliographical references. Identifiers: LCCN 2017006895| ISBN 9781138745391 | ISBN 9781315180656 (ebook) Subjects: LCSH: Nonprofit organizations--Management. | Leadership. Classification: LCC HD62.6 .H455 2017 | DDC 658/.048--dc23 LC record available at https://lccn.loc.gov/2017006895 Visit the Taylor & Francis Web site at http://www.taylorandfrancis.com and the CRC Press Web site at http://www.crcpress.com Dedication This book is dedicated to my husband, who encouraged me to quit my day job and to all those managing to make the world a better place. Contents Preface .......................................................................... xi Acknowledgments ...................................................... xix I Why Managing As Mission? .....................................1 1.1 Why Managing As Mission? .......................................1 II The Mission ...........................................................17 2.1 One Vision, Three Missions ......................................18 2.2 For-Profit and Nonprofit Vision and Mission Statements: Similar and Different..............................22 2.3 Defining Mission and Where That Definition Takes Us .....................................................................27 2.3.1 Special and Important ....................................30 2.3.2 Higher Calling .................................................35 2.3.3 Decided upon by Higher-Ups ........................39 2.4 Summary ...................................................................44 III Process ...................................................................51 3.1 Ideas, Beliefs, Values, and Behaviors .......................55 3.2 Relationships ..............................................................78 3.3 Trust ...........................................................................85 3.4 Uncertainty and Change ...........................................93 3.5 Process: The System and the Act ............................. 96 3.6 Mission as Process: Harmonizing Means and Ends .................................................................103 3.6.1 A Way to Harmonize Means and Ends ........103 3.6.1.1 Mission ..............................................105 vii viii ◾ Contents 3.6.1.2 Structure and Functions ..................106 3.6.1.3 Agreed-Upon Understanding ...........110 3.6.1.4 Mission, Redux .................................115 3.6.5.1 Process Statement .............................116 3.7 Outcomes of Process ...............................................117 3.8 Dilemmas within Process........................................118 3.8.1 Losing Control ...............................................119 3.8.2 Wacky Ideas ..................................................120 3.8.3 Time ..............................................................122 3.8.4 Other Outcomes ...........................................125 IV Managing .............................................................129 4.1 Defining Management .............................................130 4.2 Management: Styles and a Couple of Dilemmas to Get Us Started .....................................................133 4.3 Managing and Organizational Structure/Systems/ Policies/Functions/Relationships and People ............137 4.3.1 Structure ........................................................138 4.3.1.1 Managing as a Way to Unlink Structure and Hierarchy ...................138 4.3.2 Systems, Policies, and Functions ..................147 4.4 Managing, Relationships, and People .....................152 4.5 The Act of Managing ...............................................153 4.5.1 Why Are We Managing? ...............................154 4.5.2 What/Who Are We Managing? .....................155 4.5.3 You—Managing ............................................159 4.6 Summary ..................................................................171 V Linking Managing, Mission, and Process ............175 5.1 Managing As Mission ..............................................176 5.1.1 Affiliative .......................................................178 5.1.2 Walking Around ............................................180 5.2 Determining the World Your Organization Wants, and Getting There through Managing ........182 5.3 Managing As Mission: How It Happens .................185 Contents ◾ ix 5.4 Managing As Mission: Getting it Right from the Start ....................................................................195 5.5 Ongoing Managing As Mission ...............................199 5.5.1 Worth .............................................................199 5.5.1.1 Give Positive and Constructive Feedback ...........................................199 5.5.2 Dignity .......................................................... 200 5.5.2.1 Be Consistent and Expect Consistency, Be Truthful and Expect Truthfulness ........................ 200 5.5.3 Rights .............................................................203 5.5.3.1 Knowing Your Human Rights ..........203 5.5.4 Mission ..........................................................203 5.5.5 Transparency .................................................206 5.5.6 Equality and Justice ......................................207 5.5.7 Diversity ........................................................209 5.5.8 Freedom of Speech and Beliefs....................210 5.5.8.1 Facilitation.........................................210 5.5.9 Sustainable Production and Consumption ...211 5.6 Managing As Mission, Differing Expectations, and Dealing with the Tough Stuff ..........................214 5.7 Summary ..................................................................222 VI What Can Come from Managing As Mission .......223 6.1 Finale .......................................................................229 VII Tools ....................................................................231 7.1 Exercise 1: Working Relationships ..........................231 7.2 Exercise 2: What Would the World Look Like if It Were Managed Like … ........................................233 7.2.1 Directive Managing .......................................233 7.2.2 Affiliative Managing ......................................234 7.2.3 Managing by Walking Around .....................235 7.3 Exercise 3: Managing, Mission, and Process: Getting to the World We Want ...............................236

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