Lives and The Effects on Workplace Productivity

173 Pages·2017·1.69 MB·English

Nova Southeastern University
NSUWorks
Department of Confict Resolution Studies Teses
CAHSS Teses and Dissertations
and Dissertations
1-1-2017
Lives and Te Efects on Workplace Productivity
Neisha S. Jones-Sewell
Nova Southeastern University,
Personal Lives and the Effects on Workplace Productivity

by

Niesha Jones

A Dissertation Presented to the
College of Arts, Humanities, and Social Sciences of Nova Southeastern University
in Partial Fulfillment of the Requirements for the Degree of
Doctor of Philosophy

Nova Southeastern University
2017
Copyright © by

Niesha Jones
March 2017
Dedication
This is dedicated to my family, especially my son; you mean the world to me.
Acknowledgments
Throughout this process, I have been blessed to have the support of my family
and friends, who have not only motivated me but have physically been there for me on
this journey. To my husband Raymond Sewell, who has supported my every move
towards achieving my career, there is no repayment that can suffice. The numerous hours
spent in the library away from my family was never frowned upon. The unconditional
love of my parents who kept me emotionally sound is only an example of their support.
The assistance of my Chair and committee members who guided me through this
research cannot be stressed anymore. The research participants, who gave me the
opportunity to invade their private lives, cannot be forgotten, as without them, I could not
have completed this research. Thanks to all my professors who have motivated me to
continue pursuing academia. Most important, I am grateful for all the obstacles that I
encountered along the way, as they made my drive for success a lot more potent.
Table of Contents
List of Tables ................................................................................................................. vi
List of Figures ............................................................................................................... vii
Abstract ......................................................................................................................... vii
Chapter 1: Introduction to the Study ............................................................................... 1
Introduction ................................................................................................................ 1
Problem Statement ..................................................................................................... 3
Purpose ....................................................................................................................... 4
Research Questions .................................................................................................... 4
Significance of the Study ........................................................................................... 4
Operational Definitions .............................................................................................. 5
Research Method ....................................................................................................... 6
Outline of Dissertation ............................................................................................... 7
Chapter 2: Literature Review .......................................................................................... 8
Introduction ................................................................................................................ 8
Workplace Productivity – The Analysis of Various Authors .................................... 8
Measuring and Maintaining Performance at Work ............................................... 8
Sources and Causes of Conflict at Work ................................................................. 11
Environmental Sources ............................................................................................ 12
Organizational Sources ....................................................................................... 14
Workplace Sources ............................................................................................. 15
Individual Level Sources .................................................................................... 17
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Causes of Personal Lives Conflicts ..................................................................... 18
Indicators of Workplace Conflict ............................................................................. 19
Six Sigma and Performance ................................................................................ 22
Personal Conflict and its Impact at Work ........................................................... 24
The Cost of Intimate Partner Violence ............................................................... 35
Gaps in the Literature ............................................................................................... 38
Conclusion ............................................................................................................... 39
Chapter 3: Research Method ......................................................................................... 41
Introduction .............................................................................................................. 41
Research Design .................................................................................................. 41
Theoretical Explanation for Case Study ............................................................. 42
Participants .......................................................................................................... 43
Data Collection Methods .................................................................................... 44
Research Site ....................................................................................................... 45
Case Study ............................................................................................................... 46
Steps, Processes and Philosophical Explanation for using Case study ............... 46
Validity and Truthfulness ................................................................................... 57
Ethical Concerns for the Study ........................................................................... 60
Summary .................................................................................................................. 64
Chapter 4: Relevant Theories and Major Thinkers ....................................................... 65
Symbolic Interactionism Theory ......................................................................... 65
Rational Choice Theory ...................................................................................... 69
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Maslow’s theory of self-actualization ................................................................. 73
Conclusion ............................................................................................................... 76
Chapter 5: Research Findings ....................................................................................... 78
Background .............................................................................................................. 78
Participants Demographics ...................................................................................... 80
Findings .................................................................................................................... 82
Interview question 1 ............................................................................................ 83
Interview question 2 ............................................................................................ 87
Interview question 3 ............................................................................................ 88
Interview question 4 ............................................................................................ 92
Interview question 5 ............................................................................................ 93
Interview question 6 ............................................................................................ 96
Interview question 7 ............................................................................................ 97
Interview question 8 .......................................................................................... 101
Interview question 10 ........................................................................................ 105
Interview question 11 ........................................................................................ 108
Interview question 12 ........................................................................................ 110
Interview question 13 ........................................................................................ 111
Summary ................................................................................................................ 112
Chapter 6: Discussion, Recommendation and Conclusion ......................................... 113
Theme 1 ................................................................................................................. 114
Research Question 1 ......................................................................................... 114
iii
Interview Questions that Guided the Research ................................................. 114
Connection to Previous Studies ........................................................................ 115
Family Illness .................................................................................................... 115
Finance .............................................................................................................. 116
Children ............................................................................................................. 117
Relationship ...................................................................................................... 117
Number 1 Factor That Affects Performance at Work ....................................... 118
Theme 2 ................................................................................................................. 118
Research Question 2 ......................................................................................... 118
Interview Questions that Guided the Research ................................................. 118
Connection to previous studies ......................................................................... 120
Theme 3 ................................................................................................................. 121
Research Question 3 ......................................................................................... 121
Interview Questions that Guided the Research ................................................. 121
Connection to previous studies ......................................................................... 123
Theme 4 ................................................................................................................. 123
Research Question ............................................................................................ 123
Interview Question ............................................................................................ 123
Connection to previous studies ......................................................................... 124
Theme 5 ................................................................................................................. 125
Research Question ............................................................................................ 125
Interview Question ............................................................................................ 125
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