DOCUMENT RESUME EA 031 403 ED 458 690 O'Toole, James AUTHOR Leadership A to Z: A Guide for the Appropriately Ambitious. TITLE Jossey-Bass Business & Management Series. ISBN-0-7879-4658 ISBN 1999-00-00 PUB DATE NOTE 332p. Jossey-Bass Inc., Publishers, 989 Market Street, San AVAILABLE FROM Tel: 800-956-7739 (Toll Free); Francisco, CA 94103 ($22) . Fax: 415-433-0499; Web site: http://www.josseybass.com; e-mail: [email protected]. Opinion Papers (120) Books (010) PUB TYPE MF01/PC14 Plus Postage. EDRS PRICE *Administrative Principles; *Administrator Guides; DESCRIPTORS Educational Administration; Elementary Secondary Education; Leaders Guides; Leadership; Leadership Training ABSTRACT This book identifies what leaders need to do to create high-performing, self-renewing organizations. The emphasis is on action rather than theory, and the short passages are designed for quick perusal. The book emphasizes the notion that most elements of leadership can be learned; the only inherent character trait needed for effective leadership is ambition. The text contains 92 insights on the elements of leadership. The following categories, listed alphabetically, are discussed: business success, behavior, cascading leadership, change, coherence, commitment, communication, contradictions, controls, conviction, the Coolidge Syndrome, the definition of leadership, delegation, denial, details, differences, effectiveness, ego, energy, engaging the middle, expectations, fear and failure, focus, followership, generosity, getting started, globalism, grandstanding, hierarchy, hope, how not to create followers, inequality, intelligence, joint leadership, knowing when to leave, leaders of the 20th century, listening, management of change, muddled teams, needs of followers, obsession, paradoxes, perfection, performance, perks, power, purpose, questions, reframing, repetitions, resilience, resources, symbolism, teaching, theories of leadership, tomorrow's leaders, tough guys, transforming leadership, trust, vision, what leaders do, why leaders will not lead, the x-factor, and zenith. (RJM) Reproductions supplied by EDRS are the best that can be made from the original document. AND PERMISSION TO REPRODUCE HAS DISSEMINATE THIS MATERIAL BEEN GRANTED BY A Gfeef- RESOURCES TO THE EDUCATIONAL INFORMATION CENTER (ERIC) 1 JAMES O'TOOLE U.S. DEPARTMENT OF EDUCATION Office of Educational Research and Improvement EDUCATIONAL RESOURCES INFORMATION Jossey-Bass Publishers CENTER (ERIC) XThis document has been reproduced ath received from the person or organization San Francisco originating it. Minor changes have been made to improve reproduction quality. Points of view or opinions stated in this document do not necessarily represent official OERI position or policy. 2 Copyright © 1999 by James O'Toole and Jossey-Bass Inc., Publishers, 350 Sansome Street, San Francisco, California 94104. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Jossey-Bass books and products are available through most bookstores. To contact Jossey-Bass directly, call (888) 378-2537, fax to (800) 605-2665, or visit our website at www.josseybass.com. Substantial discounts on bulk quantities of Jossey-Bass books are available to corporations, professional associations, and other organizations. For details and discount information, contact the special sales department at Jossey-Bass. Manufactured in the United States of America. The text is printed on acid-free recycled paper containing a minimum of 10 percent postconsumer waste. Interior design by Paula Goldstein "Come to the Edge" from Selected Poems by Christopher Logue. Reprinted by permission of Faber and Faber Limited. "Health Chief Vows 'Brutal' Shake-Up if Managers Resist Change" by Carl Ingram, copyright 1996, Los Angeles Times. Reprinted by permission. "Larry Bird Almost Runs a Democracy" by G. Vecsey, copyright 1998 by the New York Times Co. Reprinted by permission. Library of Congress Cataloging-in-Publication Data O'Toole, James. 1st ed. Leadership A to Z: a guide for the appropriately ambitious /James O'Toole. (Jossey-Bass business & management series) p. cm. Includes bibliographical references. ISBN 0-7879-4658-3 1. Leadership. 2. Decision making. 3. Executive ability. 4. Management. I. Title. II. Series. HD57.7 .087 1999 658.4'092dc21 99-6416 first edition 10 9 8 7 6 5 4 3 2 1 HB Printing 3 To Marilyn 4 Memorandum on Appropriate Ambition 1 C Cascading Leadership 30 Change: No Task of Leadership A (or Is It?) ABB's Benchstrength 32 8 Changing Oneself ABCs of Business Success 36 15 Apologia Coherence 38 17 Commitment 40 Communication 43 B Behavior (the Measure of Leadership) Comparative Advantage 22 Brownian Motivation (Challenging, (Why Leadership Is Needed Now in Silicon Valley) Stretching, and Other Nonviolent 46 Contradictions, Anyone? Ways to Overcome Resistance to 53 Controlling Change) 55 23 Controls 58 Conviction 61 Coolidge Syndrome 63 ix 5 Definition of Leadership Hangings, Public 134 68 Delegation Hierarchy 69 137 Denial ("What Hump?") 140 Hope 71 Details How Not to Create Followers 142 75 Differences How to Create Followers 78 145 Dunlap, "Chainsaw" Al (the Real Lesson) 80 Inequality 150 Intelligence 151 Iteration and Institutionalization 84 Early Wins 154 Effectiveness 86 89 Ego Joint Leadership Energy 92 158 Engaging the Middle 96 Expectations, Management of 99 162 KISS Knowing When to Leave 164 Fear and Failure 104 107 Focus Followership Leaders (Who's Who in the Twentieth 109 Century) 168 Lenin, Hitler, et alio 170 Listening Generosity 114 173 Getting Started 117 Globalism 120 Grandstanding Management of Change (vs. Strategic 124 Guvmint Work Leadership) 127 176 Metrics I (Evaluating Individual Leadership) 181 LEADERSHIP ATO Z X Metrics II (Assessing an Organization's Second Acts 244 Strategic Leadership 247 SHITMs 185 Quotient) Sound Bites 250 Muddled Teams 254 Symbolism 187 (the Hewlett-Packard Way) Needs of Followers 192 Teaching 258 Team (Selection of the) 260 0 Theories of Leadership (Top Ten List) 263 196 Obsession Tomorrow's Leaders? 266 Tough Guys 269 Townsend, Robert 272 200 Paradoxes Training (Why It Isn't a Useful Part PeopleSoft? 202 of Leadership Development) 276 Perfection 206 Transforming Leadership 280 208 Performance (Hard-Edged) Transformations, Continued 212 Perks (and Continual) 286 214 Perspectives Trust 291 217 Power! 220 Purpose Up and Out (and Sideways) 296 Questions (Asking of) 224 V Vision 300 230 R&R Reframing 232 Repetition, Repetition, Repetition ... What Leaders Do, a Checklist 236 (and an Index) 306 238 Resilience 310 Why Leaders Won't Lead 240 Resources Contents 7 X 314 X-Factor You, the Leader 320 Zenith 324 Memorandum from Warren Bennis 327 Acknowledgments 335 xii LEADERSHIP ATO Z Memorandum on Appropriate Ambition To: The Reader From: The Author Subject: The Appropriate Ambitions of a Leader The purpose of this book is to identify clearly what leaders need to do in order to create high-performing, self-renewing organizations. While most leadership books focus here on who leaders are (their character, personality, style, and charisma), the accent is on what leaders do. The shift in emphasis has a practical intent: although it is possible for you to learn from what others do, it is highly unlikely that you can become someone you aren't. In fact, I believe only one inherent character trait is essential for effective leadership, and that is ambition. Obviously, you can't "learn to do" ambition, but I'm assuming you already have that trait or you wouldn't have bought this book! Nonetheless, it is perfectly understandable if you felt a hint of ambivalence about the "A" word on the cover when you picked it up at the bookstore. After all, you probably 1 10
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