Table Of Content

“Ron Riggio and Sherylle Tan’s new book, Leader Interpersonal and Infl uence Skills: The Soft Skills of Leadership, offers cutting-edge research and conceptual frameworks that greatly advance the fi eld of leadership studies and practice. Riggio and Tan’s collection of top experts create a more nuanced and evidence-based foundation for the emerging science of personal and interpersonal skills in leadership. Those seeking hard data on soft skills will fi nd it here, making this cutting-edge volume both a reference for scholars and a handbook for those seeking to build further strengths in leaders.” —Daniel Goleman, author of Emotional Intelligence “Those of us who study leadership and have also served in leadership positions know that the biggest challenges are the ‘soft skills.’ Riggio and Tan have put together a much-needed look at these critical skills and have included works from the known experts in the fi eld. A must-read for both academics and practitioners.” —Leanne Atwater, PhD, Editor of Leadership Quarterly “Riggio and Tan have assembled an absolute cornucopia of wisdom and practical knowledge about the ‘soft skills’ that all leaders absolutely must develop if they intend to be successful. Every chapter is a gem. Don’t miss a word of it!” —Jean Lipman-Blumen, PhD, Claremont Graduate University This page intentionally left blank LEADER INTERPERSONAL AND INFLUENCE SKILLS Nontechnical interpersonal and influence skills make up more than half of effective leadership, yet there has been a gaping hole in the research literature on the “soft skills” of leaders/managers. This volume, with contributions from experts in leadership and interpersonal skills, showcases how important soft skills like communication, persuasion, political savvy, and emotional abilities are to leaders who inspire, motivate, and move followers toward the accomplishment of goals. Ronald E. Riggio, PhD, is the Henry R. Kravis Professor of Leadership and Organizational Psychology and the former Director of the Kravis Leadership Institute at Claremont McKenna College. His research focuses on leadership, organizational psychology, and emotional and nonverbal communication, and he is the author/editor of more than a dozen books and more than 150 articles and book chapters. His leadership interests include charismatic and transformational leadership, the role of communication and social skills in leader effectiveness, and the early development of leadership in children, adolescents, and young adults. He has received awards for teaching and research, and is committed to “giving away” research on leadership and psychology through popular writings and his Psychology Today blog, “Cutting Edge Leadership.” Sherylle J. Tan, PhD, is the Director of Internships and KLI Research at the Kravis Leadership Institute at Claremont McKenna College. Her current research focuses on undergraduate leadership education and program evaluation of leadership development programs. Specifi cally, the research on undergraduate leadership education seeks to establish an ongoing assessment of the long-term impact of leadership development and training in higher education. Much of Dr. Tan’s research and publications focus on applying developmental theory and methods to understanding the issues of leadership development, women and leadership, work and family, and child development. Leadership: Research and Practice Series A James MacGregor Burns Academy of Leadership Collaboration Series Editors Georgia Sorenson, Ph.D., Research Professor in Leadership Studies, University of Maryland and Founder of the James MacGregor Academy of Leadership and the International Leadership Association. Ronald E. Riggio, Ph.D., is the Henry R. Kravis Professor of Leadership and Organizational Psychology and former Director of the Kravis Leadership Institute at Claremont McKenna College. Scott T. Allison and George R. Goethals Heroic Leadership: An Infl uence Taxonomy of 100 Exceptional Individuals Michelle C. Bligh and Ronald E. Riggio (Eds.) Exploring Distance in Leader-Follower Relationships: When Near is Far and Far is Near Michael A. Genovese and Janie Steckenrider (Eds.) Women as Political Leaders: Studies in Gender and Governing Jon P. Howell Snapshots of Great Leadership Aneil Mishra and Karen E. Mishra Becoming a Trustworthy Leader: Psychology and Practice Dinesh Sharma and Uwe P. Gielen (Eds.) The Global Obama: Crossroads of Leadership in the 21st Century Ronald E. Riggio and Sherylle J. Tan (Eds.) Leader Interpersonal and Infl uence Skills: The Soft Skills of Leadership LEADER INTERPERSONAL AND INFLUENCE SKILLS The Soft Skills of Leadership Edited by Ronald E. Riggio and Sherylle J. Tan jônļ|3p6a ibX|oj ^ jjeuDjs ^jond N3M AOmy VNQ IONQON First published 2014 by Routledge 711 Third Avenue, New York, NY 10017 and by Routledge 27 Church Road, Hove, East Sussex BN3 2FA Routledge is an imprint of the Taylor & Francis Group, an informa business © 2014 Taylor & Francis The right of the editors to be identifi ed as the authors of the editorial material, and of the authors for their individual chapters, has been asserted in accordance with sections 77 and 78 of the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this book may be reprinted or reproduced or utilized in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers. Trademark notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identifi cation and explanation without intent to infringe. Library of Congress Cataloging-in-Publication Data Leader interpersonal and infl uence skills : the soft skills of leadership / [edited by] Ronald E. Riggio, Sherylle J. Tan. — 1 Edition. pages cm. — (Leadership: research and practice) 1. Leadership—Psychological aspects. I. Riggio, Ronald E., editor of compilation. II. Tan, Sherylle J., editor of compilation. HD57.7.L4113 2014 658.4′092—dc23 2013022934 ISBN: 978-0-415-84231-0 (hbk) ISBN: 978-0-415-84232-7 (pbk) ISBN: 978-0-203-76053-6 (ebk) Typeset in Minion by Apex CoVantage, LLC Contents About the Editors ........................................................................................ix About the Contributors ..............................................................................xi Series Foreword .......................................................................................xxiii Chapter 1 The “Hard” Science of Studying and Developing Leader “Soft” Skills ..................................................................1 Ronald E. Riggio SECTION I Foundational Models for Leader Interpersonal Skills and Competencies .......................................................................................9 Chapter 2 Toward the Development of a Model and a Measure of Managerial Interpersonal Skills .......................................11 Shaun Pichler and Gerard Beenen Chapter 3 A Social Skills Model for Understanding the Foundations of Leader Communication .............................31 Ronald E. Riggio SECTION II Leader Emotional Competencies .............................................................51 Chapter 4 Using a Multilevel Theory of Performance Based on Emotional Intelligence to Conceptualize and Develop “Soft” Leader Skills .................................................53 Cary Cherniss and Richard E. Boyatzis Chapter 5 The Role of Nonverbal Behavior in Leadership: An Integrative Review ...........................................................73 Annick Darioly and Marianne Schmid Mast Chapter 6 A Conceptual Framework of Emotion Management in Leadership Contexts .......................................................101 Shane Connelly, Tamara Friedrich, William B. Vessey, Amanda Klabzuba, Eric A. Day, and Gregory Ruark viii • Contents SECTION III Infl uence and Political Skills of the Leader ...........................................139 Chapter 7 Leader Ethos: How Character Contributes to the Social Infl uence of the Leader ....................................141 Peter L. Jennings and Sean T. Hannah Chapter 8 Leader Political Skill and Team Effectiveness: The Positioning of Political Skill in the Framework of Leader Competencies ...................................................173 Darren C. Treadway, Ceasar Douglas, B. Parker Ellen III, James K. Summers, and Gerald R. Ferris Chapter 9 Social Identity Framing: A Strategy of Social Infl uence for Social Change ..............................................207 Viviane Seyranian SECTION IV Implementing and Developing Leader Interpersonal and Infl uence Skills .................................................................................243 Chapter 10 Leveraging the Science of Memory to Enhance the Effi cacy of Leader Communications ..........................245 Jay A. Conger Chapter 11 Developing Capacity for Responsible Leadership: The Interactive Role of Identity and Competence Development .....................................................................256 Craig R. Seal, Joanna Royce-Davis, Krystal Miguel, and Adrianna Andrews-Brown C hapter 12 Soft Skills Training: Best Practices in Industry and Higher Education ......................................................276 Susan Elaine Murphy, Stefanie Putter, and Stefanie K. Johnson Chapter 13 Developing Emotional, Social, and Cognitive Competencies in MBA Programs: A Twenty-Five Year Perspective .................................................................311 Richard E. Boyatzis, Angela Passarelli, and Hongguo Wei Author Index ............................................................................................331 Subject Index ............................................................................................345 About the Editors Ronald E. Riggio, PhD, is the Henry R. Kravis Professor of Leadership and Organizational Psychology at Claremont McKenna College. Dr. Riggio’s research interests center on charismatic and transformational leadership, the role of communication skills in leader effectiveness, and the development of leadership potential across the lifespan. He has published nearly two dozen authored or edited books and more than 150 articles and book chapters. He has also served as a consultant to dozens of organizations, large and small, across the business, education, and nonprofi t sectors. He is the co-editor, along with Georgia Sorenson, of the Routledge/Taylor & Francis book series Leadership: Research and Practice. Sherylle J. Tan, PhD, is the Director of Internships and KLI Research at the Kravis Leadership Institute at Claremont McKenna College. Dr. Tan’s current research focuses on undergraduate leadership education and program evaluation of leadership development programs. Specifi cally, the research on undergraduate leadership education seeks to establish an ongoing assessment of the long-term impact of leadership development and training in higher education. Much of Dr. Tan’s research and publications focus on applying developmental theory and methods to understanding the issues of leadership development, women and leadership, work and family, and child development. Dr. Tan co-edited a book with Amy Marcus-Newhall and Diane Halpern, The Changing Realties of Work and Family: A Multi- disciplinary Approach (2008). Additionally, Dr. Tan has more than 10 years of experience as an evaluation consultant for nonprofi t agencies providing services for children and families in Southern California. Dr. Tan has a BA in psychology from the University of California, Irvine and an MA and a PhD in psychology with an emphasis in applied developmental psychology from Claremont Graduate University.