Management in the Airline Industry: Human Resource Management and Pilots (Routledge Research in Employment Relations) PDF
Preview Management in the Airline Industry: Human Resource Management and Pilots (Routledge Research in Employment Relations)
Management in the Airline Industry The management of airline pilots is a critically important task for any airline. The impact of industrial action by pilots is immediate and can be extremely costly to the airline, while turnover of flight crew is potentially problematic as civil aviation expands without comparable growth in pilot numbers. Human resource manage- ment (HRM) promises to reduce the turnover of pilots and to assuage them from engaging in costly industrial action. Based on original research, this book exam- ines the impact of human resource management on the attitudes of pilots in the UK airline industry. Prior research has found a positive link between both job satisfaction and organ- isational commitment, and intention to leave the firm and motivation for work. Advocates claim that HRM increases job satisfaction and organisational commit- ment among employees. However, HRM remains an ambiguous concept. Drawing on recurrent themes in the literature, this book defines HRM in terms of content (the policies and practices implemented in the workplace) and style (which draws on John Purcell’s concept of management style). Based on data collected from union officials, airline managers, and a large-scale survey of pilots employed at six airlines representative of the UK civil aviation industry, the study finds convergence in the use of HRM content in the manage- ment of pilots in UK airlines, but two distinct HRM styles. The data clearly reveal that HRM style is significantly associated with job satisfaction and organisational commitment among the airline pilots surveyed. The data also reveal that commit- ment both to the organisation and to the union is not only possible for flight crew but more likely than univocal commitment to either the firm or the union. The author also examines pilots’ attitudes towards union–management partnership and finds widespread desire for such a partnership in principle, but that in practice desire for partnership was significantly related to the pilots’ perception of union effectiveness under partnership. Of interest to students and academics involved with HRM, the book will also be useful reading for people management practitioners and those with an interest in the aviation industry. Geraint Harvey is Lecturer in Organisational Behaviour and HRM at Swansea University School of Business and Economics. Routledge research in employment relations Series Editors: Rick Delbridge and Edmund Heery Cardiff Business School, UK. Aspects of the employment relationship are central to numerous courses at both undergraduate and postgraduate level. Drawing from insights from industrial relations, human resource man- agement and industrial sociology, this series provides an alternative source of research-based materials and texts, reviewing key developments in employment research. Books published in this series are works of high academic merit, drawn from a wide range of academic studies in the social sciences. 1 Social Partnership at Work 5 Human Resource Carola M. Frege Management in Developing Countries 2 Human Resource Pawan S. Budhwar and Management in the Hotel Yaw A. Debrah Industry Kim Hoque 6 Gender, Diversity and Trade Unions 3 Redefining Public Sector International perspectives Unionism Edited by Fiona Colgan and UNISON and the future of Sue Ledwith trade unions Edited by Mike Terry 7 Inside the Factory of the Future 4 Employee Ownership, Work, power and authority in Participation and microelectronics Governance Alan Macinlay and Phil Taylor A study of ESOPs in the UK Andrew Pendleton 8 New Unions, New 14 A Comparison of the Trade Workplaces Union Merger Process A study of union resilience in in Britain and Germany the restructured workplace Joining forces? Andy Danford, Jeremy Waddington, MikeRichardson and MarcusKahmann and MartinUpchurch Jürgen Hoffmann 9 Partnership and 15 French Industrial Relations Modernisation in in the New World Employment Economy Relations Nick Parsons Edited by Mark Stuart and Miguel Martinez Lucio 16 Union Recognition Organising and bargaining 10 Partnership at Work outcomes The quest for radical Edited by Gregor Gall organizational change William K. Roche and 17 Towards a European Labour John F. Geary Identity The case of the European 11 European Works Councils Work Council Pessimism of the intellect Edited by Michael Whittall, optimism of the will? Herman Knudsen and Edited by Ian Fitzgerald Fred Huijgen andJohn Stirling 18 Power at Work 12 Employment Relations in How employees reproduce the Non-Union Firms corporate machine Tony Dundon and Darren McCabe DerekRollinson 19 Management in the Airline 13 Management, Labour Industry Process and Software Geraint Harvey Development Reality bytes Edited by Rowena Barrett Also available from Routledge: Rethinking Industrial Relations Mobilisation, collectivism and long waves John Kelly Employee Relations in the Public Services Themes and issues Edited by Susan Corby and Geoff White The Insecure Workforce Edited by Edmund Heery and John Salmon Public Service Employment Relations in Europe Transformation, modernisation or inertia? Edited by Stephen Bach, Lorenzo Bordogna, Giuseppe Della Rocca and David Winchester Reward Management A critical text Edited by Geoff White and Janet Druker Working for McDonald’s in Europe The unequal struggle? Tony Royle Job Insecurity and Work Intensification Edited by Brendan Burchell, David Ladipo and Frank Wilkinson Union Organizing Campaigning for trade union recognition Edited by Gregor Gall Employment Relations in the Hospitality and Tourism Industries Rosemary Lucas Management in the Airline Industry Geraint Harvey First published 2007 by Routledge 2 Park Square, Milton Park, Abingdon, Oxon OX14 4RN Simultaneously published in the USA and Canada by Routledge 270 Madison Ave, New York, NY 10016 This edition published in the Taylor & Francis e-Library, 2007. “To purchase your own copy of this or any of Taylor & Francis or Routledge’s collection of thousands of eBooks please go to www.eBookstore.tandf.co.uk.” Routledge is an imprint of the Taylor & Francis Group, an informa business © 2007 Geraint Harvey All rights reserved. No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from thepublishers. British Library Cataloguing in Publication Data A catalogue record for this book is available from the BritishLibrary Library of Congress Cataloging in Publication Data A catalog record for this book has been requested ISBN 0-203-93803-8 Master e-book ISBN ISBN10: 0-415-39078-8 (hbk) ISBN10: 0-203-93803-8 (ebk) ISBN13: 978-0-415-39078-1 (hbk) ISBN13: 978-0-203-93803-4 (ebk) To my wife, Claire, and in memory of my mother, Glynis Contents List of illustrations x Acknowledgements xiii Abbreviations xv 1 Introduction 1 2 Civil aviation and the airline pilot 6 3 The content and style of human resource management 24 4 The research project: a methodology 40 5 The content and style of HRM in UK airlines 49 6 HRM and job satisfaction 74 7 HRM, organisational commitment, and commitment to the union 95 8 Pilots and partnership 110 9 Conclusion 125 Notes 131 References 142 Index 154
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