Mail Assure Admin Guide

184 Pages·2017·7.06 MB·English

by  Susan Murray

Mail Assure
User Guide - Admin, Domain and Email Level
LastUpdated:Wednesday,September5,2018-----------©2018
CONTENTS
Getting Started 1
UsefulLinks 1
What'sNew 1
AccessingMailAssure 8
UserPermissions 9
TimeoutSettings 11
RetrieveLog-inLink 11
ExistingAccount-ForgottenPassword 11
CreateNewEmailAccountviatheRetrieveLog-inLink 11
SendUserCustomizedLinktoResetPassword 12
AdminLevelControlPanel 12
Whatdoyouwanttodo? 12
DomainLevelControlPanel 12
AccessingtheDomainLevelControlPanel 12
EmailLevelControlPanel 14
AccessingtheEmailLevelControlPanel 14
Whatdoyouwanttodo? 15
Multi-admincontrolpanelaccessandaudittrail 15
Usingthe'Loginas'Feature 17
LoginasaDomainuser. 18
LoginasanEmailUser 18
FinishLoginasSession 19
ApplicationOverview 20
NavigatingMailAssure 20
CustomizeDashboard 20
EditDashboardPanelGroup 20
MailAssure
AddaWidget 21
ResettoDefaultDashboardSetting 22
FeaturesPreview 22
ListoffeaturesinPreviewmode 22
EmailScoutReports(Preview) 22
DeliveryDetails 23
TemporaryLog(Preview) 23
ArchiveUsage(Preview) 24
SearchIncoming/OutgoingArchive 25
FAQs 27
WhywasmyMessageBlockedasSpam? 27
WhyCan'tIFindaMessageintheQuarantine? 28
HowcananSPFIssueBlockaMessage? 29
Incomingmessagesblockedbythefilteringserver 29
Incomingmessagesblockedbythedestinationmailserver 29
Webinterfacetelnet&LDAPsyncIPs 29
MailAssureSMTPdeliveryIPs 29
Outgoingmessagesblockedbythedestinationmailserver 30
WhatismySMTPHostname? 30
EU/US/UK-only 30
BrandedSPFhostname 30
WhyCan'tIUploadmyCertificateorgetanErrorwhentrying? 31
HowdoIEnforceTLS? 31
IncomingFiltering 31
OutgoingFiltering-theoutgoinguserthathandledfilteringneedstobeprovidedaswell 31
WhydomyReleasedMessagesnotseemtobeGettingTrainedbytheSystem? 32
IgetalotofUnwantedNewsletters-ShouldIReportTheseasSpam? 32
Domain Management 33
Whatdoyouwanttodo? 33
ViewDomainOverview 33
AddaDomain 34
TransferDomainBetweenAdminAccounts 35
DomainTransfer 35
ForcedMigration 36
ViewMailboxOverview 37
ConfigurationTab 37
Outgoing 38
General 38
Incoming 38
Archiving 38
MailboxesTab 39
Viewmailboxes 39
Addmailbox 40
Editoneormultiplemailboxes 40
MailboxAliasesTab 40
Addanalias 41
Catchallmailanddirecttoasingleaddress 41
MXRecords 41
UpdateYourMXRecordsinYourDomainProvider'sDNSSettings 42
MXVerificationTool 43
Incoming Filtering 44
Whatdoyouwanttodo? 44
ViewIncomingBandwidthOverview 45
MessageQueueing 45
AutomaticRetrySchedule 45
MailAssure
MessagesQueued 46
ViewIncomingDeliveryQueue 46
AccesstheIncomingDeliveryQueue 46
ReplytoEmailintheDeliveryQueue 48
IncomingWhitelistFilteringRules 48
ViewIncomingWhitelistFilteringRules 48
AddanIncomingWhitelistFilteringRule 49
IncomingBlacklistFilteringRules 52
ViewIncomingBlacklistFilteringRules 52
AddanIncomingBlacklistFilteringRule 53
IncomingLogSearch 57
RunCustomLogSearch 58
ActionsAvailableonLogSearchResults 60
RegenerateIndex 61
AddCustomizedActionUsingLogSearch 61
CreateandEmailLogSearchReport 63
Emailcontent 64
EmailScoutReportTemplates 65
ViewEmailScoutReports 66
SpamQuarantine 67
EnabletheQuarantine 67
AccesstheQuarantine 68
ViewDomainLevelIncomingSpamQuarantine 68
ViewEmailLevelSpamQuarantine 69
ViewQuarantinedMessageContent 70
ReleaseQuarantinedMessages 72
ReleaseandTrainQuarantinedMessages 72
ReleaseandWhitelistQuarantinedMessages 73
RemoveMessagesfromQuarantine 74
RemoveandBlacklistQuarantinedMessages 74
ManageQuarantineFilterSettings 75
ManageDomainsandIPswithDisabledSPF,DKIMandDMARCChecks 77
IncomingRejectionClassifications 78
ManageLocalRecipients 84
ToaccesstheLocalRecipientspage: 84
UploadLocalRecipients 86
EnableLocalRecipients 86
ManageDomainAliases 86
Toaddadomainalias: 86
ManageEmailAddressAliases 87
AddinganEmailAlias 87
ConfigureDomainSettings 88
RejectedLocalPartCharacters 88
ManageDestinations 89
AddDestination 89
PerformNetworkChecksonDestinationServer 90
ViewDomainStatistics(Incoming) 91
ReportSpam 93
TrainSpam 93
TrainNotSpam 93
ReportSpamUsingtheOutlookAdd-on 94
ReportSpamUsingtheThunderbirdAdd-on 95
ToinstalltheThunderbirdadd-on 95
ReportaSpamMessageusingThunderbird 95
ReportSpamUsingMailAppforAppleOSX 95
MailAssure
InstalltheSpamReportertool 96
ReportSpamusingtheMailApp 96
RemoveSpamReporterappfromOSXDevice 96
ReportSpam-ForwardEmailasAttachment 96
ReportSpamviaIMAP 96
ConfigureThunderbirdtoAccesstheIMAPQuarantine 96
ConfigureyourIMAPAccountinMicrosoftOutlook 98
ReportSpamviaBrowser-basedEmailClient 99
InstallAdd-onandScript 99
ReportingfromBrowser-basedEmailClient 99
ClearCalloutCache-Incoming 99
CustomizeActions 100
AddCustomizedAction 100
DeliveryDetails 100
ConfiguringLDAPmailboxsync 101
LDAPAuthentication 101
SetupLDAPconfigurationdetails 102
LDAPSyncPreview 102
SetupCustomLDAPMappingRules 103
Outgoing Filtering 104
ViewOutgoingBandwidthOverview 104
ManageIdentities 104
ManageLockTemplates 105
ManuallyAddLockTemplate 105
ManageOutgoingUsers 106
AddanOutgoingUser 107
EditanOutgoingUser 110
GenerateOutgoingReport 110
OutgoingBlacklistFilteringRules 111
ViewOutgoingBlacklistFilteringRules 111
AddOutgoingBlacklistFilteringRule 112
OutgoingLogSearch 116
GenerateDKIMCertificate 116
ManageOutgoingSettings 116
ConfiguretheAbuseReportAddress 117
ClearCalloutCache-Outgoing 118
ViewDomainStatistics-Outgoing 118
SettingupYourSMTPHostname 118
SettingupSPF 119
ToSetupSPF 119
Exchange Online (Office 365) Configuration and Setup 120
ConfigureInboundFilteringwithExchangeOnline(Office365) 120
Addthedomaininthewebinterface 120
CreateapartnerconnectorandruleinExchangeOnlinetoacceptfilteredmail 120
ChangeMXrecordforthedomaintopointtoinboundservers 121
ConfiguringOutboundFilteringwithExchangeOnline(Office365) 121
CreateOutboundUserinMailAssure 121
SetupaTransportRuleinExchangeOnline 122
ConfigureMailArchive/JournalingwithExchangeOnline(Office365) 122
EnableArchivingofInbound/OutboundMail 122
EnableJournalingofInternalMessages 123
Archive 124
Whatdoyouwanttodo? 124
SearchIncoming/OutgoingArchive 124
ViewArchiveUsageperDomain 125
MailAssure
EnableArchivingonaDomain 126
ManageArchiveSettings 127
ViewArchiveStatus 128
GlobalJournalAddress 128
RestrictArchivingtoSpecificMailboxes 128
ConfigureJournalinginMailAssure/Exchange 128
FindGlobalJournalAddress 128
ConfigureJournalinginMicrosoftExchange2010 129
ConfigureJournalinginExchange2013/2016/Online(Office365) 129
ExportArchivedMessages 129
ExportarchivedmessagesusingtheArchive-Exportfacility 130
ExportarchivedmessagesusingtheLogSearch(Preview) 130
ImportHistoricalDataintoArchive 131
Branding 132
Whatdoyouwanttodo? 132
BrandingManagement 132
ConfigureOAuthSettings 134
ManageProtectionReportTemplates 134
SSLCertificates 135
Whatdoyouwanttodo? 135
ViewHTTPSCertificateInfo 135
UsetheMailAssureDefaultTLSCertificate 136
UploadCertificateBundleManually 136
Server 137
Whatdoyouwanttodo? 137
ViewControlPanelAPICalls 137
ManageServerSettings 138
AvailableProducts 138
ServerSettings 138
DefaultMXHostnames 138
ManageEmailNotificationsTemplates 138
EditanEmailNotificationTemplate 139
ViewAPICallsHistory 141
Reporting 142
ProtectionReports 142
Whatdoyouwanttodo? 142
On-demandDomainReport 142
PeriodicDomainReport 143
PeriodicUserReport 144
Whatdoyouwanttodo? 144
AddReportRecipientManuallyattheDomainLevel 144
EnablePeriodicUserReportattheEmailLevel 146
ManageDomainReportActions 147
Email Restrictions 149
ManageAttachmentRestrictions 149
ManageEmailSizeRestriction 152
Whitelist /Blacklist 154
ManageSenderWhitelist 154
AddSendertoWhitelist 156
ManageSenderWhitelist-EmailLevel 156
ManageRecipientWhitelist 157
AddRecipienttoWhitelist 158
ManageSenderBlacklist 159
AddSendertoBlacklist 160
ManageSenderBlacklist-EmailLevel 161