Table Of Content

Author Index Abrams A L, 4589 Boocock G, 4630 Darnell K R, 4586 Acutt B, 4633 Borja de Mozota B, 4645 Darpy D, 4684 Agarwal J, 4780 Bradshaw D, 4624 Daval H, 4802 Al- Yahmadi S, 4635 Breitzman A, 4640 Davidosn E, 4600 Alexander M, 4496 Brewster C, 4599 Davidson H, 4466 Allan K, 4756 Brickhill G, 4641 de Almeida V M C, 454! Allen A, 4636 Brooke J, 4664 Dearing A, 4513 Anderson J, 4806 Brown S W, 4791 Debrah Y, 4635 Anderson L, 4624 Buchanan R, 4453 Demby E R, 4590 Anderson V, 4630 Buchel B, 4539 Deschamps B, 4803 Andrews R, 4770 Buck T, 4536 Devinney T, 4513 Anell B I, 4655 Buckler G, 4467 Devlin J F, 4793 Anwar S A, 4829 Buckley R, 4529 Dibb S, 4652 Arantola H, 4783 Budhwar P S, 4635 Diez W, 470! Armfield G, 4617 Burton G, 4522, 4530 Dignam C, 4681, 4714 Armistead C, 4583, 4617 Butcher D, 4615 Dobosz D, 4549 Armstrong D, 4576 Buxton P, 4718 Done K, 4744 Arnold R, 4468 Calatrava A, 4646 Donovan D, 4453 Asch D, 4531 Campbell A, 4553 Dourado P, 4766 Atherton M, 4494 Cantwell J, 4830 Dowling N L, 4626 Atkins C, 4573 Capelli S, 4685 Downton S, 4790 Atsuo K, 4833 Carayol R, 4788 Duus H J, 4621 Bahra P, 4624 Carmichael M, 4704 Dvorak P, 4534 Bainbridge J, 4728 Carrington L, 4613 Edgett S J, 4639 Baker P, 4476, 4753 Carter C, 4480 Edvardsson B, 4559 Balzer A, 4814, 4815 Carter M, 4616 Edvinsson L, 4831 Bannister L, 4567 Caterall M, 4650 Eisenhardt K M, 4459 Barker R, 4574 Certo S T, 4462 Ennew C T, 4793 Barrett S, 4660 Chadwick S, 4817 Enquist B, 4559 Baruch Y, 4606 Chen H, 455! Envick B R, 4623 Bates S, 4474 Christiansen P E, 4502 Ephron E, 4717 Bateson J, 4786 Clark E, 4627 Ereno A, 4488 Bauer H, 4733 Clark T, 4612 Estill C F, 4588 Bauer H H, 4781 Clarke N, 4632 Evans M, 4578 Baum T, 4778 Clow K E, 4712 Faleoz C, 4455 Beamish N, 4617 Coburn M M, 4642 Faragher J, 4754, 4797 Bean J, 4663 Cohen A, 4744 Fernandes E, 4837 Benady D, 4665, 4669, 4706, 4707, Collit R, 4744 Filatotchey I, 4536 4724, 4734, 4796 Contavespi V, 4475 Fisher A, 4496 Benkenstein M, 4667 Cooper R G, 4639 Flack J-A, 4671, 4695, 4725 Bennett R, 4657 Cork L, 4489 4785 Bettencourt L A, 4791 Cortado J, 4459 Fleck F, 4827 Bevitt S, 4823 Courtney T K, 4822 Flood G, 4523 Bhalla N, 4836 Crainer S, 4460, 4512 Fonrouge C, 4457 Bird A, 4453 Cramphorn S, 4720 Forger G, 4498, 4749 Birkin M, 4564 Cumming J, 4841 Franken J,4579 Bishop K, 4536 D’Costa A P, 4543 Frantz J P, 4586 Bishton T, 4804 da Silva M S M, 454! Frase-Blunt M, 4594 Bjorkman I, 4581 Daily C M, 4462 Frenzen H, 4735 Blenko M, 4453 Daisley S, 4789 Fuchs M, 4659 Boag C, 4742 Dalton D R, 4462 Galbraith J, 4463 Boldt K, 4732 Daniel C, 4744 Gali G, 4605 Bonner K, 4585 Danjou I, 4456 Gander P, 4696 Bonnici T A S, 4552 Dant R P, 4654 Garvey C,4592 Author Index Abrams A L, 4589 Boocock G, 4630 Darnell K R, 4586 Acutt B, 4633 Borja de Mozota B, 4645 Darpy D, 4684 Agarwal J, 4780 Bradshaw D, 4624 Daval H, 4802 Al- Yahmadi S, 4635 Breitzman A, 4640 Davidosn E, 4600 Alexander M, 4496 Brewster C, 4599 Davidson H, 4466 Allan K, 4756 Brickhill G, 4641 de Almeida V M C, 454! Allen A, 4636 Brooke J, 4664 Dearing A, 4513 Anderson J, 4806 Brown S W, 4791 Debrah Y, 4635 Anderson L, 4624 Buchanan R, 4453 Demby E R, 4590 Anderson V, 4630 Buchel B, 4539 Deschamps B, 4803 Andrews R, 4770 Buck T, 4536 Devinney T, 4513 Anell B I, 4655 Buckler G, 4467 Devlin J F, 4793 Anwar S A, 4829 Buckley R, 4529 Dibb S, 4652 Arantola H, 4783 Budhwar P S, 4635 Diez W, 470! Armfield G, 4617 Burton G, 4522, 4530 Dignam C, 4681, 4714 Armistead C, 4583, 4617 Butcher D, 4615 Dobosz D, 4549 Armstrong D, 4576 Buxton P, 4718 Done K, 4744 Arnold R, 4468 Calatrava A, 4646 Donovan D, 4453 Asch D, 4531 Campbell A, 4553 Dourado P, 4766 Atherton M, 4494 Cantwell J, 4830 Dowling N L, 4626 Atkins C, 4573 Capelli S, 4685 Downton S, 4790 Atsuo K, 4833 Carayol R, 4788 Duus H J, 4621 Bahra P, 4624 Carmichael M, 4704 Dvorak P, 4534 Bainbridge J, 4728 Carrington L, 4613 Edgett S J, 4639 Baker P, 4476, 4753 Carter C, 4480 Edvardsson B, 4559 Balzer A, 4814, 4815 Carter M, 4616 Edvinsson L, 4831 Bannister L, 4567 Caterall M, 4650 Eisenhardt K M, 4459 Barker R, 4574 Certo S T, 4462 Ennew C T, 4793 Barrett S, 4660 Chadwick S, 4817 Enquist B, 4559 Baruch Y, 4606 Chen H, 455! Envick B R, 4623 Bates S, 4474 Christiansen P E, 4502 Ephron E, 4717 Bateson J, 4786 Clark E, 4627 Ereno A, 4488 Bauer H, 4733 Clark T, 4612 Estill C F, 4588 Bauer H H, 4781 Clarke N, 4632 Evans M, 4578 Baum T, 4778 Clow K E, 4712 Faleoz C, 4455 Beamish N, 4617 Coburn M M, 4642 Faragher J, 4754, 4797 Bean J, 4663 Cohen A, 4744 Fernandes E, 4837 Benady D, 4665, 4669, 4706, 4707, Collit R, 4744 Filatotchey I, 4536 4724, 4734, 4796 Contavespi V, 4475 Fisher A, 4496 Benkenstein M, 4667 Cooper R G, 4639 Flack J-A, 4671, 4695, 4725 Bennett R, 4657 Cork L, 4489 4785 Bettencourt L A, 4791 Cortado J, 4459 Fleck F, 4827 Bevitt S, 4823 Courtney T K, 4822 Flood G, 4523 Bhalla N, 4836 Crainer S, 4460, 4512 Fonrouge C, 4457 Bird A, 4453 Cramphorn S, 4720 Forger G, 4498, 4749 Birkin M, 4564 Cumming J, 4841 Franken J,4579 Bishop K, 4536 D’Costa A P, 4543 Frantz J P, 4586 Bishton T, 4804 da Silva M S M, 454! Frase-Blunt M, 4594 Bjorkman I, 4581 Daily C M, 4462 Frenzen H, 4735 Blenko M, 4453 Daisley S, 4789 Fuchs M, 4659 Boag C, 4742 Dalton D R, 4462 Galbraith J, 4463 Boldt K, 4732 Daniel C, 4744 Gali G, 4605 Bonner K, 4585 Danjou I, 4456 Gander P, 4696 Bonnici T A S, 4552 Dant R P, 4654 Garvey C,4592 Gates E, 4575 Irwin J R, 4687 Maclver K, 4528 George B, 4773 Ivens J, 4772 Maclaran P, 4650 Geppert M, 4627 Jakobs G, 4815 MacMillan I C, 4643 Ghobadian A,4 808 James C, 4828 Maitland A, 4496 Ghosh P, 4562 Jankowicz A D, 4549 Malhotra N K, 4780 GoffC , 4679 Jap S D, 4688 Mallet V, 4744 Goold M, 4553 Jayasankaran S, 4816 Maloney D, 4750 Gourville J, 4765 Jeck M S, 4735 Maltz A, 4502 Greatbatch D, 4612 Jeffords B C, 4775 Manners I, 4516 Green A, 4716 John R R, 4459 Manocha R, 4824 Green D, 4774 Johnson J P, 4465 Manzoni J-F, 4610 Greenwood D J, 4642 Johnson R, 445! Marco L, 4558 Gregory A, 449! Jolley R, 4683 Margolis A, 4604 Gregory H, 4702 Jordan J, 4733 Marley M E, 4580 Grether M, 4781 Jutkins R, 4678 Marlow S, 4596 Gronhaug K,4 582 Kafantaris Y, 4843 Martensson T, 472! Grossman R J, 4560, 4561 Kara A, 4666 Martinez M N, 4593 Grugulis 1, 4823 Kazuyuki M, 4835 Martinez Z L, 4623 Gurden D, 4526 Keelin T, 4468 Masaki Y, 4834 Gwynne A L, 4793 Keen Flynn S, 4691 Matteo M R, 4642 Hall W, 4827 Kellie D, 4633 Matthews V, 4624 Hamblyn P, 4490 Khireche-Oldache B, 4449 Matzler K, 4777, 4795 Handfield R B, 4845 Kiley J, 4583 Mayberry P, 4579 Harper G, 4762 Kirkby J, 4768 Mazzawi E, 4461 Harrington S, 4479 Klassen K J, 4747 McClelland G H, 4687 Harris J, 4676 Kleinschmidt E J, 4639 McClintock A, 4478 Harvey K, 4614 Knights S, 4743 McDonald C, 4717 Hassan M K, 4472 Krafft M, 4735 McDonald T, 4503 Hayes R, 4481 Kumar A, 4747 McGee J, 4552 HaywaCr, 4d67 2 Laevy B, 4844 McGrath R G, 4643 Heath R, 4719 Lague D, 4710 McGuffog T, 4846 Hellstrom H, 4497 Lai V S, 4472 McGuinness S, 4585 Hennig H, 4690 Lang R, 4628 McHugh C, 4784 Hernandez E-M, 4557, 4558 Langford M L, 4623 Mcllrath S, 4715 Hershey L B, 4712 Lapper R, 4828 McKenna B, 4508 Hilhorst R, 4709 Lauchlan S, 4524 McKenna C, 4459 Hill M, 4767 Lawler E E, 4463 McKenzie T, 4704 Hinterhuber A, 4805 Lawrence S V, 4838 McKinnon S H, 4626 Hirschman C, 4591 Leach M, 4781 McLuhan R,4 730 Hochman L, 4448 Leemann T, 4648 Meade B, 4482 Hock R, 4506 Lenartowicz T, 4465 Meeder U, 4733 Hole L, 4583 Lewis H G, 4726 Mendoza M, 4569 Holland T, 4839 Li Z G, 4654 Merchant K, 4496, 4837 Hooton S, 4677 Lichtle M-C, 4729 Merli M, 4470 Hu M Y, 455! Lin C-F, 4668 Merrilees B, 4800 Hu PS, 455! Lindblom T, 4548 Metais E, 480! Hudson A, 4555 Litschke M, 4700 Meyer H, 4467 Hughes N, 477! Liewellyn R N, 4629 Michailova S, 4537 Hughes P, 4577 Lock G, 4500 Midgeley D, 4513 Hunt J, 4471, 4703, 4740 Lohtia R, 4653, 4653 Mikkelsen A, 4582 Hunt N, 4673 London S, 4496 Miller D, 4800 Hunter P, 4565 Loria M, 4532 Miller E L, 4540 Hurst S, 4769 Lowson R H, 4809 Miller L, 4633 Husted S W, 4656 Lucas P, 4467 Mills A, 4760 Hyman J, 4634 Luce E, 4837 Milne J, 4525 Ieris S, 4584 Maciver K, 4521 Min H, 4755 Minkoff D C, 4554 Richard O C, 4458 Sweeney J C, 4782 Mitchell A, 4794 Roath A S, 4538 Sweney M, 4675 Mohr J J, 4688 Robbins T L, 4775 Taylor C, 4713 Monks J, 4602 Roberts B, 4595 Taylor D, 4641 Mosely T, 4566 Roberts Z, 4603 Terborg J R, 4598 Moshavi D, 4598 Robinson M, 4511 Thomas A B, 4450 Mowbray S, 4705, 4711 Robson M J, 4546 Thomas P, 4640 Munro P, 4634 Roche L, 461! Thompson J, 4519, 4520 Murphy D, 4517, 4787 Rodrigues J N, 4459 Thornhill J, 4837 Murphy S, 4572 Roger P, 4453 Thornton J, 4515 Murray S, 4624 Roundtree R I, 4791 Tieman R, 4744 Neidorf R, 4507 Rowe E, 4568 Tighe C, 4624 Newman V, 4509 Roy D P, 4712 Tihanyi L, 4538 Ngo H-Y, 4542 Rudin J P, 4622 Torto S M, 4454 Nichols E L, 4845 Rychen F, 4647 Toshio W, 4832 Norling P M, 4637 Sacramento I, 454! Trebilcock B, 4499, 475! Nottage A, 4682 Sadowsky J, 461! Trybus E K, 4747 Nouguier S, 4709 Salaman G, 4531 Tulip S, 4601 Nybo G, 4582 Sally D, 4464 Tung R L, 4540 O’Higgins E R E, 4807 Sanchez A M, 450! Turner M, 4674, 4836 O’ Regan N, 4808 Santangelo G D, 4830 Turrell M C, 4638 O'Toole J, 4463 Sauerwein E, 4795 Twentyman J, 4708 Odgers P, 4778 Saunders A, 4798 Tyrrall D, 4825 Oliva R, 4533 Saunders J, 4609 Vaaland T I, 4547 Oliver R W, 4452 Saxegaard M, 4625 van Aken E M, 4503 Orts E W, 4545 Saywell T, 4487 van der Vorst J G A, 4709 Ostrum A L, 4791 Schrank R, 4700 van Dongen S, 4709 Oyewole P, 4776 Sedgmore L. 4618 van Vark C, 4698 Parkinson B, 4493 Shaw C, 4772 Vanhamme J, 4686 Parry D, 4505 Shelor R M, 4458 Vischer D, 4739 Passfield R, 4556 Shin-ya A, 4834 von Koch C, 4548 Pechlaner H, 4777 Shuichi I, 4810 WagstaffJ , 4477, 4518 Penim P, 4492 Simmons L, 4818 Walwyn D R, 4641 Perez M P, 4501 Simms J, 4692, 4693 Wang G, 4661 Piercy N F, 4649 Sindhavy B, 4764 Warn K, 4744 Pioli W R, 4587 Skapinker M, 4496 Waters T R, 4588 Plamer M, 4723 SlaterJ ,4 840 Watkinson M, 4617 Plath D A, 4689 Slavin T J, 4588 Watson E, 4746 Plimmer G, 4624 Slevin J, 4784 Watson S, 4634 Plosker G R, 4779 Smith D E, 4621 Webb D, 4782 Prather C W, 4638 Smith I, 4606 Webster B S, 4822 Prescott J, 4583 Soman D, 4765 Weidman D, 4535 Prince D, 4799 Sonnenfeld J A, 4447 Weiermair K, 4659 Pringle J, 4482 Soo C, 4513 Weigel J R, 4807 Pugh G, 4825 Speed R, 4609 Westlund A H, 4721 Pugliese T, 4812 Spillan J E, 4666 Wheatley M, 4736 Quain P, 4607 Stahl G K, 4540 White M, 4510 Rabino S, 465! Steger T, 4628 Whitehead M, 4495, 4737 Rama R, 4646 Stern S, 4570 Whitehouse F R, 4656 Ravi R, 4454 Stevenson T H, 4689 Whiteley C, 4608 Reed D, 4697 Student D, 4813, 4814 Whiteling I, 4722 Regan D, 4761 Suarez F F, 4533 Whittle S, 4748 Reid M, 4644, 4658 Subramaniam R,4 653 Whyman P, 4826 Rentes A F, 4503 Summers S B, 4775 Willcock D, 4563 Reuer J J, 4550 Sundbo J, 4792 Williams F, 4827 Rhoades T P, 4586 Sundholm P, 4484 Williamson D, 4699 Willis D, 4469 Wilson J, 4842 Wilson R, 4670 Wilson T L, 4655 Winn S, 4619 Wiseman F, 465! Wong C-S, 4542 Wong P-K, 4544 Wong Y-T, 4542 Wood J, 4745 Wood R, 4806 Wright M, 4536 Wrong M, 4836 Xiuchneg F, 458! Yagil D, 4597 Yavas U, 4667 Yeoh P-L, 4620 Yoon S-K, 4811 Young J B, 4738 Young S L, 4586 Yu M-T, 4472 Zaun T, 4812 Zimmerman J-B, Zipperer J,4527 Subject Index ABSENTEEISM, 4822 4705, 4723, 4796, 4816 ACCIDENT, 4588, 4589, 4822 BRAND VALUE, 4651, 4664, 4692, 4693, 4696, 4704, ACCOUNTANCY, 4473, 4571 4796 ACCOUNTANT, 4775 BROADCASTING, 4615, 4716, 4728, 4732 ACCOUNTING, 4473 BUILDING SOCIETY, 4793 ACQUISITION, 4474, 4532, 4548, 4550, 4640, 4745 BUSINESS DEVELOPMENT, 4456, 4457, 4543 4774, 4803, 4805, 4815, 4816 4557, 4558, 4802, 4803, 4804, 4838 ACTION LEARNING, 4556 BUSINESS EDUCATION, 4620, 4621, 4622, 4623, ADSPEND, 4679, 4681, 4718, 4722. 4732 4624, 4625 ADVERTISEMENT, 4650, 4711, 4719, 4726, 4729 BUSINESS SCHOOL, 4620, 4621, 4622, 4623, 4624 ADVERTISING, 4650, 4651, 4675, 4679, 4683, 4697 BUSINESS-TO-BUSINESS, 4469, 4497, 4547, 4688, 4706, 4711, 4712, 4713, 4714, 4715, 4716, 4717, 4718, 4700, 4764, 4774, 4782, 4783, 4784, 4791, 4845 4719, 4720, 4721, 4722, 4725, 4726, 4727, 4728, 4729, BUY-OUT, 4550 4731, 4732, 4733, 4734 BUYER, 4502, 4764, 4782 ADVERTISING AGENCY, 4675, 4715, 4727 CALL CENTRE, 4496, 4511, 4565, 4576, 4583, 4598, ADVERTISING CAMPAIGN, 4711, 4734 4769, 4770, 4785, 4787 ADVERTISING EFFECTIVENESS, 4706, 4711, CAPITAL INVESTMENT, 4476, 4739 4712, 4713, 4717, 4719, 4720, 4726, 4729, 4734 CAPITAL MARKET, 4815 ADVERTISING EXPENDITURE, 4679, 4681, 4706 CAREER DEVELOPMENT, 4540, 4629 4718, 4722, 4732 CASE LAW, 4607 ADVERTISING INDUSTRY, 4675, 4711, 4714, 4715, CASE STUDY, 4476, 4482, 4488, 4489, 4493, 4495, 4718, 4725, 4727 4498, 4502, 4507, 4525, 4530, 4534, 4549, 4559, 4566. ADVERTISING MEDIA, 4713, 4714, 4718, 4719 4570, 4583, 4615. 4622, 4631, 4636, 4659, 4660. 4665. 4720, 4727, 4728, 4730, 4731 4676, 4690, 4691, 4703, 4710, 4741, 4745, 4749, 4750, ADVERTISING RESEARCH, 4651, 4712, 4720, 4751, 4753, 4757. 4758, 4771, 4774, 4796, 4799, 4800. 4721, 4729, 4733 4823 ADVERTISING STRATEGY, 4712, 4714 CAUSE-RELATED MARKETING, 4656, 4657 ADVERTISING THEORY, 4651, 4717, 4719, 4720 CENSORSHIP, 4517 4733 CENTRALISATION, 4593 AEROSPACE INDUSTRY, 4562, 4744 CHAIN-STORE, 4666, 4702, 4703, 4807 AFTER SALES SERVICE, 4655 CHAIRMAN, 4467 AGE DISCRIMINATION, 4607 CHAOS THEORY, 4460 AGEISM, 4607 CHARITY, 4475, 4554, 4656, 4657, 4676 AIR TRANSPORT, 4681, 4736, 4744, 4776, 4798 CHEMICAL INDUSTRY, 4493, 4494, 4495 AMBIENT MEDIA, 4713 CHIEF EXECUTIVE OFFICER, 4453, 4462, 4463 AUDITING, 4451, 4755 4464, 4467, 4810 AUTOMATION, 4498, 4511, 4514, 4743, 4749, 4750 CIVIL SERVICE, 4635 BALANCE SHEET, 4472 CLUSTER ANALYSIS, 4668 BALANCED SCORECARD, 4548 COACHING, 4636 BANKING, 4472, 4534, 4548, 4815, 4816, 4839 COLLABORATION, 4463, 4464, 4504, 4528, 4529 BEHAVIOURAL SCIENCE, 4685, 4686, 4795, 484 4536, 4539, 4546, 4547, 4656, 4688, 4690, 4723, 4763 4842, 4843, 4844 4791, 4802 BENCHMARKING, 4484, 4570, 4642, 4644, 4659 COLLECTIVE BARGAINING, 4602, 4603, 4605 4733, 4777, 4778 COMMITMENT4,56 4 BOARD OF DIRECTORS, 4447, 4450, 4462 COMMUNICATION, 4508, 4515, 4528, 4576, 4583. BRAINSTORMING, 4638 4609, 4610, 4611, 4612, 4616, 4678, 4785, 4830 BRAND CAPITAL, 4651, 4664, 4693 COMPANY ACQUISITION, 4474, 4532, 4548, 4550, BRAND EQUITY, 4664, 4693 4640, 4745, 4774, 4803, 4805, 4815, 4816 BRAND IMAGE, 4690, 4692, 4696, 4705, 4796 COMPANY CAR, 4591 BRAND LOYALTY, 4693, 4696 COMPANY CULTURE, 4807, 4808 BRAND MANAGEMENT, 4471. 4661, 4663, 4664, COMPANY DEVELOPMENT, 4457, 4557, 4558, 4665, 4680, 4690, 4692, 4693, 4696, 4704, 4706, 4723, 4800, 4802, 4803, 4804, 4833 4796, 4816, 4842 COMPANY EXPANSION, 4541. 4557, 4800 BRAND NAME, 4664, 4665, 4680, 4690, 4692, 4696, COMPANY FAILURE, 4534, 4813 COMPANY MERGER, 4532, 4548, 4640, 4774, 4805, COST SAVINGS, 4483 4814, 4815 COUNTRY PROFILE, 4827, 4836, 4837 COMPANY PERFORMANCE, 4534, 4677, 4799, COUPON, 4702 4806, 4810, 4811, 4813, 4816 CREA4T456, I4638V, 46I71, T4715Y, 47,27, 4 808 COMPANY PROFILE, 4534, 4559, 4677, 4799, 4806, 4844 4807, 4810, 4811, 4812, 4814, 4815, 4816 CREDIT CARD, 4477 COMPANY TAKEOVER, 4745, 4803 CREDIT CONTROL, 4472 COMPETITION, 4533, 4582, 4752, 4772, 4832, 4835 CREDIT MANAGEMENT, 4472 COMPETITIVE ADVANTAGE, 4645 CRIME, 4477, 4530 COMPLIANCE, 4480, 4586, 4595 CULT4U465R, 4E507,, 45 37, 4542, 4549, 4559, 4564. COMPUTER ASSISTED LEARNING, 4613, 4614, 4658, 4728, 4729, 4807, 4808 4615. 4616, 4621, 4631 CUSTOMER ATTITUDES, 4765, 4775, 4776 COMPUTER INDUSTRY, 4518, 4527, 4528, 4543, CUSTOMER BEHAVIOUR, 4650, 4661, 4684, 4685, 4585, 4699, 4708, 4811 4686, 4696, 4724, 4765, 4775, 4776, 4777, 4782. 4783 COMPUTER SIMULAT450I3,O 47N38,, 4 81 4786, 4842 CONDITIONS OF EMPLOYMENT, 4572, 4608. CUSTOMER CARE, 4769, 4770, 4771, 4779 4819 CUSTOMER COMPLAINT, 4767 CONGLOMERATE, 4812 CUSTOMER DEMAND, 4772, 4793 CONSER4V479,A 44T80, I448O1, N4482,, 4 485 CUSTOMER EXPECTATION, 4772, 4793 4486, 4488, 4490, 4600 CUSTOMER FOCUS, 4448, 4763, 4766, 4767, 4768, CONSOLIDAT4I69O1,N ,477 4 4773, 4774, 4779, 4784, 4788, 4790 CONSTRUCTION INDUSTRY, 469! CUSTOMER LOYALTY, 4693, 4696, 4702, 4766, CONSULT4A454N, C447Y3, ,45 16 4768, 4773 CONSULT445A4, N447T3, ,45 16 CUSTOMER MAGAZINE, 4730, 4731 CONSULTATION, 4604 CUSTOMER NEEDS, 4772 CONSUMER ATTITUDE, 4661, 4765, 4776 CUSTOMER RELATIONS, 4448, 4502, 4504, 4566, CONSUMER BEHAVIOUR, 4650, 4661, 4684, 4685 4583, 4597, 4598, 4655, 4661, 4663. 4708. 4763. 4764. 4686, 4724, 4765, 4776, 4777, 4786, 4842 4765, 4766, 4767. 4768. 4769, 4770. 4771. 4772. 4773. CONSUMER DEMAND, 4772, 4793 4774, 4776, 4778, 4779, 4780, 4781, 4782, 4783, 4784, CONSUMER MAGAZINE, 4730, 4731 4786, 4787, 4788, 4789, 4790, 4791, 4794, 4795 CONSUMER RESEARCH, 4661, 4684, 4689, 4695, CUSTOMER RELATIONSHIP MANAGEMENT, 4777, 4779, 4793 4448, 4663. 4670, 4763, 4768, 4769, 4774, 4784, 4788, CONSUMER RESPONSE, 4777 4789, 4790, 4791 CONSUMER SEGMENTATION, 4662, 4672, 4680, CUSTOMER REQUIREMENTS, 4845 4687, 4689 CUSTOMER RETENTION, 4693, 4696, 4702, 4766 CONTACT CENTRE, 4496, 4511, 4565, 4583, 4598 4767, 4768, 4773, 4781, 4788 4769, 4770, 4785, 4787 CUSTOMER SATISFACTION, 4504, 4566, 4597, CONTRACT, 4469 4661, 4686, 4696, 4766, 4767. 4768, 4771. 4772. 4773. CONTRACT DISTRIBUTION, 4753, 4755 4776, 4777, 4781, 4788, 4794, 4795 CONTRACT PUBLISHING, 4731 CUSTOMER SEGMENTATION, 4662, 4672, 4680, CONTRACTING-OUT, 4461, 4469, 4496 4687, 4689 CORPORATE CULTURE, 4807, 4808 CUSTOMER SERVICE, 4448, 4504, 4514, 4525, CORPORATE DEVELOPMENT, 4557, 4800 4559, 4566, 4583, 4597, 4598, 4655, 4667, 4708, 4 6 CORPORATE GOVERNANCE, 4447, 4448, 4450, 4768, 4769, 4770, 4771, 4772, 4773, 4775, 4776, 4 / 4451, 4466, 4474, 4547, 4773 4779, 4780, 4785, 4786, 4787, 4788, 4789, 4792, 4 - 9 CORPORATE GROWTH, 4541, 4557, 4800 4794 CORPORATE IMAGE, 4451 CUSTOMER-ORIENTATED, 4790 CORPORATE PERFORMANCE, 4534, 4799, 4806, CUSTOMISATION, 4792 4810, 4813, 4816 DATA MINING, 4797 CORPORATE PLANNING, 4801, 4816 DATA WAREHOUSE, 4519, 4520, 4521, 4522 CORPORATE STRATEGY, 4466, 4467, 4507, 4534, DEBT, 4840 4546, 4640, 4677. 4798, 4800, 4801, 4805, 4806, 4809, DECENTRALISATION, 4459, 4593 4812, 4814, 4815, 4816 DELEGATION, 4610 CORRUPTION, 4451 DEMERGER, 4535 COST MANAGEMENT, 4471 DEMOGRAPHIC46,50 , 4672, 4689, 4716, 4724, COST REDUCTION, 4483 4729, 4797 DEPARTMENT STORE, 4666 4594, 4600, 4601 DEREGULATION, 4582, 4701 EMPLOYEE COMMITMENT, 4564 DESIGN, 4645 EMPLOYEE COMMUNICATION, 4616 DIRECT MAIL, 4625, 4670, 4671, 4694 EMPLOYEE DEVELOPMENT, 4455, 4603, 4613, DIRECT MARKETING, 4625, 4662, 4670, 4671, 4614, 4615, 4616, 4617, 4619, 4626, 4629, 4630, 4631 4678, 4691, 4694, 4697, 4726 4632, 4633, 4634, 4635, 4636, 4817, 4823 DIRECTIVE, 4481, 4486, 4572, 4575, 4577, 4604, EMPLOYEE INCENTIVE, 4735 4608, 4674, 4821 EMPLOYEE INVOLVEMENT, 4604 DIRECTOR, 4447, 4450 EMPLOYEE LOYALTY, 4542 DIRECTORY, 4718 EMPLOYEE MORALE, 4634 DISABLED WORKER, 4822 EMPLOYEE MOTIVATION, 4568, 4629 DISCRIMINANT ANALYSIS, 4668 EMPLOYEE PARTICIPATION, 4604 DISCRIMINATION, 4607, 4819, 4821, 4824 EMPLOYEE REMUNERATION, 4568, 4590, 4594, DISMISSAL, 4596, 4606, 4607 4601, 4735 DISTRIBUTION, 4499, 4653, 4654, 4691, 4736, EMPLOYEE RETENTION, 4568 4740, 4743, 4745, 4746, 4749, 4750, 4751, 4752. 4753, EMPLOYEE RIGHTS, 4602. 4604, 4605, 4606, 4607. 4754, 4755, 4756, 4757, 4758, 4759, 4760, 4761, 4764 4608 DISTRIBUTION CENTRE, 4741, 4743, 4759 EMPLOYEE SATISFACTION, 4566 DISTRIBUTION CHANNEL, 4653, 4654, 4764 EMPLOYEE SHAREHOLDING, 4462, 4590, 4594 DISTRIBUTION INDUSTRY, 4736, 4742, 4745, EMPLOYMENT, 4818, 4824, 4826 4748, 4752, 4753, 4756, 4757, 4758, 4759, 4760, 4761 EMPLOYMENT AGENCY, 4569 DISTRIBUTION MANAGEMENT, 4499, 4572, EMPLOYMENT CONTRACT, 4606, 4608 4691, 4736, 4738, 4740, 4741, 4742, 4743, 4748, 4749, EMPLOYMENT LAW, 4606, 4607, 4608 4750, 4751, 4752, 4753, 4754, 4755, 4756, 4757, 4758, EMPLOYMENT PROTECTION, 4607 4759, 4760, 4761, 4762, 4845 EMPOWERMENT, 4537, 4597 DRINK INDUSTRY, 4479, 4796 ENERGY CONSERVATION, 4480, 4482, 4483, 4488, ECONOMIC DEVELOPMENT, 4543, 4830, 4833, 4490 4838 ENERGY MANAGEMENT, 4490 ECONOMIC GROWTH, 4544, 4545, 4834, 4835 ENTERPRISE RESOURCE PLANNING, 4514 ECONOMIC POLICY, 4533, 4543, 4544, 4545, 4602 ENTREPRENEUR, 4456, 4457, 4557, 4558, 4799 4827, 4829, 4834, 4836, 4837, 4840 4802 ECONOMIC SURVEY, 4827, 4836, 4837 ENTREPRENEURSHIP, 4456, 4457, 4558, 4802 ECONOMIC THEORY, 4831, 4832, 4833 ENVIRONMENTAL POLICY, 4448, 4478, 4479, ECONOMIC TRENDS, 4533, 4544, 4545, 4689 4480, 4481, 4482, 4483, 4485, 4486, 4488, 4490, 4600 4825, 4826, 4827, 4828, 4829, 4830, 4832, 4833, 4834, ENVIRONMENTAL PROTECTION, 4478, 4479 4835, 4836, 4837, 4838, 4839, 4840 4480, 4481, 4482, 4483, 4485, 4486, 4488, 4490 ECONOMICS, 4825, 4826, 4827, 4828, 4831, 4834 EQUAL OPPORTUNITY, 4595, 4607, 4819, 4821 4836, 4839 4824 ECONOMY, 4544 EQUALITY, 4595, 4607, 4819, 4821, 4824 EDUCATION, 4455, 4556, 4609, 4617, 4618, 4619, ERGONOMICS, 4565, 4589 4620, 4622, 4623, 4624, 4625, 4627, 4628, 4817 ETHICS, 4448, 4451, 4547, 4773, 4775 ELECTRICITY INDUSTRY, 4582, 4814 ETHNIC GROUP, 4554, 4689 ELECTRONIC BUSINESS, 4512, 4552, 4676, 4688, ETHNIC MINORITY, 4554 4709, 4804, 4818, 4846 EUROPEAN MONETARY SYSTEM, 4825, 4826 ELECTRONIC COMMERCE, 4477, 4493, 4494, EVENT MARKETING, 4673, 4697 4495, 4499, 4512, 4552, 4673, 4674, 4676, 4682, 4683, EX-OFFENDER, 4824 4688, 4698, 4699, 4709, 4737, 4741, 4754, 4804, 4818, EXCHANGE RATE, 4825 4845, 4846 EXECUTIVE COMPENSATION, 4462 ELECTRONIC DATA INTERCHANGE, 4497, 4737 EXECUTIVE DEVELOPMENT, 4619 ELECTRONIC MAIL, 4512, 4526, 4674, 4788 EXECUTIVE RECRUITMENT, 4453, 4567 ELECTRONICS INDUSTRY, 4544, 4646, 4647, 4808 EXECUTIVE SELECTION, 4453, 4567 EMOTIONAL INTELLIGENCE, 4563 EXHIBITION, 4673 EMPLOYEE ATTITUDE, 4542, 4584, 4634 EXPATRIATE, 4540, 4599 EMPLOYEE ATTITUDE SURVEY, 4584, 4634 EXPORTER, 470! EMPLOYEE BEHAVIOUR, 4542, 4584, 4610 EXPORTING, 4701, 4825, 4829 EMPLOYEE BENEFIT, 4578, 4590, 4591, 4592, FACILITIES MANAGEMENT, 4491, 4747 FACTOR ANALYSIS, 4465 HOMEWORKING4,60 6 FACTORY, 4484, 4489 HOTEL AND CATERING INDUSTRY, 4482, 4659, FAST MOVING CONSUMER GOODS, 4711, 4759 4777, 4778 FEMALE, 4650 HUMAN BEHAVIOUR, 4685, 4686, 4765, 4795, FIELD MARKETING, 4707 4841, 4842, 4843, 4844 FINANCIAL ANALYSIS, 4470, 4483 HUMAN CAPITAL, 4532, 4598 FINANCIAL MANAGEMENT, 4469, 4470, 4471, HUMAN RELATIONS, 4611, 4795 4472, 4473, 4474, 4475, 4476, 4477, 4622, 4641 HUMAN RESOURCE DEVELOPMENT, 4455, FINANCIAL MARKET, 4815, 4835, 4839 4603. 4613, 4614, 4615, 4616, 4617, 4618, 4619, 4625. FINANCIAL PERFORMANCE, 4666, 4677, 4799, 4626, 4627, 4628, 4629, 4630, 4631, 4632, 4633, 4634, 4810, 4813, 4816 4635, 4636, 4817, 4823 FINANCIAL PLANNING, 4470, 4474, 4475, 4476 HUMAN RESOURCE MANAGEMENT, 4462, 4475, FINANCIAL SERVICES, 4472, 4534, 4548, 4566 4496, 4532, 4537, 4540, 4542, 4560, 4561, 4563, 4566 4570, 4622, 4689, 4775, 4793, 4815, 4816, 4839 4567, 4568, 4569, 4570, 4571, 4572, 4578, 4581, 4582, FISCAL POLICY, 4825, 4826, 4840 4583, 4584, 4585, 4590, 4591, 4592, 4593, 4594, 4595, FLEXIBLE WORKING, 4819 4596, 4597, 4598, 4599, 4600, 4601, 4603, 4606, 4611, FOOD INDUSTRY, 4479, 4644, 4658, 4698, 4704, 4619, 4629, 4822, 4823, 4824 4705, 4709, 4710, 4745, 4796, 4799 HUMAN RESOURCE MANAGER, 4567, 4568, FOOTWEAR AND CLOTHING INDUSTRY, 4682 4569, 4603 FORECASTING, 4797 HUMAN RESOURCE PLANNING, 4560, 4561 FOREIGN DIRECT INVESTMENT, 4536, 4543, HUMAN RESOURCE STRATEGY, 4569, 4581 4544, 4551, 4800, 4812, 4832, 4833, 4834 IMPORTING48,25 , 4829 FOREIGN INVESTMENT, 4536, 4543, 4544, 4551, INCENTIVE, 4462, 4724, 4735 4800, 4812, 4832, 4833, 4834 INDUSTRIAL ACCIDENTS, 4579, 4580, 4588, FOREIGN TRADE, 4701, 4825, 4826, 4829, 4832. 4589, 4822 4834 INDUSTRIAL ACTION, 4602 FOREIGN-OWNED, 4536, 4537, 4543, 4551, 4581, INDUSTRIAL DEMOCRACY, 4602, 4604, 4605 4800, 4814, 4833 INDUSTRIAL DEVELOPMENT, 4833 FORESTRY, 4497 INDUSTRIAL DISEASE, 4574, 4587, 4588 FRAUD, 4451, 4477, 4530 INDUSTRIAL INJURY, 4575, 4579, 4580, 4588, FULFILMENT, 4497, 4676, 4691, 4737, 4741. 4748, 4589, 4822 4749, 4751, 4753, 4754 INDUSTRIAL MARKETING, 4688, 4700, 4764, FUNDRAISING, 4656 4784 GAINSHARING, 4755 INDUSTRIAL RELATIONS, 4596, 4602, 4603, 4604, GAS INDUSTRY, 4814 4605 GEODEMOGRAPHIC, 4672 INDUSTRIAL TRIBUNAL, 4607 GEOGRAPHICAL INFORMATION SYSTEM, 4672 INDUSTRY SURVEY, 4744, 4798, 4800 GLOBAL MARKETING, 4658 INFORMATION MANAGEMENT, 4505, 4507, 4508, GLOBALISATION, 4541, 4544, 4545, 4549 4509, 4513, 4515, 4517, 4519, 4520, 4521, 4522, 4523, GOVERNMENT POLICY, 4485, 4486, 4533, 4602. 4525, 4529, 4530, 4779 4618, 4637, 4820, 4823, 4824, 4836, 4837 INFORMATION RETRIEVAL, 4510 GROCERY TRADE, 4471, 4479, 4666, 4702, 4703, INFORMATION SYSTEM, 4505, 4506, 4507, 4508, 4706, 4740, 4741, 4752, 4762, 4766. 4800, 4807 4509, 4510, 4523, 4527, 4779 GROSS DOMESTIC PRODUCT, 4825, 4837, 4840 INFORMATION TECHNOLOGY, 4496, 4497, 4500, HARASSMENT, 482! 4505, 4506, 4507, 4508, 4510, 4511, 4512, 4514, 4515, HARDWARE, 4498, 4518, 4521, 4743 4516, 4518, 4519, 4520, 4521, 4522, 4524, 4525, 4526, HAZARDOUS WASTE, 4481 4527, 4528, 4529, 4530, 4585, 4611, 4617, 4673, 4708 HEADHUNTING, 4567 4738, 4742, 4754, 4787, 4791, 4797, 4818, 4830 HEALTH, 4565, 4573, 4574, 4575, 4577, 4578, 4579 INNOVATION, 4456, 4516, 4544, 4637, 4638, 4639, 4587, 4588, 4589, 4606, 4658, 4820, 4822 4640, 4641, 4642, 4643, 4644, 4645, 4646, 4647, 4648, HEALTH SERVICE, 4578, 4634, 4767, 4823 4671, 4727, 4830, 4844 HEALTHCARE, 4562, 4578, 4634 INSOLVENCY, 4813 HIGH TECHNOLOGY, 4585, 4611, 4673, 4787 INSURANCE, 4474 HIGHER EDUCATION, 4609, 4618, 4619, 4620 INSURANCE COMPANY, 4566 4621, 4622, 4623, 4624, 4625, 4747 INSURANCE SCHEME, 4578 HOME SHOPPING, 4682, 4741 INTELLECTUAL CAPITAL, 4532, 4831 INTELLECTUAL PROPERTY, 4529, 4641 LIFESTYLE, 4658 INTEREST RATE, 4470 LOCAL AUTHORITY, 4478, 4485, 4767 INTERNAL MARKETING, 4649 LOCAL GOVERNMENT, 4478, 4485 INTERNATIONAL MANAGEMENT, 4536, 4537, LOGISTICS, 4497, 4499, 4504, 4572, 4736, 4738, 4538, 4539, 4540, 4541, 4545, 4546, 4547, 4548, 4550, 4740, 4741, 4742, 4743, 4745, 4746, 4747, 4748, 4749, 4551, 4581, 4599, 4620, 4623, 4812, 4814 4750, 4751, 4752, 4753, 4754, 4755, 4756, 4757, 4758, INTERNATIONAL MARKETING, 4653, 4658, 4759, 4760, 4761, 4762, 4845 4701, 4710 LONG RANGE PLANNING, 4809 INTERNATIONAL TRADE, 4701, 4825. 4826, 4829 LOYALTY, 4542, 4696, 4702, 4766, 4768, 4773 4832, 4834 LOYALTY SCHEME, 4702, 4766 INTERNATIONALISATION, 4541, 4545, 4807 MAGAZINE, 4680, 4691, 4712, 4730, 4732 INTERNET, 4477, 4506, 4510, 4512, 4515, 4517 MAGAZINE ADVERTISING, 4712, 4730, 473! 4523, 4524, 4525, 4527, 4529, 4552, 4576, 4595, 4613, MAIL ORDER, 4758 4614, 4615, 4616, 4617, 4656, 4660, 4675. 4682. 4683. MAIL-SHOT, 4670, 4694 4688, 4698, 4699, 4708, 4737, 4742, 4748, 4754, 4770, MAILING LIST, 4694 4781 MAINTENANCE MANAGEMENT, 4484, 4489, INTERPERSONAL, 4611! 449] INTERPERSONAL SKILLS, 4610, 4612, 4778 MANAGEMENT, 4483 INTERVIEW, 4810 MANAGEMENT BEHAVIOUR, 4465, 4610 INTRANET, 4515, 4523, 4525, 4638 MANAGEMENT COMMITMENT, 4454 INVENTION, 4638, 4844 MANAGEMENT COMPETENCE, 4463, 4464, 4466 INVENTORY MANAGEMENT, 4749 MANAGEMENT DEVELOPMENT, 4455, 4612 INVESTMENT, 4476, 4689, 4826 4619, 4620, 4623, 4624, 4627, 4628, 4630 JOB DESCRIPTION, 4582 MANAGEMENT DEVELOPMENT MANAGE- JOB DESIGN, 4582 MENT TRAINING, 4817 JOB SATISFACTION, 4598 MANAGEMENT EDUCATION, 4455, 4620, 4621, JOINT VENTURE, 4480, 4536, 4539, 4542, 4546, 4622, 4623, 4624, 4625, 4817 4550, 4551, 4581, 4723 MANAGEMENT EFFECTIVENESS, 4447, 4453 JUST-IN-TIME, 4501 4454, 4458, 4463, 4464, 4466, 4813 KNOWLEDGE MANAGEMENT, 4505, 4507, 4508, MANAGEMENT GURU, 4459, 4612 4509, 4513, 4532, 4549, 4831, 4843 MANAGEMENT INFORMATION, 4515 KNOWLEDGE TRANSFER, 4549, 4627, 4628 MANAGEMENT OF CHANGE, 4531, 4532, 4533 LABOUR FORCE, 4818 4534. 4535, 4563. 4564, 4805. 4841 LABOUR MARKET, 4585 MANAGEMENT PERFORMANCE, 4447, 4453. LABOUR SUPPLY, 4585, 4818 4458, 4462, 4463, 4464, 4813 LAW, 4449, 4469, 4480, 4481, 4483, 4572, 4573, 4577, MANAGEMENT PERSPECTIVE, 4465, 4466, 4468 4579, 4589, 4592, 4596, 4606, 4674, 4820, 4821 MANAGEMENT PRACTICE, 4573 LEADER, 4453, 4456, 4457, 4463, 4464, 4535 MANAGEMENT RESEARCH, 4458, 4465, 4466, LEADERSHIP, 4453, 4456, 4457, 4463, 4464, 4466 4541, 4808 4474, 4535, 4563, 4597, 4636 MANAGEMENT SCIENCE, 4459, 4558, 4627, 4628 LEAN MANUFACTURING4,50 3 4809, 4831 LEAN PRODUCTION, 4501, 4503 MANAGEMENT STYLE, 4457, 4537, 4542, 4610 LEARNING, 4556, 4613, 4614, 4615, 4616, 4617, MANAGEMENT TEAM, 4458 4618, 4621, 4627, 4628, 4630, 4631, 4843 MANAGEMENT TECHNIQUE, 4454, 4460, 4461, LEARNING ORGANISATION, 4549, 4556 4468, 4535, 4610, 4612, 4639, 4648 LEARNING THEORY, 4513, 4556, 4618, 4627, 4628, MANAGEMENT THEORY, 4452, 4459, 4460, 4463, 4843 4464, 4468, 4535, 4553, 4558, 4612, 4627, 4628, 4806 LEASING, 4591 4809, 4831 LEGAL, 4449, 4469, 4480, 4481, 4483, 4572, 4573, MANAGEMENT TOOL, 4454, 4535, 4641, 4648 4577, 4579, 4589, 4592, 4596, 4606, 4608, 4674, 4820. MANAGERIAL EFFECTIVENESS, 4458 4821 MANAGERIAL RESPONSIBILITY, 4447, 4465, LEGISLATION, 4449, 4480, 4481, 4483, 4573, 4577, 4568, 4569, 4813 4579, 4589, 4596, 4608, 4674, 4701, 4820, 4821, 4828 MANAGERIAL ROLE, 4447. 4458, 4463, 4464, LEISURE, 4668 4465, 4568, 4569 LIBRARY, 4779 MANUFACTURER, 4476, 4701 LICENSING, 4669, 4701, 4705 MANUFACTURING, 4484, 4491, 4498, 4500, 4503, 2030