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Long Range Planning 2002: Vol 35 Index PDF

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© LRP long range planning PERGAMON Long Range Planning 36 (2003) V-VII www.elsevier.com/locate/Irp Author Index for Vol. 35 A Education and Learning - A Guide for Teachers and Educators (2), 199 ANDRIANI P see HALL R ARMISTEAD C, MEAKINS M, A Framework for Practising Knowledge Management (1), 49 D DAVIES T, PAIN B, Book review Business B Accounting and Finance (5), 541 DAWAR N, CHATTOPADHYAY A, Rethinking BAINS D see SINGH V Marketing Programs for Emerging Markets BALOGUN J see HOPE HAILEY V BANSAL P, BOGNER WC, Deciding on ISO (5), 457 DUGUID P see BROWN JS 14001: Economics, Institutions, and Context (3), 269 BARNATT C see TEMPEST S BEAMISH P, JING R, Investing Profitably in E China: is it Getting Harder? (2), 135 EFRING T see VOLBERDA HW BIRKINSHAW J, Managing Internal R&D EGAN J, WILSON D, Book review Private Networks in Global Firms (3), 245 Business, Public Battleground (6), 649 BLATTBERG RC, GETZ G, THOMAS JS, Book review Customer Equity: Building and Managing Relationships as Valuable Assets F (6), 657 BOGNER WC see BANSAL P FENTON EM see PETTIGREW AM BOIRAL O, Tacit Knowledge and Environmental Management (3), 291 BOLAND MA see KATZ JP G BROWN JS, DUGUID P, Book review The Social GARRETT B, Book review The Learning Life of Information (1), 92 BROWN L see GRUNDY T Organisation. Developing Democracy at Work BUCKLEY PJ, GLAISTER KW, HUSAN R, (5), 548 International Joint Ventures: Partnering Skills GETZ G see BLATTBERG RC GLAISTER KW see BUCKLEY PJ and Cross-Cultural Issues (2), 113 GOOLD M, CAMPBELL A, Parenting in Complex Structures (3), 219 C GRUGULIS I, WILKINSON A, Managing Culture at British Airways: Hype, Hope and CAMPBELL A see GOOLD M Reality (2), 179 CHATTOPADHYAY A see DAWAR N GRUNDY T, BROWN L, Book review Be Your CHELL E, Book review Entrepreneurship, Own Strategy Consultant (5), 545 Globalisation, Innovation and Development (1), 96 CLIFT T see VANDENBOSCH M H CORTADA J, HARGRAVES T, WAKIN E, Book review Into the Networked Age (6), 652 HAILEY J see SMILLIE | COUPLAND C see TEMPEST S HALL R, ANDRIANI P, Managing Knowledge CROPLEY AJ, Book review Creativity in for Innovation (1), 29 HANDY C, Book review The Elephant and the MOCKLER RJ, Book Review Multinational Flea (3), 321 Strategic Alliances (2), 197 HARGRAVES T see CORTADA J MOYNAGH M, WORSLEY R, Book review HINTERHUBER A, Value Chain Orchestration Tomorrow’s Workplace. Fulfilment or Stress? in Action and the Case of the Global (2), 201 Agrochemical Industry (6), 615 HOMER-DIXON T, Book review The Ingenuity Gap: How Can We Solve the Problems of the N Future (2), 199 HOPE HAILEY V, BALOGUN J, Devising NELSON KA see TREVINO LK Context Sensitive Approaches to Change: The Example of Glaxo Wellcome (2), 153 HUNG C-N, Mobilising Networks to Achieve P Strategic Difference (6), 591 PAIN B see DAVIES T HUSAN R see BUCKLEY PJ PETTIGREW AM, FENTON EM, Book review The Innovating Organisation (1), 93 | IRWIN D, Strategy Mapping in the Public R Sector (6), 637 RENESCH JE, Book review Getting to the Better Future (5), 543 J ROBERTS J, Building the Complementary Board: The Work of the Plc Chairman (5), JACKSON B, Book review Management Gurus and Management Fashions (4), 430 493 JARVIS P, Book review Twentieth Century Thinkers in Adult and Continuing Education (3), 324 S JING R see BEAMISH P SINGH V, BAINS D, VINNICOMBE S, Informal Mentoring as an Organisational Resource (4), 389 K SMILLIE I, HAILEY J, Book review Managing for KASER PAW, MILES RE, Understanding Change (2), 195 Knowledge Activists’ Successes and Failures SPEARS L, LAWRENCE M (editors), Book (1), 9 review Focus on Leadership - Servant- KATZ JP, BOLAND MA, One for All and All Leadership for the 21st Century (4), 434 for One? A New Generation of Co-operatives STIGLITZ JE, Book review Globalization and its Emerges (1), 73 Discontents (6), 654 KEEGAN A, TURNER JR, The Management of STILES P, TAYLOR B, Book review Boards at Innovation in Project-Based Firms (4), 367 Work (1), 91 KODAMA M, Transforming an Old Economy STREATFIELD PJ, Book review The Paradox of Company Through Strategic Communities (4), Control in Organizations (4), 429 349 T L TAYLOR B see STILES P LAWRENCE M see SPEARS L TEMPEST S, BARNATT C, COUPLAND C, Grey Advantage: New Strategies for the Old (5), 475 M THOMAS JS see BLATTBERG RC MEAKINS M see ARMISTEAD C TREVINO LK, NELSON KA, Book review MILES RE see KASER PAW Managing Business Ethics (4), 437 Vi 2002 Author Index TUNG RL (editor), Book review Learning from VOLBERDA HW, ELFRING T (editors), Book World Class Companies (3), 319 review Rethinking Strategy (3), 325 TURNER JR see KEEGAN A WwW WAKIN E see CORTADA J V WATSON TJ, Book review In Search of VANDENBOSCH M, CLIFT T, Dramatically Management (4), 430 Reducing Cycle Times Through Flash WIJN M see VEEN-DIRKS P VAN Development (6), 567 WILKINSON A see GRUGULIS I VEEN-DIRKS P VAN, WIJN M, Strategic WILSON D see EGAN J Control: Meshing Critical Success Factors with WISSEMA H, Driving through red lights: how the Balanced Scorecard (4), 407 warning signals are missed or ignored (5), 521 VINNICOMBE § see SINGH V WORSLEY R see MOYNAGH M Long Range Planning, vol 36 2003 Vil © LRP long range planning PERGAMON Long Range Planning 36 (2003) VIII-XXII www.elsevier.com/locate/Irp Subject Index for Vol. 35 A Ashridge Strategic Management Centre, corporate parenting survey (3), 219 3M, environmental management system (3), 269 Assets 21st Century Alliance, new generation co- fungibility (3), 245 operatives (1), 73 knowledge (1), 49, (3), 245 ABB network developer role (6), 615 corporate parenting (3), 219 Attitudes innovation study (4), 367 British Airways culture change programme R&D management (3), 245 (2), 179 ABB Lummus Global, innovation study (4), 367 change interventions (2), 153 ABN Amro, innovation study (4), 367 Autocratic model, decision making (5), 521 Accidents, environmental management (3), 291 Automatic knowledge, Spender’s typology (1), Accountability 49 board (5), 493 Autonomy, R&D management (3), 245 corporate parenting (3), 219 Acer, network approach to differentiation (6), 59] B Acquisitions & mergers B&Q Glaxo Wellcome case study (2), 153 ISO 14001 certification (3), 269 value chain orchestration (6), 615 older workers (5), 475 Adaptive approaches, knowledge management "Ba" concept, knowledge management (1), 29, framework (1), 49 49 Added value see value adding Bahia Sul Cellulose, ISO 14001 certification (3), Additive knowledge, knowledge gaps (1), 29 269 Advertising, emerging markets (5), 457 Balanced Scorecard (BSC) Age, older people (5), 475 Critical Success Factors relationship (4), 407 “Age-Quake’, population trends (5), 475 strategy mapping (6), 637 Agency theory, corporate governance (5), 493 Balast Nedham, innovation study (4), 367 Agrochemical industry, value chain Bandwagon effect, ISO 14001 certification (3), orchestration (6), 615 269 Alfa Laval, R&D management (3), 245 Baron International, marketing in emerging Alliances markets (5), 457 British Airways (2), 179 Betz Laboratories, older workers (5), 475 network approach to differentiation (6), 591 Biotechnology new generation co-operatives (1), 73 knowledge sharing (1), 9 strategic community management (4), 349 value chain orchestration (6), 615 value chain orchestration (6), 615 Board effectiveness see also joint ventures; partnerships chairman role (5), 493 Alwo AG, innovation study (4), 367 Rapid case study (5), 521 American Crystal Sugar, new generation co- The Body Shop, ISO 14001 certification (3), 269 operatives (1), 73 BP Amoco Arcadis Bouw/Infra, innovation study (4), 367 knowledge management programme (1), 49 Asda parenting propositions (3), 219 change (2), 153 Branding, marketing in emerging markets (5), older workers (5), 475 457 Brazil, market segmentation (5), 457 cultural (2), 179 Bristol-Myers Squibb, ISO 14001 certification mentoring programmes (4), 389 (3), 269 Change kaleidoscope, context sensitive approach British Aerospace, innovation study (4), 367 (2), 153 British Airways Chemical industry, environmental management change (2), 153 study (3), 291 cultural change (2), 179 Chief executive officers (CEOs), corporate older workers (5), 475 parenting (3), 219 British Telecom (BT) Chief executive role, board effectiveness (5), 493 innovation study (4), 367 Chief Knowledge Officer (CKO) (1), 9 knowledge management programme (1), 49 China BSC see Balanced Scorecard FIC case study (6), 591 BT see British Telecom foreign direct investment (2), 135 Business case, product development cycle time guanxi (2), 113, (6), 591 reduction (6), 567 marketing in emerging markets (5), 457 Business Link, Small Business Service strategy Citibank, marketing in emerging markets (5), (6), 637 457 Business Process Re-engineering, limitations of Citicorp, corporate parenting (3), 219 (2), 179 Citroén, recruitment (3), 291 Business units, corporate parenting (3), 219 CKO see Chief Knowledge Officer Buying decisions, emerging markets (5), 457 Co-evolution, value chain orchestration (6), 615 Co-operatives, new generation (1), 73 Co-ordination, corporate parenting (3), 219 C Coca-Cola Cadbury’s, marketing in emerging markets (5), corporate parenting (3), 219 marketing in emerging markets (5), 457 457 Cambridgeshire County Council (CCC), Codes of practice, board practices (5), 493 mentoring study (4), 389 Colgate Palmolive, marketing in emerging markets (5), 457 Canada, ISO 14001 certification (3), 269 Capability Collaboration change kaleidoscope (2), 153 change interventions (2), 153 organisational (6), 615 corporate parenting (3), 219 Capacity, change kaleidoscope (2), 153 knowledge sharing relationships (1), 9 Capital, strategic community management (4), value chain orchestration (6), 615 Collective action, co-operatives (1), 73 349 Captured board, disconnected board dynamics Collective knowledge (5), 493 communities of practice (1), 49 Case studies Spender’s typology (1), 49 informal mentoring programme (4), 389 Collectivism, product development cycle time network approach to differentiation (6), 591 reduction (6), 567 tacit knowledge and environmental Commitment management (3), 291 international joint ventures (2), 113 value chain orchestration (6), 615 mentoring (4), 389 warning signals (5), 521 product development cycle time reduction (6), CBPs see critical business processes 567 CCC see Cambridgeshire County Council Committees CCVs see critical control variables chairman selection (5), 493 Cegetel, recruitment (3), 291 green (3), 291 Centres of excellence, R&D networks (3), 245 Communication CEOs see chief executive officers emerging markets (5), 457 Certification, ISO 14001 standard (3), 269, 291 innovation in project-based firms (4), 367 Chairmen, board effectiveness (5), 493 mentoring programmes (4), 389 Change product development cycle time reduction (6), context sensitive approaches (2), 153 567 Long Range Planning, vol 36 2003 red light sensitivity (5), 521 Continuous improvement Communities Balanced Scorecard (6), 637 knowledge sharing (1), 9 ISO 14001 certification (3), 269 ownership of knowledge (1), 29 tacit knowledge and environmental strategic (4), 349 management (3), 291 Community leaders, innovative leadership (4), Contra-thinking, decision making (5), 521 349 Control Community of practice British Airways culture change programme informal knowledge (1), 49 (2), 179 knowledge sharing (1), 9 co-operatives (1), 73 mentoring as knowledge-producing (4), 389 corporate parenting (3), 219 strategic community comparison (4), 349 diagnostic (4), 407 Company secretary, board processes (5), 493 innovation in project-based firms (4), 367 Competencies interactive (4), 407 Glaxo Wellcome case study (2), 153 R&D management (3), 245 international joint ventures (2), 113 strategic (4), 407 strategic community management (4), 349 Cooperation, international joint ventures (2), value chain orchestration (6), 615 113 Competition Core competencies, strategic community China (2), 135 management (4), 349 executive power (5), 493 Core resource units, corporate parenting (3), new generation co-operatives (1), 73 219 Competitive advantage Corning, innovation (1), 9 grey advantage (5), 475 Corporate funding, innovation in project-based ISO 14001 certification (3), 269 firms (4), 367 network approach to differentiation (6), 591 Corporate responsibility, ISO 14001 R&D management (3), 245 certification (3), 269 Competitive board, disconnected board Corporate structure, parenting in complex dynamics (5), 493 structures (3), 219 Complementary board relationships, chairman Costs role (5), 493 co-operatives (1), 73 Compliance, knowledge management framework ISO 14001 certification (3), 269 (1), 49 savings (3), 269, 291 Compression strategy, product development value chain orchestration (6), 615 cycle (6), 567 Country managers, corporate parenting (3), 219 Computer industry Credibility, partnering skills (2), 113 innovation in project-based firms (4), 367 Critical business processes (CBPs), strategic networks in Taiwan (6), 591 control (4), 407 Conflict Critical control variables (CCVs), strategic partnering skills (2), 113 control (4), 407 resource allocation (1), 73 Critical Success Factors (CSFs), Balanced stakeholder conflict problem (1), 73 Scorecard relationship (4), 407 Conscious knowledge, Spender’s typology (1), Cross-cultural issues, international joint 49 ventures (2), 113 Consensus model Cross-functional development teams, product decision making (5), 521 development cycle time reduction (6), 567 team governance at Nortel (6), 567 CSFs see Critical Success Factors Constraints, change (2), 153 Cultural awareness, partnering skills (2), 113 Consumers, marketing in emerging markets (5), Culture 457 criteria for partnerships (6), 615 Content issues, knowledge gaps (1), 29 cultural change (2), 179 Context sensitive approaches, organisational knowledge sharing (1), 49 change (2), 153 partnering skills (2), 113 Contingency models, change (2), 153 see also organisational culture 2002 Subject Index Customer overlay units, corporate parenting value chain orchestration (6), 615 (3), 219 Customers E Balanced Scorecard (4), 407, (6), 637 ISO 14001 certification (3), 269 Economic growth, China (2), 135 older people (5), 475 Economies of scale, marketing in emerging product development cycle time reduction (6), markets (5), 457 567 EDS, innovation study (4), 367 satisfaction (1), 9 Effectiveness Customisation, grey markets (5), 475 board (5), 493 Cycle times, flash development (6), 567 innovation in project-based firms (4), 367 knowledge management (1), 49 Efficiency D co-operatives (1), 73 Data collection innovation in project-based firms (4), 367 change implementation (2), 153 Ego, red light sensitivity (5), 521 environmental management study (3), 291 Elf Altochem, ISO 14001 certification (3), 269 Databases, Finaricial Times Mergers and Embeddedness, social (6), 591 Acquisitions File (2), 113 Emergency situations, environmental Decentralisation management (3), 291 corporate parenting (3), 219 Emerging markets, marketing programs (5), 457 environmental management (3), 291 Emotions Decision making British Airways culture change programme board effectiveness (5), 493 (2), 179 co-operatives (1), 73 managerial mistakes (5), 521 corporate parenting (3), 219 Empathy, partnering skills (2), 113 red light sensitivity (5), 521 Employees team governance (6), 567 change interventions (2), 153 warning signals (5), 521 corporate parenting (3), 219 Delivery rights, new generation co-operatives cultural change (2), 179 (1), 73 environmental management (3), 291 Demographics, older people (5), 475 foreign direct investment in China (2), 135 Developing countries, ISO 14001 certification innovation in project-based firms (4), 367 (3), 269 international joint ventures (2), 113 Diagnostic control, Balanced Scorecard and knowledge management framework (1), 49 Critical Success Factors (4), 407 knowledge sharing (1), 9 Differentiation, network approach (6), 591 mentoring programmes (4), 389 Diplomacy, partnering skills (2), 113 older (5), 475 Direction, product development cycle (6), 567 Small Business Service (6), 637 Distribution, emerging markets (5), 457 strategic community management (4), 349 Diversity strategic control (4), 407 change kaleidoscope (2), 153 tacit knowledge (1), 29, (3), 291 network approach (6), 591 team selection (6), 567 Divided reporting, corporate parenting (3), 219 Empowerment Dobber, warning signals (5), 521 change design (2), 153 DoCoMo, strategic community management (4), environmental management (3), 291 349 knowledge management (1), 49 Dotted-line reporting, corporate parenting (3), EMS see environmental management systems 219 Enablers, change (2), 153 Dow Engineering procurement and construction environmental management system (3), 269 (EPC) sector, innovation in project-based parenting propositions (3), 219 firms (4), 367 DuPont Engineers, tacit knowledge and environmental marketing in emerging markets (5), 457 management (3), 291 Long Range Planning, vol 36 2003 X| Entry mode, foreign direct investment in China divided (3), 219 (2), 135 dotted-line (3), 219 Environmental management Financial services ISO 14001 certification (3), 269, 291 innovation in project-based firms (4), 367 tacit knowledge (3), 291 older customers (5), 475 Environmental management systems (EMS), Financial Times Mergers and Acquisitions ISO 14001 certification (3), 269 (FTM&A) File, international joint ventures EPC see engineering procurement and (2), 113 construction sector First American Bank, older workers (5), 475 Ericsson First International Computer (FIC), network innovation study (4), 367 approach to differentiation (6), 591 R&D management (3), 245 First mover advantages, foreign direct Europe investment in China (2), 135 corporate parenting (3), 219 Flash development, cycle time reduction (6), ISO 14001 certification (3), 269 567 population ageing (5), 475 Flexibility Evaluation innovation in project-based firms (4), 367 ISO 14001 certification costs (3), 269 new generation co-operatives (1), 73 potential partners (6), 615 partnering skills (2), 113 projects (4), 367 product development cycle time reduction (6), Exchange rates, Purchasing Power Parity in 567 emerging markets (5), 457 strategic control (4), 407 Expatriate managers, foreign direct investment Fluor Daniel BV, innovation study (4), 367 in China (2), 135 Ford Experience, international joint ventures (2), 113 ISO 14001 certification (3), 269 Expertise older workers (5), 475 corporate parent functions (3), 219 Foreign direct investment (FDI), China (2), 135 marketing in emerging markets (5), 457 Foreign operations see also tacit knowledge ISO 14001 certification (3), 269 Explicit knowledge marketing in emerging markets (5), 457 knowledge gaps (1), 29 Forestry industry, ISO 14001 certification (3), knowledge management framework (1), 49 269 organisational learning (3), 291 Formal mentoring, informal mentoring External environment comparison (4), 389 innovation in project-based firms (4), 367 Formosa Petrochemical Group (FPG), FIC case network approach to differentiation (6), 591 study (6), 591 External tacit knowledge, knowledge Forward communications, product development components (1), 29 cycle time reduction (6), 567 Exxon, corporate parenting (3), 219 FPG see Formosa Petrochemical Group France, population ageing (5), 475 FRED see Fertilizer Retail Efficiency Data F Free rider problem, co-operatives (1), 73 Friction, product development cycle time Family Fare, older workers (5), 475 Family networks, Taiwan (6), 591 reduction (6), 567 FDI see foreign direct investment Functional departments Fertilizer Retail Efficiency Data (FRED), co- corporate parenting (3), 219 operatives (1), 73 environmental (3), 291 Funding, innovation in project-based firms (4), FIC (First International Computer), network 367 approach to differentiation (6), 591 Finance Fungibility, assets (3), 245 strategic mapping (6), 637 value chain orchestration (6), 615 G Financial reporting Balanced Scorecard (4), 407, (6), 637 Galileo Project, Nortel Networks (6), 567 XII 2002 Subject Index Gap, culture change programme (2), 179 Horizon problem, co-operatives (1), 73 Gateway Business Department (GBD), Human resource management (HRM) DoCoMo case study (4), 349 British Airways (2), 179 GE see General Electric mentoring programmes (4), 389 GEC Dunchurch, innovation study (4), 367 Hydro-Québec Gender, mentoring programmes (4), 389 environmental department (3), 291 General Electric (GE) ISO 14001 certification (3), 269 change (2), 153 corporate parenting (3), 219 older workers (5), 475 | General Motors "I Space" model (1), 29 culture change programme (2), 179 I-mode business model, strategic community ISO 14001 certification (3), 269 management (4), 349 General Packet Radio Switching (GPRS) (1), 29 IBM Generic strategies model of positioning, Acer case study (6), 591 strategic difference (6), 591 ISO 14001 certification (3), 269 Germany mentoring programme (4), 389 population ageing (5), 475 older workers (5), 475 Up case study (5), 521 ICI, R&D management (3), 245 Glaxo Wellcome, organisational change (2), 153 Idiosyncratic knowledge, tacit knowledge (1), Global firms, R&D management (3), 245 29 Globalcorp, knowledge activists (1), 9 IJVs see international joint ventures Globalisation Image, ISO 14001 certification (3), 269 international joint ventures (2), 113 Impatience, red light sensitivity (5), 521 ISO 14001 certification (3), 269 Implementation Governance context sensitive approaches to change (2), corporate (5), 493 153 cross-functional development teams (6), 567 strategic control (4), 407 parenting tasks (3), 219 Implicit knowledge, organisational learning (3), GPRS see General Packet Radio Switching 291 GreenPeace, Brent Spar campaign (3), 269 Imposition, knowledge management (1), 49 Grey markets, strategies (5), 475 In-house community, strategic community Group management, corporate parenting (3), management (4), 349 219 Incomes, marketing in emerging markets (5), Groupthink 457 development teams (6), 567 India, marketing in (5), 457 red light sensitivity (5), 521 Indicators Guanxi Monsanto strategic criteria for partnership network approach (6), 591 (6), 615 partnering skills (2), 113 performance (4), 407 Indonesia, market segmentation (5), 457 Industrial action, British Airways dispute (2), H 179 Habitual knowledge, tacit knowledge (1), 29 Industrial networks, Taiwan (6), 591 Halcorp, knowledge activists (1), 9 Industry structure, network approach (6), 591 Hands-on parenting, manager role (3), 219 Infineum, corporate parenting (3), 219 Hanza, warning signals (5), 521 Influence cost problem, co-operatives (1), 73 Haste, red light sensitivity (5), 521 Informal knowledge, communities of practice Hewlett Packard, innovation (1), 9 (1), 49 Home-base R&D centres, knowledge assets (3), Informal mentoring, as an organisational 245 resource (4), 389 Honda, ISO 14001 certification (3), 269 Information Honesty, partnering skills (2), 113 know-how distinction (3), 245 Horchner, warning signals (5), 521 knowledge as (1), 49 Long Range Planning, vol 36 2003 XIII strategic control (4), 407 Investor-owned firms (IOFs), new generation Information providers (IPs), mobile internet co-operatives (1), 73 market (4), 349 IPs see information providers Information systems ISO 14001 standard innovation in project-based firms (4), 367 certification (3), 269 knowledge management framework (1), 49 environmental knowledge (3), 291 red light sensitivity (5), 521 IT see information technology Italy, population ageing (5), 475 Information technology (IT) corporate parenting (3), 219 R&D management (3), 245 Taiwan case studies (6), 591 J Innovation Jaguar, knowledge management programme (1), knowledge gaps (1), 29 49 knowledge sharing (1), 9 Japan project-based firms (4), 367 DoCoMo case study (4), 349 strategic community management (4), 349 ecological responsiveness survey (3), 269 technological networks (6), 591 foreign direct investment (2), 135 value chain orchestration (6), 615 ISO 14001 certification (3), 269 Institutions, ISO 14001 certification (3), 269 management system (4), 349 Intangible assets, knowledge (1), 49 networks (6), 591 Integrated Network Model, R&D management population ageing (5), 475 (3), 245 Japan Net Bank, alliance with DoCoMo (4), 349 Integration Johnson & Johnson, innovation (1), 9 GPRS case study (1), 29 Joint ventures R&D units (3), 245 China (2), 135 virtual (6), 615 international (2), 113 Intel Corporation, Mitac case study (6), 591 Taiwan PC industry case studies (6), 591 Intellectual capital, knowledge management (1), value chain orchestration (6), 615 49 see also alliances; partnerships Inter-partner skills, international joint ventures Judgement, change implementation (2), 153 (2), 113 Interactive control, Balanced Scorecard and Critical Success Factors (4), 407 K Interdependencies, corporate parenting (3), 219 Kaizen, environmental management (3), 291 Interest groups, environmental (3), 269 Kaleidoscope of change, context sensitive Interface, QUEST groups (3), 291 approach (2), 153 Intermediate parents, corporate parenting (3), Kellogg, marketing in emerging markets (5), 457 219 Key account customers, product development Internal processes, Balanced Scorecard (6), 637 time reduction (6), 567 Internalisation KM see knowledge management foreign direct investment in China (2), 135 Know-how knowledge management (1), 29, (3), 291 information distinction (3), 245 International joint ventures (IJVs), partnering sharing (1), 9 skills and cross-cultural issues (2), 113 tacit environmental knowledge (3), 291 International standards, ISO 14001 (3), 269, Knowledge 291 assets (3), 245 Internet, NTT DoCoMo case study (4), 349 chairman role (5), 493 Interpersonal attraction, mentoring codification (1), 29, (3), 291 programmes (4), 389 creation (1), 49 Intuition, red light sensitivity (5), 521 diffusion (1), 29 Investment environmental (3), 291 China (2), 135 explicit (1), 29, 49, (3), 291 co-operatives (1), 73 gaps (1), 9, 29 XIV 2002 Subject Index

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