MAKE YOUR FIRST MILLION MARTIN WEBB MAKE YOUR FIRST MILLION MARTIN WEBB Copyright © Martin Webb 2007 First published 2007 Capstone Publishing Ltd. (a Wiley Company) The Atrium, Southern Gate, Chichester, PO19 8SQ, UK. www.wileyeurope.com Email (for orders and customer service enquires): [email protected] The right of Martin Webb to be identifi ed as the author of this book has been asserted in accordance with the Copyright, Designs and Patents Act 1988 All Rights Reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except under the terms of the Copyright, Designs and Patents Act 1988 or under the terms of a licence issued by the Copyright Licensing Agency Ltd, 90 Tottenham Court Road, London W1T 4LP, UK, without the permission in writing of the Publisher. 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For details telephone John Wiley & Sons on (+44) 1243–770441, fax (+44) 1243 770571 or email [email protected] CONTENTS Prologue: The false start iv PART 1 1 Introduction 1 2 Starting again 25 3 Putting the idea into practice 41 4 The opening days 59 5 Building on success 77 6 Branching out and preparing to exit 99 7 And in conclusion 121 PART 2 Appendix: The Entrepreneur’s Toolkit 127 Item 1 The general business model and working capital 130 Item 2 Risk assessment 132 Item 3 Getting the start-up money 137 Item 4 Drawing up the fi rst rough fi nancial plan 144 Item 5 The decision to lease premises or buy them 151 Item 6 Drawing up a detailed business plan 156 Item 7 The formal documentation of staff appraisal 172 Index 174 iii P R O L O G U E THE FALSE START Between the years 1993 and 2001, Simon Kirby and I started a busi- ness that ran mainly, but not wholly, pubs and clubs. We built up a series of 30 pubs – some of them branded – and sold them in 2001 for a sum of money that we could only have dreamt about in 1992. This book is about how we did it – including the bits we got right and the bits we got wrong. By reading our story you can learn from our lack of business nous and avoid some of the pain and heartache that we experienced on the road to entrepreneurial success. The fact that we survived the many ups and downs is a testament to our achieve- ment and gives you the opportunity to learn from the fruits of our labour – from our triumphs and our setbacks. It all started with a fairly spectacular failure, a massive blow to our self-esteem as well as our wallets. But we sat down and worked out what we had done so catastrophically badly and this prologue passes on some of what we learned. It also passes on the change in attitude that the failure brought about – it’s not an exaggeration to say that it scarred us for life and strengthened our resolve never to make the same mistakes again. In 1990 I was twenty-six. I liked bars and loved music and I thought I would like to own a bar of my own. That seemed the obvious way to create exactly the kind of place I enjoyed going into. What experience did I bring to bear on the venture? Very little really. I had earned some pin money as a DJ in nightclubs, but apart v MARTIN WEBB • MAKE YOUR FIRST MILLION from that I had the theoretical knowledge you get from doing a busi- ness degree and less than a year’s experience as a trainee with the multinational computer company IBM. I had no experience of running a business, but plenty of experi- ence of drinking and partying. This meant that I had one big asset – I knew the kind of people I wanted the bar to appeal to and I knew what they liked. Simon and I also had enthusiasm, energy and the confi dence of youth – vital if you’re going to get the world to come along with you and choose your bar to drink in rather than someone else’s. Did we have the talents of the entrepreneur at that time? I’m not sure, to be honest, and it’s a very interesting question that I’ll come back to at various stages in the book. We raised the cash to get started from a combination of savings, bank loans and maxing out our credit cards. This gave us the £60,000 we needed to buy the lease of an existing bar – the Helsinki – fi t it out the way we wanted it to look, buy stock and get into business. Neither of us had ever refurbished a property in any way so we did what most people would do in the circumstances and hired a building company as the experts to strip out the old and put in the new. We agreed a specifi cation with them and a price for a complete refi t. They took responsibility for everything; after all, we thought, they must have done this kind of job many, many times. This was, to say the least of it, naïve. More than that, it defi ed common sense as well as good business practice. Think of it this way. If you undertake a building project you need expertise, skilled tradespeople and decent materials. Now, the fi rst time you undertake such a project you may well need to buy in some expertise and employ some skilled tradespeople. But do you need to pay people to strip the old paper off the walls? And what about the materials – is there something smart you can do in that department? After all, if you put the whole project out to a third party, they buy vi MAKE YOUR FIRST MILLION (cid:129) THE FALSE START in materials at a discount and sell them on to you, at least at the full retail price and possibly a bit more. Then they add in another amount for contingencies – the things that they cannot predict as they plan the project – and they’ll like as not still charge you that sum even if there are no extra costs. In fact, contractors rarely use the contingency money because when they encounter the unexpected they pass on the extra costs up front – to you! Now, our contract even included all the furnishings – right down to the tables and the chairs. We got the project done, but we paid through the nose for it and spent much more money that we needed to. SUGGESTION BOX Incidentally, if you buy the materials yourself you can probably get a discount too. Try it – ring up your local builders’ merchant and tell them you’re about to do up your house and that you’ll need about £30,000 worth of materials. They’ll almost certainly offer you a discount. They may not offer you credit terms, because they only do that when they are sure that they will be paid more or less on time; but it’s worth going for that too, you never know. In any case it’s a good exercise for fi nding out if you’ve got the boldness to speak to anyone who can help you learn what to do to get your business going. So, our expensive refi t completed, we opened the doors with a triumphant fl ourish and the party animals of Brighton came fl ood- ing in. Within a few weeks we had a packed venue and the cash was rolling into the tills. To say we were cavalier in our approach to spending money is an understatement – we made the Beckhams look like penny-pinchers. Everything was top quality and no expense was spared. There were lots of customers; so we needed plenty of expen- sive doormen. People didn’t want to wait a moment for a drink – well I didn’t at least – so we had loads of staff. We had the top DJs, regular parties both for the customers and also for the staff after work. Best of all, while we knew what all this was costing, we didn’t know whether vii
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