JP's Quality Management Systems Manual JP-QM-QMU-0001

28 Pages·2017·0.48 MB·English

Classification: QUALITY MANUAL
Title JP’s Quality Management Systems Manual
Document No. JP-QM-QMU-0001 Revision No. 2 Effective Date 1st Mar 2017

JP’s Quality Management Systems Manual
JP-QM-QMU-0001

OF

JURUKUR PERUNDING SERVICES SDN BHD
(Company No. 37933-V)

AND

JURUKUR PERUNDING WORLD SERVICE SDN BHD
(Company No. 287744-M)

7, Jalan Industri PBP 3
Taman Industri Pusat Bandar Puchong
47100 Puchong, Selangor Darul Ehsan
Malaysia

FOR
QUALITY MANAGEMENT SYSTEMS – REQUIREMENTS
ISO 9001:2015

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[|;
Classification: QUALITY MANUAL
TitIE JP's Quality Management Systems Manual
Document No. JP.QM-QMU-OOOl Revision No. Effective Date 1"t March 2017
Revision Hi6tory
Rev. No. Page No. Description of changes Reason of changes
Due to change of organisation structure &
Overall review and change of document
0 ALL QMS system improvement to remove
format
redundancv in documents
Kedah branch has been removed from the
Remove Annex D4 & D7 SCODC Of QMS
1 5
Change the term 'branch' to 'project office' To update new term used in organisation
sructure
Restructure of the content accordinq to ISO
9001 :201 5 reouirements Transltion of ISO 9001 :2008 to ISO
2 ALL
Note: Due to the overall restructuring, 9001 :2015
changes are not highlighted in bold italics
Prepared by Verified by QMR Approved by ED / MR
Punithavalli Punithavalli Sunny Lee
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document. Latest revisions in bold italics.
Classification: QUALITY MANUAL
Title JP’s Quality Management Systems Manual
Document No. JP-QM-QMU-0001 Revision No. 2 Effective Date 1st Mar 2017

LIST OF ABBREVIATIONS USED

ARRD Authority, Responsibilities, Roles and Duties
AARB Account Receivable Department (of AHF)
AAPB Account Payable Department (of AHF)
ACEM Company Employee Manual
ADMD General Administration Department (of AHF)
AHRD Admin & Human Resource Department (of AHF)
AHF Administration, Human Resource and Finance Division
ALP Large format aerial photography, processing and reproduction
AQMR Assistant Quality Management Representative
ASP Small format photography, uncontrolled photomosaics, oblique photography
ALT Audit Team Leader
BOD Board of Director
CAR Corrective Action Requisition
CDS Cadastral Division
DAO Divisional Archival Officer
ENG Engineering Division
EPAD Project Administration Department (of ENG)
EPDP Property Development Projects Department (of ENG)
ECIP Coastal Infrastructure Projects Department (of ENG)
EXT External
FM Forms
GL Guidelines
GDS Ground Demarcation Survey
GDT Ground Demarcation and Topographical Survey
GLP Grid Line and Other Pegging Survey
GMM GPS Mobile Mapping
GTS Ground Topographical Site / Strip Survey
GXS Ground Cross Section Survey
HBS Bathymetric Survey
HCH Coastal Hydrographic Survey
HCM Current Measurement Survey
HIR In-shore Riverine Hydrographic Survey
HTM Tidal Measurement
IGM Digital Georectified Mosaics
IHM High Accuracy Orthorectified Satellite Images
IM Instruction Manuals
IOM Digital Orthophoto Mosaic and Contour Map
IOP Digital Orthophoto Mosaic Map
ISM Satellite Image Map
ISO International Standardisations Organisation
JP Jurukur Perunding Group of Companies
JPS Jurukur Perunding Services Sdn Bhd
JPWS Jurukur Perunding World Service Sdn Bhd
LCP Title Certified Plan
LFZ Freezing Zone Plan
LSP Strata Certified Plan
LLA Land Acquisition Plan
LM Lab Manager
MAP Mapping Division
MAPH Aerial Photography Department (of MAP)
MDIP Digital Image Processing Department (of MAP)
MDPC Data Processing Department (of MAP)
MDPS Data Processing for Special Projects Department (of MAP)

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Classification: QUALITY MANUAL
Title JP’s Quality Management Systems Manual
Document No. JP-QM-QMU-0001 Revision No. 2 Effective Date 1st Mar 2017

MGPS Global Positioning System & Infrastructure Project Department (of MAP)
MMCP Map Compilation Department (of MAP)
MIS Management Information System
MOM Management and Operational Meeting
MR Management Representative
MRC Management Review Committee
MRM Management Review Meeting
MS Malaysian Standard
MSOP Stereo Operations Department (of MAP)
NC Non-conformance
NCR Non-conformance Report
OM Office Manual
PCB Cadastral Base and Overlay Plan
PCP Preliminary Computation Plan
PSA Saleable Area Plan
PM Procedure Manual
PAR Preventive Action Request
PAS Preventive Action Status
PL Project Leader
Prod Production
QDCC Quality Document Control Coordinator
QMS Quality Management System
QM Quality Manual
QMR Quality Management Representative (refer MR)
QMU Quality Management Unit
QP Quality Plans for Product
QJ Quality Plans for Project
R&D Research and Development Department of JPWS
RDP Satellite Data Procurement
SHU Safety and Health Unit of JP
SLM Digital Line Map by Stereo Restitution Method
SM Safety Manual
TE Technical Specifications of External Sources
TM Test Methods
TQM Total Quality Management
TS Technical Specifications of Internal Sources
VP Vice President
WE Work Instructions for Equipment
WI Work Instructions for Processes
Y-O-Y Year-on-Year

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Classification: QUALITY MANUAL
Title JP’s Quality Management Systems Manual
Document No. JP-QM-QMU-0001 Revision No. 2 Effective Date 1st Mar 2017

Table of Content Page

1.0 Introduction 7
2.0 Scope of Quality Management Systems 7
3.0 Reference Documents 7
4.0 Context of the organisation 8
5.0 Leadership 10
6.0 Planning 12
7.0 Support 13
8.0 Operation 17
9.0 Performance evaluation 26
10.0 Improvement 28

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Classification: QUALITY MANUAL
Title JP’s Quality Management Systems Manual
Document No. JP-QM-QMU-0001 Revision No. 2 Effective Date 1st Mar 2017

Annexes

A Corporate Philosophy, Vision, Mission, Values & Goals
B Quality Policy, Objectives and Commitments
C Targets to Achieve Documented Quality Objectives
D Quality Objectives and Targets

Attachments

1 Business Process Map
2 Corporate Organisation Chart
3 Role of Chairman / Managing Director within the Quality Management System
4 Communication Plan

Related Documents

1 Job Description and Specification
2 Safety and Health Manual
3 Employee Handbook

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Classification: QUALITY MANUAL
Title JP’s Quality Management Systems Manual
Document No. JP-QM-QMU-0001 Revision No. 2 Effective Date 1st Mar 2017

1.0 Introduction

Jurukur Perunding was established in 1974 and incorporated as Jurukur Perunding Services Sendirian
Berhad in 1978.

The organisation, Jurukur Perunding Services Sdn. Bhd., in association with its project office (in the
states of Melaka and Pulau Pinang) and associate company (Jurukur Perunding World Service Sdn.
Bhd) of land surveying specialists incorporates a group of business operations which provide surveying,
mapping, remote sensing, geographical information systems and geomatic-related services for
planning, infrastructure, utilities, environmental, building and construction purposes. The above-
mentioned group of companies shall hereinafter referred to as JP.

Based at its Head Office in Taman Industri Pusat Bandar Puchong, Malaysia, JP serves both public
and private sectors throughout Malaysia and the Asia-Pacific region as it pursues its Corporate Policy
(Refer Annex A, Corporate Philosophy, Vision, Mission, Values and Goals).

2.0 Scope of Quality Management Systems

This document specifies management responsibilities and criteria that Jurukur Perunding Group of
Companies shall identify and address for compliance with ISO 9001:2015 Quality Management
Systems requirements with respect to its scope of services.

2.1 Scope of Services

JP offers its customers a wide range of services corresponding to the diverse needs of the market.
These services include, but not limited to, the following:-

i. Topographical surveys,
ii. Engineering and construction-related surveys,
iii. Demarcation surveys,
iv. Hydrographic surveys,
v. Photogrammetric mapping,
vi. Remote sensing and imaging services,
vii. Final Title surveys,
viii. Strata Title surveys,
ix. Project consultancies, and
x. GIS and other Geomatic Related Services.

2.2 Scope of Certification

1) Provision of Land, Hydrographic Surveying and Aerial Mapping Services;
2) Provision of Geographical Information System (G.I.S), Remote Sensing (R.S.) and Geomatic
Services.
3) Provision of Land Survey Services (Topographical, Strata Title and Land Title) - Malacca and
Penang project office

3.0 Reference Documents

Definition follows the terms as specified in ISO9000 ‘Quality Management Systems – Fundamentals
and Vocabulary’; ISO9004 ‘Quality Management Systems – Guidelines for Performance Improvement’;
MS 1074:1987 ‘Malaysian Standard Code of Practice for the Exchange of Digital Feature Coded
Mapping Data’; the ‘Constitution Bye-Laws’ of the Institution of Surveyors Malaysia and the ‘FIG
Statutes and Internal Rules’ published by the International Federation of Surveyors (FIG).

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document. Latest revisions in bold italics.
Classification: QUALITY MANUAL
Title JP’s Quality Management Systems Manual
Document No. JP-QM-QMU-0001 Revision No. 2 Effective Date 1st Mar 2017

4.0 Context of the organisation

4.1 Understanding the organisation and its context

A documented procedure (refer Doc. No. JP-PM-QMU-0006: Risk & Opportunity Review and
Monitoring) has been established to define that JP shall determine external and internal issues that are
relevant to its purpose and its strategic direction and that affect its ability to achieve the intended
result(s) of its quality management system.

The above information shall be monitored and reviewed by Management team at suitable planned
interval.

4.2 Understanding the needs and expectations of interested parties

A documented procedure (refer Doc. No. JP-PM-QMU-0006: Risk & Opportunity Review and
Monitoring) has been established to define that JP shall determine the interested parties that are
relevant to the quality management system.

The requirements of the above interested parties, which are relevant to the quality management system
shall be documented, monitored and reviewed by Management team at suitable planned interval.

Considerations are taken based on effect or potential effect by these interested parties, on the
organisation’s ability to consistently provide products and services that meet customer and applicable
statutory and regulatory requirements.

4.3 Determining the scope of the quality management system

JP has determined the scope of quality management system as stated in Section 2.2.

The scope is determined by considering the following:-
a) The external and internal issues
b) The requirements of relevant interested parties
c) The products and services of the organisation

JP shall apply all the requirements of ISO 9001:2015 that applicable within the determined scope of
quality management system.

4.4 Quality management system and its processes

JP has established, implemented, maintained and continually improved the quality management
system and all of its processes according to ISO 9001:2015 requirements.

The processes needed and their sequence and interaction are determined and shown in Business
Process Map (refer Attachment 1).

A documented procedure (refer Doc. No. JP-PM-QMU-0006: Risk & Opportunity Review and
Monitoring) has been established to define that JP shall determine the inputs required and outputs
expected from key processes in Process Diagram.

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Classification: QUALITY MANUAL
Title JP’s Quality Management Systems Manual
Document No. JP-QM-QMU-0001 Revision No. 2 Effective Date 1st Mar 2017

The criteria and methods (including monitoring, measurements and related performance indicators)
needed to ensure effective operation and control of these processes are documented in related process
procedures, work instructions or quality plans. Performance indicators are stated in Process Diagram or
Quality Objectives table.

Resources needed are communicated during management meeting. Responsibilities and authorities of
processes have been assigned by respective head of divisions through job description and relevant
documented information, such as procedures or work instructions.

Risks and opportunities of each process are addressed by individual key processes as stated in Risk &
Opportunity Study Report and Risk & Opportunity Review List.

All key processes determined by the Management team shall be evaluated and improved to achieve
their intended results. Changes shall be planned and implemented in order to ensure the achievement.

To the extent necessary, the Management team shall maintain documented information to support the
operation of its processes and retain documented information to ensure that processes are being
carried out as planned.

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Classification: QUALITY MANUAL
Title JP’s Quality Management Systems Manual
Document No. JP-QM-QMU-0001 Revision No. 2 Effective Date 1st Mar 2017

5.0 Leadership

5.1 Leadership and commitment

Top management of JP has provided evidence of its leadership and commitment with respect to the
quality management system by:-

a) Taking accountability for the effectiveness of the quality management system
b) Ensuring the quality policy and quality objectives are established, compatible with JP’s context and
strategic direction
c) Ensuring the quality management system requirements are integrated into JP’s business
processes
d) Promoting the use of process approach and risk-based thinking
e) Ensuring that resources needed are available (such as people, infrastructure, equipment, work
environment, knowledge etc.)
f) Communicating the importance of effective quality management and of conforming to the quality
management system requirements
g) Ensuring that the quality management system achieves its intended results
h) Engaging, directing and supporting persons to contribute to the effectiveness of the quality
management system
i) Promoting improvement
j) Supporting other relevant management roles to demonstrate their leadership within their areas

With respect to customer focus, Top management of JP has demonstrated leadership and commitment
by ensuring that:-

a) Customer and applicable statutory and regulatory requirements are determined, understood and
consistently met
b) The risks and opportunities that can affect conformity of products and services and the ability to
enhance customer satisfaction are determined and addressed
c) The focus on enhancing customer satisfaction is maintained

5.2 Policy

Top management of JP has established, implemented and maintained JP’s quality policy (refer Annex
B of this document).

The quality policy is reviewed periodically to ensure it is meeting the following requirements:-
a) Appropriate to the purpose and context of the organisation and supports its strategic direction
b) Provide a framework for setting quality objectives
c) Includes a commitment to satisfy applicable requirements
d) Includes a commitment to continual improvement of the quality management system

JP has maintained the quality policy as documented information, and ensures that it is available to
relevant interested parties.

The quality policy is communicated, understood and applied within the organisation.

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