Management Skills for Clinicians: Advancing Your Skills

175 Pages·2019·4.359 MB·English

by  Linda R. Laganga

THE BUSINESS Management Skills for L Healthcare Management Collection
A
EXPERT PRESS G
Clinicians, Volume II A David Dilts and Lawrence Fredendall
DIGITAL LIBRARIES N
G
Advancing Your Skills A Editors
EBOOKS FOR
Linda R. LaGanga
BUSINESS STUDENTS
Curriculum-oriented, born- This book will be helpful in supporting those wanting to
digital books for advanced promote in the fi eld.
business students, written —Louise Delgado, LPC, CEO of Solvista Health Management
by academic thought
I like the book using the numerous other authorities from which
leaders who translate real-
Linda has drawn . . . this book will become the ‘go-to’ source
world business experience because with it you can fi nd tons of resources if special atten- Skills for
into course readings and tion is needed in one area.
reference materials for —Curtis Smith, Attorney,
students expecting to tackle former board member of MHCD Clinicians,
management and leadership
In this second volume for clinicians who have transi-
challenges during their
tioned into administration, we continue the journey to M
professional careers. advance management skills. Developing business skills A
N Volume II
POLICIES BUILT in hiring, human resource management, and fi nan- A
cial management will help garner and administer the G
BY LIBRARIANS E
resources that support a team’s important work. M
• Unlimited simultaneous E Advancing Your Skills
Readers will learn to embrace confl ict and handle it N
• Uusnargesetricted downloading cpoenrssotrnuacl tiavnedly ,t eaasm w melle masb edre esptreenn gstkhisll st of oern hdaevnecleo ppienrg- T SK
and printing formance and sustain success as a health care manager. IL
L
• Perpetual access for a S
one-time fee Linda R. LaGanga has 30 years of management experience. FO
• No platform or With a master’s degree in clinical mental health counsel- R
ing, she worked directly with clients in community men- C
maintenance fees L
tal health. She applied her management and process I
• Free MARC records N
improvement skills she had gained from her prior career in I
• No license to execute C
a startup computer software company, where she built the IA
The Digital Libraries are a customer support organization and rose to senior man- N
S
comprehensive, cost-eff ective agement. She advanced to executive levels of manage- , V
way to deliver practical ment in healthcare organizations. Her PhD in operations O
treatments of important research contributed new approaches to expanding access LU Linda R. LaGanga
to healthcare services. She has published, taught classes, M
business issues to every E
and conducted workshops in process improvement, clini- I
student and faculty member. cal appointment scheduling, quality management, hiring I
and human resources, and mental health fi rst aid. Linda
helps organizations and people to discover their strengths
and apply their resources to serve their customers and
For further information, a patients effectively.
free trial, or to order, contact: 
[email protected]
Healthcare Management Collection
www.businessexpertpress.com/librarians
David Dilts and Lawrence Fredendall, Editors
Management Skills for
Clinicians, Volume II

Management Skills for
Clinicians, Volume II
Advancing Your Skills
Linda R. LaGanga
Editors
David Dilts
Larry Fredendall
Management Skills for Clinicians, Volume II: Advancing Your Skills
Copyright © Business Expert Press, LLC, 2019.
All rights reserved. No part of this publication may be reproduced, stored
in a retrieval system, or transmitted in any form or by any means—
electronic, mechanical, photocopy, recording, or any other except for
brief quotations, not to exceed 250 words, without the prior permission
of the publisher.
First published in 2019 by
Business Expert Press, LLC
222 East 46th Street, New York, NY 10017
www.businessexpertpress.com
ISBN-13: 978-1-94999-132-1 (paperback)
ISBN-13: 978-1-94999-133-8 (e-book)
Business Expert Press Health Care Management Collection
Collection ISSN: 2333-8601 (print)
Collection ISSN: 2333-861X (electronic)
Cover and interior design by S4Carlisle Publishing Services Private Ltd.,
Chennai, India
First edition: 2019
10 9 8 7 6 5 4 3 2 1
Printed in the United States of America.
Abstract
Volume II helps readers advance their skills to thrive in administration.
The focus is on enhancing relationships, your workplace culture, and
your comfort with business practices for effective budgeting, financial
management, hiring activities, and human resource management while
building your momentum and growth. Advancing your communication
skills will help you grow and improve as you foster the growth of those
you manage and lead. You will learn to embrace conflict and handle
it constructively. Developing your business skills in hiring, human re-
source management, and financial management will help you garner
and administer the resources that support your team’s important work.
Recognizing and developing the strengths of you and your team mem-
bers strengthens performance and motivation to sustain your success as
a health care manager.
Keywords
management; hiring; business skills; budgeting; workplace culture; health
care administration; strengths assessment; conflict management

Contents
Preface ..................................................................................................ix
Acknowledgments ...............................................................................xxiii
Chapter 1 Enhancing Your Relationships at Work: Managing
Communication, Feedback, and Conflict ..........................1
Chapter 2 Hiring and Engaging People in a Culture of Well-Being .....27
Chapter 3 Business Basics: Finance and Budgeting Are Not Just
for Accountants! ..............................................................65
Chapter 4 Where Do You Go from Here? Keeping the
Motivational Fire Burning .............................................103
Appendix A Grant Funding: Why or Why Not? ...............................129
Notes..................................................................................................131
References ...........................................................................................137
About the Author ................................................................................143
Index .................................................................................................145

Preface
Continuing Your Journey, from Volume I to Volume II
As a health care manager, you know there are many skills for you to learn
and practice. These help you leverage your valuable clinical training and
experience to maximize your effectiveness as a health care manager and
administrator. These books focus on the management skills you are likely
to need at appropriate points in your professional journey. Topics are
organized into two volumes:
• Management Skills for Clinicians, Volume I: Making the Transition
from Patient Care to Health Care Administration
• Management Skills for Clinicians, Volume II: Advancing Your Skills
to Thrive in Administration
In the first volume, Management Skills for Clinicians, Volume I:
Making the Transition from Patient Care to Health Care Administration,
we helped you shift your focus from working with individual patients to
working within a system of care where you manage people and administer
resources to serve your organization’s populations of patients. The chap-
ters in that volume helped you understand the special features of manag-
ing in health care settings. You learned how to take charge to lead your
team, manage the performance of those who report to you, involve others
in planning, organize your activities, and influence others around you
to collaborate with you. You gained skills to build relationships with the
people you manage, such as your boss, and others around you. Volume I
prepared you to manage in all directions. You learned to lead other pro-
fessionals and administer many necessary activities that keep health care
organizations running smoothly.
Here in this second volume, Management Skills for Clinicians, Volume II:
Advancing Your Skills to Thrive in Administration, we delve further into
your growth and development in your management role. As you develop