June 2010 - AHA NSW

44 Pages·2010·6.39 MB·English

JUNE 2010 • VOLUME 24 • NO. 5
Official Publication of the Australian Hotels Association (New South Wales)
Hoteliers
show they
NSW accommodation
are all heart
industry celebrates an
exceptional year
Annual fundraiser launches for
2010 at Vincentian House
See page 12 for all the coverage
New tobacco laws for New South Wales
Cheap underage liquor barns fuel underage drinking
Finance, Superannuation and Insurance – are you making the right choices?

contents
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. . . . . . . . . .vinnies thanks the hotel industry for
changing lives through hotels have hearts
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .news upfront
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. . . . . . . . . . . . . . . . .from the president: tier drops
deserve praise
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. . . . .hotel profile: shangri-la hotel sydney in a
class of its own
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. . . . .ceo’s round-up: celebrating all that our
state has to offer
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. . . .nsw accommodation industry celebrates
an exceptional year
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. . . . . . . . . . .audio recording devices in hotels
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . .industry news
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. . . . . . . . . . . . . . . . . . . . . .gaming industry news
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. . . . . .special feature: finance, insurance and
superannuation
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. . . . . . . . . . . . . . . . . .legal & workplace matters
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . .state round-up
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .calendar
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. . . . . . . . . . . . . . . . . . . . . . . .associate members
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .classifieds
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .snapshot
® This publication is produced by the AHA (NSW) with the understanding that
it is not engaged in providing legal or other professional service. If legal
Diamond advice or other expert assistance is required a competent professional
person should be engaged. The statements contained in this publication,
British while based on information believed to be accurate and reliable, are not
American guaranteed. No liability can be accepted for any error or omission.
Tobacco We reserve the right to reject advertising that does not comply with
the AHA (NSW)’s Code of Practice.Advertising that appears in Hotel
Platinum Gold News is not subject to endorsement from the AHA (NSW).
HOTEL NEWS VOLUME 24, NO 5 JUNE 2010 is published by the AHA
(NSW) Level 15 Hudson House, 131 Macquarie Street, Sydney New
South Wales 2000.
Silver Tel:[phone] Fax: [phone]
Web:www.ahansw.com.au
PUBLICATIONS MANAGER:Samantha Panigiris
Email: [email protected]
PRINTING:Hotel News is printed by Press Eleven Tel: [phone]
www.press11.com
COVER:Hotels Have Hearts launches for 2010 at Vincentian House,
Matthew Talbot Homeless Services. Photo: Brian McInerney.
CONTRIBUTORS:Rod Shanley, Pitcher Partners
Bronze The feature material in this edition of Hotel News was published by the
Publications Department of the AHA (NSW). Care has been taken with
the advertorial content of this issue; any enquiries regarding claims made
Minor Partner should be directed to the companies concerned.
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AHA (NSW) CEO; Jack Lucas, John Lucas Hotel Management; MC Vince
Sorrenti’ Jenny Farrell, Macquarie Hotel; Beverly Kirr, President Matthew Talbot
Homeless Services and Chris Feros, Feros Hotel Group.
CHANGING
VINNIES THANKS HOTEL INDUSTRY FOR
LIVES
Late last year, a group of families
moved into their new home. This
wasn’t a house or a flat in the
suburbs, but the St Vincent de THROUGH HOTELS
Paul Society’s new landmark
homeless service, Vincentian House HAVE HEARTS
in inner-city Sydney
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These families had no place of their own, but, thanks
in part to the generosity of NSW hoteliers and the Vincentian House has 23 self-contained, fully-
L-R: Sally Fielke, AHA (NSW) CEO with Kim Hotels Have Hearts organising committee, they were equipped family units; with the flexibility to
Maloney, Maloney Hotel Corporation; and Beverly being welcomed into a beautiful new space, alive with accommodate families, including single parent
Kirr, President Matthew Talbot Homeless Services.
support and opportunity. families, of up to seven and 10 single women’s beds.
It’s one of very few services that will take single fathers
The $403,000 raised at the 2009 Hotels Have Hearts
with children, or single mothers with teenage sons. It
fundraising dinner was all directed to the service,
is bright and modern, with designated and well-
offering shelter and new beginnings to the
equipped children’s indoor and outdoor play areas and
marginalised and disadvantaged.
a separate media room for teenagers. A rooftop garden
All of those original families have been able to move
offers children the chance to play outside and their
on since then, assisted out of homelessness and back
parents to relax.
into the mainstream community. Their places, however,
As part of the St Vincent de Paul Society and Matthew
have been taken by others – tragically there is no
‘We have purposely designed the Talbot Homeless Service’s commitment to breaking
shortage of families in urgent need of the stability,
intergenerational homelessness, Vincentian House
fixtures and fittings to reflect the dignity and support that Vincentian House offers.
runs a Kids Engaged in Education Program (KEEP).
Society’s vision of showing respect Indeed, every night in Sydney there are countless The program is underpinned by a set of seven
for the dignity of those we help. We families who are forced to find somewhere to stay, strategies that aim to encourage children to maintain
whether that be in crisis accommodation, on a friend’s meaningful engagement in school and education-
want this facility to say to our
couch, or in the back of a car. Come nightfall, these based activities, including school attendance;
clients: We knew you were coming,
people are often left wondering where they will put homework and tutoring assistance; in-house activities;
we have thought about you and we their children to bed and, in many instances, the only assessment and referral; education for parents;
have prepared for you. Welcome.’ solution they can find is far from safe or comfortable. community connections and positive role models, and
Official Publication of the Australian Hotels Association (New South Wales)
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the promotion of healthy living. It’s proving hugely AHA (NSW) WELCOMES STATE GOVERNMENT'S discount, bulk liquor and that so little controls were in w
successful. MASTERPLAN place to combat this. e
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“Vincentian House is much more than a bed for the “We know that 70 percent of alcohol purchased is el
night,” President of the St Vincent de Paul Society, The Australian Hotels Association consumed away from licensed venues and that 90 ot
Barbara Ryan told Hotel News. (NSW) has welcomed the percent of alcohol-related crime also occurs away from h
“We have purposely designed the fixtures and fittings announcement that the State licensed venues. Clearly, greater safeguards and better 3
policing of this issue is needed when kids can just
to reflect the Society’s vision of showing respect for the
Government will provide $1
dignity of those we help. We want this facility to say to ring up and have grog delivered to the front door,” Ms
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our clients: We knew you were coming, we have million to deliver a comprehensive Fielke said. 01
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thought about you and we have prepared for you. masterplan to redevelop and expand “As hoteliers, we work closely with the police and the NE
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“I’m sure the old saying home is where the heart is facilities. standards of Responsible Service of Alcohol and T
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something we have all expressed on numerous ensure that minors are not drinking at our venues. But O
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occasions, to our parents, our children and NSW Premier Kristina Keneally made the announcement here is an example of dangerous levels of binge PF
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grandchildren. It has always been a favourite of mine last month at the Tourism and Transport Forum’s (TTF) drinking being made possible because of lax laws.” S
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as it has such a beautiful sentiment attached to it – Outlook 2010: National Hotel and Tourism Industry CHANGES TO NSW TOBACCO LAWS NE
that is, where we live and come together as a family is Policy Summit and said the work on a masterplan will
the place that can be seen as an expression of our love
commence immediately. New measures to take effect 1 July
for each other. The place where our heart resides – our
AHA (NSW) CEO Sally Fielke says this will offer a 2010.
home.
significant boost to the State’s tourism industry, as well
“For many people though, this is not the case. For the On July 1 2009, new laws came into effect regarding
as much-needed support to local accommodation
individuals and families who turn to Vinnies and the sale and display of tobacco products in New South
providers and tourism operators.
Matthew Talbot Homeless Services every day of the Wales, following the passing of the Public Health
year for help, it is their hearts that yearn for a home. “We welcome this masterplan to redevelop Sydney’s (Tobacco) Act 2008.
For them, heart is wherever the home is and not the conference facilities, which has been a long time
While some aspects of the new laws were effective
other way round.” coming,” Ms Fielke said.
from this date, others have been phased in since to
Mrs Ryan said through its work across the State, the “The $1 million commitment by the NSW Government allow enough time for tobacco retailers to prepare for
Societysaw and heard tragic stories from people into Sydney’s ability to attract major conferences will the changes.
experiencing homelessness. For some they were stories renew the whole Darling Harbour entertainment
The next phase of measures will take effect from 1 July
of family violence and abuse, for others neglect and precinct and will create an even better place to live, work
2010. From this date, the operation of tobacco vending
loneliness, some saw their lives spiral out of control and visit.”
after the loss of job or the passing of a loved one. machines must be assisted by members of staff. This
Delegates at the TTF Summit were told the masterplan means that employees must assist customers to
“For the families we have seen this year particularly, will look at ways to enhance Sydney’s position in operate the machine by activating it, using a remote
their stories can be as simple as they ran out of attracting future conferences and exhibitions. control, a vending machine token,or some other
options and couldn’t manage to keep their heads above
“What we don’t need, however, is another feasibility means. Penalties will apply for activating the machine,
water in a tougher economic climate,” she explains.
study that will gather dust and we look forward to this or providing a vending machine token, to
“These people have become known in the media as the initiative being realised and re-asserting Sydney as a minors.Tobacco retailers with less than 50 employees
‘new poor’ or the ‘new face of homelessness’. Many of leading conference and convention destination,” Ms will also need to ensure that tobacco products and
them are hard-working Australian families that, with a Fielke continued. smoking accessories are not seen by the public from
simple twist of fate, find they have nowhere else to inside and outside the premises. This does not apply
turn. And believe me when I say – it can happen to “More international conferences means more innovation, to the display of tobacco products to a customer at his
anyone. prestige and business collaboration. This will not only or her request, or when a member of the public
benefit hotels in NSW, but the economy as a whole.”
“With the support of our Patron, Sir William Deane, the displays their own tobacco or smoking products.
Hotels Have Hearts committee and the hotel industry CHEAP TAKEAWAY LIQUOR BARNS FUEL UNDERAGE
Tobacco retailers with more than 50 employees were
and its suppliers, Vincentian House has become a DRINKING required to comply with this new law from 1 January
house of happiness and hope. With access to ongoing
2010. More information on the new tobacco laws can
case management and a range of onsite services and The Australian Hotels Association
be found on the NSW Department of Health website at
programs including health services, counselling and
(NSW) has expressed concern over www.health.nsw.gov.au
parenting programs and to agencies such as Centrelink
recent revelations that kids are
and a Homeless Persons Legal Service, this facility is
helping people to get back on their feet.” having takeaway liquor delivered to
The 2010 Hotels Have Hearts Gala event will their front doors.
take place on 5 August 2010 at the Hilton
AHA (NSW) Chief Executive Officer Sally Fielke said it
Sydney. For bookings please contact
was alarming that minors could so easily access
[email protected] visit
Official Publication of the Australian Hotels Association (New South Wales)
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NT authority within the community.
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HE premises are subjected to harsh Whatever the reason (and I think it is all of the above),
T on the real issues that need to be addressed.
OM operating restrictions, it is there remains a reluctance amongst opinion leaders Influential opinion makers should listen more to the
R and policy makers to recognise that increased personal
F significant that only five of the 48 public and to the experts at the coalface.
responsibility is the key to curbing anti-social
venues originally named in 2008 behaviour. That was no more evident than in an article One such expert is Dubbo hotelier and AHA (NSW)
in the Dubbo Daily Liberalnewspaper on 24 May 2010. Council Delegate, Greg Pilon, who sees these
remain on the ‘Tier One’ list.
challenges every day and is well equipped to speak
In the article Mike Daube, Professor of Health Policy at
Congratulations must go to the numerous premises from first-hand practical experience. Greg was
Curtin University, was quoted as saying he thought the
which achieved improved ranking and particularly to prompted to respond to the Daily Liberalarticle. What
“the onus was on the seller of alcohol, the advertisers
those now off the Tiered List completely. These are the he wrote is not based on theory and it is well worth a
and police”.
venues which have re-addressed management and read:
Professor Daube, from Western Australia, is not
operational systems and have worked with their local
Dear Editor
someone to be taken lightly. The professor chaired the
Liquor Accords and collaboratively with police.
Preventative Health Taskforce Committee whose I read with interest the article by Kate Moody entitled
There is another significant factor which contributed to
recommendations were adopted, virtually entirely, by ‘Experts label sobering-up centres political gimmick’,
this marked improvement. Many of the patrons of the
the Federal Government when it recently raised the published May 24, 2010.
‘Top Tier’ hotels and clubs realised that unless they
excise on cigarettes by 25 percent. Professor Daube
I would like to thank Kate for the opportunity to
exercised greater behavioural responsibility and an
has also been actively involved in formulating smoking
contribute to this important debate.
improved attitude, then they and their favourite venues
bans in outdoor dining areas in Western Australia and
would have been targeted with even harsher he is Chairman of the National Alliance for Action on I was particularly disturbed by the final paragraph in
restrictions. Some patrons are coming to accept the Alcohol (NAAA) which, following the Henry Tax Kate’s piece. In it, Professor Mike Daube of Curtin
need for personal responsibility. Review, called for a uniform tax on all alcohol University said “the onus” was on the seller of alcohol,
Shotcomings that need ironing out products. (The Alliance neglected to consider that a flat the advertisers and police to address the problem.
tax structure would make the retail price of alco-pops
I disagree. What about the onus on the individual?
Nonetheless, two major shortcomings remain.
cheaper by 20 percent).
What about the all-important role of the consumer?
Categorisation methodology under the tiered system
fails to take into account venue size and patron One would hope that a person of such standing and What about the role of personal responsibility?
capacity. That results in venues with large numbers of influence as Professor Daube would place some weight As a person running a business at the coal face I
patrons featuring on the list. accept my obligations.
The other major weakness is that only venues and But the only way to create long lasting cultural change
‘Many of the patrons of the ‘Top Tier’
products are still being held to account by the is to insist that the individual on the other side of the
authorities. It is appropriate that licensed premises hotels and clubs realised that unless bar accepts his or her obligations as well.
need to be vigilant at all times; they need to combat they exercised greater behavioural
I am concerned that Professor Daube seeks to play
any identified risks by instituting venue safety plans
responsibility and an improved down the significance of drugs in this problem.
and they must play their part. But, in some quarters,
there is still little recognition of the most essential attitude, then they and their favourite As an operator on the ground I deal with people from
ingredient in the equation – personal responsibility. venues would have been targeted all walks of life and I can assure you there has been a
growth of illicit substance abuse in the community
It is my decision and mine alone about what I drink with even harsher restrictions. Some
over the past 20 years. We deal with these people on a
and how I behave. But, maybe it’s easier to blame the patrons are coming to accept the
one-to-one basis daily, separated by no more than a
pubs and clubs? Perhaps it’s not popular to blame
need for personal responsibility.’ body width. When you look into these people’s eyes
Official Publication of the Australian Hotels Association (New South Wales)
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you can see they are affected by far more than alcohol. three months for masterminding an eight-person gang RO
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Just ask any hospitality worker, transport or police which distributed approximately $48,000 worth of Vice-President
officer and they will tell you the same story. cannabis in the local area. Patrick Gurr
The AHA (NSW) has become so concerned about this It is widely recognised that those who try cannabis
trend on the front line that it has offered $100,000 to graduate quickly to other street drugs. So the marijuana Secretary/Treasurer
trial drug testing of anti-social offenders so we can bust in Dubbo can only be taken as the tip of an iceberg Colin Waller
finally determine just how serious the problem is. – where there’s smoke, there’s fire.
Dubbo would be a perfect venue for such a trial.
It is a disgrace that most of those who continue to Metropolitan Representative
Professor Daube’s call for the onus to be placed on the advocate early closing times and additional industry Kim Maloney
seller, the advertisers and the police, without any regulation have no personal experience of the situation
mention of personal responsibility is especially in our cities and towns after 9.00pm each night.
Metropolitan Representative
alarming.
The vast majority of our customers are respectable, well Paul Dirou
I say to the professor be careful what you wish for. If behaved people. It’s those out on the street – over whom
you do not believe in a world of personal we have no control – who need to be quickly brought
Metropolitan Representative
responsibility, what we will see in 20 years is a into line.
Phillip Webster
generation of morbidly obese, addicted, debt-ridden
Our new address
individuals who believe all their problems can be
Country Representative
solved by blaming someone else. The majority must June 2010 marks the 200thanniversary of Lachlan
Peter Harris
be given priority over a minority of troublemakers. Macquarie’s swearing-in as Governor of New South
Wales and so it is appropriate, although coincidental,
It’s time this debate was brought back to the grass
that this month has seen the completion of the Country Representative
roots.
Association’s historic move from Haymarket to our new Andrew Rendall
Get real, get practical; listen to the people who face
Macquarie Street offices, training and hospitality
these problems daily.
facilities, just off the corner of Bridge Street.
Country Representative
We need people to take responsibility for their own Once we settle-in, I am looking forward to extending Rolly de With
actions, otherwise the world will take us to a place
invitations to our members, cherished friends, valued
none of us want to be.
sponsors and interstate colleagues to join the Executive
Accommodation Division
and staff and enjoy the conviviality of our new
Greg, you hit the nail on the head. You have said Representative
surroundings.
exactly what your industry colleagues are saying. George Bedwani
[email protected]
It is both interesting and instructive to see what
followed the publication of the original article in the
Daily Liberal. A poll by the same newspaper in western
NSW revealed that an astute and aware public knows
the truth (please see graph above).
Then on 26 May 2010, the Daily Liberalreported that a
Dubbo woman had been gaoled for five years and
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The award-winning Blu Bar offers
jaw-dropping panoramic views and
an impressive cocktail list.
In a class
With unbeatable panoramic views of convenience and the bedheads in the guest rooms are
one of a kind for the Shangri-La Hotel.
Sydney Harbour coupled with iconic
landmarks nearby, superior dining, The rooms are the largest in their class and are
of its own
designed to provide each and every guest with a
an extensive cocktail menu and five
five-star experience. The Harbour View rooms offer
star service, the Shangri-La Hotel maximum comfort and entertainment facilities, while
the suites boast separate living rooms and all the
A close look at has certainly set a high standard for
plush furnishings.
the accommodation industry in New
There is a Presidential Suite which contains a
South Wales.
the Shangri-La spacious sitting room, kitchenette and separate dining
room, not to mention the highest levels of
Located in the historic Rocks district between the
sophistication and personal, attentive service.
Sydney Opera House and the Harbour Bridge, the
Hotel Sydney Shangri-La Hotel Sydney oozes sumptuous comfort For an ultimately regal accommodation experience, the
and style. The prime location of the hotel with its Royal Suite features a grand piano and executive study
unbeatable views, merely scratches the surface when and the opulent bathroom includes a separate shower
you look at what this hotel has to offer. cubicle and large soaking tub.
There are 563 spacious and inspired luxury guest Moving on to the Shangri-La’s meeting and business
rooms and suites which feature large, triple-glazed facilities, they are second to none. General Manager,
soundproof windows designed to maximise the Franz Donhauser, who has been with the hotel for two
Harbour views, as well as that of the bustling CBD years, explains the importance of the hotel’s guests.
below.
“Our mission is to delight our guests every time by
The guest rooms, which were last refurbished in 2004, creating engaging experiences of hospitality straight
also feature marble bathrooms, climate control air- from our hearts,” Mr Donhauser told Hotel News.
conditioning, broadband internet access, 24-hour
Individual and group travellers are well-
room service, custom wallpaper and carpet and
accommodated, whether it be for basic business
Harbour views from 95 percent of all guest rooms.
facilities or a lavish event – the hotel’s grand ballroom,
Luggage racks have been included for added
Horizon Club lounge, private meeting rooms and
Official Publication of the Australian Hotels Association (New South Wales)
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(NSW)’s 2010 Accommodation Awards for Excellence
last month, the Shangri-La Hotel Sydney is fast
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becoming the quintessential destination for decadence
and sophistication.
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Taking dining to new heights HO
The hotel’s dining options are a drawcard for the
Shangri-La Hotel and two out of its four award-wins at
the 2010 AHA (NSW) Accommodation Awards for
Excellence were for Restaurant of the Year (Altitude
Restaurant) and Chef of the Year (Steven Krasicki).
These came soon after the hotel was awarded One
Chef’s Hat at the Sydney Morning Herald Good Food
Guide Awardsfor 2010.
Located on the 36thfloor and seating 105 people,
Altitude Restaurant has become an institution in
Sydney, dishing up the finest contemporary cuisine,
complimented by spectacular panoramic views via
five-metre, floor-to-ceiling glass windows.
Chef Steven Krasicki, formerly of Restaurant Balzac
and Banc, has brought a wealth of knowledge and
experience to Level 36 and his style of modern
Australian cuisine with a distinct European influence,
is a great display of his culinary talent.
In addition to the a la carte menu which features
beautiful creations to the likes of the rare roasted
hahndorf venison with baby beetroot, buttered green
beans and a juniper jus, Krasicki has also introduced a
seven-course degustation menu – reflecting the finest
local and international flavours.
Cafe Mix, which is located on level one of the hotel,
offers a diverse restaurant experience, where diners are
spoilt for choice. Seating up to 190 people, the focus
is very much on freshly-cooked cuisine from different
corners of the globe.
There are healthy options for the calorie-conscious
and for those are after complete indulgence, the
dessert is a chocolate lovers dream.
Blu Bar on 36 is an attraction in its own right, exuding
urban sophistication. Its commanding views (via
five-metre, floor-to-ceiling glass windows), vaulted
ceilings and New York-inspired interiors are
complemented by an impressive cocktail menu,
designed by a team of world renowned mixologists.
The award-winning Altitude Restaurant dishes up
the finest contemporary Australian cuisine,
created by AHA (NSW) 2010 Chef of the Year,
continued next page... Steven Krasicki.
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Shangri-La’s signature spa brand, CHI, opened
in Sydney, promising a place of inner peace,
enhancement and well-being.
In a class
In February 2010, Shangri-La’s signature spa brand, sumptuous Mountain Tsampa Rub using Himalayan
CHI, opened in Sydney, promising a place of inner barley oil.
peace, enhancement and well-being.
www.shangri-la.com
of its own
The CHI spa features six luxurious private spa suites
* For the complete list of winners at this year’s AHA (NSW)
and offers guests more than 24 treatments based on
Accommodation Awards for Excellence, see page 12 in this issue.
authentic, natural healing methods found in traditional
well-being practices by many Asian cultures. Another
A close look at
unique feature is the Sense of Place experiences,
featuring indigenous treatments inspired by Australia’s
natural ingredients such as lemon myrtle and
the Shangri-La
eucalyptus.
Inspired by Asian principles of harmony and balance,
the spa interiors are designed to give guests the
Hotel Sydney
utmost privacy and a sense of detachment from the
outside world. Each of the six suites is a ‘spa within a
spa’ and amongst the signature therapies is the
Official Publication of the Australian Hotels Association (New South Wales)