MANAGEMENT and LEADERSHIP

242 Pages·2005·1.61 MB·English

“He is without doubt one of
the foremost thinkers on the
subject in the world”
SIR JOHN HARVEY-JONES
NEIL THOMAS
EDITED BY
The
JOHN
ADAIR
handbook of
MANAGEMENT and LEADERSHIP
Inside front cover
The
John Adair
Handbook
of
Management
Leadership
and
Edited by Neil Thomas
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Contents
Part 1
Self-management
(cid:1)
Chapter 1
Time management
Introduction...................................................................................................................4
Tempus Fugit.........................................................................................................4
Basic approach to time management........................................................4
Developing a personal sense of time...................................................................6
Time audit..............................................................................................................6
Analyse and improve your use of time......................................................9
Identifying long-term goals....................................................................................9
Making medium-term plans..................................................................................11
Smarter objectives...........................................................................................12
Planning the day........................................................................................................13
The Adair urgency/importance matrix.....................................................14
Tips on daily planning ...................................................................................15
Making the best use of your best time.............................................................16
Organising office work............................................................................................17
Dealing with interruptions...........................................................................17
Dealing with paperwork................................................................................17
Other elements to improve your
time management in the office.................................................................18
Managing meetings........................................................................................19
Delegating effectively..............................................................................................21
Deciding what to delegate...........................................................................22
Making use of committed time...........................................................................24
Managing your health.............................................................................................24
How topped up are your batteries?..........................................................25
Stress.....................................................................................................................25
Summary and six-month follow-up test.........................................................28
(cid:1)
Chapter 2
Setting and achieving goals and objectives
Introduction.................................................................................................................32
Personal goals and objectives..............................................................................32
Professional/business goals and objectives....................................................35
Summary and six-month follow-up test.........................................................39
(cid:1)
Chapter 3
Decision-making and problem-solving
Introduction.................................................................................................................42
Decision-making skills.............................................................................................42
The Manager as decision-maker.........................................................................44
Key elements of effective thinking and decision-making........................46
Analysis.................................................................................................................46
Synthesis..............................................................................................................47
Other useful approaches........................................................................................48
Imagination.......................................................................................................48
Conceptual thinking......................................................................................49
Intuition..............................................................................................................50
Originality and Innovation..........................................................................50
The concept of value in decision-making.......................................................50
Decision-making and weighing up the options...........................................52
Summary and six-month follow-up test.........................................................54
(cid:1)
Chapter 4
Creativity and innovation
Introduction.................................................................................................................58
Creativity.......................................................................................................................59
Innovation....................................................................................................................62
Recruit/select creative people.....................................................................63
Encouragement of creativity in teams....................................................64
Team training.....................................................................................................65
Communicating about innovation............................................................65
Overcoming obstacles to innovation.......................................................66
Organisation and Innovation......................................................................66
The Generation of ideas.................................................................................71
Characteristics of innovators......................................................................75
Summary and six-month follow-up test.........................................................76
(cid:1)
Chapter 5
Part 1: Personal reminders and thoughts worth thinking
Introduction.................................................................................................................80
Time management....................................................................................................80
Setting and achieving goals and objectives...................................................94
Decision-making and problem-solving............................................................98
Creativity and innovation....................................................................................100
Part 2
Managing others
(cid:1)
Chapter 6
Leadership and teambuilding
Leadership...................................................................................................................118
Qualities of leadership..........................................................................................120
Functions of leadership........................................................................................123
Leadership characteristics..........................................................................127
Leadership skills.......................................................................................................129
Defining the task............................................................................................129
Planning.............................................................................................................131
Briefing...............................................................................................................132
Controlling........................................................................................................134
Evaluating.........................................................................................................135
Motivating........................................................................................................138
Organising........................................................................................................139
Setting an example.......................................................................................142
Developing leadership skills...............................................................................143
Teambuilding............................................................................................................144
Task......................................................................................................................146
Team....................................................................................................................147
Individual..........................................................................................................149
Summary and six-month follow-up test......................................................153
(cid:1)
Chapter 7
Motivation and people management
Introduction..............................................................................................................156
The 50:50 rule...........................................................................................................157
Needs and motivation...........................................................................................158
Maslow’s hierarchy of needs....................................................................158
McGregor’s Theory X and Theory Y........................................................159
Herzberg’s motivation – hygiene theory..............................................160
Managers/leaders and motivation...................................................................163
Getting the best from people............................................................................165
Be motivated yourself..................................................................................165
Select people who are highly motivated.............................................166
Treat each person as an individual.........................................................167
Set realistic and challenging targets.....................................................168
Remember that progress motivates.......................................................170
Create a motivating environment...........................................................171
Provide fair rewards.....................................................................................172
Give recognition.............................................................................................173
Summary and six-month follow-up test......................................................174
(cid:1)
Chapter 8
Communication and presentation
Introduction..............................................................................................................178
Issues in communication.....................................................................................178
Listening.....................................................................................................................180
Reading skills............................................................................................................182
Writing skills.............................................................................................................183
Speaking and presentation skills......................................................................186
Effective speaking..........................................................................................186
Presentation skills..........................................................................................187
One-to-one interviews.........................................................................................192
Managing meetings...............................................................................................193
Within your organisation....................................................................................195
Summary and six-month follow-up test......................................................196
(cid:1)
Chapter 9
Part 2: Personal reminders and thoughts worth thinking
Introduction..............................................................................................................200
Leadership and teambuilding............................................................................200
Motivation and people management.............................................................214
Communication and presentation...................................................................220