Leadership and management in pharmacy practice

340 Pages·2014·21.261 MB·English

by  Andrew M Peterson, William N Kelly

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Medicine
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LEADERSHIP AND MANAGEMENT s
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IN PHARMACY PRACTICE
SECOND EDITION
Over the past years, the changing nature of pharmacy practice has caused L
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many to realize that the practice must not only be managed, but also led.
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Leadership and Management in Pharmacy Practice discusses a variety of ID LEADERSHIP AND
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leadership and managerial issues facing pharmacists now and in the future. E
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P
S BASIC
This second edition has been reorganized by placing leadership chapters H
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up front, followed by management chapters, thus emphasizing the need for AI MANAGEMENT
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leadership first. The book is written by contributors from within and outside
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pharmacy practice—a reflection of the complexity of management in A
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pharmacy settings. It offers a real-world approach to everyday issues in N
C IN PHARMACY
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pharmacy leadership and management, written by authors who have faced Y

these issues themselves. M
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The book includes case studies which are thought provoking and promote AN PRACTICE
critical thinking as well as problem solving—skills critical for effective CA
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pharmacy leaders or managers. References are also made throughout the
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text to changes occurring to the profession both internally and externally. CM
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Much of the material discussed applies to all settings of pharmacy practice:
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community, hospital, industry, ambulatory care, and long-term care. N SECOND EDITION
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This book provides pharmacy students and new pharmacy leaders and
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managers a broad overview of the complexities and intricacies inherent in EC Edited by
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managing and leading the profession. It is a valuable resource for students N
D Andrew M. Peterson
in the professional years of their pharmacy curricula and those promoted
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recently into pharmacy leadership or management positions.
I
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I William N. Kelly
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LEADERSHIP AND
MANAGEMENT
IN PHARMACY
PRACTICE
SECOND EDITION
RECENTLY PUBLISHED BOOKS
Leadership and Management in Pharmacy Practice, Second Edition
Andrew M. Peterson and William N. Kelly
Basic Statistics and Pharmaceutical Statistical Applications, Third Edition
James E. De Muth
Basic Pharmacokinetics, Second Edition
Mohsen A. Hedaya
Pharmaceutical Dosage Forms and Drug Delivery, Second Edition
Ram I. Mahato and Ajit S. Narang
Pharmacy: What It Is and How It Works, Third Edition
William N. Kelly
Essentials of Law and Ethics for Pharmacy Technicians, Third Edition
Kenneth M. Strandberg
Essentials of Human Physiology for Pharmacy, Second Edition
Laurie Kelly McCorry
Basic Pharmacology: Understanding Drug Actions and Reactions
Maria A. Hernandez and Appu Rathinavelu
Managing Pharmacy Practice: Principles, Strategies, and Systems
Andrew M. Peterson
Essential Math and Calculations for Pharmacy Technicians
Indra K. Reddy and Mansoor A. Khan
Pharmacoethics: A Problem-Based Approach
David A. Gettman and Dean Arneson
Pharmaceutical Care: Insights from Community Pharmacists
William N. Tindall and Marsha K. Millonig
Essentials of Pathophysiology for Pharmacy
Martin M. Zdanowicz
Quick Reference to Cardiovascular Pharmacotherapy
Judy W. M. Cheng
Essentials of Pharmacy Law
Douglas J. Pisano
Please visit our website www.crcpress.com for a full list of titles
LEADERSHIP AND
MANAGEMENT
IN PHARMACY
PRACTICE
SECOND EDITION
Edited by
Andrew M. Peterson
, PharmD, PhD
John Wyeth Dean
Mayes College of Healthcare Business & Policy
University of the Sciences
Philadelphia, Pennsylvania, USA
William N. Kelly
, PharmD, FISPE Professor
Pharmacotherapeutics & Clinical Research
College of Pharmacy
The University of South Florida
Tampa, Florida
Boca Raton London New York
CRC Press is an imprint of the
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© 2015 by Taylor & Francis Group, LLC
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No claim to original U.S. Government works
Version Date: 20141014
International Standard Book Number-13: 978-1-4665-8963-6 (eBook - PDF)
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judgement, their knowledge of the patient’s medical history, relevant manufacturer’s instructions and the appropriate best
practice guidelines. Because of the rapid advances in medical science, any information or advice on dosages, procedures or
diagnoses should be independently verified. The reader is strongly urged to consult the relevant national drug formulary
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Contents
Preface......................................................................................................................vii
Editors .......................................................................................................................ix
Contributors ..............................................................................................................xi
SECTION 1 Leadership
Chapter 1 Principles and Characteristics of Leadership .......................................3
Andrew M. Peterson
Chapter 2 Understanding and Working in the Organization ..............................23
Andrew M. Peterson and David A. Ehlert
Chapter 3 The Importance of Vision, Inspiration, Strategic Planning,
and Getting It Done ............................................................................37
William N. Kelly
Chapter 4 Leading Culture, People, and the Strategic Plan................................51
William N. Kelly and John E. Clark
Chapter 5 Leading Change and the Pharmacy Enterprise ..................................61
James A. Jorgenson
Chapter 6 The Leader in You ..............................................................................79
Stephanie A. Zarus
SECTION 2 Management
Chapter 7 Principles and Characteristics of Effective Pharmacy
Management .....................................................................................109
Michael J. Magee and William N. Kelly
Chapter 8 Managing Projects to Achieve Desired Results ...............................119
Patricia R. Audet
v
vi Contents
Chapter 9 Managing People ..............................................................................127
Gary E. Sloskey
Chapter 10 Managing Pharmacy Operations ......................................................165
Steve Gilbert
Chapter 11 Managing Clinical Services .............................................................189
Gene A. Gibson
Chapter 12 Marketing the Pharmacy ..................................................................215
Melanie Oates
Chapter 13 Budgeting and Accounting ...............................................................237
Robert J. Votta and Andrew M. Peterson
Chapter 14 Purchasing and Inventory Management ...........................................251
James M. Hoffman and Andrew M. Peterson
Chapter 15 Managing Pharmacy Automation and Informatics ..........................269
Dennis A. Tribble and Mei-Jen Ho
Chapter 16 Managing Compliance, Performance, and Outcomes ......................311
William N. Kelly and Sarah J. Steinhardt
Preface
This is the second edition of a text originally designed to introduce students to the
managerial side of pharmacy practice. When William “Bill” Kelly joined with
Andrew Peterson as the coeditor of the second edition, he instilled the idea that the
focus of this text should be on the leadership of pharmacy, supported by the man-
agement principles. The changing nature of pharmacy practice must be led, not just
managed. It was with this concept that we reorganized the book, placing the leader-
ship chapters first followed by the management chapters, emphasizing the need for
leadership first.
This text is designed for students in the professional years of their pharmacy cur-
ricula and those promoted recently into pharmacy leadership or management posi-
tions. The purpose of this book is to introduce a variety of leadership and managerial
issues facing pharmacists presently and in the future. References are made through-
out the text to changes occurring internally and externally to the profession. Much
of the material applies to all settings of pharmacy practice—community, hospital,
industry, ambulatory care, and long-term care. Readers should not confine them-
selves to one area of practice; rather, when a particular setting is used as a platform
for discussion, they should also see how the issue manifests itself in another setting.
The concepts and skills underpinning the management of human resources, drug
distribution systems, formularies, and drug use evaluations are transferable among
the variety of practice settings.
Effective leadership in pharmacy is critical to having an innovative practice set-
ting, and to advancing the practice of pharmacy. Thus, the first six chapters of the
text focus on this critical skill. Knowing how to manage a smooth-running pharmacy
practice department is another skill that is mostly learned from others. In this regard,
the authors of the 10 management chapters have broad and deep experience in phar-
macy management.
The chapters are written by contributors from within and outside pharmacy prac-
tice. As such, the style of writing and presentation of information will vary among
chapters. This diversity of contributors, as well as the diversity of writing styles,
should not be considered a distraction, but rather a reflection of the complexity of
management in pharmacy settings. Cases are added to each chapter that are thought
provoking and promote critical thinking and problem solving—two skills that are
critical in being an effective pharmacy leader or manager.
The overarching intent of the authors is to give students of pharmacy and new
pharmacy leaders and managers a broad overview of the complexities and intrica-
cies inherent in managing and leading the profession. Regardless of students’ ulti-
mate practice setting, knowledge of the leadership and management skills contained
herein will aid them in serving their profession throughout their careers.
vii