Table Of Content

More Praise for Leadership When the Heat’s On "If you're looking for dry theoretical concepts and philosophical musings, don't look here. All you'll find in Leadership When the Heat's Onare practical examples of how to provide positive management direction and create essential leadership characteristics in today's dynamic corporate workplace. We've pur- chased copies for all of our managers." –Ron Craver, Manager Training & Development Gyrus ENT "This book has rejuvenated me and my management team. It's been a great aid in helping us focus on what our next goals should be. Danny has helped create a ‘bit of Disney magic’for us." –Donna Sue Davis Director of Disney Resort Group Sales & Services "This valuable book contains Danny's unique leadership system that inspires a positive attitude, which is the root of increased productivity––even ‘when the heat’s on.’We are, without question, a better company with higher opera- tional efficiency because of his incredible system." –Beecher Hunter, Executive Vice President Life Care Centers of America "Danny Cox truly exemplified Leadership Characteristic #2—High Energy. He delivers High Energy throughout this book or in front of an audience equally well. Read the book! Then have him speak to your group. The ROI will be unbelievable." –Russ Umphenour, President RTM, Inc. "A timely message that is very important to anyone in a management position. Danny's energy, humor, and zest for teaching sound leadership techniques are beyond compare. –Dan Maddux, Executive Director American Payroll Association "This book is having an incredible impact on those of us in the public sector, not just the private sector. Required reading for anyone in public service. It helps generate a new level of leadership and customer satisfaction." –Joe De Ladurantey, Chief of Police Irwindale, California "OW! Profound…entertaining…practical. Take your career to the next level and be a better coach for your team. Reading this book is a must. Danny Cox is very insightful and offers real-life, tested techniques for improving your leadership capabilities. Excellent reading for the new college graduate to the seasoned CEO…a resource that you will come back to again and again." –Steve Garris, Associate Director Moore School of Business, University of South Carolina "We have people from around the world attend our customer service course at Stew Leonard's University. We have used Danny Cox to train our 2000 Team members and seen his management system in action. We recommend this book to all our attendees." –Jill Tavello, Dean of Stew U Stew Leonard's Dairy Store "A winner. It's the best, a perfect guide to turn you and your team into record breakers. –D. Linn Wiley, President/CEO Citizens Business Bank "This book is an inspiration with lessons and methods for the growing leader. As we say in the Army—HOO-AH—for a job well done!" –John Bourgault, Office of the Auditor General Department of the Army "A book that hits you between the eyes if you have been managing and not leading. It should be studied time and again because it contains the fundamental recipe for success as a leader. If you need to lead, then this book is for you." –Jerry Acuff, President & CEO Delta Leadership Group I have used the principles, lessons, and examples in this book everyday while guiding my department to a better, stronger tomorrow! This book has set me on both a personal and professional flight plan to unbelievable success!! Thanks Danny." –Legrand "Chip" Guerry, Chief of Police Clover, South Carolina "A very beneficial message and delivered flawlessly. It's a valuable book filled with effective ‘down to earth’leadership techniques." –Dennis W. Larson, Executive Vice President Central Illinois Builders "This is a highly readable, content-packed book. Danny Cox's plan for record- breaking leadership comes through with both sincerity and enthusiasm." –Hansel B. Hart, Senior Vice President South Carolina Credit Union League LEADERSHIP WHEN THE HEAT’S ON DANNY COX BY WITH JOHN HOOVER SECOND EDITION MCGRAW-HILL NEW YORK CHICAGO SAN FRANCISCO LISBON LONDON MADRID MEXICO CITY MILAN NEW DELHI SAN JUAN SEOUL SINGAPORE SYDNEY TORONTO Copyright ©2002 by The McGraw-Hill Companies, Inc. All rights reserved. Manufactured in the United States of America. Except as permitted under the United States Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of the publisher. 0-07-141567-X The material in this eBook also appears in the print version of this title: 0-07-140083-4. All trademarks are trademarks of their respective owners. Rather than put a trademark symbol after every occurrence of a trademarked name, we use names in an editorial fashion only, and to the benefit of the trademark owner, with no intention of infringement of the trademark. Where such designations appear in this book, they have been printed with initial caps. McGraw-Hill eBooks are available at special quantity discounts to use as premiums and sales promo- tions, or for use in corporate training programs. For more information, please contact George Hoare, Special Sales, at [email protected] or (212) 904-4069. TERMSOFUSE This is a copyrighted work and The McGraw-Hill Companies, Inc. (“McGraw-Hill”) and its licensors reserve all rights in and to the work. Use of this work is subject to these terms. 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If you d like more information about this book, its author, or related books and websites, please click here. ACKNOWLEDGMENTS There is an old proverb that says, “When you’re drinking the water, don’t for- get who helped you dig the well.” To the many leaders who served as mentors after my boss told me he was looking for my replacement, I say a heartfelt thank you. They helped pull me out of the fire then and continue to be an inspiration to me now. Thanks to the authors of the business books and articles that have helped shape my growth. No other country in the world has so many “behind the scenes” secrets available through the printed word for increasing productivity. John Hoover, my collaborator on the first edition of this book and now on this second edition as well, has earned my undying appreciation and respect. His organization and “putting to paper” my systems, techniques, and anecdotes was no small job, but he almost made it look easy. Our sponsoring editor at McGraw-Hill throughout this process has been Mary Glenn. John and I both thank her for her enthusiastic support of Leadership When the Heat’s On. Tedi (a.k.a. Theo) has been my best friend for 38 years and my wife for 37. She has served as a sounding board for ideas and has put in countless hours in typ- ing, retyping, and helping me in proofreading all of the material that has made this book possible. I couldn’t have done it without her. Then there’s Ellie Newton. Dear Ellie Newton, who wrote the Foreword for this book. She was the traveling companion of Mrs. Thomas Edison the last few years of her life. Ellie wrote a book of poetry called Echoes from theHeart. At the age of 103 she is bright, alert, and still writing beautiful poetry. Thanks to Ellie for being a part of this book and for her continuing inspiration as an uncommon friend. Danny Cox, Author P. S. I’ll bet this is the only book in history with a foreword written by a 103- year-old! V Copyright 2002 by The McGraw-Hill Companies, Inc. Click Here for Terms of Use. For more information about this title, click here. CONTENTS Foreword xi Introduction xiii Chapter One.The Leader Feels the Heat 1 Ticky and Peter Temperature Rising What Is Leadership? Leadership: The Honorary Title Responsibility The Artistic Side of Leadership Natural-Born Leader or Not? Manipulation Is Not Leadership Lifting Personal Limitations Working Hard at Nothing The Problem with Problems Don’t Impress … Inspire Chapter Two.The Emerging Leader Process 23 Leadership Characteristics Characteristic One: Uncompromising Integrity Characteristic Two: High Energy Characteristic Three: Good at Working Priorities Characteristic Four: Courageous Characteristic Five: A Committed and Dedicated Hard Worker Characteristic Six: Unorthodox and Creative Characteristic Seven: Goal Orientation Characteristic Eight: Inspired and Contagious Enthusiasm Characteristic Nine: Staying Levelheaded Characteristic Ten: A Desire to Help Others Grow and Succeed Your Values Equal Their Values Leadership Development Finding the Right Person A Final Question for You VI Copyright 2002 by The McGraw-Hill Companies, Inc. Click Here for Terms of Use. CONTENTS VII Chapter Three.The First Step:Team Building When the Heat’s On 47 Put Pettiness Behind You View from the Shoulder Respect Starts with You How to Reduce the Up Pressure How to Reduce the Down Pressure Different Definitions of Leadership Humanagement Is the Manager Happy? All Eyes Are on You Three Characteristics of an Effective Organization Building Blocks of an Effective Organization A Challenge for You Three Steps to Growing as a Leader Whom to Hire Lean on Me The Fence Technique Team Building: Relying on Strengths Three Levels of Motivation Mental Activities Plate Spinning An Employee’s Eye View Letting Others Have Your Way More on Now Filters and Memory Movies Input––Evaluation––Response Chapter Four.The Second Step:Goal Setting When the Heat’s On 83 Eyes on the Prize The Real Reason You Work Hard Now Spread the Word Go Boldly Where You’ve Never Gone Before A Quick Question-and-Answer Session Okay, So Let’s Deal with Why Not? Goals: There’s No Escape from Neglect Concentrate on Effective Goal Setting Accept the Risk and Face Up to It Three Steps to a New Reality Guidelines for Goal Setting Some Common Roadblocks to Goal Achievement You Never Go Wrong with Personal Growth Take the Time for a Personal Moment of Truth Goals and Vision Involved and Enthusiastic VIII LEADERSHIP WHEN THE HEAT’S ON Chapter Five.The Third Step:Time Planning for Higher Productivity 105 Putting Time into Perspective: Words from the Funny, the Fictional, and the Philosophical Why People Don’t Plan Their Time Four of the Biggest Time Wasters You’ll Encounter Minor Corrections for Major Improvements Liberated Time Stop Doing What You Know Doesn’t Work Ask Yourself Some Simple Questions and Listen to Your Answers The Value of Your Time Take Time Management Seriously Organize Your Space The Right Way to Do a To DoList Make Setting Priorities a Priority Tomorrow Begins Today Be Flexible in Your Planning Make the First Hour Count Double––Do the Worst Things First Inventory Your Efficiency Expect the Unexpected Learn to Say No Conduct a Brief, Daily, Personal Productivity Survey A Self-Made Multimillionaire’s Daily Evaluation Cultivate a Sense of Profitability Dealing Decisively with Interruptions Thank You, Alexander Graham Bell Be a Right-Finder Sprinting Try This What If?Exercise Speed-Reading Is Alive and Well: Do It Handling Paperwork Respect the Time of Others The Leader as a Time Planner Time for Yourself End Your Day Right Effective Time Management Equals Vacation Keep Your Leisure Time Leisurely Closing Thoughts Chapter Six.The Fourth Step:Keeping Morale High When the Heat’s On 127 Morale and Performance: Chicken or Egg? The Ten Warning Signs of Low Morale Filter Builders: What My Boss Doesn’t Know Can’t Hurt Me