librarians' acceptance of open source library information system using the osis-utaut model zainab

310 Pages·2017·3.97 MB·English

LIBRARIANS’ ACCEPTANCE OF OPEN
SOURCE LIBRARY INFORMATION SYSTEM
USING THE OSIS-UTAUT MODEL

ZAINAB AJAB MOHIDEEN

FACULTY OF COMPUTER SCIENCE AND
INFORMATION TECHNOLOGY
UNIVERSITY OF MALAYA
KUALA LUMPUR

2017
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LIBRARIANS’ ACCEPTANCE OF OPEN SOURCE
LIBRARY INFORMATION SYSTEM USING THE
OSIS-UTAUT MODEL

ZAINAB AJAB MOHIDEEN

THESIS SUBMITTED IN FULFILMENT OF THE
REQUIREMENTS FOR THE DEGREE OF DOCTOR OF
PHILOSOPHY

FACULTY OF COMPUTER SCIENCE AND
INFORMATION TECHNOLOGY
UNIVERSITY OF MALAYA
KUALA LUMPUR

2017
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UNIVERSITY OF MALAYA
ORIGINAL LITERARY WORK DECLARATION
Name of Candidate: ZAINAB AJAB MOHIDEEN
Matric No: WHA 130042
Name of Degree: DOCTOR OF PHILOSOPHY
Title of Project Paper/Research Report/Dissertation/Thesis (“this Work”):
LIBRARIANS’ ACCEPTANCE OF OPEN SOURCE LIBRARY INFORMATION
SYSTEM USING THE OSIS-UTAUT MODEL
Field of Study: LIBRARY INFORMATION SCIENCE
I do solemnly and sincerely declare that:
(1) I am the sole author/writer of this Work;
(2) This Work is original;
(3) Any use of any work in which copyright exists was done by way of fair dealing
and for permitted purposes and any excerpt or extract from, or reference to or
reproduction of any copyright work has been disclosed expressly and
sufficiently and the title of the Work and its authorship have been
acknowledged in this Work;
(4) I do not have any actual knowledge nor do I ought reasonably to know that the
making of this work constitutes an infringement of any copyright work;
(5) I hereby assign all and every rights in the copyright to this Work to the
University of Malaya (“UM”), who henceforth shall be owner of the copyright
in this Work and that any reproduction or use in any form or by any means
whatsoever is prohibited without the written consent of UM having been first
had and obtained;
(6) I am fully aware that if in the course of making this Work I have infringed any
copyright whether intentionally or otherwise, I may be subject to legal action
or any other action as may be determined by UM.
Candidate’s Signature Date: 11 August 2017
Subscribed and solemnly declared before,
Witness’s Signature Date: 11 August 2017
Name:
Designation:
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ABSTRACT
Research on technology acceptance is rapidly developing in multidisciplinary fields.
Technology acceptance is focused either on users’ beliefs or for the betterment of system
development. Both aspects are considered equally important to determine the users’
acceptance of a system. This research aims to investigate acceptance of open source
library information system, like, Koha using an expanded UTAUT model called the
OSIS-UTAUT model. The unified theory of acceptance (UTAUT) and use of technology
model is applicable for both. The UTAUT model is widely used to test end-users’
‘acceptance and use’ of a system, whereas the user acceptance test (UAT) focuses on
functional and technical aspects of the system. In this study the UTAUT model is
extended to include the system’s success, user skills and system cost aspects to measure
librarians’ acceptance of Koha OSLIS (open source library information system). The
proposed model known as the open source information system (OSIS). The model test
the influence of system quality (SQ), information quality (IQ), Information technology
skill (ITS) and cost (C) in addition to the constructs from UTAUT model, namely
performance expectancy (PE), effort expectancy (EE), social influence (SI), self-efficacy
(SE) and attitude towards using technology (ATUT). The survey instrument consist of
61 items representing all ten constructs. In the initial stage four expert validation of the
survey instrument was performed. The respondents are Koha OSLIS librarians’ from
selected academic libraries of public and private universities in Malaysia. A pre-test
performed using the SPSS version 22 on a sample of 30 pioneer users’ of Koha OSLIS
obtained a cronbach alpha’s value of > 0.7. The sample is considered moderately skewed-
left hand tail with aleptokurtic distribution-heavier tail (kurtosis >0). A total of 215
responses were subjected to Partial Least Square (PLS) Professional version 3.0 software.
Bootstrapping is performed to check the discriminant validity. Several items were
removed and the final instrument has 56 items. The R2 value indicates a strong
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relationship between the variables and data used to build the proposed model. The R2
value of 79% represents the amount of variance in the dependent variable of user
acceptance of Koha open source library information system is explained by the
independent variables. Path analysis supported five of the proposed relationships, namely
ATUT, PE, SQ, SI and IQ. Four other relationship, C, EE, ITS and SE were not supported
for this dataset. This study contributes to the measure of user acceptance of open source
library information system from both user behavioral aspect and system success aspect.
The OSIS-UTAUT model is shown to be applicable for the measurement of librarians’
acceptance of Koha OSLIS. It is hoped this understanding will contribute to better
management of OSLIS acceptance and use in academic libraries.

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ABSTRAK
Penyelidikan penerimaan teknologi sedang berkembang pesat dalam arena pelbagai
disiplin. Penerimaan teknologi difokuskan sama ada pada kepercayaan pengguna atau
untuk penambahbaikan pembangunan sistem. Kedua-dua aspek ini memainkan peranan
yang sama penting untuk menentukan penerimaan pengguna terhadap sesuatu sistem.
Tujuan penyelidikan ini untuk menyiasat penerimaan sistem maklumat terbuka, seperti
Koha dengan menggunakan model UTAUT yang diperluaskan serta dikenali sebagai
OSIS-UTAUT. Teori gabungan penerimaan dan penggunaan teknologi (UTAUT) boleh
digunapakai untuk kedua-dua aspek. Model UTAUT telah banyak digunakan untuk
menguji penerimaan dan pengguna sistem oleh pengguna akhir manakala ujian
penerimaan pengguna (UAT) difokuskan pada aspek fungsi dan teknikal sistem. Dalam
penyelidikan ini, model UTAUT telah dikembangkan untuk aspek kejayaan sistem,
kemahiran pengguna dan kos sistem untuk mengukur penerimaan sistem terbuka Koha
(sistem terbuka sistem maklumat perpustakaan) oleh pustakawan. Model yang
dicadangkan ialah sistem maklumat terbuka (OSIS). Model ini akan menguji kualiti
sistem (SQ), kualiti maklumat (IQ), kemahiran teknologi maklumat (ITS) dan kos (C)
sebagai penambahbaikan kepada konstruk dari model UTAUT, dengan ‘performance
expectancy’ (PE), ‘effort expectancy’ (EE), ‘social influence’ (SI), ‘self-efficacy’ (SE)
dan ‘attitude towards using technology’ (ATUT). Terdapat 61 item dalam instrumen kaji
selidik yang mewakili 10 konstruk. Pada peringkat awal, pengesahan instrument oleh
empat pakar telah dilaksanakan. Responden dalam penyelidikan ini merupakan
pustakawan Koha OSLIS di perpustakaan akademik dari universiti awam dan swasta di
Malaysia. Ujian pra dilaksanakan dengan perisian SPSS versi 22 terhadap 30 pengguna
terawal Koha OSLIS dengan nilai Cronbach alpa > 0.7. Hasil data ini menunjukkan
‘moderately skewed-left hand tail’ dengan ‘aleptourtic distribution-heavier tail’ (kurtosis
>0). Sebanyak 215 jawapan telah diuji dengan perisian ‘Partial Least Square’ (PLS)
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Professional versi 3.0. Bootstrap dilaksanakan untuk menyemak kesahan diskriminan.
Beberapa item telah dibuang dan terdapat 56 item dalam instrument akhir. Nilai R2
menunjukkan terdapat hubungan yang kuat di antara pembolehubah dan data yang
digunakan untuk membina model. Dapatan R2 sebanyak 79% mewakili jumlah varian
dalam pembolehubah ‘dependent’ untuk penerimaan pengguna terhadap sistem terbuka
sistem maklumat Koha perpustakaan diterangkan dengan pembolehubah ‘independent’.
Analisa ‘path’ menyokong lima hubungan yang dicadangkan iaitu ATUT, PE, SQ, SI dan
IQ. Empat hubungan lain yang tidak menyokong data yang digunakapai ialah C, EE, ITS
dan SE. Penyelidikan ini meyumbang kepada ukuran terhadap penerimaan sistem terbuka
sistem maklumat perpustakaan dari aspek perilaku pengguna dan kejayaan sistem. OSIS-
UTAUT model telah terbukti dalam menilai penerimaan pustakawan terdapat Koha
OSLIS. Diharapkan pemahaman ini akan menyumbang kepada penambahbaikan
pengurusan penerimaan OSLIS dan penggunaan di perpustakaan akademik.

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ACKNOWLEDGEMENTS
A season later, I am back again writing a thesis for my Doctor of Philosophy award
upon completing my highest tribute in education towards my interest in research. The
route is from Almighty Allah. The instinct leads me to this interdisciplinary research.
My parents, Allahyarham Haji Ajab Mohideen and Salmah - my achievements are
your prayers. My pledge is to honor this success to our Family.
My husband, Abdul Halim a great man - Thank you for special encouragement and
occasional inspiration throughout the journey of Doctoral Research. My Mother in Law,
Sinda Madar Amal, Thank You for Everything.
Special thanks to mummy’s beloved heroes, Muhammad Akmal , Muhammad Haziq
and Muhammad Nabil who have given mummy the strength, patience, understanding,
support and most of all love, in completing mummy’s research and made this thesis
possible and success.
My supervisor, Thank you Assoc. Prof. Dr. Kiran Kaur. You are a great lecturer. This
thesis would have not been completed without Dr’s expert advice and unfailing patience.
You are my 1st lady Supervisor throughout my entire tertiary education! My co-
supervisor, Thank you Assoc. Prof. Dr. Noor Harun Abdul Karim for your guidance.
Thank you to Ministry of Higher Education for the HLP Scholarship. Thank you to
University Science Malaysia for the 3 years of study leave. Thank you to University
Malaya for the postgraduate research grant allocation.
It is an honor for me to thank the management and librarians of “USM, UNITEN,
UNIKL, Asia e-University and Al-Madinah University who have made and support my
research in a number of ways. I am also indebted to many of my colleagues who instilled
me with confidence throughout my research.
Thank you to all for the great support throughout the entire research completion.
Lastly, I offer my regards and blessings to all of those who supported me in all aspect
during the completion of my PhD Thesis.
My family, My PhD, My Happiness and My Success.
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TABLE OF CONTENTS
Abstract ............................................................................................................................. ii
Abstrak ............................................................................................................................. iv
Acknowledgements .......................................................................................................... vi
Table of Contents ............................................................................................................ vii
List of Figures .................................................................................................................. xi
List of Tables................................................................................................................... xii
List of Symbols and Abbreviations ................................................................................ xiii
List of Appendices ......................................................................................................... xiv
CHAPTER 1: INTRODUCTION .................................................................................. 1
1.1 Chapter Introduction ................................................................................................ 1
1.2 Chapter Overview .................................................................................................... 2
1.3 Research Background .............................................................................................. 2
1.4 Research Motivation ................................................................................................ 5
1.5 Research Problem .................................................................................................... 7
1.6 Research Objectives............................................................................................... 12
1.7 Research Questions ................................................................................................ 13
1.8 Significance of the Study ....................................................................................... 15
1.9 Research Scope and Assumptions ......................................................................... 17
1.10 Definition of Terms ............................................................................................... 20
1.11 Thesis Structure ..................................................................................................... 24
1.12 Summary ................................................................................................................ 25
CHAPTER 2: LITERATURE REVIEW .................................................................... 26
2.1 Chapter Overview .................................................................................................. 26
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2.2 Underlying Concept of User Acceptance Model ................................................... 27
2.3 Library Automation and Information Technology ................................................ 29
2.4 Library System....................................................................................................... 32
2.4.1 Information System .................................................................................. 40
2.4.2 Information System vs Management System ........................................... 43
2.4.3 Software .................................................................................................... 46
2.5 Open Source System .............................................................................................. 49
2.5.1 Open Source Solutions in Libraries .......................................................... 51
2.5.2 Koha Library Open Source System .......................................................... 55
2.5.3 Koha Library Information System in Malaysia ........................................ 59
2.6 Open Source Software Developers vs System Users ............................................ 67
2.7 User Acceptance Test ............................................................................................ 67
2.7.1 Testing of Proprietary System .................................................................. 69
2.7.1.1 The Black Box Test or Functional Test .................................... 69
2.7.1.2 The White Box Test or Structural Test ..................................... 71
2.7.2 Constructs in UAT .................................................................................... 73
2.8 Unified Theory of Acceptance and Use of Technology ........................................ 74
2.8.1 Constructs in UTAUT Model ................................................................... 79
2.8.2 Behavioral ................................................................................................ 80
2.9 Research Model ..................................................................................................... 82
2.10 Summary ................................................................................................................ 85
CHAPTER 3: METHODOLOGY ............................................................................... 86
3.1 Chapter Overview .................................................................................................. 86
3.2 Research Design .................................................................................................... 87
3.3 Research Framework ............................................................................................. 88
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