Management and Leadership – A Guide for Clinical Professionals

296 Pages·2015·4.478 MB·English

by  Sanjay Patole (eds.)

Management and Leadership – A Guide
for Clinical Professionals
Sanjay Patole
Editor
Management and
Leadership – A Guide for
Clinical Professionals
1 3
Editor
Sanjay Patole
Department of Neonatal Paediatrics
KEM Hospital for Women
Perth
West Australia
Australia
ISBN 978-3-319-11525-2 ISBN 978-3-319-11526-9 (eBook)
DOI 10.1007/978-3-319-11526-9
Springer Cham Heidelberg New York Dordrecht London
Library of Congress Control Number: 2014955167
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Foreword
Management and leadership skills are critical for de-
veloping a successful and productive career, and
achieving organisational goals. Irrespective of our des-
ignation, and knowingly or unknowingly, every day at
work we play the role of a colleague, teacher, mentor,
supervisor, manager, or a leader while dealing with the
clients. Formal training in essential management and
leadership skills is therefore an important issue for
both, the employee and the employer. Unfortunately,
it is often ignored or not provided enough attention in
many organisations, especially those providing health care services.
Some of the most experienced authors from around the world have come to-
gether to provide an understanding of management and leadership skills that are
essential for staff in a health care organisation, in a simple and clear fashion in this
book. I am grateful to them for their valuable contributions, the quality of which
reflects their expertise in various aspects of management as clinicians, supervisors,
and managers. Without their help it would have been impossible to complete a book
such as this in a remarkably short time.
The topics covered in this book range from preparing for an interview, the art of
negotiation and handling difficult behaviour, to clinical leadership, evidence based
management, and managing grief and its consequences at the workplace. I hope that
with its simple and practical approach this book will be useful for all clinical and
non-clinical staff working in a health care organisation irrespective of their faculty,
position, and stage in career in developing the essential management and leader-
ship skills. I would like to take this opportunity to thank Springer, their publishing
editor Thijs van Vlijmen, and publishing assistant Sara Germans-Huisman for their
encouragement and support in getting this unique book published. We hope that it
will help readers in becoming successful consultants, managers, supervisors, and
leaders at workplace.
v
Contents
1 Succeeding in Your Consultant Interview................................................ 1
Matt Green
2 Clinical Leadership and Engagement: No Longer
an Optional Extra ...................................................................................... 19
John Clark
3 T he Art of Negotiation, Handling Difficult Behaviour,
and Facing the Media ................................................................................ 33
Lucky Jain, Sanjay Patole and Sarah Sloan
4 Handling Complaints, Meetings, and Presentations ............................... 45
Haribalakrishna Balasubramanian and Sanjay Patole
5 Performance Appraisal and Assessment .................................................. 63
Paul Craven
6 Quality Improvement ................................................................................ 75
Brendan Paul Murphy
7 Risk Management ...................................................................................... 91
Bronwyn Shumack
8 Root Cause Analysis ................................................................................... 105
Aarti Raghavan
9 Occupational Health and Safety ............................................................... 123
Paul Rothmore and Rose Boucaut
10 Coping with Stress at Work ...................................................................... 137
Christopher Griffin
vii
viii Contents
11 The Nature of Conflict in Health-Care ................................................... 149
Catherine Campbell and Corinne Reid
12 Evidence Based Management ................................................................. 167
Ravi Madhavan and Ajay Niranjan
13 Clinical Handovers................................................................................... 181
Sachin Amin
14 The Educational Role of Senior Hospital Staff ..................................... 197
Fiona Lake
15 Mentoring ................................................................................................. 213
Deepika Wagh and Sanjay Patole
16 E xpert or Impostor—Understanding the Role
of the Expert Witness ............................................................................... 229
Denise Bowen
17 How to Dress at Work .............................................................................. 241
Rajkishore Nayak, Rajiv Padhye and Lijing Wang
18 M anaging Ethically Complex Issues in Critically Ill
Patients—A Neonatal Perspective .......................................................... 257
Paul Byrne and Brendan Leier
19 Communicating Bad News in the Health Care Organization .............. 269
Olachi J. Mezu-Ndubuisi
20 Managing Grief and its Consequences at the Workplace .................... 283
Robert Anderson and Marie-Louise Collins
Index ................................................................................................................ 295
Contributors
Sachin Amin Division of Neonatology, University of Illinois at Chicago, Chicago,
IL, USA
Neonatal Intensive Care Unit, Children’s Hospital of University of Illinois, Chi-
cago, USA
Robert Anderson Department of Pastoral Care Services, Women & Newborn
Health Service, King Edward Hospital for Women, City of Perth, WA, Australia
Child & Adolescent Health Service, Princess Margaret Hospital for Children, Perth,
WA, Australia
Haribalakrishna Balasubramanian Department of Neonatal Paediatrics, King
Edward Memorial Hospital for Women, Perth, WA, Australia
Rose Boucaut School of Health Sciences (Physiotherapy), University of South
Australia, Adelaide, SA, Australia
Denise Bowen Mediation & Legal Support Services, Women & Newborn Health
Service, KEM Hospital for Women, City of Perth, WA, Australia
Paul Byrne Stollery Children’s Hospital, John Dossetor Health Ethics Centre,
University of Alberta, Edmonton, AB, Canada
Catherine Campbell Neonatal Clinical Care Unit, King Edward Memorial Hos-
pital, Western Australia
UWA Centre for Neonatal Research and Education, School of Paediatrics and Child
Health, University of Western Australia, Western Australia
John Clark Department of Health, Institute of Health Leadership, East Perth, WA,
Australia
The King’s Fund, London, UK
University of Warwick Medical School, Coventry, UK
ix
x Contributors
Marie-Louise Collins Department of Pastoral Care Services, Women & Newborn
Health Service, King Edward Hospital for Women & Child & Adolescent Health,
Service Princess Margaret Hospital for Children Perth, WA, Australia
Child & Adolescent Health Service, Princess Margaret Hospital for Children, Perth,
WA, Australia
Paul Craven Neonatal Intensive Care Unit, John Hunter Children’s Hospital,
Newcastle, NSW, Australia
Matt Green BPP University School of Health, Abingdon, Oxfordshire, UK
Christopher Griffin Department of Maternal and Fetal Medicine, King Edward
Memorial Hospital for Women, City of Perth, WA, Australia
School of Women’s and Infants’ Health, the University of Western Australia
Lucky Jain Department of Pediatrics, Emory University School of Medicine,
Atlanta, GA, USA
Fiona Lake University of Western Australia School of Medicine and Pharmacol-
ogy, Crawley, WA, Australia
Harry Perkins Institute of Medical Research, QEII Medical Centre, Nedlands, WA,
Australia
Brendan Leier Stollery Children’s Hospitals & Mazankowski Alberta Heart Insti-
tute, John Dossetor Health Ethics Centre, University of Alberta, Edmonton, Canada
Ravi Madhavan Katz Graduate School of Business, University of Pittsburgh,
Pittsburgh, PA, USA
Olachi J. Mezu-Ndubuisi Departments of Pediatrics and Ophthalmology, School
of Medicine and Public Health, University of Wisconsin, Madison, WI, USA
Brendan Paul Murphy Cork University Maternity Hospital, Cork, Ireland
Department of Paediatrics and Child Health, University College Cork, Cork, Ireland
Rajkishore Nayak School of Fashion and Textiles, RMIT University, Melbourne,
Australia
Ajay Niranjan Department of Neurosurgery, University of Pittsburgh, Pittsburgh,
USA
Rajiv Padhye School of Fashion and Textiles, RMIT University, Melbourne,
Australia
Sanjay Patole Centre for Neonatal Research and Education, University of Western
Australia, Perth, Australia
Department of Neonatal Paediatrics, King Edward Memorial Hospital for Women,
Perth, WA, Australia
Contributors xi
Aarti Raghavan Division of Neonatology, Department of Pediatrics Children’s
Hospital University of Illinois, University of Illinois Hospital and Health Sciences
System, Chicago, IL, USA
Corinne Reid School of Psychology and Exercise Science, Murdoch University,
Perth, WA, Australia
Paul Rothmore Discipline of Public Health, School of Population Health, Univer-
sity of Adelaide, Adelaide, SA, Australia
Bronwyn Shumack Clinical Excellence Commission, Sydney, NSW, Australia
Sarah Sloan Women and Newborn Service, King Edward Memorial Hospital for
Women, Subiaco, WA, Australia
Deepika Wagh Department of Neonatal Paediatrics, King Edward Memorial Hos-
pital for Women, Subiaco, WA, Australia
Princess Margaret Hospital, Perth, WA, Australia
Lijing Wang School of Fashion and Textiles, RMIT University, Melbourne,
Australia