Ken Blanchard

137 Pages·2011·1.95 MB·English

WHAT GREAT LEADERS KNOW
—AND DO
Ken Blanchard
Coauthor of The One Minute Manager™
and Full Steam Ahead!
Mark Miller
Vice President, Training and Development
Chick-fil-A, Inc.
Foreword by John C. Maxwell
US$19.95
Debbie Brewster, recently promoted and
struggling, finds herself about tolose her job
due to poor performance. In an attempt to
saveher career, she enrollsin a newmentor
ing program offered byhercompany. Much to
hersurprise,Debbie finds hermentorisnone
other than the company's president, Jeff
Brown.
Debbie decides thatshe is going to ask her
new mentor the one question she feels she
desperatelyneeds answered: "What is the
secret of great leaders?" Jeff's immediate
answer—thatgreatleaders serve theirfollow
ers—completelyflummoxes Debbie. Over the
nextseveral months,JeffhelpsDebbie discov
er and explore five fundamentalways that
leaders lead through service. Along the way,
she learns:
• Why great leaders seem preoccupied with
thefuture,
• Why and how people on "the team" are
invariablykeyingredientsofsuccessorfailure,
• What three arenas require continuous
improvement,
• Why true success in leadership has two
essential components, and
• How to knowingly strengthen—or
unwittingly destroy—leadership credibility.
TheSecretwill benefityou, yourorganization
andthepeople who looktoyou forguidance.
The Secret
WHAT GREAT LEADERS KNOW
—AND DO
Ken Blanchard
Mark Miller
BK
Berrett-KobhlerPublishers,Inc.
SanFrancisco
Copyright©2004bytheBlanchardFamilyPartnershipandT.MarkMiller.
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LibraryofCongressCataloging-in-PublicationData
Blanchard,KennethH.
Thesecret:whatgreatleadersknow—anddo./KenBlanchard,MarkMiller,
p. cm.
Includesbibliographicalreferencesandindex.
ISBN1-57675-289-5
1.Leadership. 2.Management. I.Miller,Mark.1959- II.Title
HD57.7.B563 2003
658.4'092—dc22
2003063919
FirstEdition
0908070605 10 9
Thisbookis dedicatedto
the nextgeneration of
servingleaders.
Contents
ForewordbyJohn Maxwell ix
The Opportunity 1
TheMeeting 9
The Secret 21
Where Are YouGoing? 30
What'sMostImportant? 41
AnInsight with Impact 60
How Can It Be Better? 69
WhatIs Success? 76
How'sYourCredibility? 86
ServingLeaders 99
Let's Review 104
Passingthe Baton 112
Acknowledgments 117
About the Authors 119
ServicesAvailable 123
Foreword
Everythingrisesandfalls on leadership!That'swhy I've
beenastudent, apractitioner, andanadvocate of
leadership formore thanthirtyyears. That'salso the
reason I agreed towrite theforeword forthisbook.
When I learned that Ken Blanchard and Mark
Miller had collaboratedon this project,I knewit
would be awinner. Here's why:
Ken hasbeenthinkingandwritingabout leader
shipformorethanaquarterofacentury.Just look
at thislistoftitles: The One Minute Manager®,
Leadership and the One Minute Manager, GungHo!,
High Five!, RavingFans®, and Whale Done®!The list
couldgoon andon,andI'm sureyou've heardof
many ofthese books (Ihope you've readsome of
them aswell). Ken hassoldmore than thirteen mil
lion books—and counting. He isone ofveryfew
authors in historyto have four titleson the Business
Week best-seller list at one time! Ken has helped
shapethe wayour generationleads.
Mark has taken a differentpath. For more than
twenty-five years, he hasbeenpart ofthe leadership
team at one ofAmerica's great organizations—
x THESECRET
Chick-fil-A, Inc., based inAtlanta, Georgia.
Chick-fil-Aisaquick-service restaurant company
withmorethan 1,100 locations and sales approach
ing$2 billion annually. Currently, Markserves as
vice presidentfortraininganddevelopment. I've
had theprivilege ofspeaking atthecompany's
annual meeting ontwo occasions, and these people
getit! The Secretisno secret in thisorganization. It
is at the heart oftheir success.
Mychallenge toyouissimple: learn The Secret—
then apply The Secret. Ifyou do, your leadership and
your lifewill be transformed forever!
—John C. Maxwell
Authorof
The21IrrefutableLawsofLeadership
FounderofThe INJOYGroup
The Opportunity
How can leadership be this hard? Oneyearago today
was the happiestday ofmy life. I hadarrived! Onlyfour
years out ofcollege, andmy company hadselectedme to
move into a leadershipposition: directorofcorporate
clientservicesforthe southeastsales region. I knew I
could handle thejob. Ihadstartedout in ourcatalogue
callcenterfielding customer requestsas wellascom
plaints. Then I waspromoted to aprojectmanager
working closely with salesand ourcorporate clients.
Whateverproducts orservices thesalespeoplepromised
ourcustomers, Iwassupposed to deliver. AndifI do say
so myself, Iwasgoodatgetting ourcorporate clients
what they needed, when andwhere they needed it. I
receivedallkinds ofkudosformy ability to develop out
standing client relations. Iwassure Icouldmake my
staffdo the same.
Ayearago, Iwas elated; today, Iam holding onfor
dearlife, andmyjob may be atrisk. What happened?
What went wrong?
With thosethoughts,Debbiepulledinto the
parking lot atthepublic library. She knew shecould
never have an uninterrupted dayin the office.