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Medical value travel in India FICCI Heal Conference kpmg.com/in Contents . 1 tA eht testuo 70 .2 gnises A lacidem eula v le v art sa na tinu ytropo 90 .3 gnises A s‘aidnI tilibapac y sa a elbaula v lacidem le v art noitanitsed 7 1 .4 gnises A noititepmoc nihtiw eht nais A retsulc 3 .5 snoitadnemoce R 73 .6 xidnepA 74 1 | Medical value travel in India dro w ero F lacideM eula v le v art si eht mret taht sah , re v e w oH htiw eht tne vda fo eta virp neb nesoh c ot re fer ot eht ecitcarp ro tipsoh sla dna eht noitulo v e fo eht dnert fo stneitap gnikes erachtlaeh rtsudni y sa a ,elohw ne v e cilbup rotces dno y eb .sredrob eh T e vitarepo dro w seitilica f e kil SMIA dna REMPIJ era ereh gnieb ’ eula v‘ ecnis a tneitap skes depiuqe htiw dlro w salc eru tcu rtsarfni eula v nehw y eht esoh c ot etrednu ka dna seitilibapac ot r rac y tuo eht tsom le v art ro f .erachtlaeh eh T mret eula v si x elpmoc .seiregrus eh T elor fo eht osla fo tropmi ecna ni siht tx etnoc ecnis tnemnre v oG ni siht rotcejart y sah neb eht ecitcarp fo lacidem msiruot sda dna tnemunom .la tnemnre v oG se vitaitini setareneg eula v ro f eht rtnuoc y rednu e v ah deleporp eht rotces dna y adot .noitaredisnoc aidnI nac tsaob fo eht seitilibapac ni eht dle � fo citobor seiregrus dna rehto eh T lacidem msiruot rtsudni y sah decna vda lacidem .serudecorp desentiw a ydaets htw org ni eht tnecer srae y . ylabolg s A eht dlro w noitalupop eh T htw org fo lacidem msiruot ni semoceb erom era w a fo erachtlaeh aidnI sah ton ylno detareneg eula v snoitpo dna sa tilauq y erachtlaeh sesir ro f eht y monoce tub osla del ot eht sa a tiroirp y ni eht sdnim fo eht tirojam y tnemecna vda fo lacidem ,ecneics ,sega stneitap era dnuob ot eusrup sorc tnempole v ed fo lacidem eru tcu rtsarfni redrob .erachtlaeh eh T ramirp y snosaer dna noitneter fo deliks . re w opnam ro f lacidem msiruot ero fereht era hgih sih T troper smia ot thgilhgih lacidem tilauq y ,erachtlaeh desilaiceps tnemtaert msiruot sa a elbaiv eula v noitisoporp ni Dr. A Didar Singh ,snoitpo etaidemi res eciv tinu ytropo .aidnI tI sediv orp a e vitarapmoc sis ylana terceS ra y lareneG ro f le v art delpuoc htiw . tilibadro yf fa fo eht rtsudni y ni aidnI siv-à-siv seirtnuoc ICIF snosae R ro f lacidem le v art re f fid ro f e kil ,dnaliah T ,eropagniS ais y alaM .seirtnuoc nI snoiger erehw tilauq y .cte tI rehtruf setaicnune eht den ro f erachtlaeh si ,elbalia v anu gniseca detrecnoc stro f fe morf la sredlohets ka erachtlaeh y am dael ot lacidem ,le v art ni eht ,tnemnre v og , rtsudni y ycilop ro f ,srehto tsoc sene vitce f fe y am eb a .sre kam eh T troper osla stpmet ta ot .nosaer thgilhgih eht citsiloh eru tan fo eht aidnI sah degreme sa eno fo eht tsom tnemges dna eht elor fo elpitlum srotces thguos ret fa noitanitsed ro f lacidem ni eht .noitisoporp stsiruot sorca eht ebolg gniw o ot sih T troper liw eb a dog ecnere fer sti hgih eula v noitisoporp ni smret fo tniop ro f eht noisucsid no lacidem eula v tilauq y ,erachtlaeh lop fo stsilaiceps le v art dna ICIF sdnetni ro f eht troper dna tilibalia yv a fo etanretla tnemtaert ot eb a lufsecus thguoht ts retra ni eht snoitpo h cus sa ruy adea v dna ago y .secorp ylanoitidar T eht erachtlaeh eru tcu rtsarfni ni aidnI delgu rts ot retac ot eht citsemod sden esuaceb fo eht tic�ed ni eru tcu rtsarfni dna lacinh cet . re w opnam Medical value travel in India | 2 dro w ero F s A erachtlaeh selgu rts htiw eht sdliub s ’aidnI tilibiderc y dna tilibisiv y snoisnemid fo ,tsoc , tilauq y dna ;seca ylabolg nac ylno dael ot cimonoce sorca eht ,ebolg depole v ed htlaeh ,noitcart a oiranecs taht liw ylau tne v e smets ys era ylgnisaercni gnikol ot eht t �eneb eht citsemod rtsudni y dna pleh ts eta reuqeh c x e ot e v as stsoc elihw leporp sti .htw org gniganam laicos tcepx .snoitae aidnI rehtonA tropmi tna noitaredisnoc ni siht skol dra w ero f ot gnidliub sti nw o drager si eht tneme vlo v ni fo suoremun tcnitsid noitisoporp taht nac ton ylno rehto srotces taht nac pleh dliub t �eneb sti nw o ,ecalupop tub osla da lacidem le v art sa a .noitisoporp e B ti eht eula v ot sti . y monoce tipsoh tila y , rotces ,msiruot tropsnart erachtlaeH ni ,aidnI sah de vlo v e dna ,scitsigol ,noitaiv a dna fo esruoc ylbaredisnoc re v o eht tsal .edaced erachtlaeh . re viled y lacideM msiruot toN ylno si ti eht tsegral-ht f � re y olpme segare v el eula v morf eseht ,srotces dna gnoma la srotces , y adot tub ti sah suht pleh e vird htw org taht si ton tsuj osla desentiw re v o a noilib ni eta virp detcirtser ot eno rotces ni .noitalosi ,eru tne v dna w o �ni fo tiuqe y tipac la eh T esoprup fo siht ,troper ero fereht sorca suoremun slaed ni eht tsal . rae y si ot eru tpac a citsiloh w eiv fo lacidem lacideM msiruot sa a tnemges sah eula v le v art sa na tropmi tna eula v degreme gniw o ot s ’aidnI gnisaercni .noitisoporp e W mia ot sesa eht htgnerts ni erachtlaeh . re viled y eh T , tinu y tropo s ’aidnI tilibapac y ni lacidem msiruot te kram si detcepx e Amit Mookim gnigare v el eht , tinu y tropo dna ylan� ot dnapx e ta a RG AC fo 72 rep tnec rentra P dna daeH yfitnedi eht seldruh taht ts dna ni s ’aidnI ot h caer 9.3DSU noilib ni ,4 1 02 erachtlaeH htap sa ti skol ot dliub a gnorts lacidem GMPK ni aidnI morf 9. 1DSU noilib . ni 1 W hti 1 02 eht eula v le v art .tnemges eh T troper osla ecnegreme fo re w en sden dna htiw sediv orp snoitadnemocer taht y am aidnI tse gnihsilba a remr� tnirpto f sa a y alp na tropmi tna elor ni gnigdirb eseht erachtlaeh re viled y ,noitanitsed lacidem ;spag eseht snoitadnemocer era msiruot si yle kil ot niag .su tepmi eht tluser fo hguoroht ses ylana dna enO nac eugra no rehtehw eht rtnuoc y redlohets ka ,k cabde f dna nac og a gnol dluohs esitiroirp lacidem msiruot y a w ni gnipahs eht htap fo lacidem eula v sa a tiroirp y ne vig eht tca f taht aidnI le v art ni .aidnI seunitnoc ot erocs w ol no scirtem fo ,noitartenep rotcod dna esrun , tisned y rebmun fo tipsoh la ,sdeb dna esaesid .nedrub , re v e w oH ti si e vitarepmi ot es eht noitisoporp ylacitsiloh ero feb gnir re fni taht lacidem msiruot ni y na y a w set ka y a w a morf eht s rtnuoc ’y citsemod sergorp ni smret fo .erachtlaeh y nA noitisoporp taht sda ,eula v ,sdnuf dna 3 | Medical value travel in India e c a f e r P Medical value travel in India | 4 el ue y l ll av ) a l T c a a V i b r M V d o t ( e l MG s i a l e v a r o tt t c du nd y un d o o u rc ag t k s c a b D 5S . U 0 n1d rB e y t t s a u m d i n o t i t s e w o r g p d o n l a e k v r o e a d w e n mh o a r f c i h w a o t D S U 5 . 2 3 n B r e v oe h t t x e n 5 s r a e y t a el ue r l l e a v a d c l a i o r V d h t e e M k a t s - i t l u m .9 t. R n G e c rg A e n C pie f s h o a T e 7 r c n i 1 l i c n u no a C c e db e t a he t r i c w n a m i a o t ‘ s r e b m u fn o g n i e d g ed a r n u a s n i n u n o i at i i d s n o I p s a e dh e t r tr s e o m f e r p e d ni g o w n i d i tl l sa r g i l o g u u w p o r p t s l el . h a r T e m vi ’ a o n o i te a r n a i c t h s t e l d a e h t ss e n g i n a ee g lha f l t o a h , t y t s c i o l c a u q f o e lh i t c n lu l o i C w e b o et t o am i o d r n p I d n sa s e . c e c r a ao c t h t l a e h s a d le a r ceel r i u h e e d l t e a v m f v a e r r t p n o i e t t a adtn n i i alt e i s hce n t a d a i f d n I n I e t i p s ef o v i tth a n t r e o a r b p e m h o n c i ey rrl y t a e s c v u h i d t t n l cIa o e e t H f f e s e ge a t v n i a st d a i v n t d a e a p m o ac , n o i t a n n o fi l t e i s s t o ip n i e h l.t a t b e o k l r g a m a i d n I s a h n e ee l b b a n u o st s e r sd i d h a t y l e et l a iit r h r e ew p n h k o a t r r i o a p s m p A a es re, ho i d p r n a t a c g n l u n u i sioa s S c h a T Specifc objectives of the Council a i ds e n a y v aa n l h e a e M b e l b a no ot i t i s o p • e lh i T c n leu l d o i i C w v o r m par o fr t o a l f p s e v l es srs gm e a n e d i h i dtv fa o o e r l p s st r i e b sm p e io m h t se dr g n e r a n o t f r a p . e r ay t c i h l t a l u a q e h s s u s c et s c s i ied h t b t c i a w r p e h lt a b o l g l m a stc hi e i g r d k u u e r o o m a r t m h t e h n lTa a i ced l iun r e y d l I t e a v s m u v a d r n t i s t n e .vd s n e e a ir t e i h v t i o t c a y ls t i n e s te a r p a t n e , c e s g a a t n s t u b e c a f e r P s da e h g r e m se a etg h s n t e i t w s o a r f g • e lh i T c n lu l o i C w o s l a e b a l a c to n f i o p t n e m g e fs m o rs y ti e s r t u u i d o p n t s i e d r o f s drl e e l t t a a e l r et a o r a c t m h t l a e h . ne r h cul t i a mtb to n o I n w l o g o c d e s i , l e hev t aya o t c r c t i r t i l a l i e o c s p a e r f t n e d ti a v h et t s o m f o , s ee i h r t t n u o c s e md mn e a a r r an g c o o h r t p l a e h , n a yp a e J k r r r o ue r l e l h a , t m A e s T h S w U t n e , m n p lo d o e i n l t a e v o m v a o r e r t d p s e n o,e, a n k i a itd a l t a r s o o or , CJ C a c i R d n a e r v e s s a pa o et r s t - n e e n c o a i d s ey ys l iee a n r m l aae a n g r M i r t o x e s nr o o i ft s u dr n l e e o o t t s a l et o r a t m s e vg ln r eil o s t a m f o c e m i h o d t r e p m . e l r e a c v h a t r l t a e h l e v ad r n t a g n e ir r s e a i h n t a r g u r f o • e lh i Tc e n -t l u c a l o i l i C l u w b m u i p t s , s e v r l e e n .sn v i s m i n e e o h i t w g o e H r n o i te a t rra o o o t b v t a i c l r e l p s o c , t s a i r d t n d I o e c ts n i e m ng i a r f s t i c ie gt s e a n t l a a u l rm prt r o s o f f e h t hs l l a atu e c i d r a p i e o s v h r o i w p h d p n a i t n e m n p od o i n l t a e o mv f o e o r d p se e v vg aln n h e ie sst e m a o b e m h o t r p el , r e s a e c v c h iat r d v r l e n t a s a e h e .lh s a n T c o i i de t l e h a a m t t n i i p t s s o e h d s e il t a i n voe i i t t t a c o n a m i o d r r p o o c s r e d el u oe ln h a i v e vak r i a t t d s n dI e e n o t s r eer r d o ain dc f v a n h i o a t d r l n p a I e h e ts at r dr ie i o e s l hifod t g s n e n a f t o e a c r t s e. ls i r h e Wd eld h o e t h t e a l k e a t r s n o w o h e g oae t r l eb e a v h l t i e a l v a el re y a t c v s h u atd l r l n l t a i i e w h e b . s e i t i n u t r o p p o , nt e n e v m ie n r h r d t e - v oe G t r a o v t i c r e p s n I , st ix Ih e C t t C n I oF sc a h t e s p u a s d e e n o t e m u s s a n ae v i te cl a o r o t g n i pk u r o o r G e W u n l l o a a c i V d e M e t a t i l s. i t h c i t a w f o r g itcA seitiv desopor P rof eht licnuoC • Develop and maintain database of • Organise Events – Exhibition / value travel to be released during FICCI hospitals, clinics, wellness centres, Conference / Seminar and other HEAL scheduled on September 1 & 2, spas, Ayush companies, medical networking events in India and abroad 2014. The report addresses the MVT tourism companies, hotels and other to showcase India as the medical opportunity, discuss impediments, stakeholders of medical value travel value travel destination suggest way forward in establishing in India India as a leading healthcare destination, • Connecting all the stakeholders in a feature some of the global best • Promoting awareness for the need of retail chain to develop the complete practices and case studies, centering on showcasing India as the medical value package for medical value travel Asian countries and establish the need travel destination within India (service providers, government, for formation of a multi stakeholder MVT agents, hotels, airlines, transfer • Research on the policies that regulate Council. services, tourist attractions etc) the medical tourism industry and provide recommendations from the It was decided in the working group Industry on the legislations meeting to develop a report on medical TVM gnikro W puorG rebmeM s 1. Mr Abhay Soi, Chair- Working Group on Medical Value travel and CMD, Halcyon 2. Dr. Narottam Puri, Chairman, NABH & Advisor- Medical, Fortis Healthcare 3. Dr. Navneet Kumar, Dhamija Dy. Commissioner (Trg.) & Nodal Offcer Telemedicine Ministry of Health & Family Welfare, GoI 4. Ms Archana Pandey, Director - External Affairs, Max India 5. Representative from Ministry of External Affairs, GoI 6. Representative from Dept of AYUSH, MoHFW, GoI 7. Mr . Benny Charles Daniel, Manager Marketing, Manipal Hospital 8. Mr . Saghir Siddiqui, Head Marketing, Manipal Hospital 9. Mr. Ravi Bhandari, CEO, Shalby Hospital 10. Mr. Rajiv Sharma, CEO Sterling Hospital 11. Dr. V N Shah, Head, Zydus Hospitals and Healthcare Research 12. Mr Raj Raina, Head - International Marketing, Apollo Hospitals 13. Mr Vinay Kaul, VP-Sales & Marketing, Columbia Asia Hospitals 14. Mr Navneet Malhotra, Vice-President & Head-International Marketing Medanta Medicity 15. Mr Vivek Kumar Head – International Business Development Max Healthcare 16. Mr Sachin Gupta Head International Sales Fortis Healthcare 17. Mr. Vinay Shankar Mathur, Deputy Secretary General, FICCI 18. Ms. Shobha Mishra Ghosh, Senior Director, FICCI 19. Mr. Rahul Chakravarty, Director, FICCI 20. Mr. Praveen Mittal, Joint Director, FICCI tuobA ICIF Federation of Indian Chambers of FICCI works closely with the Commerce and Industry (FICCI) government on policy issues, enhancing effciency, competitiveness and Established in 1927, FICCI is the largest expanding business opportunities and oldest apex business organisation for industry through a range of in India. Its history is closely interwoven specialised services and global with India’s struggle for independence linkages. It also provides a platform and its subsequent emergence as one for sector specifc consensus building of the most rapidly growing economies and networking. Partnerships with globally. FICCI plays a leading role in countries across the world carry policy debates that are at the forefront forward our initiatives in inclusive of social, economic and political change. development, which encompass health, Through its 400 professionals, FICCI education, livelihood, governance, skill is active in 38 sectors of the economy. development, etc. FICCI serves as the FICCI’s stand on policy issues is sought frst port of call for Indian industry and out by think tanks, governments and the international business community. academia. Its publications are widely read for their in-depth research and ICIF htlaeH mae Tsecivre S policy prescriptions. FICCI has joint Ms. Shobha Mishra Ghosh, Senior business councils with 79 countries Director, FICCI around the world. Ms. Sarita Chandra, Sr. Assistant A non-government, not-for-proft Director, FICCI organisation, FICCI is the voice of India’s business and industry. FICCI has direct Ms. Shilpa Sharma, Sr. Assistant membership from the private as well Director, FICCI as public sectors, including SMEs and Ms. Geetika Mehrotra, Assistant MNCs, and an indirect membership of Director, FICCI over 83,000 companies from regional chambers of commerce. 7 | MReevditiaclaisl ivnaglu ien ftrraasvterul cintu Irnedia At the outset