Table Of Content

Author Index Abbot D, 3806 Brown D, 3798 Ellis T, 390! Abukhader S M, 3744 Brown M, 4004 Elms S, 3978 Adams M, 3801 Bruce R, 3735, 3736 Ephron E, 3965 Addy R, 3756, 3811 Buchanan R, 372! Erdem S A, 3949 Adshead A, 3832 Budworth T, 3807 Ereaut G, 3934 Agres S, 3935 Bugliarello G, 3864 Eriksson K, 3791 Aiken K D, 3940 Burns K, 3959 Essery E, 3818 Aikin O, 3831 Cabral R, 3874 Estay C, 3782 Aitken L, 3740 Caitlin J, 3892 Farquharson M, 3828 Anderson B, 3776 Capiez A, 4000 Fecikova I, 3788 Anderson R B, 4038 Carrington L, 3803 Ferguson R, 3876 Angwin D, 3790 Carter M, 3983 Fidderman H, 3808 Anttiroiko A-V, 3865 Chacko T I, 4018 Filion L J, 3733 Arkin A, 4025 Chiu Y, 3937 Flood G, 3773 Armstrong M, 3816 Choy K L, 3769 Flores L, 3929 Arney E, 3836 Clegg A, 3887 Florida R, 4036 Arora A, 3987 Clemons E C, 3994 Fogel G, 4040 Arora R, 3987 Clow K E, 3949 Frantz B, 4009 Bailey A, 3772 Cohen E, 4024 Frase-Blunt M, 3821 Bailey A A, 3996 Coleman J, 3768 Furrer O, 3783 Baker P, 3765, 4026 Coleman R W, 3779 Galbraith C S, 4038 Bakhru A, 3946 Cooke P, 3867 Gallagher D, 3835 Balaz V, 4035 Cooney R, 3752 Gallear D, 3787 Balls A, 4027 Cramphorn §S, 3975 Gardener E P M, 4004 Bamber L, 3804 Croft J, 4034 Garnsey E, 3878 Barnes B R, 4006 Croft M, 3952, 3961 Getz G, 3851 Baron A, 3816 Cross L, 4002, 4010 Ghobadian A, 3787, 3794 Barsoux J-L, 3815 Croxton M, 3749 Gillis R, 3829 Bartiam L, 3904 Croy G, 3814 Glassman M, 4016 Bartikowski B, 4005 Cruz G C, 3890 Goddard M, 3742 Bartkus B R, 4016 Curi M, 3910 Govindarajan V, 3789 Barwise P, 3880 Cutler B, 3943 Grant J, 3930 Benady D, 3905 Dacko S G, 3899 Grant R M, 3946 Bence V, 3732 Dana L P, 4038 Green A, 3969 Bergenthal M, 3926 Davies G, 3907 Gregory A, 3764 Bernardi C, 3849 Dawar N, 3995 Griffin P, 3830 Bhuyan S, 3863 De Ruiter S, 3942 Grosse R, 3778 Bibby A, 3812 Delonno A, 3819 Guha M, 3913 Biel A, 3921 deMin J, 3991 Gullen P, 3968 Bilgen B, 3767 Dempsey M, 4001 Guo R, 3948 Binns S, 3727 Dobres C, 3967 Haas R, 3855 Bird A, 3721 Doonar J, 3915 Hamel G, 385! Blackhurst C, 3723 Doran K, 3763 Hanges P J, 3786 Bliese P D, 3786 Downey-Ennis K, 3753 Harinarayana K, 3857 Bolton S, 3947 Duffy M, 3970 Harrington D, 3753 Bouras A, 3771 Duggan B, 3814 Harrington S, 3757, 3908 Bouwman H, 3939 Dwek R, 3999 Harris E G, 4042 Bowonder B, 3746, 3853, 3856, Dyson P, 3963 Hatten K J, 3795 3863 Earls M, 3925 Hemp P, 3817 Breen J P, 4017 Easton S, 3763 Hemsley S, 3984 Brien A, 4020 Edward D, 4037 Hermann P, 4018 Bristow M, 3888 Ehrenberg A, 3927 Hesselmans M, 3766 Broadbent T, 3976 Einhorn E, 3923 Hill F, 3810 Brooks M, 3717 Elango B, 378! Hill R M, 3958 Author Index Abbot D, 3806 Brown D, 3798 Ellis T, 390! Abukhader S M, 3744 Brown M, 4004 Elms S, 3978 Adams M, 3801 Bruce R, 3735, 3736 Ephron E, 3965 Addy R, 3756, 3811 Buchanan R, 372! Erdem S A, 3949 Adshead A, 3832 Budworth T, 3807 Ereaut G, 3934 Agres S, 3935 Bugliarello G, 3864 Eriksson K, 3791 Aiken K D, 3940 Burns K, 3959 Essery E, 3818 Aikin O, 3831 Cabral R, 3874 Estay C, 3782 Aitken L, 3740 Caitlin J, 3892 Farquharson M, 3828 Anderson B, 3776 Capiez A, 4000 Fecikova I, 3788 Anderson R B, 4038 Carrington L, 3803 Ferguson R, 3876 Angwin D, 3790 Carter M, 3983 Fidderman H, 3808 Anttiroiko A-V, 3865 Chacko T I, 4018 Filion L J, 3733 Arkin A, 4025 Chiu Y, 3937 Flood G, 3773 Armstrong M, 3816 Choy K L, 3769 Flores L, 3929 Arney E, 3836 Clegg A, 3887 Florida R, 4036 Arora A, 3987 Clemons E C, 3994 Fogel G, 4040 Arora R, 3987 Clow K E, 3949 Frantz B, 4009 Bailey A, 3772 Cohen E, 4024 Frase-Blunt M, 3821 Bailey A A, 3996 Coleman J, 3768 Furrer O, 3783 Baker P, 3765, 4026 Coleman R W, 3779 Galbraith C S, 4038 Bakhru A, 3946 Cooke P, 3867 Gallagher D, 3835 Balaz V, 4035 Cooney R, 3752 Gallear D, 3787 Balls A, 4027 Cramphorn §S, 3975 Gardener E P M, 4004 Bamber L, 3804 Croft J, 4034 Garnsey E, 3878 Barnes B R, 4006 Croft M, 3952, 3961 Getz G, 3851 Baron A, 3816 Cross L, 4002, 4010 Ghobadian A, 3787, 3794 Barsoux J-L, 3815 Croxton M, 3749 Gillis R, 3829 Bartiam L, 3904 Croy G, 3814 Glassman M, 4016 Bartikowski B, 4005 Cruz G C, 3890 Goddard M, 3742 Bartkus B R, 4016 Curi M, 3910 Govindarajan V, 3789 Barwise P, 3880 Cutler B, 3943 Grant J, 3930 Benady D, 3905 Dacko S G, 3899 Grant R M, 3946 Bence V, 3732 Dana L P, 4038 Green A, 3969 Bergenthal M, 3926 Davies G, 3907 Gregory A, 3764 Bernardi C, 3849 Dawar N, 3995 Griffin P, 3830 Bhuyan S, 3863 De Ruiter S, 3942 Grosse R, 3778 Bibby A, 3812 Delonno A, 3819 Guha M, 3913 Biel A, 3921 deMin J, 3991 Gullen P, 3968 Bilgen B, 3767 Dempsey M, 4001 Guo R, 3948 Binns S, 3727 Dobres C, 3967 Haas R, 3855 Bird A, 3721 Doonar J, 3915 Hamel G, 385! Blackhurst C, 3723 Doran K, 3763 Hanges P J, 3786 Bliese P D, 3786 Downey-Ennis K, 3753 Harinarayana K, 3857 Bolton S, 3947 Duffy M, 3970 Harrington D, 3753 Bouras A, 3771 Duggan B, 3814 Harrington S, 3757, 3908 Bouwman H, 3939 Dwek R, 3999 Harris E G, 4042 Bowonder B, 3746, 3853, 3856, Dyson P, 3963 Hatten K J, 3795 3863 Earls M, 3925 Hemp P, 3817 Breen J P, 4017 Easton S, 3763 Hemsley S, 3984 Brien A, 4020 Edward D, 4037 Hermann P, 4018 Bristow M, 3888 Ehrenberg A, 3927 Hesselmans M, 3766 Broadbent T, 3976 Einhorn E, 3923 Hill F, 3810 Brooks M, 3717 Elango B, 378! Hill R M, 3958 Ho P, 3775 Lester R, 3894 Nagaraj B V, 3861 Hohenthal J, 379! Lester T, 3725 Nairn G, 3759 Hollis N, 3977 Lewis S, 3914 Neely A, 388! Honig B, 4038 Li Y, 3937 Neubert G, 3771 Hookway J, 3780 Liang C-l, 3948 Newing R, 3758, 3813 Horton B, 3973 Liden S B, 4003 Nohria N, 3728 Howard M, 3741 Ligas M, 3997 O'Leary J T, 3900 Howells J, 3839, 3841 Liker J K, 3854 O’ Regan N, 3794 Hsieh L-F, 3770 Lindbergh J, 379! Okeahalam C C, 3796 Hsu C H C, 3889 Lingji L, 3873 Oppenheim C, 3732 Hu J, 3937 Liu B S, 3940 Osland G E, 3940 Humby C, 3932 Llosa S, 4005 Ouzrout Y, 3771 Hug R, 3810 Lo K, 3738 Owens J D, 3893 Hurdle D, 3993 Lo V, 3769 Ozkarahan I, 3767 Hymowitz C, 4007 Logue A C, 3824 Palihawadana D, 4006 Ibanez N, 3990 Longhi C, 3878 Palocsay S W, 3785 Jalabert G, 3868 Lorsch J W, 3728 Pan Y, 3980 James K E, 3949 Lowrie A, 3884 Park D-H, 3998 James W L, 3795 Lyons A, 3768 Park S-C, 387! Jang SC, 3900 MacDaid D, 3749 Parravicini M C, 3906 Jansson C, 3888 Mack P, 3910 Parry C, 3892, 3895, 3904 Jarvis T, 3972 Mackinnon I, 3845 Passingham-Hughes H, 3924 Javalgi R, 3943 Mackoy R D, 3940 Peng Y, 4014 Jayasimha P, 3747 Makely W, 3911 Pennewiss S, 4041 Jenkins W, 3951 Manzoni J-F, 3815 Peredo A M, 4038 Johnson B, 3953 Marlow N, 3888 Petersen D, 3729 Johnson L W, 3958 Martinez-Fernandez C, 3869 Pett T L, 3784 Johnson M E, 3755 Masson P, 3978 Phillipson J, 3799 Jonson G, 3744 Matthews R, 4030 Piccino D, 3722 Jordan J, 3947 Mauborgne R, 3938 Ping H, 3873 Kaya A, 4000 McAfee R B, 4016 Pitcher G, 3903 Kehoe D, 3768 McCarthy J, 3827 Pitkethly R, 3852 Kekelae T, 3788 McDougall G, 4009 PlummerJ , 3923 Kelsey S J, 3936 McFarland R G, 398! Poli A, 3849 Kim W C, 3938 McGahan A M, 3883 Politi J, 3739 King N, 4028 McKnight P J, 3884 Pomeroy A, 3822 Kitaigorodskaia N, 3788 McLelland F, 3909 Porter M E, 3728 Klemm M S, 3936 McNab J, 3898 Potter D, 3989, 4023 Knights S, 3748 Meadows-Klue D, 397! Prahlada, 3859 Kolah A, 3974 Mean L J, 402! Prasad G V, 3858 Komninos N, 3866 Meehan §S, 3880 Prashantham S, 3792 Krug J A, 3783 Meyer D G, 3795 Purvis S, 3982 Kumar Y, 3747 Miller W F, 3877 Quattrocchi-Oubradous X, 3931 Ladika S, 3719 Milne J, 3842 Raghavan N R S, 3850 Lanaza-Abbott J E, 3890 Milsom P, 3895 Rahman Z, 3950 Langlet L D, 3854 Mitchell A, 3891 Rajeev S V, 3850 Lau H C W, 3769 Mohan A, 3747 Rao M, 3858 Lee H L, 3760 Molian D, 4013 Rapp S, 3966 Lee J M, 4042 Montgomery J, 3726 Raven P, 4011 Lee K A, 3998 Moon H, 3998 Reed D, 3886 Lee W B, 3769 Moro D, 3849 Reid P, 4019 Lee Y, 3998 Morrison A M, 3900 Reilly P, 3799 Lee Y-K, 3998 Mortimer R, 3916, 3917 ReVelle J B, 3730 Leevers K, 3869 Moskowitz H, 3933 Riley B, 4031, 4033 Lei Z, 3873 Moult B, 3935 Ro Y K, 3854 Lester D L, 3793 Mulford C, 4018 Roan P, 3992 Robb D, 3846 Swann C, 4032 Yao Y, 3872 Roberts B, 3823 Taddia M, 3985 Yongjin NHO, 3802 Roberts D, 4029 Tait B, 3922 Young S, 3792 Roberts P A B, 3751 Tang F, 3941 Zimmerman A, 3762 Roberts Z, 3797 Taylor D W, 3734 ZinkhanG M, 3980 Robideaux D R, 3957 Tellefsen T, 3762 Zneimer A, 3837 Robinson J, 3897, 3988 Terazono E, 3944 Zuliani J-M, 3868 Rogers P, 3721 Thomas H, 3783 Zunder T, 3990 Rouse L, 3986 Thomas K, 3724 Ryder I, 3920 Thompson D, 3844, 3847 Sackett P R, 3802 Titz K, 3890 Saigol L, 3739 Todd P, 3943 Sanden B, 4003 Torres O, 4039 Schenkel A, 3754 Tournes I, 3954 Schieb-Bienfait N, 3848 Trapp R, 3737 Schrader C B, 4018 Trappey A J C, 3775 Schwartz Z, 4024 Trappey C V, 3775 Segal J A, 3833 Trimble C, 3789 Sen A, 3859 Tulgan B, 3731 Seo J, 3901 Tulip S, 3800 Seth S, 3918 Tyler K, 3825 Sharma K J, 3853, 3856, 3860 Tyrrell P, 3882 3863 Upchurch R S, 3901 Sheu C, 3981 Van Dalsem S, 398! Shreshtha B B, 3850 van den Berg L, 3879 Siino C, 3868 van der Meer A, 3879 Silverman G, 3945 van der Meer R B, 3750 Simmie J, 3868 Van Heck E, 3942 Simmons L P A, 3939 van Hool J, 3834 Simms J, 4015 van Winden W, 3879 Singh S, 3955 Vandenbosch M, 3995 Sinha M, 3855 Verwaal E, 3766 Sirkin K, 3964 Waddell D, 3843 Skapinker M, 3777, 4022 Walley E E, 3734 Slone R E, 3761 Walter I, 3720 Smith P, 3799 Wang K, 4014 So S C K, 3769 Wang Q, 3948 Sohal A, 3752 Ward C, 3960 Solt Q, 4013 Warwood § J, 3751 Soltani E, 3750 Waterman L, 3805 Sorrell M, 3919 Watson E, 3756 Spaeth J, 3935 Webb D, 3776 Spencer C, 4012 Wells S J, 3820 Spencer S, 3826 Welsh D H B, 4011 Spitler R, 3994 Wheatley M, 3718 Stern S, 3838 White M M, 3785 Sternberg R, 3875 Whittle S, 3774, 3840 Stewart D, 3843 Williams B, 3753 Stewart-Hunter M, 3926 Williams H M, 402! Stones J, 3885, 3896, 3902 Williams T M, 3750 Strambach S, 3868 Witzel M, 3743 Stubbs C, 4008 Wolfe K, 3889 Sudharshan D, 3783 Wolff J A, 3784 Sumantran V, 3862 Yan Z, 4030 Surguy J, 3912 Yang H, 3802 Suzuki S, 3870 Yang K C C, 3956 Subject Index ABSENTEEISM, 3817 BUSINESS EDUCATION, 3732, 3848, 3849 ACCOUNTABILITY, 3935 BUSINESS PARK, 3993 ACCOUNTANT, 3741 BUSINESS SCHOOL, 3732 ACCOUNTING, 3735, 3736, 3737, 3738, 3741, 3798 BUSINESS-TO-BUSINESS, 3762 ACQUISITION, 3739, 3776, 3790, 4013 BUYER, 3770 ADSPEND, 3953, 3959, 3966, 3985, 3986 CALL CENTRE, 3777, 3780, 3939, 3999, 4001, 4029 ADVERTISEMENT, 3957, 3976 CAREER DEVELOPMENT, 3820, 3837 ADVERTISER, 3919, 3958 CAREER PROFILE, 3727, 3914 ADVERTISING, 3726. 3897, 3919, 3928, 3933, 3945, CASE LAW, 3826, 3833 3952, 3953, 3954, 3955, 3956, 3957, 3958, 3959, 3960, CASE STUDY, 3754, 3765, 3776, 3820, 3822, 3828, 3961. 3962, 3963, 3964, 3965, 3966, 3968, 3969, 3970, 3840, 3845, 3856, 3902, 3915, 3917, 3938, 4039, 4041 3971, 3973, 3974, 3975, 3976, 3977, 3978, 3979, 3980, CHAIRMAN, 3723 3981, 3982, 3983, 3984, 3985, 3986, 3987, 3988 CHEMICAL INDUSTRY, 3766 ADVERTISING AGENCY, 3919, 3945 CHIEF EXECUTIVE OFFICER, 3728, 3837, 3938 ADVERTISING CAMPAIGN, 3952, 3960 CHILDREN, 3896 ADVERTISING EFFECTIVENESS, 3952, 3957, CLUSTER ANALYSIS, 3901 3960, 3966, 3972, 3974, 3976, 3977, 3979, 3984, 3987 COACHING, 3836, 3843 ADVERTISING EXPENDITURE, 3953, 3959, 3966, CODE OF PRACTICE, 3955 3985, 3986 COLLABORATION, 3755, 3770 ADVERTISING INDUSTRY, 4012 COLLECTIVE AGREEMENT, 3831! ADVERTISING MEDIA, 3962, 3973, 3974, 3977 COLLECTIVE BARGAINING, 3831 3984, 3986 COMMUNICATION, 3775, 3834, 3835, 3879, 3912, ADVERTISING RESEARCH, 3726, 3933, 3952 3942, 3987, 4008 3956. 3957. 3958, 3960, 3975, 3977, 3978, 3979, 3980, COMMUTING, 3993 3981, 3983 COMPANY ACQUISITION, 3739, 3776, 3790, 4013 ADVERTISING STRATEGY, 3981 COMPANY DEVELOPMENT, 3782 ADVERTISING THEORY, 3966, 3968, 3972 COMPANY EXPANSION, 3776, 3907, 3909, 4015 AEROSPACE INDUSTRY, 3747, 3855, 3856, 3857 COMPANY FINANCE, 3739 AIR TRANSPORT, 3913, 4000, 4015 COMPANY IMAGE, 3829 AMBIENT MEDIA, 3962 COMPANY MERGER, 3739, 3790, 4013, 4014, 4034 ANNUAL REPORT, 3804 COMPANY PERFORMANCE, 3794, 3795, 3796, ANNUALISED HOURS, 3818 4018 AUCTION, 3942 COMPANY PROFILE, 4015 AUTOMATION, 3748 COMPANY TAKEOVER, 3739 BALANCED SCORECARD, 3724, 3725 COMPETITION, 4028 BANKING, 3795, 3796, 3885, 3937, 3994, 4004, 4014, COMPUTER AIDED DESIGN, 3855 4031, 4033, 4034 COMPUTER INDUSTRY, 3773, 3841, 3902 BIOTECHNOLOGY, 3876 CONDITIONS OF EMPLOYMENT, 3818 BOARD OF DIRECTORS, 3719, 3721, 4025 CONFLICT MANAGEMENT, 3797 BRAND CAPITAL, 3726, 3829, 3917, 3920, 3921, CONSOLIDATION, 4034 3927, 3935, 3944 CONSTRUCTION INDUSTRY, 3807, 3808, 3809 BRAND EQUITY, 3917, 3920, 3921, 3927, 3935, 3944 CONSTRUCTIVE DISMISSAL, 3833 BRAND IMAGE, 3726, 3829, 3891, 3902, 3911, 3917, CONSUMER BEHAVIOUR, 3887, 3888, 3889, 3892, 3920, 3960 3895, 3916, 3928, 3930, 3967, 3994 BRAND LOYALTY, 3927, 3944, 3964 CONSUMER DEMAND, 3994 BRAND MANAGEMENT, 3829, 3891, 3902, 3905, CONSUMER RESEARCH, 3887, 3934, 3975 3909, 3910, 3911, 3920, 3921, 3922, 3923, 3924, 3927, CONSUMER RESPONSE, 3888, 3967, 3999 3944, 3960, 3963, 3964 CONSUMER SEGMENTATION, 3899, 3900, 3918, BRAND NAME, 3726, 3829, 3891, 3897, 3902, 3905, 3925, 3926, 4009 3906, 3911, 3917, 3920, 3923, 3960 CONTACT CENTRE, 3777, 3780, 2939, 3999, 4001, BRAND VALUE, 3891, 3920, 3921, 3923, 3924, 3927 4029 BROADCASTING, 3974 CONTRACT DISTRIBUTION, 3992 BUSINESS DEVELOPMENT, 3778, 3782, 4017, CONTRACTING-OUT, 3745, 3765, 3777, 3992 4035, 4038, 4039, 4040, 4041 CONVENIENCE STORE, 3757, 3908, 3909 COPYRIGHT, 3852, 3882 DISCIPLINARY PROCEDURES, 3832 CORPORATE GOVERNANCE, 3720, 3721! DISCRIMINATION, 3827, 4019 CORPORATE GROWTH, 3776 DISMISSAL, 3826, 3831 CORPORATE IMAGE, 3718, 3829 DISPUTE, 3797 CORPORATE PERFORMANCE, 3795, 3796 DISTRIBUTION, 3748, 3749, 3893, 3950, 3989, CORPORATE PLANNING, 4018 3990, 3991, 3992 CORPORATE RESPONSIBILITY, 3720 DISTRIBUTION CHANNEL, 3950 CORPORATE SOCIAL RESPONSIBILITY, 3718 DISTRIBUTION MANAGEMENT, 3749, 3992 CORPORATE STRATEGY, 3723, 3727, 3783, 3908, DIVERSIFICATION, 3907, 3909 4013, 4015, 4016, 4018 DOCUMENT MANAGEMENT, 3772 CORPORATION TAX, 4032 DRINK INDUSTRY, 3904, 3955 COST SAVINGS, 3821! DUE DILIGENCE, 4013 COUNSELLING, 3841! ECONOMIC DEVELOPMENT, 3778, 3873, 4017, CREATIVITY, 3851, 3958, 4036 4031, 4037, 4038, 4039, 4040, 4041 CREDIT CARD, 3740 ECONOMIC GROWTH, 4030, 4035 CRIME, 3811 ECONOMIC TRENDS, 3778, 4027, 4028, 4029, CULTURE, 3782, 3787, 3791, 3801, 3892, 3938, 3940 4030, 4031, 4032, 4033, 4034, 4036, 4037 3954, 4025 ECONOMICS, 3741, 4027, 4028, 4029, 4030, 4032, CUSTOMER BEHAVIOUR, 3762, 3887, 3888, 3889, 4036, 4037, 4038 3892, 3895, 3916, 3928, 3930, 3967, 3994, 3999 ECONOMY, 4036 CUSTOMER COMPLAINT, 3996 EDUCATION, 3845, 3848, 3849 CUSTOMER FOCUS, 3772, 3964, 3987, 3994, 3995, ELECTRONIC BUSINESS, 3950 4002, 4003 ELECTRONIC COMMERCE, 3744, 3894, 3895, CUSTOMER LOYALTY, 3927, 3964, 4002, 4006, 3899, 3939, 3940, 3942, 3943, 3946, 3949, 3950 4010 ELECTRONIC MAIL, 3939 CUSTOMER RELATIONS, 3762, 2769, 3770, 3772, EMPLOYEE BEHAVIOUR, 3815 3775, 3893, 3940, 3994, 3995, 3996, 3997, 3998, 3999 EMPLOYEE DEVELOPMENT, 3773, 3803, 3825, 4007, 4008, 4009, 4010 3836, 3837, 3838, 3839, 3840, 3841, 3842, 3843, 3844, CUSTOMER RELATIONSHIP MANAGEMENT, 3845, 3846, 3847, 3848, 3849, 3850, 4026 3771, 4001, 4007, 4009 EMPLOYEE INVOLVEMENT, 3810 CUSTOMER RETENTION, 3927, 3964, 4002, 4006, EMPLOYEE MOTIVATION, 3722, 3810 4010 EMPLOYEE REMUNERATION, 3799 CUSTOMER SATISFACTION, 3998, 4000, 4002, EMPLOYEE RETENTION, 4020 4005 EMPLOYEE RIGHTS, 3801, 3826, 3830, 3831 CUSTOMER SEGMENTATION, 3899, 3900, 3918, EMPLOYEE SELECTION, 3800, 3802, 3814, 3820, 3925, 3926, 4009 4020 CUSTOMER SERVICE, 3772, 3780, 3844, 3936, EMPLOYMENT, 4029 3958, 3995, 3997, 3998, 3999, 4000, 4002, 4003, 4005, EMPLOYMENT LAW, 3801, 3826, 3827, 3830, 3831, 4006, 4011, 4042 3832, 3833, 4019 CUSTOMER-ORIENTATED, 3987 EMPOWERMENT, 3810 CUSTOMISATION, 3925 ENTERPRISE RESOURCE PLANNING, 3724, DEBT, 3740 3749, 3759, 3771 DECISION MAKING, 3730 ENTREPRENEUR, 3733, 3734, 4040 DEMOGRAPHIC, 3726, 3896, 3904, 3930, 3954, ENTREPRENEURSHIP, 3733, 3734, 3782, 3791, 3956, 3983 3848, 3849, 4017, 4038, 4040 DEREGULATION, 4004 ENVIRONMENTAL PROTECTION, 3744, 3989 DERIVATIVES, 3742 EQUAL OPPORTUNITY, 4019 DESIGN, 3861, 3911 a EQUALITY, 4019 DEVELOPING COUNTRY, 3778. 4027, 4035, 4040 EQUITY, 3742 DIGITAL TELEVISION, 3969 ERGONOMICS, 3806 DIRECT MARKETING, 3896, 3932 ETHNIC GROUP, 3936, 4038 DIRECT RESPONSE TELEVISION, 3960 ETHNIC MINORITY, 3936 DIRECTIVE, 3801, 3809, 3830 EVENT MARKETING, 3905 DIRECTOR, 3719, 3721, 4025 EXECUTIVE DEVELOPMENT, 3837 DISABLED PERSON, 3827 EXPORTING, 3784, 4030 DISABLED WORKER, 3827 FASHION, 386! FAST MOVING CONSUMER GOODS, 3924 HUMAN RESOURCE STRATEGY, 4020, 4022, 4026 FEMALE, 3954 HYPERMARKET, 3779 FINANCIAL MANAGEMENT, 3720, 3735, 3736, INCOME TAX, 4032 3737, 3738, 3740, 3742, 3912 INDUCTION, 3838 FINANCIAL MARKET, 3742 INDUCTION TRAINING, 3838 FINANCIAL PERFORMANCE, 3743 INDUSTRIAL ACCIDENTS, 3807, 3808, 3809 FINANCIAL PLANNING, 3740, 3742, 3743, 3912 INDUSTRIAL INJURY, 3807, 3808, 3809 FINANCIAL REPORTING, 3735, 3736, 3737, 3738 INDUSTRIAL MARKETING, 3762 FINANCIAL SERVICES, 3795, 3796, 3885, 3937, INDUSTRIAL RELATIONS, 3828, 3829 3994, 4004, 4014, 4031, 4033, 4034 INDUSTRIAL TRIBUNAL, 3826, 3832 FIRE PREVENTION, 3805 INFORMATION MANAGEMENT, 3772, 3942 FIRE PROTECTION, 3805 INFORMATION SYSTEM, 3772, 3824 FISHING INDUSTRY, 4041 INFORMATION TECHNOLOGY, 3722, 3749, 3773, FLEXIBLE WORKING, 3818 3774, 3775. 3823. 3824, 3839, 3840, 3841, 3842, 3879, FLEXIBLE WORKING HOURS, 3818 3894, 3942, 4008 FLOTATION, 3717 INNOVATION, 3732, 3746, 3747, 3851, 3852, 3853 FOCUS GROUP, 3726 3854, 3855, 3856, 3857, 3858, 3859, 3860, 3861, 3862, FOOD INDUSTRY, 3892, 3903, 3917 3863, 3864, 3865, 3866, 3867, 3868, 3869, 3870, 3871, FORECASTING, 4023, 4024 3872, 3873, 3874, 3875, 3876, 3877, 3878, 3879, 3880, FORECOURT RETAIL, 3908 3881, 3882, 3883, 3884, 4036 FOREIGN TRADE, 3778, 3784, 4030 INSOURCING, 3821 FOREIGN-OWNED, 4030 INSURANCE COMPANY, 3807, 3808, 3809 FRAUD, 3720 INSURANCE INDUSTRY, 3807, 3808, 3809 GAME THEORY, 3850 INTEGRATION, 3774 GLOBAL MARKETING, 3779, 3946, 4028 INTELLECTUAL CAPITAL, 3798, 3812, 4036 GLOBALISATION, 3778, 3779, 3781, 3784, 3878 INTELLECTUAL PROPERTY, 3852. 3882, 3947 4027 INTERACTIVE TELEVISION, 3967 GOVERNMENT POLICY, 3993 INTEREST RATE, 3742 GRIEVANCE PROCEDURE, 3832 INTERNATIONAL ADVERTISING, 3919 GROCERY TRADE, 3749, 3756, 3757, 3779, 3885, INTERNATIONAL MANAGEMENT, 3735, 3736, 3906, 3907, 3908, 3909, 3911, 3973 3737, 3738, 3778, 3780, 3781, 3782, 3783, 4028 GROSS DOMESTIC PRODUCT, 4030 INTERNATIONAL MARKETING, 3779, 3919, GROWTH RATE, 4030 3946, 4028 HARASSMENT, 3833 INTERNATIONAL TRADE, 3778, 3784, 4030 HEALTH, 3730, 3804, 3807, 3808. 3809, 3817, 3903, INTERNATIONALISATION, 3781, 3784, 3792 3915, 3987 INTERNET, 3762, 3774, 3792, 3895, 3897, 3899, HEALTH SERVICE, 3753, 3799 3929, 3933, 3939, 3941, 3942, 3943, 3946, 3947, 3949, HEALTHCARE, 3753, 3799, 3987 3950, 3956, 3959, 3961, 3967, 3971, 3976, 3980, 3981, HIGH TECHNOLOGY, 3872, 3882 3988, 3996 HIGHER EDUCATION, 3849 INTERPERSONAL SKILLS, 3834, 3835, 3997 HOME SHOPPING, 3941 INTERVIEW, 3723 HOSPITALITY, 3890, 3998 INVENTION, 3851, 3852 HOTEL AND CATERING INDUSTRY, 3890, 3892. INVESTMENT, 3742, 3883, 3912, 3913 3901, 3915, 3998, 4000, 4020, 4024 KNOWLEDGE TRANSFER, 3791, 3869 HUMAN BEHAVIOUR, 3785, 3889, 3928 LABOUR FORCE, 4020, 4022, 4029 HUMAN CAPITAL, 3798, 3812, 4036 LABOUR SUPPLY, 3773, 4020, 4022, 4029 HUMAN RELATIONS, 3815 LAW, 3801, 3805, 3809, 3827, 3830, 3831, 3832, 3833, HUMAN RESOURCE DEVELOPMENT, 3773. 3949, 3985, 4006, 4019 3803, 3825, 3836, 3837, 3838, 3839, 3841, 3842, 3843, LEADER, 3729 3844, 3845, 3846, 3847, 3848, 3849, 3850, 4026 LEADERSHIP, 3727, 3729 HUMAN RESOURCE MANAGEMENT, 3748, 3797, LEAN MANUFACTURING, 3764 3798, 3799, 3800, 3801, 3802, 3803, 3810, 3811, 3812, LEAN PRODUCTION, 3764 3814, 3815, 3816, 3817, 3818, 3820, 3821, 3822, 3823, LEARNING, 3789, 3836, 3845 3824, 3825, 3838, 3846, 3851, 3891, 3988, 4020 LEARNING THEORY, 3789 HUMAN RESOURCE MANAGER, 3822 LEGAL, 3301, 3805, 3827, 3830, 3831, 3832, 3833, HUMAN RESOURCE PLANNING, 4022, 4026 3949, 3985. 4006, 4019 LEGISLATION, 3805, 3809, 3827, 3830, 3831, 3832, 3986 3833, 3949 MEDIATION, 3797 LESBIANS, 3726 MEDIUM-SIZED COMPANY, 3784 LIFESTYLE, 3956 MENTOR, 3841 LOCAL AUTHORITY, 3993 MENTORING, 3841 LOGISTICS, 3744, 3748, 3749, 3893, 3989, 3990, MERGER, 3739, 3790, 4013, 4014 3991, 3992, 3993, 4023 MISSION STATEMENT, 4016 MAGAZINE, 3954, 3966 MOBILE COMMERCE, 3898 MAGAZINE ADVERTISING, 3954, 3966, 3985 MOTIVATION, 3722, 3727, 3810 MANAGEMENT ACCOUNTING, 3741, 3798 MOTOR INDUSTRY, 3746, 3766, 3854, 3862 MANAGEMENT BEHAVIOUR, 3815 MULTIMEDIA, 3896, 3978, 3979 MANAGEMENT DEVELOPMENT, 3837, 3841, MULTINATIONAL, 3781 3843 MULTINATIONAL COMPANY, 3781 MANAGEMENT EDUCATION, 3732, 3848, 3849 MUSIC INDUSTRY, 3947 MANAGEMENT GURU, 3750 NANOTECHNOLOGY, 3869 MANAGEMENT OF CHANGE, 3776, 3822 NEGOTIATION, 3828 MANAGEMENT RESEARCH, 3732, 3750, 3751, NETWORK, 3766, 3884, 3893, 3918, 3950, 3991 3802, 3937 NEURAL NETWORK, 3785 MANAGEMENT TECHNIQUE, 3722, 3724, 3725, NEW PRODUCT DEVELOPMENT, 3746, 3747, 3730, 3731, 3733, 3734, 3758, 3759, 3812, 3813, 3816, 3852, 3853, 3854, 3855, 3856, 3857, 3858, 3859, 3860, 3846 3861, 3862, 3863, 3864, 3865, 3866, 3867, 3868, 3869, MANAGEMENT THEORY, 3733, 3734, 3783 3870, 3871, 3872, 3873, 3874, 3875, 3876, 3877, 3878, MANAGEMENT TOOL, 3724, 3725, 3730, 3731, 3879, 3880, 3881, 3882, 3883 3758. 3759, 3812 NEW TECHNOLOGY, 3845, 3894, 3898, 3942, 4007 MANAGEMENT TRAINING, 3843 NEWSPAPER, 3970, 3982 MANAGERIAL RESPONSIBILITY, 3721, 3728, NEWSPAPER ADVERTISING, 3952, 3970, 3982, 3731 3988 MANAGERIAL ROLE, 3721, 3728, 3731, 3733, 3734 NICHE MARKET, 3938 MANAGING DIRECTOR, 3727 NICHE MARKETING, 3938 MANUFACTURING, 3747, 3764, 3765, 3767, 3768, NON-EXECUTIVE DIRECTOR, 3721 3769, 3775, 3994 OCCUPATIONAL HEALTH, 3730, 3804, 3807, 3808, MARKET ENTRY, 3779 3809, 3817 MARKET RESEARCH, 3757, 3887, 3888, 3904, OCCUPATIONAL SAFETY, 3729, 3730, 3804, 3805, 3906, 3911, 3934, 3936, 3975 3807, 3808, 3809, 3811, 3813, 3819 MARKET SEGMENT, 3900, 3918, 3925 OFFSHORE, 3777. 3780. 4029, 4031 MARKET SEGMENTATION, 3899, 3918, 3925, ONLINE ADVERTISING, 3933, 3952, 3956, 3959, 3926, 4009 3960, 3961, 3971, 3980, 3981 MARKET TRENDS, 3895, 3913, 3930 ONLINE MARKETING, 3744, 3895, 3896, 3897, MARKETING AGENCY, 3919, 3945 3898, 3929, 3933, 3939, 3943, 3946, 3950, 3967, 3971, MARKETING CAMPAIGN, 3902, 3926, 3927, 3964 3996 MARKETING EFFECTIVENESS, 3886, 3932, 3935, ONLINE SHOPPING, 3941 3949, 3979, 3984, 3987 ORGANISATIONAL BEHAVIOUR, 3785, 3786, MARKETING MANAGEMENT, 3891, 3912, 3914, 3788, 3789, 3790, 3791, 3792, 3793, 3795, 3796, 4021 3919, 3940, 3963 ORGANISATIONAL CHANGE, 3776, 3787, 3789, MARKETING MIKX, 3931, 3974, 4012 3790, 3793 MARKETING MODEL, 395! ORGANISATIONAL CULTURE, 3787, 3788, 4025 MARKETING RESEARCH, 3726, 3888, 3889, 3890, ORGANISATIONAL DEVELOPMENT, 3776, 3787. 3900, 3901, 3916, 3929, 3933, 3934, 3936, 3943, 3948, 3789, 3790, 3791, 3793, 3794, 3803, 3851 3951, 3987, 3998, 4000, 4003, 4005, 4006, 4024 ORGANISATIONAL LEARNING, 3789 MARKETING TECHNIQUE, 3952 ORGANISATIONAL PERFORMANCE, 3794, 3795, MARKETING THEORY, 3916, 3918, 3922, 3923, 3796, 4018 3925, 3928, 3930, 3951, 3963 ORGANISATIONAL RESEARCH, 3785, 3790, 3791, MASS MARKET, 3925 3793, 3794, 3795, 3796, 4021 MBA, 3848, 3849 ORGANISATIONAL STRUCTURE, 402! MEDIA PLANNING, 3919, 3959, 3963, 3964, 3965, ORGANISATIONAL THEORY, 3786, 3788, 3794 3967, 3968, 3969, 3972, 3977, 3978, 3979, 3982, 3985, OUTSOURCING, 3745, 3755, 3765, 3772, 3777, 3780, 3800, 3814, 3821, 3823, 3824, 3992, 4027, 4029 QUALITY ASSURANCE, 3754 OWN BRAND, 3906, 3911, 3924 QUALITY MANAGEMENT, 3750, 3751, 3752, 3753, OWN LABEL, 3906, 3911, 3924 3754, 3758, 3787, 3788, 3843 PACKAGE DESIGN, 3911 QUALITY SYSTEM, 3754, 3937 PACKAGING, 3911 RACIAL DISCRIMINATION, 4019 PARTNERSHIP, 3755, 3770 RADIO ADVERTISING, 3965 PATENT, 3852, 3882 RAIL TRANSPORT, 3989 PAY, 3799 RANKING, 3886 PERFORMANCE MANAGEMENT, 3724, 3725, RECRUITMENT, 3800, 3802, 3814, 3820, 3838, 3743, 3750, 3758, 3812, 3813, 3816, 3846, 3937, 4001, 3988, 4020 4004 REGIONAL DEVELOPMENT, 3866, 3867, 3868, PERFORMANCE MEASUREMENT, 3724, 3725, 3869, 3870, 3871, 3872, 3873, 4031, 4033, 4039, 4041 3758, 3795, 3796, 3812, 3813, 3816, 3846, 3937, 4001, REGULATION, 3805, 3831, 3955 4004 RELATIONSHIP MARKETING, 3996 PERSONALITY, 4042 REMUNERATION, 3799 PHARMACEUTICAL INDUSTRY, 3949 RESEARCH AND DEVELOPMENT, 3732. 3852. PIRACY, 3947 3859, 3860, 3862, 3864, 3865, 3866, 3867, 3868, 3869, POINT OF PURCHASE, 3888, 3962 3870, 3871, 3872, 3873, 3874, 3875, 3876, 3877. 3878, POINT OF SALE, 3888, 3962 3879, 3880, 3881, 3882, 3883, 3884 POLLUTION, 3989 RESEARCH MANAGEMENT, 3864, 3865, 3866, PRE-TESTING, 3975, 3976 3867, 3868, 3869, 3870, 3871, 3872, 3873, 3874, 3875, PRESENTATION, 3834, 3835 3876, 3877, 3878, 3879, 3883, 3884 PRESENTEEISM, 3817 RESIGNATION, 3826 PRESS ADVERTISING, 3953, 3970, 3982, RETAIL TRADE, 3748, 3749, 3756, 3757, 3779, 3811, 3988 3837, 3885, 3906, 3907, 3908, 3909, 3910, 3911, 3941, PRICING, 3941, 3990 3973, 4011 PRICING POLICY, 3941 RETAILER, 3756, 3757, 3811, 3907, 3908, 3909, PRICING STRATEGY, 3941 3973, 4007 PRINTING INDUSTRY, 4002 RETAILING, 3748, 3811, 3907, 3973, 4011 PRIVATE BRAND, 3906, 3911, 3924 RETENTION, 4006 PRIVATE LABEL, 3906, 3911, 3924 RISK ASSESSMENT, 3805, 3817 PROBLEM SOLVING, 3730 RISK MANAGEMENT, 3813 PROCUREMENT, 3745, 3755, 3756, 3757, 3760, ROAD TRANSPORT, 3989, 3990, 3993 3761, 3762, 3763, 3766, 3769, 3770, 3771, 3775, 3893, SAFETY, 3719, 3729, 3730, 3804, 3805, 3807, 3808, 3992 3809, 3811, 3813, 3819 PRODUCT DEVELOPMENT, 3852, 3853, 3854, SAFETY MANAGEMENT, 3729, 3730, 3804 3855, 3856, 3857, 3858, 3861, 3864, 3865, 3866, 3867, SAFETY POLICY, 3804 3868, 3869, 3870, 3871, 3872, 3873, 3874, 3875, 3876, SCIENCE PARK, 3864, 3865, 3867, 3868, 3869, 3877, 3878, 3879, 3880, 3883, 3884 3870, 3871, 3872, 3873, 3874, 3875, 3876 PRODUCT INNOVATION, 3746, 3747, 3852, 3853, SECURITY, 3719 3854, 3855, 3856, 3857, 3858, 3859, 3860, 3861, 3862, SELF-DIRECTED TEAM, 3752 3863, 3864, 3865, 3866, 3867, 3868, 3869, 3870, 3871, SELLER, 3770 3872, 3873, 3874, 3875, 3876, 3877, 3878, 3879, 3880, SENIOR MANAGEMENT, 3719 3881, 3882, 3883, 3884 SERVICE INDUSTRY, 3753, 3780, 3936, 3937, 3948, PRODUCTION MANAGEMENT, 3747, 3758, 3764, 3958, 3997, 3998, 4000, 4003, 4004, 4005, 4006, 4011, 3765, 3767, 3768, 3769, 3775 4020, 4035, 4042 PROFESSIONAL SERVICES, 3821, 3824, 4006, SERVICE QUALITY, 3937, 4000, 4011 4009 SERVQUAL, 3998, 4011 PROJECT MANAGEMENT, 3722 SEX DISCRIMINATION, 4019 PROMOTION, 3837, 3886 SEXUAL HARASSMENT, 3833 PSYCHOLOGY, 3889, 4042 SHARE PRICE, 3739, 3741, 3742 PUBLIC IMAGE, 3718 SHARE VALUE, 3739, 3741 PUBLIC RELATIONS, 3718, 3829, 3919, 4012 SHAREHOLDER, 3717 PUBLISHING INDUSTRY, 3982 SHAREHOLDER VALUE, 3717, 3935 PURCHASING, 3745, 3755, 3756, 3757, 3760, 3761, SHIPPING, 3991 3762, 3763, 3766, 3769, 3770, 3771, 3775, 3893, 3992 SHIPPING INDUSTRY, 3991 SHOPPING, 3895, 3941 3752, 3753, 3787, 3788 SIX SIGMA, 3724, 3730 TOURISM, 3889, 3899, 3900, 3936, 3948, 4020 SKILLS SHORTAGE, 3773, 4020, 4026 TRADE MARK, 3916 SMALL COMPANY, 3784, 3791, 4011, 4017 TRADE UNION, 3828, 3830, 3831 SOCIAL RESPONSIBILITY, 3718 TRAINING, 3838, 3839, 3840, 3841, 3842, 3843, SOCIO-ECONOMIC, 3983, 4040 3844, 3845, 3847, 3848, 3849, 3850, 4026 SOFTWARE, 3774, 3823, 3842 TRAINING EFFECTIVENESS, 3847 SPAM, 3898 TRANSPORT, 3993 SPONSORSHIP, 3931 TRAVEL, 3993 STAKEHOLDER, 3717 TRAVEL INDUSTRY, 3899, 3900, 3936, 3948, 4000 STAKEHOLDER VALUE, 3717 TRIBUNAL, 3832 STANDARD, 3735, 3736, 3737, 3738, 3754, 3955, TURNAROUND MANAGEMENT, 3822 3961 UNEMPLOYMENT, 4029 START-UP, 4017 UNFAIR DISMISSAL, 3826, 3831 STATISTICS, 3811, 3904 UNION, 3828, 3830, 3831 STOCK MARKET, 3717 UNION AGREEMENT, 3828 STRATEGIC PLANNING, 3723, 3727, 3783, 3908, UNIVERSITY, 3884 4013, 4015, 4016, 4017, 4018 VENTURE CAPITAL, 4013 STRATEGY FORMULATION, 3783, 4016 VIOLENCE, 3811! SUBCONTRACTING, 3745 VOCATIONAL TRAINING, 3847 SUCCESSION PLANNING, 3837 WOMAN MANAGER, 4025 SUPERMARKET, 3756, 3757, 3779. 3885, 3907, WOMEN, 3726, 3904, 3954, 4021, 4025 3908, 4007 WOMEN AT WORK, 4021! SUPPLIER, 3756, 3761, 3762, 3769, 3775, 4008 WORK FORCE, 3803, 4022 SUPPLY CHAIN, 3744, 3746, 3747, 3748, 3749, 3755, WORKING CONDITIONS, 3806 3756. 3757. 3759. 3760, 3761. 3766, 3767. 3768, 3770, WORKING ENVIRONMENT, 3806 3771. 3850, 3853, 3854, 3855, 3856, 3857, 3858, 3859, WORKING HOURS, 3801, 3818, 3830 3860, 3861, 3862, 3863, 3893, 4008, 4023 WORKING TIME, 3801, 3818, 3830 SUPPLY MANAGEMENT, 3744, 3746, 3747, 3748, WORKING WEEK, 380! 3749, 3755, 3756, 3757. 3759, 3760, 3761, 3762, 3763, WORKING WOMEN, 402! 3766. 3767, 3768, 3769, 3770, 3771. 3775, 3850, 3853, WORLD WIDE WEB, 3762, 3774, 3792, 3895, 3897, 3854. 3855. 3856. 3857. 3858. 3859, 3860, 3861. 3862. 3899, 3929, 3933, 3939, 3941, 3942, 3943, 3946, 3947, 3863, 3893, 3992, 4008, 4023 3949, 3950, 3956, 3959, 3961, 3971, 3976, 3980, 3981, SURVEY, 3751, 3811, 3886, 3904 3988, 3996 SUSTAINABLE DEVELOPMENT, 3930 YOUTH, 3896 TAKEOVER, 3739 TARGET MARKET, 3927, 3954 TAX, 4032 TAXATION, 4032 TEAM BASED PAY, 3799 TEAM DEVELOPMENT, 3752, 3799, 3850 TEAM WORKING, 3752, 3799 TEAMBUILDING, 3752, 3799 TECHNOLOGICAL CHANGE, 3894 TECHNOLOGICAL DEVELOPMENT, 3870, 3894 TECHNOLOGY PARK, 3864, 3865, 3867, 3868, 3869, 3870, 3871, 3872, 3873, 3874, 3875, 3876 TELECOMMUNICATIONS, 3775, 3776, 3879, 3894, 3896, 3898, 3942, 3944, 4008 TELEVISION, 3955, 3969, 3982 TELEVISION ADVERTISING, 3955, 3965, 3969, 3973, 3982, 3986, 3988 TEMPORARY STAFF, 3825 TOP MANAGEMENT, 3719, 3723, 3727, 3728, 3837, 3914, 4025 TOTAL QUALITY MANAGEMENT, 3750, 3751,

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Management and Marketing Abstracts 2004: Vol 29 Index PDF

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Author Index Abbot D, 3806 Brown D, 3798 Ellis T, 390! Abukhader S M, 3744 Brown M, 4004 Elms S, 3978 Adams M, 3801 Bruce R, 3735, 3736 Ephron E, 3965 Addy R, 3756, 3811 Buchanan R, 372! Erdem S A, 3949 Adshead A, 3832 Budworth T, 3807 Ereaut G, 3934 Agres S, 3935 Bugliarello G, 3864 Eriksson K, 3791 Aiken K D, 3940 Burns K, 3959 Essery E, 3818 Aikin O, 3831 Cabral R, 3874 Estay C, 3782 Aitken L, 3740 Caitlin J, 3892 Farquharson M, 3828 Anderson B, 3776 Capiez A, 4000 Fecikova I, 3788 Anderson R B, 4038 Carrington L, 3803 Ferguson R, 3876 Angwin D, 3790 Carter M, 3983 Fidderman H, 3808 Anttiroiko A-V, 3865 Chacko T I, 4018 Filion L J, 3733 Arkin A, 4025 Chiu Y, 3937 Flood G, 3773 Armstrong M, 3816 Choy K L, 3769 Flores L, 3929 Arney E, 3836 Clegg A, 3887 Florida R, 4036 Arora A, 3987 Clemons E C, 3994 Fogel G, 4040 Arora R, 3987 Clow K E, 3949 Frantz B, 4009 Bailey A, 3772 Cohen E, 4024 Frase-Blunt M, 3821 Bailey A A, 3996 Coleman J, 3768 Furrer O, 3783 Baker P, 3765, 4026 Coleman R W, 3779 Galbraith C S, 4038 Bakhru A, 3946 Cooke P, 3867 Gallagher D, 3835 Balaz V, 4035 Cooney R, 3752 Gallear D, 3787 Balls A, 4027 Cramphorn §S, 3975 Gardener E P M, 4004 Bamber L, 3804 Croft J, 4034 Garnsey E, 3878 Barnes B R, 4006 Croft M, 3952, 3961 Getz G, 3851 Baron A, 3816 Cross L, 4002, 4010 Ghobadian A, 3787, 3794 Barsoux J-L, 3815 Croxton M, 3749 Gillis R, 3829 Bartiam L, 3904 Croy G, 3814 Glassman M, 4016 Bartikowski B, 4005 Cruz G C, 3890 Goddard M, 3742 Bartkus B R, 4016 Curi M, 3910 Govindarajan V, 3789 Barwise P, 3880 Cutler B, 3943 Grant J, 3930 Benady D, 3905 Dacko S G, 3899 Grant R M, 3946 Bence V, 3732 Dana L P, 4038 Green A, 3969 Bergenthal M, 3926 Davies G, 3907 Gregory A, 3764 Bernardi C, 3849 Dawar N, 3995 Griffin P, 3830 Bhuyan S, 3863 De Ruiter S, 3942 Grosse R, 3778 Bibby A, 3812 Delonno A, 3819 Guha M, 3913 Biel A, 3921 deMin J, 3991 Gullen P, 3968 Bilgen B, 3767 Dempsey M, 4001 Guo R, 3948 Binns S, 3727 Dobres C, 3967 Haas R, 3855 Bird A, 3721 Doonar J, 3915 Hamel G, 385! Blackhurst C, 3723 Doran K, 3763 Hanges P J, 3786 Bliese P D, 3786 Downey-Ennis K, 3753 Harinarayana K, 3857 Bolton S, 3947 Duffy M, 3970 Harrington D, 3753 Bouras A, 3771 Duggan B, 3814 Harrington S, 3757, 3908 Bouwman H, 3939 Dwek R, 3999 Harris E G, 4042 Bowonder B, 3746, 3853, 3856, Dyson P, 3963 Hatten K J, 3795 3863 Earls M, 3925 Hemp P, 3817 Breen J P, 4017 Easton S, 3763 Hemsley S, 3984 Brien A, 4020 Edward D, 4037 Hermann P, 4018 Bristow M, 3888 Ehrenberg A, 3927 Hesselmans M, 3766 Broadbent T, 3976 Einhorn E, 3923 Hill F, 3810 Brooks M, 3717 Elango B, 378! Hill R M, 3958 Author Index Abbot D, 3806 Brown D, 3798 Ellis T, 390! Abukhader S M, 3744 Brown M, 4004 Elms S, 3978 Adams M, 3801 Bruce R, 3735, 3736 Ephron E, 3965 Addy R, 3756, 3811 Buchanan R, 372! Erdem S A, 3949 Adshead A, 3832 Budworth T, 3807 Ereaut G, 3934 Agres S, 3935 Bugliarello G, 3864 Eriksson K, 3791 Aiken K D, 3940 Burns K, 3959 Essery E, 3818 Aikin O, 3831 Cabral R, 3874 Estay C, 3782 Aitken L, 3740 Caitlin J, 3892 Farquharson M, 3828 Anderson B, 3776 Capiez A, 4000 Fecikova I, 3788 Anderson R B, 4038 Carrington L, 3803 Ferguson R, 3876 Angwin D, 3790 Carter M, 3983 Fidderman H, 3808 Anttiroiko A-V, 3865 Chacko T I, 4018 Filion L J, 3733 Arkin A, 4025 Chiu Y, 3937 Flood G, 3773 Armstrong M, 3816 Choy K L, 3769 Flores L, 3929 Arney E, 3836 Clegg A, 3887 Florida R, 4036 Arora A, 3987 Clemons E C, 3994 Fogel G, 4040 Arora R, 3987 Clow K E, 3949 Frantz B, 4009 Bailey A, 3772 Cohen E, 4024 Frase-Blunt M, 3821 Bailey A A, 3996 Coleman J, 3768 Furrer O, 3783 Baker P, 3765, 4026 Coleman R W, 3779 Galbraith C S, 4038 Bakhru A, 3946 Cooke P, 3867 Gallagher D, 3835 Balaz V, 4035 Cooney R, 3752 Gallear D, 3787 Balls A, 4027 Cramphorn §S, 3975 Gardener E P M, 4004 Bamber L, 3804 Croft J, 4034 Garnsey E, 3878 Barnes B R, 4006 Croft M, 3952, 3961 Getz G, 3851 Baron A, 3816 Cross L, 4002, 4010 Ghobadian A, 3787, 3794 Barsoux J-L, 3815 Croxton M, 3749 Gillis R, 3829 Bartiam L, 3904 Croy G, 3814 Glassman M, 4016 Bartikowski B, 4005 Cruz G C, 3890 Goddard M, 3742 Bartkus B R, 4016 Curi M, 3910 Govindarajan V, 3789 Barwise P, 3880 Cutler B, 3943 Grant J, 3930 Benady D, 3905 Dacko S G, 3899 Grant R M, 3946 Bence V, 3732 Dana L P, 4038 Green A, 3969 Bergenthal M, 3926 Davies G, 3907 Gregory A, 3764 Bernardi C, 3849 Dawar N, 3995 Griffin P, 3830 Bhuyan S, 3863 De Ruiter S, 3942 Grosse R, 3778 Bibby A, 3812 Delonno A, 3819 Guha M, 3913 Biel A, 3921 deMin J, 3991 Gullen P, 3968 Bilgen B, 3767 Dempsey M, 4001 Guo R, 3948 Binns S, 3727 Dobres C, 3967 Haas R, 3855 Bird A, 3721 Doonar J, 3915 Hamel G, 385! Blackhurst C, 3723 Doran K, 3763 Hanges P J, 3786 Bliese P D, 3786 Downey-Ennis K, 3753 Harinarayana K, 3857 Bolton S, 3947 Duffy M, 3970 Harrington D, 3753 Bouras A, 3771 Duggan B, 3814 Harrington S, 3757, 3908 Bouwman H, 3939 Dwek R, 3999 Harris E G, 4042 Bowonder B, 3746, 3853, 3856, Dyson P, 3963 Hatten K J, 3795 3863 Earls M, 3925 Hemp P, 3817 Breen J P, 4017 Easton S, 3763 Hemsley S, 3984 Brien A, 4020 Edward D, 4037 Hermann P, 4018 Bristow M, 3888 Ehrenberg A, 3927 Hesselmans M, 3766 Broadbent T, 3976 Einhorn E, 3923 Hill F, 3810 Brooks M, 3717 Elango B, 378! Hill R M, 3958 Ho P, 3775 Lester R, 3894 Nagaraj B V, 3861 Hohenthal J, 379! Lester T, 3725 Nairn G, 3759 Hollis N, 3977 Lewis S, 3914 Neely A, 388! Honig B, 4038 Li Y, 3937 Neubert G, 3771 Hookway J, 3780 Liang C-l, 3948 Newing R, 3758, 3813 Horton B, 3973 Liden S B, 4003 Nohria N, 3728 Howard M, 3741 Ligas M, 3997 O'Leary J T, 3900 Howells J, 3839, 3841 Liker J K, 3854 O’ Regan N, 3794 Hsieh L-F, 3770 Lindbergh J, 379! Okeahalam C C, 3796 Hsu C H C, 3889 Lingji L, 3873 Oppenheim C, 3732 Hu J, 3937 Liu B S, 3940 Osland G E, 3940 Humby C, 3932 Llosa S, 4005 Ouzrout Y, 3771 Hug R, 3810 Lo K, 3738 Owens J D, 3893 Hurdle D, 3993 Lo V, 3769 Ozkarahan I, 3767 Hymowitz C, 4007 Logue A C, 3824 Palihawadana D, 4006 Ibanez N, 3990 Longhi C, 3878 Palocsay S W, 3785 Jalabert G, 3868 Lorsch J W, 3728 Pan Y, 3980 James K E, 3949 Lowrie A, 3884 Park D-H, 3998 James W L, 3795 Lyons A, 3768 Park S-C, 387! Jang SC, 3900 MacDaid D, 3749 Parravicini M C, 3906 Jansson C, 3888 Mack P, 3910 Parry C, 3892, 3895, 3904 Jarvis T, 3972 Mackinnon I, 3845 Passingham-Hughes H, 3924 Javalgi R, 3943 Mackoy R D, 3940 Peng Y, 4014 Jayasimha P, 3747 Makely W, 3911 Pennewiss S, 4041 Jenkins W, 3951 Manzoni J-F, 3815 Peredo A M, 4038 Johnson B, 3953 Marlow N, 3888 Petersen D, 3729 Johnson L W, 3958 Martinez-Fernandez C, 3869 Pett T L, 3784 Johnson M E, 3755 Masson P, 3978 Phillipson J, 3799 Jonson G, 3744 Matthews R, 4030 Piccino D, 3722 Jordan J, 3947 Mauborgne R, 3938 Ping H, 3873 Kaya A, 4000 McAfee R B, 4016 Pitcher G, 3903 Kehoe D, 3768 McCarthy J, 3827 Pitkethly R, 3852 Kekelae T, 3788 McDougall G, 4009 PlummerJ , 3923 Kelsey S J, 3936 McFarland R G, 398! Poli A, 3849 Kim W C, 3938 McGahan A M, 3883 Politi J, 3739 King N, 4028 McKnight P J, 3884 Pomeroy A, 3822 Kitaigorodskaia N, 3788 McLelland F, 3909 Porter M E, 3728 Klemm M S, 3936 McNab J, 3898 Potter D, 3989, 4023 Knights S, 3748 Meadows-Klue D, 397! Prahlada, 3859 Kolah A, 3974 Mean L J, 402! Prasad G V, 3858 Komninos N, 3866 Meehan §S, 3880 Prashantham S, 3792 Krug J A, 3783 Meyer D G, 3795 Purvis S, 3982 Kumar Y, 3747 Miller W F, 3877 Quattrocchi-Oubradous X, 3931 Ladika S, 3719 Milne J, 3842 Raghavan N R S, 3850 Lanaza-Abbott J E, 3890 Milsom P, 3895 Rahman Z, 3950 Langlet L D, 3854 Mitchell A, 3891 Rajeev S V, 3850 Lau H C W, 3769 Mohan A, 3747 Rao M, 3858 Lee H L, 3760 Molian D, 4013 Rapp S, 3966 Lee J M, 4042 Montgomery J, 3726 Raven P, 4011 Lee K A, 3998 Moon H, 3998 Reed D, 3886 Lee W B, 3769 Moro D, 3849 Reid P, 4019 Lee Y, 3998 Morrison A M, 3900 Reilly P, 3799 Lee Y-K, 3998 Mortimer R, 3916, 3917 ReVelle J B, 3730 Leevers K, 3869 Moskowitz H, 3933 Riley B, 4031, 4033 Lei Z, 3873 Moult B, 3935 Ro Y K, 3854 Lester D L, 3793 Mulford C, 4018 Roan P, 3992 Robb D, 3846 Swann C, 4032 Yao Y, 3872 Roberts B, 3823 Taddia M, 3985 Yongjin NHO, 3802 Roberts D, 4029 Tait B, 3922 Young S, 3792 Roberts P A B, 3751 Tang F, 3941 Zimmerman A, 3762 Roberts Z, 3797 Taylor D W, 3734 ZinkhanG M, 3980 Robideaux D R, 3957 Tellefsen T, 3762 Zneimer A, 3837 Robinson J, 3897, 3988 Terazono E, 3944 Zuliani J-M, 3868 Rogers P, 3721 Thomas H, 3783 Zunder T, 3990 Rouse L, 3986 Thomas K, 3724 Ryder I, 3920 Thompson D, 3844, 3847 Sackett P R, 3802 Titz K, 3890 Saigol L, 3739 Todd P, 3943 Sanden B, 4003 Torres O, 4039 Schenkel A, 3754 Tournes I, 3954 Schieb-Bienfait N, 3848 Trapp R, 3737 Schrader C B, 4018 Trappey A J C, 3775 Schwartz Z, 4024 Trappey C V, 3775 Segal J A, 3833 Trimble C, 3789 Sen A, 3859 Tulgan B, 3731 Seo J, 3901 Tulip S, 3800 Seth S, 3918 Tyler K, 3825 Sharma K J, 3853, 3856, 3860 Tyrrell P, 3882 3863 Upchurch R S, 3901 Sheu C, 3981 Van Dalsem S, 398! Shreshtha B B, 3850 van den Berg L, 3879 Siino C, 3868 van der Meer A, 3879 Silverman G, 3945 van der Meer R B, 3750 Simmie J, 3868 Van Heck E, 3942 Simmons L P A, 3939 van Hool J, 3834 Simms J, 4015 van Winden W, 3879 Singh S, 3955 Vandenbosch M, 3995 Sinha M, 3855 Verwaal E, 3766 Sirkin K, 3964 Waddell D, 3843 Skapinker M, 3777, 4022 Walley E E, 3734 Slone R E, 3761 Walter I, 3720 Smith P, 3799 Wang K, 4014 So S C K, 3769 Wang Q, 3948 Sohal A, 3752 Ward C, 3960 Solt Q, 4013 Warwood § J, 3751 Soltani E, 3750 Waterman L, 3805 Sorrell M, 3919 Watson E, 3756 Spaeth J, 3935 Webb D, 3776 Spencer C, 4012 Wells S J, 3820 Spencer S, 3826 Welsh D H B, 4011 Spitler R, 3994 Wheatley M, 3718 Stern S, 3838 White M M, 3785 Sternberg R, 3875 Whittle S, 3774, 3840 Stewart D, 3843 Williams B, 3753 Stewart-Hunter M, 3926 Williams H M, 402! Stones J, 3885, 3896, 3902 Williams T M, 3750 Strambach S, 3868 Witzel M, 3743 Stubbs C, 4008 Wolfe K, 3889 Sudharshan D, 3783 Wolff J A, 3784 Sumantran V, 3862 Yan Z, 4030 Surguy J, 3912 Yang H, 3802 Suzuki S, 3870 Yang K C C, 3956 Subject Index ABSENTEEISM, 3817 BUSINESS EDUCATION, 3732, 3848, 3849 ACCOUNTABILITY, 3935 BUSINESS PARK, 3993 ACCOUNTANT, 3741 BUSINESS SCHOOL, 3732 ACCOUNTING, 3735, 3736, 3737, 3738, 3741, 3798 BUSINESS-TO-BUSINESS, 3762 ACQUISITION, 3739, 3776, 3790, 4013 BUYER, 3770 ADSPEND, 3953, 3959, 3966, 3985, 3986 CALL CENTRE, 3777, 3780, 3939, 3999, 4001, 4029 ADVERTISEMENT, 3957, 3976 CAREER DEVELOPMENT, 3820, 3837 ADVERTISER, 3919, 3958 CAREER PROFILE, 3727, 3914 ADVERTISING, 3726. 3897, 3919, 3928, 3933, 3945, CASE LAW, 3826, 3833 3952, 3953, 3954, 3955, 3956, 3957, 3958, 3959, 3960, CASE STUDY, 3754, 3765, 3776, 3820, 3822, 3828, 3961. 3962, 3963, 3964, 3965, 3966, 3968, 3969, 3970, 3840, 3845, 3856, 3902, 3915, 3917, 3938, 4039, 4041 3971, 3973, 3974, 3975, 3976, 3977, 3978, 3979, 3980, CHAIRMAN, 3723 3981, 3982, 3983, 3984, 3985, 3986, 3987, 3988 CHEMICAL INDUSTRY, 3766 ADVERTISING AGENCY, 3919, 3945 CHIEF EXECUTIVE OFFICER, 3728, 3837, 3938 ADVERTISING CAMPAIGN, 3952, 3960 CHILDREN, 3896 ADVERTISING EFFECTIVENESS, 3952, 3957, CLUSTER ANALYSIS, 3901 3960, 3966, 3972, 3974, 3976, 3977, 3979, 3984, 3987 COACHING, 3836, 3843 ADVERTISING EXPENDITURE, 3953, 3959, 3966, CODE OF PRACTICE, 3955 3985, 3986 COLLABORATION, 3755, 3770 ADVERTISING INDUSTRY, 4012 COLLECTIVE AGREEMENT, 3831! ADVERTISING MEDIA, 3962, 3973, 3974, 3977 COLLECTIVE BARGAINING, 3831 3984, 3986 COMMUNICATION, 3775, 3834, 3835, 3879, 3912, ADVERTISING RESEARCH, 3726, 3933, 3952 3942, 3987, 4008 3956. 3957. 3958, 3960, 3975, 3977, 3978, 3979, 3980, COMMUTING, 3993 3981, 3983 COMPANY ACQUISITION, 3739, 3776, 3790, 4013 ADVERTISING STRATEGY, 3981 COMPANY DEVELOPMENT, 3782 ADVERTISING THEORY, 3966, 3968, 3972 COMPANY EXPANSION, 3776, 3907, 3909, 4015 AEROSPACE INDUSTRY, 3747, 3855, 3856, 3857 COMPANY FINANCE, 3739 AIR TRANSPORT, 3913, 4000, 4015 COMPANY IMAGE, 3829 AMBIENT MEDIA, 3962 COMPANY MERGER, 3739, 3790, 4013, 4014, 4034 ANNUAL REPORT, 3804 COMPANY PERFORMANCE, 3794, 3795, 3796, ANNUALISED HOURS, 3818 4018 AUCTION, 3942 COMPANY PROFILE, 4015 AUTOMATION, 3748 COMPANY TAKEOVER, 3739 BALANCED SCORECARD, 3724, 3725 COMPETITION, 4028 BANKING, 3795, 3796, 3885, 3937, 3994, 4004, 4014, COMPUTER AIDED DESIGN, 3855 4031, 4033, 4034 COMPUTER INDUSTRY, 3773, 3841, 3902 BIOTECHNOLOGY, 3876 CONDITIONS OF EMPLOYMENT, 3818 BOARD OF DIRECTORS, 3719, 3721, 4025 CONFLICT MANAGEMENT, 3797 BRAND CAPITAL, 3726, 3829, 3917, 3920, 3921, CONSOLIDATION, 4034 3927, 3935, 3944 CONSTRUCTION INDUSTRY, 3807, 3808, 3809 BRAND EQUITY, 3917, 3920, 3921, 3927, 3935, 3944 CONSTRUCTIVE DISMISSAL, 3833 BRAND IMAGE, 3726, 3829, 3891, 3902, 3911, 3917, CONSUMER BEHAVIOUR, 3887, 3888, 3889, 3892, 3920, 3960 3895, 3916, 3928, 3930, 3967, 3994 BRAND LOYALTY, 3927, 3944, 3964 CONSUMER DEMAND, 3994 BRAND MANAGEMENT, 3829, 3891, 3902, 3905, CONSUMER RESEARCH, 3887, 3934, 3975 3909, 3910, 3911, 3920, 3921, 3922, 3923, 3924, 3927, CONSUMER RESPONSE, 3888, 3967, 3999 3944, 3960, 3963, 3964 CONSUMER SEGMENTATION, 3899, 3900, 3918, BRAND NAME, 3726, 3829, 3891, 3897, 3902, 3905, 3925, 3926, 4009 3906, 3911, 3917, 3920, 3923, 3960 CONTACT CENTRE, 3777, 3780, 2939, 3999, 4001, BRAND VALUE, 3891, 3920, 3921, 3923, 3924, 3927 4029 BROADCASTING, 3974 CONTRACT DISTRIBUTION, 3992 BUSINESS DEVELOPMENT, 3778, 3782, 4017, CONTRACTING-OUT, 3745, 3765, 3777, 3992 4035, 4038, 4039, 4040, 4041 CONVENIENCE STORE, 3757, 3908, 3909 COPYRIGHT, 3852, 3882 DISCIPLINARY PROCEDURES, 3832 CORPORATE GOVERNANCE, 3720, 3721! DISCRIMINATION, 3827, 4019 CORPORATE GROWTH, 3776 DISMISSAL, 3826, 3831 CORPORATE IMAGE, 3718, 3829 DISPUTE, 3797 CORPORATE PERFORMANCE, 3795, 3796 DISTRIBUTION, 3748, 3749, 3893, 3950, 3989, CORPORATE PLANNING, 4018 3990, 3991, 3992 CORPORATE RESPONSIBILITY, 3720 DISTRIBUTION CHANNEL, 3950 CORPORATE SOCIAL RESPONSIBILITY, 3718 DISTRIBUTION MANAGEMENT, 3749, 3992 CORPORATE STRATEGY, 3723, 3727, 3783, 3908, DIVERSIFICATION, 3907, 3909 4013, 4015, 4016, 4018 DOCUMENT MANAGEMENT, 3772 CORPORATION TAX, 4032 DRINK INDUSTRY, 3904, 3955 COST SAVINGS, 3821! DUE DILIGENCE, 4013 COUNSELLING, 3841! ECONOMIC DEVELOPMENT, 3778, 3873, 4017, CREATIVITY, 3851, 3958, 4036 4031, 4037, 4038, 4039, 4040, 4041 CREDIT CARD, 3740 ECONOMIC GROWTH, 4030, 4035 CRIME, 3811 ECONOMIC TRENDS, 3778, 4027, 4028, 4029, CULTURE, 3782, 3787, 3791, 3801, 3892, 3938, 3940 4030, 4031, 4032, 4033, 4034, 4036, 4037 3954, 4025 ECONOMICS, 3741, 4027, 4028, 4029, 4030, 4032, CUSTOMER BEHAVIOUR, 3762, 3887, 3888, 3889, 4036, 4037, 4038 3892, 3895, 3916, 3928, 3930, 3967, 3994, 3999 ECONOMY, 4036 CUSTOMER COMPLAINT, 3996 EDUCATION, 3845, 3848, 3849 CUSTOMER FOCUS, 3772, 3964, 3987, 3994, 3995, ELECTRONIC BUSINESS, 3950 4002, 4003 ELECTRONIC COMMERCE, 3744, 3894, 3895, CUSTOMER LOYALTY, 3927, 3964, 4002, 4006, 3899, 3939, 3940, 3942, 3943, 3946, 3949, 3950 4010 ELECTRONIC MAIL, 3939 CUSTOMER RELATIONS, 3762, 2769, 3770, 3772, EMPLOYEE BEHAVIOUR, 3815 3775, 3893, 3940, 3994, 3995, 3996, 3997, 3998, 3999 EMPLOYEE DEVELOPMENT, 3773, 3803, 3825, 4007, 4008, 4009, 4010 3836, 3837, 3838, 3839, 3840, 3841, 3842, 3843, 3844, CUSTOMER RELATIONSHIP MANAGEMENT, 3845, 3846, 3847, 3848, 3849, 3850, 4026 3771, 4001, 4007, 4009 EMPLOYEE INVOLVEMENT, 3810 CUSTOMER RETENTION, 3927, 3964, 4002, 4006, EMPLOYEE MOTIVATION, 3722, 3810 4010 EMPLOYEE REMUNERATION, 3799 CUSTOMER SATISFACTION, 3998, 4000, 4002, EMPLOYEE RETENTION, 4020 4005 EMPLOYEE RIGHTS, 3801, 3826, 3830, 3831 CUSTOMER SEGMENTATION, 3899, 3900, 3918, EMPLOYEE SELECTION, 3800, 3802, 3814, 3820, 3925, 3926, 4009 4020 CUSTOMER SERVICE, 3772, 3780, 3844, 3936, EMPLOYMENT, 4029 3958, 3995, 3997, 3998, 3999, 4000, 4002, 4003, 4005, EMPLOYMENT LAW, 3801, 3826, 3827, 3830, 3831, 4006, 4011, 4042 3832, 3833, 4019 CUSTOMER-ORIENTATED, 3987 EMPOWERMENT, 3810 CUSTOMISATION, 3925 ENTERPRISE RESOURCE PLANNING, 3724, DEBT, 3740 3749, 3759, 3771 DECISION MAKING, 3730 ENTREPRENEUR, 3733, 3734, 4040 DEMOGRAPHIC, 3726, 3896, 3904, 3930, 3954, ENTREPRENEURSHIP, 3733, 3734, 3782, 3791, 3956, 3983 3848, 3849, 4017, 4038, 4040 DEREGULATION, 4004 ENVIRONMENTAL PROTECTION, 3744, 3989 DERIVATIVES, 3742 EQUAL OPPORTUNITY, 4019 DESIGN, 3861, 3911 a EQUALITY, 4019 DEVELOPING COUNTRY, 3778. 4027, 4035, 4040 EQUITY, 3742 DIGITAL TELEVISION, 3969 ERGONOMICS, 3806 DIRECT MARKETING, 3896, 3932 ETHNIC GROUP, 3936, 4038 DIRECT RESPONSE TELEVISION, 3960 ETHNIC MINORITY, 3936 DIRECTIVE, 3801, 3809, 3830 EVENT MARKETING, 3905 DIRECTOR, 3719, 3721, 4025 EXECUTIVE DEVELOPMENT, 3837 DISABLED PERSON, 3827 EXPORTING, 3784, 4030 DISABLED WORKER, 3827 FASHION, 386! FAST MOVING CONSUMER GOODS, 3924 HUMAN RESOURCE STRATEGY, 4020, 4022, 4026 FEMALE, 3954 HYPERMARKET, 3779 FINANCIAL MANAGEMENT, 3720, 3735, 3736, INCOME TAX, 4032 3737, 3738, 3740, 3742, 3912 INDUCTION, 3838 FINANCIAL MARKET, 3742 INDUCTION TRAINING, 3838 FINANCIAL PERFORMANCE, 3743 INDUSTRIAL ACCIDENTS, 3807, 3808, 3809 FINANCIAL PLANNING, 3740, 3742, 3743, 3912 INDUSTRIAL INJURY, 3807, 3808, 3809 FINANCIAL REPORTING, 3735, 3736, 3737, 3738 INDUSTRIAL MARKETING, 3762 FINANCIAL SERVICES, 3795, 3796, 3885, 3937, INDUSTRIAL RELATIONS, 3828, 3829 3994, 4004, 4014, 4031, 4033, 4034 INDUSTRIAL TRIBUNAL, 3826, 3832 FIRE PREVENTION, 3805 INFORMATION MANAGEMENT, 3772, 3942 FIRE PROTECTION, 3805 INFORMATION SYSTEM, 3772, 3824 FISHING INDUSTRY, 4041 INFORMATION TECHNOLOGY, 3722, 3749, 3773, FLEXIBLE WORKING, 3818 3774, 3775. 3823. 3824, 3839, 3840, 3841, 3842, 3879, FLEXIBLE WORKING HOURS, 3818 3894, 3942, 4008 FLOTATION, 3717 INNOVATION, 3732, 3746, 3747, 3851, 3852, 3853 FOCUS GROUP, 3726 3854, 3855, 3856, 3857, 3858, 3859, 3860, 3861, 3862, FOOD INDUSTRY, 3892, 3903, 3917 3863, 3864, 3865, 3866, 3867, 3868, 3869, 3870, 3871, FORECASTING, 4023, 4024 3872, 3873, 3874, 3875, 3876, 3877, 3878, 3879, 3880, FORECOURT RETAIL, 3908 3881, 3882, 3883, 3884, 4036 FOREIGN TRADE, 3778, 3784, 4030 INSOURCING, 3821 FOREIGN-OWNED, 4030 INSURANCE COMPANY, 3807, 3808, 3809 FRAUD, 3720 INSURANCE INDUSTRY, 3807, 3808, 3809 GAME THEORY, 3850 INTEGRATION, 3774 GLOBAL MARKETING, 3779, 3946, 4028 INTELLECTUAL CAPITAL, 3798, 3812, 4036 GLOBALISATION, 3778, 3779, 3781, 3784, 3878 INTELLECTUAL PROPERTY, 3852. 3882, 3947 4027 INTERACTIVE TELEVISION, 3967 GOVERNMENT POLICY, 3993 INTEREST RATE, 3742 GRIEVANCE PROCEDURE, 3832 INTERNATIONAL ADVERTISING, 3919 GROCERY TRADE, 3749, 3756, 3757, 3779, 3885, INTERNATIONAL MANAGEMENT, 3735, 3736, 3906, 3907, 3908, 3909, 3911, 3973 3737, 3738, 3778, 3780, 3781, 3782, 3783, 4028 GROSS DOMESTIC PRODUCT, 4030 INTERNATIONAL MARKETING, 3779, 3919, GROWTH RATE, 4030 3946, 4028 HARASSMENT, 3833 INTERNATIONAL TRADE, 3778, 3784, 4030 HEALTH, 3730, 3804, 3807, 3808. 3809, 3817, 3903, INTERNATIONALISATION, 3781, 3784, 3792 3915, 3987 INTERNET, 3762, 3774, 3792, 3895, 3897, 3899, HEALTH SERVICE, 3753, 3799 3929, 3933, 3939, 3941, 3942, 3943, 3946, 3947, 3949, HEALTHCARE, 3753, 3799, 3987 3950, 3956, 3959, 3961, 3967, 3971, 3976, 3980, 3981, HIGH TECHNOLOGY, 3872, 3882 3988, 3996 HIGHER EDUCATION, 3849 INTERPERSONAL SKILLS, 3834, 3835, 3997 HOME SHOPPING, 3941 INTERVIEW, 3723 HOSPITALITY, 3890, 3998 INVENTION, 3851, 3852 HOTEL AND CATERING INDUSTRY, 3890, 3892. INVESTMENT, 3742, 3883, 3912, 3913 3901, 3915, 3998, 4000, 4020, 4024 KNOWLEDGE TRANSFER, 3791, 3869 HUMAN BEHAVIOUR, 3785, 3889, 3928 LABOUR FORCE, 4020, 4022, 4029 HUMAN CAPITAL, 3798, 3812, 4036 LABOUR SUPPLY, 3773, 4020, 4022, 4029 HUMAN RELATIONS, 3815 LAW, 3801, 3805, 3809, 3827, 3830, 3831, 3832, 3833, HUMAN RESOURCE DEVELOPMENT, 3773. 3949, 3985, 4006, 4019 3803, 3825, 3836, 3837, 3838, 3839, 3841, 3842, 3843, LEADER, 3729 3844, 3845, 3846, 3847, 3848, 3849, 3850, 4026 LEADERSHIP, 3727, 3729 HUMAN RESOURCE MANAGEMENT, 3748, 3797, LEAN MANUFACTURING, 3764 3798, 3799, 3800, 3801, 3802, 3803, 3810, 3811, 3812, LEAN PRODUCTION, 3764 3814, 3815, 3816, 3817, 3818, 3820, 3821, 3822, 3823, LEARNING, 3789, 3836, 3845 3824, 3825, 3838, 3846, 3851, 3891, 3988, 4020 LEARNING THEORY, 3789 HUMAN RESOURCE MANAGER, 3822 LEGAL, 3301, 3805, 3827, 3830, 3831, 3832, 3833, HUMAN RESOURCE PLANNING, 4022, 4026 3949, 3985. 4006, 4019 LEGISLATION, 3805, 3809, 3827, 3830, 3831, 3832, 3986 3833, 3949 MEDIATION, 3797 LESBIANS, 3726 MEDIUM-SIZED COMPANY, 3784 LIFESTYLE, 3956 MENTOR, 3841 LOCAL AUTHORITY, 3993 MENTORING, 3841 LOGISTICS, 3744, 3748, 3749, 3893, 3989, 3990, MERGER, 3739, 3790, 4013, 4014 3991, 3992, 3993, 4023 MISSION STATEMENT, 4016 MAGAZINE, 3954, 3966 MOBILE COMMERCE, 3898 MAGAZINE ADVERTISING, 3954, 3966, 3985 MOTIVATION, 3722, 3727, 3810 MANAGEMENT ACCOUNTING, 3741, 3798 MOTOR INDUSTRY, 3746, 3766, 3854, 3862 MANAGEMENT BEHAVIOUR, 3815 MULTIMEDIA, 3896, 3978, 3979 MANAGEMENT DEVELOPMENT, 3837, 3841, MULTINATIONAL, 3781 3843 MULTINATIONAL COMPANY, 3781 MANAGEMENT EDUCATION, 3732, 3848, 3849 MUSIC INDUSTRY, 3947 MANAGEMENT GURU, 3750 NANOTECHNOLOGY, 3869 MANAGEMENT OF CHANGE, 3776, 3822 NEGOTIATION, 3828 MANAGEMENT RESEARCH, 3732, 3750, 3751, NETWORK, 3766, 3884, 3893, 3918, 3950, 3991 3802, 3937 NEURAL NETWORK, 3785 MANAGEMENT TECHNIQUE, 3722, 3724, 3725, NEW PRODUCT DEVELOPMENT, 3746, 3747, 3730, 3731, 3733, 3734, 3758, 3759, 3812, 3813, 3816, 3852, 3853, 3854, 3855, 3856, 3857, 3858, 3859, 3860, 3846 3861, 3862, 3863, 3864, 3865, 3866, 3867, 3868, 3869, MANAGEMENT THEORY, 3733, 3734, 3783 3870, 3871, 3872, 3873, 3874, 3875, 3876, 3877, 3878, MANAGEMENT TOOL, 3724, 3725, 3730, 3731, 3879, 3880, 3881, 3882, 3883 3758. 3759, 3812 NEW TECHNOLOGY, 3845, 3894, 3898, 3942, 4007 MANAGEMENT TRAINING, 3843 NEWSPAPER, 3970, 3982 MANAGERIAL RESPONSIBILITY, 3721, 3728, NEWSPAPER ADVERTISING, 3952, 3970, 3982, 3731 3988 MANAGERIAL ROLE, 3721, 3728, 3731, 3733, 3734 NICHE MARKET, 3938 MANAGING DIRECTOR, 3727 NICHE MARKETING, 3938 MANUFACTURING, 3747, 3764, 3765, 3767, 3768, NON-EXECUTIVE DIRECTOR, 3721 3769, 3775, 3994 OCCUPATIONAL HEALTH, 3730, 3804, 3807, 3808, MARKET ENTRY, 3779 3809, 3817 MARKET RESEARCH, 3757, 3887, 3888, 3904, OCCUPATIONAL SAFETY, 3729, 3730, 3804, 3805, 3906, 3911, 3934, 3936, 3975 3807, 3808, 3809, 3811, 3813, 3819 MARKET SEGMENT, 3900, 3918, 3925 OFFSHORE, 3777. 3780. 4029, 4031 MARKET SEGMENTATION, 3899, 3918, 3925, ONLINE ADVERTISING, 3933, 3952, 3956, 3959, 3926, 4009 3960, 3961, 3971, 3980, 3981 MARKET TRENDS, 3895, 3913, 3930 ONLINE MARKETING, 3744, 3895, 3896, 3897, MARKETING AGENCY, 3919, 3945 3898, 3929, 3933, 3939, 3943, 3946, 3950, 3967, 3971, MARKETING CAMPAIGN, 3902, 3926, 3927, 3964 3996 MARKETING EFFECTIVENESS, 3886, 3932, 3935, ONLINE SHOPPING, 3941 3949, 3979, 3984, 3987 ORGANISATIONAL BEHAVIOUR, 3785, 3786, MARKETING MANAGEMENT, 3891, 3912, 3914, 3788, 3789, 3790, 3791, 3792, 3793, 3795, 3796, 4021 3919, 3940, 3963 ORGANISATIONAL CHANGE, 3776, 3787, 3789, MARKETING MIKX, 3931, 3974, 4012 3790, 3793 MARKETING MODEL, 395! ORGANISATIONAL CULTURE, 3787, 3788, 4025 MARKETING RESEARCH, 3726, 3888, 3889, 3890, ORGANISATIONAL DEVELOPMENT, 3776, 3787. 3900, 3901, 3916, 3929, 3933, 3934, 3936, 3943, 3948, 3789, 3790, 3791, 3793, 3794, 3803, 3851 3951, 3987, 3998, 4000, 4003, 4005, 4006, 4024 ORGANISATIONAL LEARNING, 3789 MARKETING TECHNIQUE, 3952 ORGANISATIONAL PERFORMANCE, 3794, 3795, MARKETING THEORY, 3916, 3918, 3922, 3923, 3796, 4018 3925, 3928, 3930, 3951, 3963 ORGANISATIONAL RESEARCH, 3785, 3790, 3791, MASS MARKET, 3925 3793, 3794, 3795, 3796, 4021 MBA, 3848, 3849 ORGANISATIONAL STRUCTURE, 402! MEDIA PLANNING, 3919, 3959, 3963, 3964, 3965, ORGANISATIONAL THEORY, 3786, 3788, 3794 3967, 3968, 3969, 3972, 3977, 3978, 3979, 3982, 3985, OUTSOURCING, 3745, 3755, 3765, 3772, 3777, 3780, 3800, 3814, 3821, 3823, 3824, 3992, 4027, 4029 QUALITY ASSURANCE, 3754 OWN BRAND, 3906, 3911, 3924 QUALITY MANAGEMENT, 3750, 3751, 3752, 3753, OWN LABEL, 3906, 3911, 3924 3754, 3758, 3787, 3788, 3843 PACKAGE DESIGN, 3911 QUALITY SYSTEM, 3754, 3937 PACKAGING, 3911 RACIAL DISCRIMINATION, 4019 PARTNERSHIP, 3755, 3770 RADIO ADVERTISING, 3965 PATENT, 3852, 3882 RAIL TRANSPORT, 3989 PAY, 3799 RANKING, 3886 PERFORMANCE MANAGEMENT, 3724, 3725, RECRUITMENT, 3800, 3802, 3814, 3820, 3838, 3743, 3750, 3758, 3812, 3813, 3816, 3846, 3937, 4001, 3988, 4020 4004 REGIONAL DEVELOPMENT, 3866, 3867, 3868, PERFORMANCE MEASUREMENT, 3724, 3725, 3869, 3870, 3871, 3872, 3873, 4031, 4033, 4039, 4041 3758, 3795, 3796, 3812, 3813, 3816, 3846, 3937, 4001, REGULATION, 3805, 3831, 3955 4004 RELATIONSHIP MARKETING, 3996 PERSONALITY, 4042 REMUNERATION, 3799 PHARMACEUTICAL INDUSTRY, 3949 RESEARCH AND DEVELOPMENT, 3732. 3852. PIRACY, 3947 3859, 3860, 3862, 3864, 3865, 3866, 3867, 3868, 3869, POINT OF PURCHASE, 3888, 3962 3870, 3871, 3872, 3873, 3874, 3875, 3876, 3877. 3878, POINT OF SALE, 3888, 3962 3879, 3880, 3881, 3882, 3883, 3884 POLLUTION, 3989 RESEARCH MANAGEMENT, 3864, 3865, 3866, PRE-TESTING, 3975, 3976 3867, 3868, 3869, 3870, 3871, 3872, 3873, 3874, 3875, PRESENTATION, 3834, 3835 3876, 3877, 3878, 3879, 3883, 3884 PRESENTEEISM, 3817 RESIGNATION, 3826 PRESS ADVERTISING, 3953, 3970, 3982, RETAIL TRADE, 3748, 3749, 3756, 3757, 3779, 3811, 3988 3837, 3885, 3906, 3907, 3908, 3909, 3910, 3911, 3941, PRICING, 3941, 3990 3973, 4011 PRICING POLICY, 3941 RETAILER, 3756, 3757, 3811, 3907, 3908, 3909, PRICING STRATEGY, 3941 3973, 4007 PRINTING INDUSTRY, 4002 RETAILING, 3748, 3811, 3907, 3973, 4011 PRIVATE BRAND, 3906, 3911, 3924 RETENTION, 4006 PRIVATE LABEL, 3906, 3911, 3924 RISK ASSESSMENT, 3805, 3817 PROBLEM SOLVING, 3730 RISK MANAGEMENT, 3813 PROCUREMENT, 3745, 3755, 3756, 3757, 3760, ROAD TRANSPORT, 3989, 3990, 3993 3761, 3762, 3763, 3766, 3769, 3770, 3771, 3775, 3893, SAFETY, 3719, 3729, 3730, 3804, 3805, 3807, 3808, 3992 3809, 3811, 3813, 3819 PRODUCT DEVELOPMENT, 3852, 3853, 3854, SAFETY MANAGEMENT, 3729, 3730, 3804 3855, 3856, 3857, 3858, 3861, 3864, 3865, 3866, 3867, SAFETY POLICY, 3804 3868, 3869, 3870, 3871, 3872, 3873, 3874, 3875, 3876, SCIENCE PARK, 3864, 3865, 3867, 3868, 3869, 3877, 3878, 3879, 3880, 3883, 3884 3870, 3871, 3872, 3873, 3874, 3875, 3876 PRODUCT INNOVATION, 3746, 3747, 3852, 3853, SECURITY, 3719 3854, 3855, 3856, 3857, 3858, 3859, 3860, 3861, 3862, SELF-DIRECTED TEAM, 3752 3863, 3864, 3865, 3866, 3867, 3868, 3869, 3870, 3871, SELLER, 3770 3872, 3873, 3874, 3875, 3876, 3877, 3878, 3879, 3880, SENIOR MANAGEMENT, 3719 3881, 3882, 3883, 3884 SERVICE INDUSTRY, 3753, 3780, 3936, 3937, 3948, PRODUCTION MANAGEMENT, 3747, 3758, 3764, 3958, 3997, 3998, 4000, 4003, 4004, 4005, 4006, 4011, 3765, 3767, 3768, 3769, 3775 4020, 4035, 4042 PROFESSIONAL SERVICES, 3821, 3824, 4006, SERVICE QUALITY, 3937, 4000, 4011 4009 SERVQUAL, 3998, 4011 PROJECT MANAGEMENT, 3722 SEX DISCRIMINATION, 4019 PROMOTION, 3837, 3886 SEXUAL HARASSMENT, 3833 PSYCHOLOGY, 3889, 4042 SHARE PRICE, 3739, 3741, 3742 PUBLIC IMAGE, 3718 SHARE VALUE, 3739, 3741 PUBLIC RELATIONS, 3718, 3829, 3919, 4012 SHAREHOLDER, 3717 PUBLISHING INDUSTRY, 3982 SHAREHOLDER VALUE, 3717, 3935 PURCHASING, 3745, 3755, 3756, 3757, 3760, 3761, SHIPPING, 3991 3762, 3763, 3766, 3769, 3770, 3771, 3775, 3893, 3992 SHIPPING INDUSTRY, 3991 SHOPPING, 3895, 3941 3752, 3753, 3787, 3788 SIX SIGMA, 3724, 3730 TOURISM, 3889, 3899, 3900, 3936, 3948, 4020 SKILLS SHORTAGE, 3773, 4020, 4026 TRADE MARK, 3916 SMALL COMPANY, 3784, 3791, 4011, 4017 TRADE UNION, 3828, 3830, 3831 SOCIAL RESPONSIBILITY, 3718 TRAINING, 3838, 3839, 3840, 3841, 3842, 3843, SOCIO-ECONOMIC, 3983, 4040 3844, 3845, 3847, 3848, 3849, 3850, 4026 SOFTWARE, 3774, 3823, 3842 TRAINING EFFECTIVENESS, 3847 SPAM, 3898 TRANSPORT, 3993 SPONSORSHIP, 3931 TRAVEL, 3993 STAKEHOLDER, 3717 TRAVEL INDUSTRY, 3899, 3900, 3936, 3948, 4000 STAKEHOLDER VALUE, 3717 TRIBUNAL, 3832 STANDARD, 3735, 3736, 3737, 3738, 3754, 3955, TURNAROUND MANAGEMENT, 3822 3961 UNEMPLOYMENT, 4029 START-UP, 4017 UNFAIR DISMISSAL, 3826, 3831 STATISTICS, 3811, 3904 UNION, 3828, 3830, 3831 STOCK MARKET, 3717 UNION AGREEMENT, 3828 STRATEGIC PLANNING, 3723, 3727, 3783, 3908, UNIVERSITY, 3884 4013, 4015, 4016, 4017, 4018 VENTURE CAPITAL, 4013 STRATEGY FORMULATION, 3783, 4016 VIOLENCE, 3811! SUBCONTRACTING, 3745 VOCATIONAL TRAINING, 3847 SUCCESSION PLANNING, 3837 WOMAN MANAGER, 4025 SUPERMARKET, 3756, 3757, 3779. 3885, 3907, WOMEN, 3726, 3904, 3954, 4021, 4025 3908, 4007 WOMEN AT WORK, 4021! SUPPLIER, 3756, 3761, 3762, 3769, 3775, 4008 WORK FORCE, 3803, 4022 SUPPLY CHAIN, 3744, 3746, 3747, 3748, 3749, 3755, WORKING CONDITIONS, 3806 3756. 3757. 3759. 3760, 3761. 3766, 3767. 3768, 3770, WORKING ENVIRONMENT, 3806 3771. 3850, 3853, 3854, 3855, 3856, 3857, 3858, 3859, WORKING HOURS, 3801, 3818, 3830 3860, 3861, 3862, 3863, 3893, 4008, 4023 WORKING TIME, 3801, 3818, 3830 SUPPLY MANAGEMENT, 3744, 3746, 3747, 3748, WORKING WEEK, 380! 3749, 3755, 3756, 3757. 3759, 3760, 3761, 3762, 3763, WORKING WOMEN, 402! 3766. 3767, 3768, 3769, 3770, 3771. 3775, 3850, 3853, WORLD WIDE WEB, 3762, 3774, 3792, 3895, 3897, 3854. 3855. 3856. 3857. 3858. 3859, 3860, 3861. 3862. 3899, 3929, 3933, 3939, 3941, 3942, 3943, 3946, 3947, 3863, 3893, 3992, 4008, 4023 3949, 3950, 3956, 3959, 3961, 3971, 3976, 3980, 3981, SURVEY, 3751, 3811, 3886, 3904 3988, 3996 SUSTAINABLE DEVELOPMENT, 3930 YOUTH, 3896 TAKEOVER, 3739 TARGET MARKET, 3927, 3954 TAX, 4032 TAXATION, 4032 TEAM BASED PAY, 3799 TEAM DEVELOPMENT, 3752, 3799, 3850 TEAM WORKING, 3752, 3799 TEAMBUILDING, 3752, 3799 TECHNOLOGICAL CHANGE, 3894 TECHNOLOGICAL DEVELOPMENT, 3870, 3894 TECHNOLOGY PARK, 3864, 3865, 3867, 3868, 3869, 3870, 3871, 3872, 3873, 3874, 3875, 3876 TELECOMMUNICATIONS, 3775, 3776, 3879, 3894, 3896, 3898, 3942, 3944, 4008 TELEVISION, 3955, 3969, 3982 TELEVISION ADVERTISING, 3955, 3965, 3969, 3973, 3982, 3986, 3988 TEMPORARY STAFF, 3825 TOP MANAGEMENT, 3719, 3723, 3727, 3728, 3837, 3914, 4025 TOTAL QUALITY MANAGEMENT, 3750, 3751,

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