Knowledge Management in Organisations: 16th International Conference, KMO 2022, Hagen, Germany, July 11–14, 2022, Proceedings PDF
Preview Knowledge Management in Organisations: 16th International Conference, KMO 2022, Hagen, Germany, July 11–14, 2022, Proceedings
Communications in Computer and Information Science 1593 EditorialBoardMembers JoaquimFilipe PolytechnicInstituteofSetúbal,Setúbal,Portugal AshishGhosh IndianStatisticalInstitute,Kolkata,India RaquelOliveiraPrates FederalUniversityofMinasGerais(UFMG),BeloHorizonte,Brazil LizhuZhou TsinghuaUniversity,Beijing,China Moreinformationaboutthisseriesathttps://link.springer.com/bookseries/7899 · · Lorna Uden I-Hsien Ting Birgit Feldmann (Eds.) Knowledge Management in Organisations 16th International Conference, KMO 2022 Hagen, Germany, July 11–14, 2022 Proceedings Editors LornaUden I-HsienTing StaffordshireUniversity UniversityofKaohsiung Stoke-on-Trent,UK Kaohsiung,Taiwan BirgitFeldmann FernUniversitätinHagen Hagen,Germany ISSN 1865-0929 ISSN 1865-0937 (electronic) CommunicationsinComputerandInformationScience ISBN 978-3-031-07919-1 ISBN 978-3-031-07920-7 (eBook) https://doi.org/10.1007/978-3-031-07920-7 ©SpringerNatureSwitzerlandAG2022 Thisworkissubjecttocopyright.AllrightsarereservedbythePublisher,whetherthewholeorpartofthe material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storageandretrieval,electronicadaptation,computersoftware,orbysimilarordissimilarmethodologynow knownorhereafterdeveloped. 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ThisSpringerimprintispublishedbytheregisteredcompanySpringerNatureSwitzerlandAG Theregisteredcompanyaddressis:Gewerbestrasse11,6330Cham,Switzerland Preface Welcometotheproceedingsofthe16thInternationalConferenceonKnowledgeMan- agementinOrganisations(KMO2022).Theconferencefocusedonemergingtrendsof knowledgemanagementinorganisationsandknowledgemanagementinthepostpan- demicera,andwasheldattheFernUniversitätinHagen,Germany,duringJuly11–14 July,2022.KMO2022washeldinconjunctionwiththe10thInternationalconference onLearningTechnologyforEducationChallenges(LTEC2022). Theconferencewasprecededbyadayoffreetutorialsforparticipantswhowished tolearnaboutthestateoftheartofresearchrelatingtothetopicsofKMOandLTEC. ThetutorialswereheldonJuly11,2022.TheconferenceitselfcommencedonJuly12, 2022. Knowledge management (KM) identifies and globalises knowledge to facilitate access for all collaborators. Businesses depend on a reliable knowledge management systemforsmoothinformationsharingandinternaloperations.Technologyhasatremen- dousimpactonknowledgemanagement,inspiringthedevelopmentofrobustsoftware platformstoleverageknowledgemanagementstrategies. Knowledgemanagementsolutionshavesustainedmomentumandevenaccelerated their growth during the COVID-19 pandemic. Effective knowledge management sup- portedbytechnologyenablesorganisationstobecomemoreinnovativeandproductive. Thereisincreaseduseofcloudtechnology,AI,languageprocessingsolutions,andgraph databases which have all contributed to a robust environment for knowledge manage- ment. Technology is undoubtedly a big part of the growing need for more effective knowledgemanagement.Inaddition,knowledgesharingisapervasivechallenge.With therapidadvanceofIndustry4.0.,knowledgemanagementwillplayanimportantrole inorganisationsofallsizes. KMtodayisdevelopingamorerobustapproachthatincludesvendors,clients,and customers.Newerknowledgemanagementoptionsmustallowforexternalintegration sothatinternalandexternalpartiescanshareinformationmoreeasily.Blockchainand cryptographictechnologiesallowusersinKMtoownandcontroltheirdata,andfordata tobetrustedbythethirdpartiestheychoosetointeractwith.Therearepotentialbenefits of automating routine knowledge tasks and using powerful algorithms to recommend relevantcontentandcolleaguesbasedonusers’personasandthecontextoftheirwork. The importance of KM as a strategic knowledge resource during the COVID-19 crisiscannotbeoverstated.Itplaysacriticalroleinguidingdecisionmakerstomake strategicdecisionsnotonlyonbehalfoforganisationsbutforcountriesglobally.Optimal useofknowledgeresourcesiscriticalinensuringthatorganisationssurviveinuncertain timessuchastherecentpandemic.Whatformwillknowledgemanagementtakeinthe post-COVID-19era?. Although technology plays crucial roles in the advance of KM, it is important to rememberthatKMwillalwaysfailiftheendusersandstakeholdersarenotatthecentre ofstrategy,design,implementation,andoperation.KMshouldalsobeconcernedwith human-centeredapproaches,takingintoconsiderationthecorecomponentsofpeople, vi Preface process,content,andculturealongwithnewdesignmethodologiessuchasdesignfor users’ experiences. To effectively manage knowledge in organisations, it is necessary thatweaddressmanyoftheseissues. KMO aims to encourage research into the various aspects of knowledge manage- menttoaddressmanyofthechallengesfacingorganisations.Theobjectiveistocreatea betterunderstandingofknowledgemanagementpractices,research,andpracticalappli- cations. To this end, KMO 2022 brought together leading academic researchers and researchscholarstoexchangeandsharetheirexperiencesandresearchfromallaspects ofknowledgemanagement.Italsoprovidedaninterdisciplinaryplatformforresearchers, practitioners,andeducatorstopresentanddiscusstheirmostrecentwork,trends,inno- vation,andconcernsaswellaspracticalchallengesencountered,andsolutionsadopted inthefieldofknowledgemanagementinorganisations. Thisproceedingsconsistsof29paperscoveringvariousaspectsofknowledgeman- agement. Allpublished papers underwent arigorousreview process involving atleast fourreviewersperpaper.Theauthorsofthesepaperscomefrom22differentcountries orregionscomprisingArgentina,Austria,Brazil,China,Colombia,Ecuador,Finland, France,Germany,HongKong,Indonesia,Italy,Japan,Malaysia,Poland,Russia,South Africa,Switzerland,Taiwan,Tunisia,UAE,andtheUK. Thepapersareorganisedintothefollowingthematicsections: (cid:129) KnowledgeTransferandSharing (cid:129) KnowledgeandOrganisation (cid:129) KnowledgeandServiceInnovation (cid:129) Industry4.0 (cid:129) InformationandKnowledgeSystems (cid:129) IntelligentScience (cid:129) AIandNewTrendsinKnowledgeManagement Besidesthepapers,KMO2022alsofeaturedinvitedkeynotespeakersandtutorials. WewouldliketothankourreviewersandtheProgramCommitteefortheircontri- butionsandtheFernUniversitätinHagen,Germany,forhostingtheconference.Special thanksgototheauthorsandparticipantsattheconference.Withouttheirefforts,there wouldbenoconferenceorproceedings. We hope that this proceedings will be beneficial for your reference and that the informationinthisvolumewillbeusefulforfurtheradvancementsinbothresearchand industryinthefieldknowledgemanagement. LornaUden DerrickI-HsienTing Organisation ConferenceChair LornaUden StaffordshireUniversity,UK ProgramChair DerrickI-HsienTing NationalUniversityofKaohsiung,Taiwan LocalChair BirgitFeldmann FernUniversitätinHagen,Germany ProgramCommittee AkiraKamoshida HoseiUniversity,Japan ReinhardC.Bernsteiner ManagementCenterInnsbruck,Austria DerrickI-HsienTing NationalUniversityofKaohsiung,Taiwan CostasVassilakis UniversityofthePeloponnese,Greece DaiSenoo TokyoInstituteofTechnology,Japan EricKin-WaiLau CityUniversity,HongKong GeorgeKarabatis UniversityofMaryland,USA FernandoDelaPrieta UniversityofSalamanca,Spain LornaUden StaffordshireUniversity,UK LukaPavlicˇ UniversityofMaribor,Slovenia MarjanHericˇko UniversityofMaribor,Slovenia RemyMagnier-Watanabe UniversityofTsukuba,Japan VictorHugoMedinaGarcia UniversidadDistritalFranciscoJosédeCaldas, Colombia WilliamWang UniversityofWaikato,NewZealand YuriZelenkov HigherSchoolofEconomics,Russia Pei-HsuanHsieh NationalChengchiUniversity,Taiwan MartaSilviaTabares UniversidadEAFIT,Colombia GanKengHoon UniversitiSainsMalaysia,Malaysia StephanSchlögl ManagementCenterInnsbruck,Austria JariKaivo-Oja UniversityofTurku,Finland ChristianPloder ManagementCenterInnsbruck,Austria HérculesAntoniodoPrado CatholicUniversityofBrasília,Brazil viii Organisation MariuszKostrzewski WarsawUniversityofTechnology,Poland Kamoun-ChoukSouad ManoubaUniversity,Tunisia IraklisVarlamis HarokopioUniversityofAthens,Greece FurenLin NationalTsingHuaUniversity,Taiwan MingzhuZhu AppleInc.,USA XianzhiWang UniversityofTechnologySydney,Australia Contents KnowledgeTransferandSharing The Effect of Telework Frequency on Communication Media andKnowledgeSharinginJapan ........................................ 3 RemyMagnier-Watanabe EfficacyofKnowledgeandSkillsinTeachingandLearningandResearch inHigherEducationInstitution .......................................... 16 RexwhiteTegaEnakrireandHanlieSmuts InformationTechnologyOutsourcingSuccess:AKnowledgeSharing ConceptualModel ..................................................... 25 WillemPienaarandHanlieSmuts CriticalObstaclesofKnowledgeSharinginOrganizationalKnowledge ManagementSystemfromanExploratoryCaseStudy ...................... 41 EricKinWaiLau ValueoftheInfluenceofResearchHighlightsonAcademicPapers ........... 49 YueLiu,DejunZheng,HaichenZhou,andShaoxiongFu Effective Researcher Collaboration: A Taxonomy of Key Factors ImpactingKnowledgeSharing .......................................... 65 HanlieSmuts,VladimirSudakov,andEsterLunaColombini KnowledgeandOrganization KnowledgeCommunicationinGovernmentICTProjects:ACross-Case AnalysisStudy ........................................................ 79 RohaizanDaud, SuryaSumarniHussein, NorZairahAbRahim, RoslinaIbrahim,SurayaYa’acob,andNurAzaliahAbuBakar HowDigitalLiteracy,CouldImpactEnvironmentalScanning,Business IntelligenceandKnowledgeManagement? ................................ 91 SouadKamoun-Chouk The Competency-Based Business Process Management-Employee-Centered Process Improvement for Digital Transformation ........................................................ 103 AnnikaNowak,JanPawlowski,andMichaelSchellenbach x Contents Manufacturing Industry’s Servitization and Its Future-Case Analysis oftheJapaneseElectricCompany ........................................ 118 AkiraKamoshidaandToruFujii TheBusinessModelTransformationFrameworkUsingDesignScience Approach ............................................................ 129 AravindKumaresanandDarioLiberona KnowledgeandServiceInnovation CreativityandInnovationinPolishUniversities:TheKnowledgeTriangle Approach ............................................................ 145 MagdalenaMarczewskaandMarzennaAnnaWeresa ValueinDigitalTechnologiesandServices ................................ 160 UweV.Riss,MichaelZiegler,andLindsayJ.Smith Teachers’ReadinessofInformationandCommunicationTechnology IntegrationinHigherEducationInnovation ................................ 174 Ju-ChuanWuandJui-ChiWang Industry4.0 GoogleBigDataTrendIndexAnalysisofIndustry4.0Technologies: TechnologyandKeyConceptTrendsofGlobalLandscapein2004–2021 ...... 193 JariKaivo-oja, TeemuSantonen, TheresaLauraëus, andMikkelSteinKnudsen KeyVariablesfortheImplementationofIndustry4.0intheColombian ServiceSector ........................................................ 207 CristhianNaranjoandLuzRodríguez InformationandKnowledgeSystems Agile Portfolio Management for Hybrid Projects: How to Combine TraditionalandAgileProjectsinaProjectPortfolio ........................ 221 ChristianPloder, AnnalenaHüsam, ReinhardBernsteiner, andThomasDilger TheCrowdsourcingDelphi:AMethodforCombingExpertJudgements andWisdomofCrowds ................................................ 233 TeemuSantonenandJariKaivo-oja
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