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Lean Six Sigma Approaches in Manufacturing, Services, and Production Edem G. Tetteh Potomac State College of West Virginia University, USA Benedict M. Uzochukwu Virginia State University, USA Managing Director: Lindsay Johnston Managing Editor: Austin DeMarco Director of Intellectual Property & Contracts: Jan Travers Acquisitions Editor: Kayla Wolfe Production Editor: Christina Henning Development Editor: Hayley Kang Typesetter: Deanna Jo Zombro Cover Design: Jason Mull Published in the United States of America by Business Science Reference (an imprint of IGI Global) 701 E. Chocolate Avenue Hershey PA 17033 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: [email protected] Web site: http://www.igi-global.com Copyright © 2015 by IGI Global. All rights reserved. No part of this publication may be reproduced, stored or distributed in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Product or company names used in this set are for identification purposes only. Inclusion of the names of the products or companies does not indicate a claim of ownership by IGI Global of the trademark or registered trademark. Library of Congress Cataloging-in-Publication Data Lean six sigma approaches in manufacturing, services, and production / Edem Gerard Tetteh and Benedict M. Uzochukwu, editors. pages cm Includes bibliographical references and index. Summary: “This book presents emerging research-based trends in the area of global quality lean six sigma networks and analysis through an interdisciplinary approach focusing on research, cases, and emerging technologies”-- Provided by publisher. ISBN 978-1-4666-7320-5 (hardcover : alk. paper) -- ISBN 978-1-4666-7321-2 (ebook) -- ISBN 978-1-4666-7323-6 (print & perpetual access) 1. Six sigma (Quality control standard) 2. Lean manufacturing. I. Tetteh, Edem Gerard, 1972- editor. II. Uzochukwu, Benedict M., 1962- editor. TS156.17.S59L43 2015 658.4’013--dc23 2014036390 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. All work contributed to this book is new, previously-unpublished material. The views expressed in this book are those of the authors, but not necessarily of the publisher. For electronic access to this publication, please contact: [email protected]. Editorial Advisory Board Ayaovi Akakpo, Universite de Lome, Togo Donatus Amaram, Virginia State University, USA Ephrem Eyob, Virginia State University, USA Mawuna Koutonin, Goodbuzz Network, Lithuania Percy Mansfield, Dominion Virginia Power, USA Douglas McWilliams, Jackson State University, USA Kim Mueller, Dominion Virginia Power, USA Ji Yao Shen, North Carolina A&T State University, USA John Sinn, Bowling Green State University, USA Marcus Tillery, Core Technology Molding Corporation, USA List of Reviewers Mohamed Gamal Aboelmaged, Ain Shams University, Egypt Yao Amewokunu, Paine College, USA Obafemi Balogun, Livingston State College, USA Raymond Boykin, Virginia State University, USA David Chamblee, Paine College, USA Alfred Guiffrida, Kent State University, USA Bryan Holmes, Virginia State University, USA Tom Huckabee, Webster University, USA Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Thailand Alton Kornegey, North Carolina A&T State University, USA Nicole Radziwill, James Madison University, USA Matofam Tamandja, Dakota State University, USA Table of Contents Foreword................................................................................................................x 10.4018/978-1-4666-7320-5.chfwd Preface................................................................................................................xiii 10.4018/978-1-4666-7320-5.chpre Acknowledgment................................................................................................xxi 10.4018/978-1-4666-7320-5.chack Chapter 1 10.4018/978-1-4666-7320-5.ch001 Total.Quality.Management.Practices.in.Multinational.Corporations.....................1 10.4018/978-1-4666-7320-5.ch001 Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Thailand 10.4018/978-1-4666-7320-5.ch001::1 Chapter 2 10.4018/978-1-4666-7320-5.ch002 Enterprise.Resource.Planning.and.Lean.Six.Sigma.............................................27 10.4018/978-1-4666-7320-5.ch002 Raymond Boykin, Virginia State University, USA 10.4018/978-1-4666-7320-5.ch002::1 Chapter 3 10.4018/978-1-4666-7320-5.ch003 A.Framework.for.Nondestructive.Evaluation.Application.in.Supply.Chain. Management..........................................................................................................55 10.4018/978-1-4666-7320-5.ch003 Benedict M. Uzochukwu, Virginia State University, USA 10.4018/978-1-4666-7320-5.ch003::1 Chandan B. Samantaray, Virginia State University, USA 10.4018/978-1-4666-7320-5.ch003::2 Caleb Woodies, Virginia State University, USA 10.4018/978-1-4666-7320-5.ch003::3 Chapter 4 10.4018/978-1-4666-7320-5.ch004 Improving.Supply.Chain.Delivery.Performance.Using.Lean.Six.Sigma.............89 10.4018/978-1-4666-7320-5.ch004 Alfred L. Guiffrida, Kent State University, USA 10.4018/978-1-4666-7320-5.ch004::1 Kelly O. Weeks, University of Texas – Galveston, USA 10.4018/978-1-4666-7320-5.ch004::2 Lihua Chen, West Liberty University, USA 10.4018/978-1-4666-7320-5.ch004::3 Chapter 5 10.4018/978-1-4666-7320-5.ch005 An.Assessment.of.Lean.Communication.at.a.Nuclear.Power.Plant...................118 10.4018/978-1-4666-7320-5.ch005 Edem G. Tetteh, Potomac State College of West Virginia University, USA 10.4018/978-1-4666-7320-5.ch005::1 Yao Amewokunu, Paine College, USA 10.4018/978-1-4666-7320-5.ch005::2 Chapter 6 10.4018/978-1-4666-7320-5.ch006 Lean.Continuous.Improvement.Builds.Excellence.and.Engagement.................147 10.4018/978-1-4666-7320-5.ch006 Tom Huckabee, Webster University, USA 10.4018/978-1-4666-7320-5.ch006::1 Chapter 7 10.4018/978-1-4666-7320-5.ch007 Manufacturing.Production.Companies.Can.Gain.Strategic.Global.Advantage. Using.Lean.Six.Sigma........................................................................................174 10.4018/978-1-4666-7320-5.ch007 Alton L. Kornegay, North Carolina Agricultural and Technical State University, USA 10.4018/978-1-4666-7320-5.ch007::1 Chapter 8 10.4018/978-1-4666-7320-5.ch008 Data.Fusion.Aiding.Tool.(DAFAT).Design.for.Emergency.Command.and. Control.Using.Lean.Principles............................................................................202 10.4018/978-1-4666-7320-5.ch008 Obafemi Balogun, Livingstone College, USA 10.4018/978-1-4666-7320-5.ch008::1 Edem G. Tetteh, Potomac State College of West Virginia University, USA 10.4018/978-1-4666-7320-5.ch008::2 Chapter 9 10.4018/978-1-4666-7320-5.ch009 Lean.Six.Sigma.in.Healthcare:.A.Review.of.Theory.and.Practice.....................231 10.4018/978-1-4666-7320-5.ch009 Mohamed Gamal Aboelmaged, Ain Shams University, Egypt 10.4018/978-1-4666-7320-5.ch009::1 Chapter 10 10.4018/978-1-4666-7320-5.ch010 An.Assessment.of.Leadership.Traits.and.the.Success.of.Six.Sigma.. Projects................................................................................................................262 10.4018/978-1-4666-7320-5.ch010 David Lee Chamblee Jr., North Carolina Agricultural and Technical State University, USA 10.4018/978-1-4666-7320-5.ch010::1 Compilation of References...............................................................................304 10.4018/978-1-4666-7320-5.chcrf About the Contributors....................................................................................335 10.4018/978-1-4666-7320-5.chatc Index..................................................................................................................341 10.4018/978-1-4666-7320-5.chidx Detailed Table of Contents Foreword................................................................................................................x 10.4018/978-1-4666-7320-5.chfwd Preface................................................................................................................xiii 10.4018/978-1-4666-7320-5.chpre Acknowledgment................................................................................................xxi 10.4018/978-1-4666-7320-5.chack Chapter 1 10.4018/978-1-4666-7320-5.ch001 Total.Quality.Management.Practices.in.Multinational.Corporations.....................1 10.4018/978-1-4666-7320-5.ch001 Kijpokin Kasemsap, Suan Sunandha Rajabhat University, Thailand 10.4018/978-1-4666-7320-5.ch001::1 This.chapter.introduces.the.practices.of.Total.Quality.Management.(TQM).in. multinational.corporations,.thus.explaining.the.history,.the.overview,.the.concept,. and.the.components.of.TQM;.TQM.practices.and.organizational.culture;.TQM. practices.and.organizational.performance.(in.terms.of.quality.data.and.reporting,. supplier.quality.management,.product.and.service.design,.and.process.management);. and.the.practical.applications.of.TQM.in.service.sector.and.manufacturing.sector. 10.4018/978-1-4666-7320-5.ch001 Chapter 2 10.4018/978-1-4666-7320-5.ch002 Enterprise.Resource.Planning.and.Lean.Six.Sigma.............................................27 10.4018/978-1-4666-7320-5.ch002 Raymond Boykin, Virginia State University, USA 10.4018/978-1-4666-7320-5.ch002::1 This.chapter.examines.the.basic.foundation.of.ERP.and.what.drives.organizations. to.implement.ERP.systems.that.cost.hundreds.of.millions.of.dollars..The.chapter. also.explores.the.history.of.ERP.and.who.was.and.are.the.major.players.in.the. marketplace. 10.4018/978-1-4666-7320-5.ch002 Chapter 3 10.4018/978-1-4666-7320-5.ch003 A.Framework.for.Nondestructive.Evaluation.Application.in.Supply.Chain. Management..........................................................................................................55 10.4018/978-1-4666-7320-5.ch003 Benedict M. Uzochukwu, Virginia State University, USA 10.4018/978-1-4666-7320-5.ch003::1 Chandan B. Samantaray, Virginia State University, USA 10.4018/978-1-4666-7320-5.ch003::2 Caleb Woodies, Virginia State University, USA 10.4018/978-1-4666-7320-5.ch003::3 The.objective.of.this.chapter.is.to.introduce.a.general.framework.for.Nondestructive. Evaluation.(NDE).application.in.Supply.Chain.Management.(SCM)..With.the.support. of.emerging.and.existing.technologies.related.to.supply.chain.implementation,. nondestructive.evaluation.provides.an.enabling.platform.to.analyze.the.design,. planning,.and.operational.decisions.within.the.upper.and.downstream.ends.of.the. supply.chain.system. 10.4018/978-1-4666-7320-5.ch003 Chapter 4 10.4018/978-1-4666-7320-5.ch004 Improving.Supply.Chain.Delivery.Performance.Using.Lean.Six.Sigma.............89 10.4018/978-1-4666-7320-5.ch004 Alfred L. Guiffrida, Kent State University, USA 10.4018/978-1-4666-7320-5.ch004::1 Kelly O. Weeks, University of Texas – Galveston, USA 10.4018/978-1-4666-7320-5.ch004::2 Lihua Chen, West Liberty University, USA 10.4018/978-1-4666-7320-5.ch004::3 This.chapter.sheds.light.on.the.important.role.in.the.management.of.supply.chains. played.by.models.for.evaluating.and.improving.delivery.performance..A.review. of.supply.chain.delivery.models.that.use.Six.Sigma.methodologies.indicate.that. the.models.are.limited.to.only.make-to-order.supply.chains.where.improvement. in.delivery.performance.occurs.at.a.fixed.(static).point.in.time..In.this.chapter,.the. authors.present.a.generalized.delivery.performance.model.that.overcomes.these. limitations. 10.4018/978-1-4666-7320-5.ch004 Chapter 5 10.4018/978-1-4666-7320-5.ch005 An.Assessment.of.Lean.Communication.at.a.Nuclear.Power.Plant...................118 10.4018/978-1-4666-7320-5.ch005 Edem G. Tetteh, Potomac State College of West Virginia University, USA 10.4018/978-1-4666-7320-5.ch005::1 Yao Amewokunu, Paine College, USA 10.4018/978-1-4666-7320-5.ch005::2 This.chapter.uses.a.survey.to.investigate.the.relationship.between.communication.and. 13.critical.factors.of.lean.management.principles.in.an.organization.where.safety.is. the.fundamental.component.of.the.process..Data.was.collected.and.analyzed.using. Pearson’s.correlation.coefficient.and.regression.analysis. 10.4018/978-1-4666-7320-5.ch005 Chapter 6 10.4018/978-1-4666-7320-5.ch006 Lean.Continuous.Improvement.Builds.Excellence.and.Engagement.................147 10.4018/978-1-4666-7320-5.ch006 Tom Huckabee, Webster University, USA 10.4018/978-1-4666-7320-5.ch006::1 This.chapter.shows.that.in.spite.of.management.best.efforts.and.desires.to.“do.right. thing,”.the.general.whine.from.the.front-line.trenches.is.that.things.are.“good.talk,. but.no.real.action.”.Assessments.consistently.show.that.as.organizational.success. and.growth.come,.things.start.falling.apart,.resulting.in.missed.deliveries,.waste,. worker.frustration,.dissatisfied.customers,.and.lower.profit.margins. 10.4018/978-1-4666-7320-5.ch006 Chapter 7 10.4018/978-1-4666-7320-5.ch007 Manufacturing.Production.Companies.Can.Gain.Strategic.Global.Advantage. Using.Lean.Six.Sigma........................................................................................174 10.4018/978-1-4666-7320-5.ch007 Alton L. Kornegay, North Carolina Agricultural and Technical State University, USA 10.4018/978-1-4666-7320-5.ch007::1 The.objective.of.this.chapter.is.to.demonstrate.that.global.competition.in.manufacturing. production.companies.is.placing.increasing.pressure.on.CEOs.to.innovate..The.author. implies.that.the.level.of.productivity.is.the.single.most.important.determinant.of.a. country’s.standard.of.living. 10.4018/978-1-4666-7320-5.ch007 Chapter 8 10.4018/978-1-4666-7320-5.ch008 Data.Fusion.Aiding.Tool.(DAFAT).Design.for.Emergency.Command.and. Control.Using.Lean.Principles............................................................................202 10.4018/978-1-4666-7320-5.ch008 Obafemi Balogun, Livingstone College, USA 10.4018/978-1-4666-7320-5.ch008::1 Edem G. Tetteh, Potomac State College of West Virginia University, USA 10.4018/978-1-4666-7320-5.ch008::2 This.chapter.stipulates.that.in.addition.to.information.uncertainty,.the.domain.of. emergency.response.requires.the.interaction.and.collaboration.of.multiple.stakeholders. with.different.Standard.Operating.Procedures.(SOP)..The.authors.also.analyze.the. impacts.of.lean.principles.in.the.conception.and.design.of.any.system.to.minimize. failures.in.information.management..These.multifaceted.stakeholders.can.avoid. responses.that.are.as.devastating.as.the.disaster.itself. 10.4018/978-1-4666-7320-5.ch008 Chapter 9 10.4018/978-1-4666-7320-5.ch009 Lean.Six.Sigma.in.Healthcare:.A.Review.of.Theory.and.Practice.....................231 10.4018/978-1-4666-7320-5.ch009 Mohamed Gamal Aboelmaged, Ain Shams University, Egypt 10.4018/978-1-4666-7320-5.ch009::1 This.chapter.clarifies.emerging.aspects.and.trends.of.Lean.Six.Sigma.(LSS).in. healthcare.through.a.systematic.review.of.162.peer-reviewed.articles.in.business,. management,.and.healthcare.disciplines.that.have.been.published.over.a.ten-year. period.from.2004.to.January.2014..The.author.found.that.the.analysis.provides. significant.insights.into.the.state.of.the.art.of.LSS.in.healthcare.research.and.clarifies. the.current.confusion.in.the.literature.as.to.what.constitutes.LSS’s.role.in.improving. the.healthcare.context. 10.4018/978-1-4666-7320-5.ch009 Chapter 10 10.4018/978-1-4666-7320-5.ch010 An.Assessment.of.Leadership.Traits.and.the.Success.of.Six.Sigma.Projects....262 10.4018/978-1-4666-7320-5.ch010 David Lee Chamblee Jr., North Carolina Agricultural and Technical State University, USA 10.4018/978-1-4666-7320-5.ch010::1 This.chapter.identifies.specific.leadership.traits.for.green.and.black.belt.Six.Sigma. leaders.that.have.a.statistical.relationship.with.the.success.of.Six.Sigma.projects..The. author.tests.the.reliability.of.a.scale.created.from.the.Leadership.Trait.Questionnaire. (LTQ).tool.to.measure.personal.characteristics.or.traits.that.are.directly.related.to.the. nature.and.demands.of.leadership.with.participant.leaders.being.asked.to.respond.to. each.trait.on.a.five-point.scale.ranging.from.Strongly.Agree.to.Strongly.Disagree. 10.4018/978-1-4666-7320-5.ch010 Compilation of References...............................................................................304 10.4018/978-1-4666-7320-5.chcrf About the Contributors....................................................................................335 10.4018/978-1-4666-7320-5.chatc Index..................................................................................................................341 10.4018/978-1-4666-7320-5.chidx

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Most books are stored in the elastic cloud where traffic is expensive. For this reason, we have a limit on daily download.