Leveraging Technology Towards Digital Transformation

541 Pages·2017·2.81 MB·English

LeveragingTechnologyTowards
DigitalTransformation
SelectedeͲGovernanceInitiativesͲ2016

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LeveragingTechnologyTowards
DigitalTransformation
SelectedeͲGovernanceInitiatives–2016

GPSahu
KSVijayaSekhar
PrabhuGollamudi

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Copyright © 2016 Special Interest Group on eGovernance of Computer Society of India

ISBN : 978-93-5230-159-1
Price : ` 500.00

All rights reserved. No part of the material may be reproduced or utilized in any form, or by
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storage and retrieval system, without written permission from the copyright owner.

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statements made, and opinions expressed by authors. The authors are solely responsible for the
contents published in their paper.

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About CSI
The seed for the Computer Society of India (CSI) was first sown in the year 1965
with a handful of IT enthusiasts who were a computer user group and felt the
need to organize their activities. They also wanted to share their knowledge and
exchange ideas on what they felt was a fast emerging sector. Today the CSI takes
pride in being the largest and most professionally managed association of and for
IT professionals in India. The purposes of the Society are scientific and
educational directed towards the advancement of the theory and practice of
computer science and IT. The organisation has grown to an enviable size of
1,00,000 strong members consisting of professionals with varied backgrounds
including Software developers, Scientists, Academicians, Project Managers,
CIO's , CTO's & IT vendors to just name a few. It has spread its branches all over
the country. Currently having more than 500 student branches and rooted firmly
at 73 different locations, CSI has plans of opening many more chapters & activity
centers in smaller towns and cities of the country. The idea is to spread the
knowledge, and provide opportunities to as many interested as possible.

For more information please visit www.csi-india.org

About Nihilent Technologies

Nihilent Technologies Limited is a global consulting and IT services solutions
integration company using a holistic and systems approach to problem solving.
Headquartered in Pune, India, Nihilent has experience in international consulting,
IT outsourcing and IT services, and has helped more than 300 customers in more
than thirty countries. Nihilent’s operations span North America, Europe, Africa,
Asia and Australia.

For more information please visit www.nihilent.com.

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About Editors

Dr. G. P. Sahu is an Associate Professor, Motilal Nehru National Institute of
Technology Allahabad, India. He has more than 18 years of teaching and research
experience. He completed his one-year Post Doctoral Fellowship program from
California State University Monterey Bay, California, US and Ph.D. in
Management from Indian Institute of Technology Delhi, India. His research
interests are in the areas of MIS, e-Governance and Green Information Systems.
Dr. Sahu has published around 80 research papers in international journals and
conferences. He has coordinated a few international conferences. He has also
edited six books in the area of E-governance. Dr. Sahu has acted as a reviewer for
international journals. He is also a Guest Editor with International Journal of
Electronic Governance. Dr. Sahu has been on the jury for the CSI-Nihilent
e-Governance National Awards, India. E-mail:
Post superannuation, he continued his professional work as Consultant for NISG,
Hyderabad and later with Robert Bosch Engineering and Business Solutions Ltd,
Bengaluru. Currently a freelance consultant and his interests include helping
organizations in articulating processes for Government bids qualification,
management and participation.

A key member of the Computer Society of India’s Special Interest Group on
e-Governance, he has supported many of its professional activities. Mr. Prabhu
holds a Master’s degree in Applied Mathematics from Government Engineering
College, Jabalpur. E-mail
Contents

Acknowledgements (xv)
Foreword, President, CSI (xvii)
Message, Vice Chairman and CEO, Nihilent Technologies Ltd. (xix)
Message, Convener, CSI-SIGeGov (xxi)
Preface, G P Sahu, K S Vijaya Sekhar, Prabhu Gollamudi (xxiii)
About CSI-SIGeGov, Ashok Agarwal and R K Bagga (xxv)

SECTION-I
Invited Articles

Critical Success Factors for Green Information Systems: Adoption 3
and Government’s Perspective
Monika Singh and G. P. Sahu

Imperatives of Public Procurement: 13
A Reality Check of Govt e-Procurement Portals in India
Prabir Panda and G. P. Sahu

SECTION-II
State and Sustenance Initiatives

Nagaland State, Government of Nagaland* 25
K. D. Vizo and Tongtiliba Longkumar

Odisha State, Government of Odisha* 38
Aditya Mohapatra

Rajasthan State, Government of Rajasthan* 48
Ashutosh M. Deshpande

Telangana State, Government of Telangana* 65
Jayesh Ranjan

Sustainable eGovernment Projects – An approach 82
K. S. Vijaya Sekhar

SECTION-III
Projects

1. Citizen Services
1.1 Samadhan-An Auto-Escalation enabled Public Grievance 89
Redressal Portal for Uttarakhand
Department of Suraaj, Government of Uttarakhand
Chandresh Kumar and Himanshu Kumar

1.2 Citizen Centric Services under the Portal e-Cooperatives*
96
Department of Cooperation, Government of Madhya Pradesh

Sanjay Mohan Bhatnagar and A. N. Siddiqui
* CSI Nihilent eGovernance awards 2016 – Award winning nomination | ix