Knowledge Management in Innovative Companies 1

177 Pages·2020·11.795 MB·English

by  Ermine, Jean-Louis, Saulais, Pierre

Knowledge Management in Innovative Companies 1

Smart Innovation Set
coordinated by
Dimitri Uzunidis
Volume 23
Knowledge Management in
Innovative Companies 1

Understanding and Deploying a KM Plan
within a Learning Organization

Pierre Saulais
Jean-Louis Ermine
First published 2019 in Great Britain and the United States by ISTE Ltd and John Wiley & Sons, Inc.
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as
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© ISTE Ltd 2019
The rights of Pierre Saulais and Jean-Louis Ermine to be identified as the authors of this work have been
asserted by them in accordance with the Copyright, Designs and Patents Act 1988.
Library of Congress Control Number: 2019944511

British Library Cataloguing-in-Publication Data
A CIP record for this book is available from the British Library
ISBN 978-1-78630-320-2
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Chapter 1. The KM Project in an Organization . . . . . . . . . . . . . . . 1
1.1. Articulation of Chapter 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.2. Knowledge management . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.3. A reference framework for a knowledge-based KM . . . . . . . . . . . . 6
1.3.1. Knowledge-based KM . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.4. The virtuous cycle of knowledge . . . . . . . . . . . . . . . . . . . . . . . 10
1.4.1. Step 1: analysis of a knowledge capital and
development of a KM plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
1.4.2. Step 2: organization of knowledge resources . . . . . . . . . . . . . 11
1.4.3. Step 3: implementation of KM processes . . . . . . . . . . . . . . . . 12
1.4.4. Step 4: evolution of a knowledge capital . . . . . . . . . . . . . . . . 12
1.5. The MASK method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
1.5.1. MASK II: analysis of a knowledge capital . . . . . . . . . . . . . . . 13
1.5.2. MASK I: capitalization of a knowledge corpus . . . . . . . . . . . . 15
1.5.3. MASK III: sharing the knowledge base . . . . . . . . . . . . . . . . . 16
1.5.4. MASK IV: evolution of a knowledge capital . . . . . . . . . . . . . 19
1.6. The KM process repository . . . . . . . . . . . . . . . . . . . . . . . . . . 22
1.7. Critical success factors for a global KM project . . . . . . . . . . . . . . 23
1.7.1. The water lily strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
1.7.2. Key stages of change . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
1.8. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
vi Knowledge Management in Innovative Companies 1
Chapter 2. Strategic Analysis of an Organization’s
Knowledge Capital . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2.1. Articulation of Chapter 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
2.2. Introduction to the strategic analysis of knowledge capital . . . . . . . . 33
2.2.1. Step 1: analysis of critical capacities . . . . . . . . . . . . . . . . . . 34
2.2.2. Step 2: analysis of critical knowledge . . . . . . . . . . . . . . . . . . 34
2.2.3. Step 3: strategic alignment . . . . . . . . . . . . . . . . . . . . . . . . 35
2.2.4. Step 4: developing the action plan . . . . . . . . . . . . . . . . . . . . 35
2.2.5. The knowledge criticality analysis grid . . . . . . . . . . . . . . . . . 36
2.3. Chronopost: observing professions . . . . . . . . . . . . . . . . . . . . . . 37
2.3.1. Presentation of the company . . . . . . . . . . . . . . . . . . . . . . . 38
2.3.2. Project context . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
2.3.3. Objectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
2.3.4. Approach adopted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
2.3.5. Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
2.3.6. Strategic alignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
2.3.7. Project assessment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
2.3.8. Lessons learned . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
2.3.9. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
2.4. Hydro-Québec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
2.4.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
2.4.2. Presentation of Hydro-Québec . . . . . . . . . . . . . . . . . . . . . . 57
2.4.3. Presentation of the study conducted and the
principles of the method used . . . . . . . . . . . . . . . . . . . . . . . . . . 58
2.4.4. Implementation of the method at Hydro-Québec . . . . . . . . . . . 59
2.4.5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
2.5. The IPEN’s Radiopharmacy Center . . . . . . . . . . . . . . . . . . . . . 68
2.5.1. Presentation of the study . . . . . . . . . . . . . . . . . . . . . . . . . . 68
2.5.2. The progress of the KM project . . . . . . . . . . . . . . . . . . . . . 72
2.6. Sonatrach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
2.6.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
2.6.2. Method used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
2.6.3. Strategic analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
2.6.4. Analysis of professional knowledge . . . . . . . . . . . . . . . . . . . 84
2.6.5. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
2.7. Lessons learned from the four case studies . . . . . . . . . . . . . . . . . 88
Chapter 3. Capitalizing on the
Organization’s Knowledge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
3.1. Articulation of Chapter 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
3.2. Introduction to knowledge capitalization . . . . . . . . . . . . . . . . . . 89
Contents vii
3.3. The case of INRS: a consulting approach to improve
safety when using woodworking machines . . . . . . . . . . . . . . . . . . . . 94
3.3.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
3.3.2. Analysis of a reported incident or accident on
a woodworking machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
3.3.3. The dangers of woodworking machines . . . . . . . . . . . . . . . . 100
3.3.4. Classification of woodworking machines . . . . . . . . . . . . . . . . 102
3.3.5. History of INRS’ involvement in the safety
of woodworking machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
3.3.6. Conclusion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
3.4. The case of code systems: knowledge books for
code management and code control . . . . . . . . . . . . . . . . . . . . . . . . 106
3.4.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
3.4.2. Reference framework for the development and
use of codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
3.4.3. Two new ways to manage knowledge on codes . . . . . . . . . . . . 109
3.4.4. Example of an Euler buckling code . . . . . . . . . . . . . . . . . . . 112
3.4.5. Example of the description of an option in a code. . . . . . . . . . . 114
3.4.6. Conclusion and perspectives . . . . . . . . . . . . . . . . . . . . . . . 118
3.5. The IRSN case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
3.5.1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
3.5.2. Knowledge book process . . . . . . . . . . . . . . . . . . . . . . . . . 120
3.5.3. Examples of knowledge books . . . . . . . . . . . . . . . . . . . . . . 121
3.5.4. Feedback on the production of knowledge books . . . . . . . . . . . 137
3.5.5. Problem linked to the dissemination of
knowledge books . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
3.5.6. Problem of the evolution of knowledge books . . . . . . . . . . . . . 139
3.5.7. Perspectives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
3.6. Lessons learned from case studies . . . . . . . . . . . . . . . . . . . . . . 141
References . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147