Knowledge, Service, Tourism & Hospitality: Proceedings of the Annual International Conference on Management and Technology in Knowledge, Service, ... 2015), Bandung, Indonesia, 1-2 August 2015

266 Pages·2016·19.048 MB·English

by  Lumban Gaol, Ford, Hutagalung Fonny, Zakaria Abd Razak, Binti Hasim Zuwati

KNOWLEDGE, SERVICE, TOURISM & HOSPITALITY
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PROCEEDINGS OF THE ANNUAL INTERNATIONAL CONFERENCE ON MANAGEMENT AND
TECHNOLOGY IN KNOWLEDGE, SERVICE, TOURISM & HOSPITALITY 2015 (SERVE 2015),
BANDUNG, INDONESIA, 1–2 AUGUST 2015
Knowledge, Service, Tourism &
Hospitality
Editors
Ford Lumban Gaol
Bina Nusantara University, Jakarta, Indonesia
Fonny Hutagalung
University Malaya, Malaysia
Abd Razak Zakaria
University Malaya, Malaysia
Zuwati Hasim
University Malaya, Malaysia
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ISBN: 978-1-138-02920-0 (Hbk)
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Knowledge, Service, Tourism & Hospitality – Lumban Gaol et al. (Eds)
© 2016 Taylor & Francis Group, London, ISBN 978-1-138-02920-0
Table of contents
Preface ix
Keynote lectures xi
Education & social behaviour
ESL Teachers’ knowledge on learner autonomy 3
Z. Hasim & A.R. Zakaria
Mother tongue education and ethnic identity of Malaysian Chinese secondary school students 7
P.Y. Ho, F.P. Chew & K.P. Thock
The acquisitions of knowledge in Chinese classical literature and academic achievement
among the secondary schools’ students 13
C.F. Peng & P.S. Fong
Implementation of the LINUS program in Malaysian primary schools 21
C.F. Peng, C.H. Leng & F. Hutagalung
Librarians’ knowledge sharing behaviour 27
M.Z.H.M. Sawal, N. Noordin, R.A.R. Omar, A.L.A. Rahman & Z. Zakaria
Cross-racial supervision: Case conceptualization of supervisee-supervisor relationship 35
N.A. Rosli
Self-reflection: Self-assessment of supervision related to knowledge and skills 39
N.A. Rosli
Asian supervisor-western supervisee: Personal approach to supervision 43
N.A. Rosli
Parental involvement in students’ academic achievement: A preliminary study 49
J. Kandasamy, F. Hutagalung, M.R.A. Razak & Z.Md. Isa
Approaches and models of behaviour management in classroom 55
C. Yusof, M.N. Mariani & S. Hafiza
The emphasis of Higher Order Thinking (HOT) in the curriculum
and the implementation in reality 61
C.C.S. Fern & U.K.M. Salleh
Homeschooling: An alternative to mainstream 65
L.C. Yin, A.R. Zakaria & H. Baharun
Perception and expectation of parents and students regarding choice of secondary school type 73
M.S.A. Patah, A.R. Zakaria & M. Mohsin
Religious practices in delinquents 81
M.A. Malik, A.R. Zakaria & A.M. Sulaiman
Mental health literacy among undergraduate students in selected universities in Malaysia 87
R.A.M. Jaladin, N.K. Yun & I.H.A. Tharbe
Anti bias education practice in pre-school education in rural Malaysia 97
A. Kadir, M.Md. Nor, F. Hutagalung & J. Chee
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Do we have salt & pepper on the table? (teaching style & learning style importance) 101
R. Nadarajan, Z. Naimie & R.A. Abuzaid
Identifying motivation factors of the participation of local community in tourism industry
in National Park, Pahang, Malaysia 107
M.R. Noorhayati, I.M. Hasmadi, H.Z. Pakhriazad & A.K. Wahidin
Best practices with revenue sharing authentic assessment of preschool students’
learning problems 113
R.M. Rasul & M. Zagan
Business & economics
The role of the branding strategies in the promotion of Vladimir region (Russia) 121
M.V. Roberts & A.V. Baikov
Formation of methodological approach to evaluation of the national
innovative environment 127
R. Fedosova, B. Kheyfits & M. Ilyina
A practical approach to modeling of regional state support system
for small business development 133
Y.V. Kuznetsov, N.M. Filimonova & R.N. Fedosova
The evaluation of physical and environmental factors in low-cost housing 139
W.R.A. Jiram, A.A. Bujang, I.A. Zairuslan & H.A. Zarin
An investigation into Thai tourists’ preferences of tourism domains: A case study
of Chiang Mai province, Thailand 145
T. Kamnardsiri, N. Choosri, P. Sureephong & A. Lbath
Empirical evaluation of Gen Y housing affordability 155
W.R.A. Jiram, A.A. Bujang, H.A. Zarin & F.H.M. Anuar
Local revitalization through the local food system focused on Wanju, Korea 161
J.-Y. Kim
Effect of environmental knowledge and concern toward attitude of green home buyers’
intention in Surabaya 167
M. Wijayaningtyas, I. Sipan & C.W. Wai
Investigating the required competencies of valuation surveying graduates 173
W.R.A. Jiram, A.A. Bujang & H.A. Zarin
The music licensing supply chain: The new demands of a new market 179
M.P. Oliveira, A.J.R.R. Carmo, M.A. Duarte & L. Baumworcel
The experience of teaching the nurses: Insights for developing an educational
nursing management software 183
L.H. Loureiro, A. Scavarda, M.M.V.N. Cardoso, I.C. da Silva, T. Tonini & L. Baumworcel
Patient-centered lean process: A strategic implementation 189
L. Baumworcel, A.L. Matheus Junior, L.B. Sartore & A. Scavarda
The economic crises and the Brazilian healthcare system 197
L. Baumworcel & A. Scavarda
The fundamental of housing affordability and affordable houses: A review 203
N. Azmi, A.A. Bujang, W.R.A. Jiram & H.A. Zarin
Design of Knowledge Management System to support research activities at university 209
M. Dachyar, M.B.N. Alam & N.R. Pratama
Improvement of procurement business process (procure-to-pay) in Indonesian shipping company 215
M. Dachyar & B. Praharani
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Impact of service quality on customer satisfaction in low cost airline service in Indonesia 223
M. Dachyar & M.R. Siva
A study to improve Enterprise Resources Planning post-implementation
in Indonesian industries 227
M. Dachyar & Y. Prawira
An implementation model for the healthcare sustainability 233
C.M.L. Machado, A. Scavarda & L. Baumworcel
Monitoring news articles using multi-agent system 239
D. Derakhshan, S. Christensen, M. Larsen & N. Memon
Developer’s perspective on communication issues in prototype model
(case study: Warehouse management system of local agency for disaster management) 245
N.W. Rahayu
Author index 251
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Knowledge, Service, Tourism & Hospitality – Lumban Gaol et al. (Eds)
© 2016 Taylor & Francis Group, London, ISBN 978-1-138-02920-0
Preface
The 3rd International Conference on Management and Technology in Knowledge, Service, Tourism &
Hospitality 2015 (SERVE 2015) was held 1–2 August 2015 at The Sheraton Hotel Bandung, Bandung,
West Java, Indonesia.
The 3rd International Conference on Management and Technology in Knowledge, Service, Tourism &
Hospitality 2015 (SERVE 2015) provided a platform for all researchers, entrepreneurs and students to
exchange new ideas and application experiences face to face, to establish business or research relations
and to find global partners for future collaboration. SERVE 2015 featured invited speakers who further
explored this topic that is so significant for management. Concurrent sessions and a poster session cov-
ered a wide range of topics and issues, including both contributed papers and special sessions devoted to
specific themes.
We would like to express our sincere gratitude to all in the Technical Program Committee who have
reviewed the papers and developed a very interesting conference program as well as to the invited and ple-
nary speakers. This year, we received 199 papers and after rigorous review, 40 papers were accepted. The
participants came from ten countries. There were five Parallel Sessions and three Keynote Speakers.
It is an honour to present the publication of SERVE 2015 by CRC Press/Balkema, Taylor & Francis
Group, and we deeply thank the authors for their enthusiastic and high-grade contributions.
Finally, we would like to thank the conference chairmen, the members of the steering committee, the
organizing committee, the organizing secretariat and the financial support from the conference sponsors
that allowed the success of SERVE 2015.
The SERVE 2015 Proceedings Editors
Dr. Ford Lumban Gaol
Bina Nusantara University
Dr. Fonny Hutagalung
University of Malaya, Malaysia
Abd Razak Zakaria
University Malaya, Malaysia
Zuwati Hasim
University Malaya, Malaysia
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