Journal of Business Research 2004: Vol 57 Index

2004·9.3 MB·English

Available online at www.sciencedirect.com
JOURNAL OF
science @poinecr: BUSINESS
RESEARCH
Journal of Business Research 57 (2004) I-III
Author Index
Vol. 57
Alford BL, 95 Chryssochoidis G, 329 Gerstheimer O, 1409
Andersen PH, 351 Chung J, 1423 Ghose S, 758, 1352
Anderson E, 647 Coeurderoy R, 583 Gijsbrechts E, 834
Annacker D, 507 Compeau D, 1177 Gilley KM, 232
Aragon-Correa JA, 964 Cook DL, 734 Gomez C, 1098
Aryee S, 321 Cook N, 351 Gomez C, 1135
Cowley E, 641 Goodhardt GJ, 1307, 1329
Crane A, 1222 Greenlee T, 1276
Babin BJ, 893, 1155
Cravens DW, 241 Greer CR, 232
Baker JA, 1164
Cuttler L, 1054 Grewal D, 703
Balazs AL, 984
Griffin M, 893, 1155
Barnett T, 338
Bearden WO, 98 Dailey L, 795 Gronhaug K, 484
Belleau BD, 1189 Daniel F, 565 Gronroos C, 414
Bhatnagar A, 758, 1352 De la Fuente-Sabaté JM, 1378 Gruca TS, 1021
Bingley P, 557 De Ruyter K, 424, 437, 685 Grunert KG, 459, 665
Biswas A, 681 Dean D, 209
Biswas D, 724 DeConinck JB, 225
Haas M, 1026
Blazevic V, 374 Delios A, 35 Hall J, 1026
Blodgett JG, 79 Desmond J, 1222 Hamid SA, 1116
Dholakia N, 1391
Boles JS, 86, 1155 Hampton DL, 1042
Borsuk W, 776 Dholakia RR, 1391 Hampton GM, 1042
Bottomley PA, 873 Dimitriadis S, 1074
Hann M, 829
Bouquet C, 35 Dorsey RE, 79
Hansen K, |
Brashear TG, 86 Dowdles M, 1177 Hardesty DM, 98
Braunsberger K, 575 Doyle JR, 873 Harmsen H, 533
Brooks CM, 86 Dreyer B, 484 Hebert L, 35
Brunso K, 665 Durand R, 583 Heitmann A, 1431
Buck R, 647 Hennart J-F, 1126
Buellingen F, 1402 Ehrenberg ASC, 1307, 1329 Heslop LA, 1177
Buzzell RD, 478 Engelland BT, 95 Hildebrandt L, 459, 507
Hitt MA, 1370
Campo K, 834 Feinberg R, 685 Hoek J, 1250
Chatterjee P, 714 Figge S, 1416 Homburg C, 1331
Chaudhuri A, 647 Fish KE, 79 Houston MB, 154
Chebat J-C, 883 FlieB S, 392 Hyman MR, 923, 990, 1211
Chen JJ, 1341 Fontenot RJ, 1211
Chen M-L, 277 Fornaciari CJ, 565
Insch GS, 256
Chen S-FS, 1126 Frank G, 1431
Iqbal Z, 1116
Chen ZX, 321 Fry M-L, 1303
Iyer GR, 703
Child J, 361 Fuller DA, 1231
Cho W-H, 913 Fullerton RA, 1239
Choi K-S, 913 Jensen B, 533
Chou Y, 1423 Garbarino E, 768 Jobber D, 21, 347
Christensen F, 893 Gemiinden HG, 548 Johnson JD, 79
0148-2963/$ — see front matter © 2004 Elsevier Inc. All rights reserved.
doi: 10.1016/S0148-2963(04)00 163-8
II Author Index Vol. 57
Johnson M, 108 McQuitty S, 175 Sanchez R, 518
Johnson S, 620 Menon A, 1258 Saunders J, 21, 347
Michalisin MD, 1108 Schewe CD, 1033
Kabaday1 ET, 854 Michon R, 883 Scholderer J, 665
Kahn KB, 1085 Milne GR, 1000 Sengupta S, 951
Kalamas M, 776 Mitchell V-W, 21, 347 Senise-Barrio ME, 964
Kane GD, 976 Miyamoto T, 312 Sezen B, 854
Kannan PK, 1326 Moller K, 495 Shao CY, 1164
Karau SJ, 1108 Moncrief WC, 241 Sharma A, 696
Keen C, 424, 685 Money RB, 297 Sheth JN, 249, 696
Kim C, 913 Murphy WH, 1265 Shimizu T, 268
Kim K, 844 Myers MB, 591 Shin C, 821
Kim O, 829 Shoham A, 942
Kleinaltenkamp M, 392 Si SX, 1370
Neidermeyer PE, 26
Kondo H, 284 Sicilia M, 657
Netemeyer RG, 209, 805
Kosaka H, 291 Silvers JB, 1054
Nisol P, 834
Krapfel R, 951 Singh J, 184, 1054
Noble SM, 1033
Krishnan B, 209 Singh N, 864
Norman PM, 610
Krishnan R, 681 Sivakumar K, 813, 1199
Krohmer H, 1331 Smith DN, 1199
Kuhr M, 1033 Oakenfull G, 1276 Spencer JW, 1098
Kumar K, 58 Ojasalo K, 414 Srinivasan SS, 933
Kumar V, 933 Olsen GD, 635 Stevens E, 1074
O’Malley L, 1286 Stilwell CD, 225
Laczniak RN, 162 Ottman JA, 1231 Stoel L, 1067
Langenderfer J, 734 Oum TH, 844 Stoelhorst JW, 462
Laroche M, 881, 901 Strahilevitz M, 768
Lassk FG, 241 Papadopoulos N, 1177 Strandholm K, 58
Lee C, 1423 Park CS, 1092 Streukens S, 424
Lee H, 913 Park J-H, 844 Stroborn K, 1431
Lee KH, 1067 Pennings JME, 601 Suarez-Gonzalez I, 1378
Lee S, 913 Perry ML, 951 Subramaniam R, 306
Lehrer M, 1397 Pieters R, 445 Subramanian R, 58
Leibold K, 1431 Ping Jr, RA, 125 Sudman S, 108
Leisen B, 990 Polonsky MJ, 1303 Summers TA, 1189
Lemmink J, 437 Pracejyus JW, 635 Swaminathan V, 748
Levy M, 703 Prothero A, 1286
Li S, 1145 Pullig C, 209
Takahashi I, 266
Lievens A, 374 Punj G, 1239
Tamilia RD, 901
Lin ZJ, 620 Purinton E, 787
Tangpong C, 1108
Lings IN, 405
Teas RK, 162
Lohrke FT, 565 Rajala A, 495
Thakor MV, 776
Lohtia R, 306 Rasheed AA, 232
Theoharakis V, 329
Louviere J, 1026 Ray I, 647
Tuominen M, 495
Low GS, 241 Redmond WH, 1295
Turner Jr, RA, 565
Lukas BA, 1258 Reizenstein RC, 1085
Tuten TL, 26
Lupp C, 1409 Rentz JO, 1085
Rexha N, 312
Madan V, 933 Ricks J, 209
Ueltschy LC, 901
Manolis C, 249 Ritter T, 548
Uncles MD, 1307, 1329
Marceau J, 351 Roehrich G, 671
Marshall GW, 241 Rohm AJ, 748, 1000
Matias-Reche F, 964 Rose GM, 942 Valentine S, 338
Matsuo H, 864 Rosen DE, 787 Van Dolen W, 437
McBride JB, 256 Ruiz S, 657 Van Raaij EM, 462
McQuarrie EF, 142 Ruth JA, 14 Velury U, 976
Author Index Vol. 57 Ill
Vertinsky I, 1145 Wickliffe V, 1067 Yagci M, 209
Viney R, 1026 Wiertz C, 424 Yan Y, 361
Viswanathan M, 108 Windsperger J, 1361 Yannopoulos P, 901
Volkema RJ, 69 Winsor RD, 249 Yilmaz C, 854
Wirth F, 209 York A, 14
Wagner JA, 1164 Woerter M, 1402 Yu C, 844
Wakefield DS, 1021 Wong NY, 957
Wall M, 1177 Workman Jr, JP, 1331 Zeelenberg M, 445
Wang G, 209, 805 Worthington AC, 47 Zhou D, 1145
Werner S, 1135 Zinkhan GM, 575, 984
Westergaard-Nielsen N, 557 Xie T, 306 Zolkiewski J, 1012
Wetzels M, 685 Xu Y, 1189 Zuiiga-Vicente JA, 1378

Available online at www.sciencedirect.com
JOURNAL OF
BUSINESS
science @oiecr:
RESEARCH
Journal of Business Research 57 (2004) V—XXI
Subject Index
Vol. 57
ADOPTION APPRAISAL
Internet payments in Germany: a classificatory framework The PIMS program of strategy research: A retrospective
and empirical evidence, 1431 appraisal, 478
ADVERTISING AREA DEVELOPMENTAL STAGES MODEL
Emotion and reason in persuasion: Applying the ARI model Consumption and marketing in Japan, 268
and the CASC Scale, 647 ARTIFICIAL NEURAL NETWORK
ADVERTISING Using an artificial neural network trained with a genetic
The impact of cognitive and/or affective processing styles algorithm to model brand share, 79
on consumer response to advertising appeals, 657 ASSORTMENT
ADVERTISING Efficient consumer response in Japan: Industry concerns,
The three rules of crossing over from gay media to main- current status, benefits, and barriers to implementa-
stream media advertising: lesbians, lesbians, lesbians, tion, 306
1276 ASYMMETRIC COMPETITION
ADVERTISING EFFECT Manifestations and measurement of asymmetric brand com-
The effects of advertising on retail price competition under petition, 813
vertical restraint: A Japanese case, 277 ASYMMETRIC REACTIONS
ADVERTISING MODEL Asymmetric competitive reactions: likelihood and their
An advertising model for hierarchically structured markets: determinants in retail gasoline markets, 821
application to the automobile industry, 829 ATTITUDES
ALLIANCE Framing information to enhance corporate reputation: The
Knowledge acquisition, knowledge loss, and satisfaction in impact of message source, information type, and
high technology alliances, 610 reference point, 14
ALLIANCE PERFORMANCE ATTITUDES
Effectiveness of horizontal strategic alliances in technolo- The impact of cognitive and/or affective processing styles
gically uncertain environments: are trust and commit- on consumer response to advertising appeals, 657
ment enough?, 951 ATTITUDES
ALLIANCES The three rules of crossing over from gay media to main-
Interfirm alliances in online retailing, 714 stream media advertising: lesbians, lesbians, lesbians,
ALLIGATOR 1276
Who buys American alligator?: Predicting purchase inten- AUDIT QUALITY
tion of a controversial product, 1189 The role of institutional ownership in the market for
ANALYTICAL HIERARCHY PROCESS (AHP) auditing services: an empirical investigation, 976
Understanding m-commerce payment systems through the AUDITING
analytic hierarchy process, 1423 The role of institutional ownership in the market for
ANTECEDENTS auditing services: an empirical investigation, 976
Antecedents and consequences of trust in a service provider: AUTOMOBILE INDUSTRY
The case of primary care physicians, 990 An advertising model for hierarchically structured markets:
ANTITRUST application to the automobile industry, 829
The antitrust implications of relationship marketing, 1211
APPLICATIONS BABY BOOMERS
Development perspectives, firm strategies and applications Preferences in health care service and treatment: A genera-
in mobile commerce, 1402 tional perspective, 1033
0148-2963/03/$ — see front matter © 2003 Elsevier Inc. All rights reserved.
doi: 10.1016/S0148-2963(04)00164-X
Subject Index Vol. 57
BACKPROPAGATION CENTER
Using an artificial neural network trained with a genetic Cross-cultural mall shopping values and habitats: A compar-
algorithm to model brand share, 79 ison between English- and French-speaking Canadians,
B2B 883
Web-based marketing: The coming revolution in marketing CENTRALIZATION/DECENTRALIZATION
thought and strategy, 696 Centralization of franchising networks: evidence from the
B2C Austrian franchise sector, 1361
Web-based marketing: The coming revolution in marketing CERTIFIED NURSE—MIDWIVES
thought and strategy, 696 Relationship of professionalism, rewards, market orientation
BEHAVIOR and job satisfaction among medical professionals: The
Japanese managerial behavior in strategic planning: Case case of Certified Nurse—Muidwives, 1042
analyses in global business contexts, 291 CHANNEL
BEHAVIOR Efficient consumer response in Japan: Industry concerns,
Closing the gap between values and behavior—a means—end current status, benefits, and barriers to implementation,
theory of lifestyle, 665 306
BEHAVIORAL INTENTION CHANNEL CONTRACT RELATIONSHIPS
The relationships among quality, value, satisfaction and A marketing—finance approach towards industrial channel
behavioral intention in health care provider choice: A contract relationships: a model and application, 601
South Korean study, 913 CHANNELS OF DISTRIBUTION
BEHAVIORAL RESPONSE Interorganizational task and emotional conflict with inter-
Beyond valence in customer dissatisfaction: A review and national channels of distribution, 942
new findings on behavioral responses to regret and CHINA
disappointment in failed services, 445 The emergence of private ownership in China, 1145
BENCHMARKS CHOICE
Understanding brand performance measures: using Dirichlet Font appropriateness and brand choice, 873
benchmarks, 1307 CHOICE MODEL
BLUEPRINTING Using an artificial neural network trained with a genetic
Blueprinting the service company: Managing service pro- algorithm to model brand share, 79
cesses efficiently, 392 COCREATION
BRAND Web-based marketing: The coming revolution in marketing
Font appropriateness and brand choice, 873 thought and strategy, 696
BRAND CHOICE COGNITIVE/AFFECTIVE
The impact of cognitive and/or affective processing styles on The impact of cognitive and/or affective processing styles on
consumer response to advertising appeals, 657 consumer response to advertising appeals, 657
BRAND CHOICE BEHAVIOR COGNITIVE COMPLEXITY IN CONSUMER
Developing and validating measures of facets of customer- BEHAVIOR
based brand equity, 209 The complexity of consumers’ cognitive structures and its
BRAND COMPETITION relevance to consumer behavior, 575
Manifestations and measurement of asymmetric brand com- COGNITIVE MAPPING
petition, 813 Identifying the determinants of value creation in the market:
BRAND PENETRATION A competence-based approach, 533
The effects of advertising on retail price competition under COLLABORATION
vertical restraint: A Japanese case, 277 The antitrust implications of relationship marketing, 1211
BRAND PERFORMANCE MEASURES COLLECTIVITY
Understanding brand performance measures: using Dirichlet Japanese managerial behavior in strategic planning: Case
benchmarks, 1307 analyses in global business contexts, 291
BUSINESS-TO-BUSINESS COMMITMENT
The antitrust implications of relationship marketing, 1211 Effectiveness of horizontal strategic alliances in technologic-
ally uncertain environments: are trust and commitment
CALL CENTERS enough?, 951
Performance, satisfaction and turnover in call centers: The COMPANY COMPETENCIES
effects of stress and optimism, 26 Identifying the determinants of value creation in the market:
CASH FLOWS A competence-based approach, 533
A marketing—finance approach towards industrial channel COMPANY PERFORMANCE
contract relationships: a model and application, 601 How does adaptability drive firm innovativeness?, 495
Subject Index Vol. 57 Vil
COMPETENCE CONSUMER PERCEPTIONS
The impact of a company’s business strategy on its technolo- Maximum versus meaningful discrimination in scale
gical competence, network competence and innovation response: Implications for validity of measurement of
success, 548 consumer perceptions about products, 108
COMPETENCE-BASED MANAGEMENT CONSUMER ROLE
Understanding competence-based management: Identifying Toward understanding consumers’ role in medical decisions
and managing five modes of competence, 518 for emerging treatments: Issues, framework and hypo-
COMPETITION STRUCTURE theses, 1054
Changes in the competition structure in Japan: Their effect on CONSUMER SEARCH BEHAVIOR
price competition, 284 Economics of information in the Web economy: Towards a
COMPETITIVE ADVANTAGE new theory?, 724
Attainment of competitive advantage by the exporter— CONSUMER WELFARE
importer dyad: The role of export offering and import Price discounts or coupon promotions: does it matter?, 933
objectives, 329 CONSUMPTION
COMPETITIVE ADVANTAGE Repercussions of promoting an ideology of consumption:
On explaining performance differentials: Marketing and the consumer misbehavior, 1239
managerial theory of the firm, 462 CONSUMPTION LEVEL
CONFIDENCE Consumption and marketing in Japan, 268
Recognition confidence, recognition accuracy and choice, CONTACT EMPLOYEE PERFORMANCE
641 An empirical assessment of the influence of customer emo-
CONFIGURATIONS tions and contact employee performance on encounter
Managerial discretion and corporate commitment to the and relationship satisfaction, 437
natural environment, 964 CONTENT VALIDITY
CONJOINT ANALYSIS The use of expert judges in scale development: Implications
The robustness of hierarchical Bayes conjoint analysis under for improving face validity of measures of unobserv-
alternative measurement scales, 1092 able constructs, 98
CONSEQUENCES CONTROVERSIAL PRODUCT
Antecedents and consequences of trust in a service provider: Who buys American alligator?: Predicting purchase inten-
The case of primary care physicians, 990 tion of a controversial product, 1189
CONSEQUENCES CO-OPERATION
Morality and the consequences of marketing action, 1222 Cooperating for service excellence in multichannel service
CONSTRUCT VALIDITY systems: An empirical assessment, 424
Integration of construct and external validity by means of CORPORATE GOVERNANCE
proximal similarity: Implications for laboratory experi- The role of institutional ownership in the market for auditing
ments in marketing, 142 services: an empirical investigation, 976
CONSTRUCT VALIDITY COST LEADERSHIP
Assessing the validity of secondary data proxies for market- Leveraging the advantage of early entry: proprietary tech-
ing constructs, 154 nologies versus cost leadership, 583
CONSUMER COST OF QUALITY (COQ)
Who buys American alligator?: Predicting purchase intention An exploratory study on accounting for quality management
of a controversial product, 1189 in China, 620
CONSUMER ATTITUDES COUNTRY OF ASSEMBLY
Reply to commentary on “Understanding brand performance The impact of country-of-origin cues on consumer percep-
measures: using Dirichlet benchmarks’’, 1329 tions of product quality: A binational test of the
CONSUMER BEHAVIOR decomposed country-of-origin construct, 256
Internet payments in Germany: a classificatory framework COUNTRY OF DESIGN
and empirical evidence, 1431 The impact of country-of-origin cues on consumer percep-
CONSUMER DECISION-MAKING tions of product quality: A binational test of the
E-tailers versus retailers: Which factors determine consumer decomposed country-of-origin construct, 256
preferences, 685 COUNTRY OF ORIGIN
CONSUMER MISBEHAVIOR The impact of country-of-origin cues on consumer percep-
Repercussions of promoting an ideology of consumption: tions of product quality: A binational test of the
consumer misbehavior, 1239 decomposed country-of-origin construct, 256
Vill Subject Index Vol. 57
COUNTRY OF ORIGIN CUSTOMIZATION
Who controls the purse strings: A study of consumers’ and Differentiating goods and services retailing using form and
retail buyers’ reactions in an America’s FTA envir- possession utilities, 249
onment, 1177
COUNTRY OF PARTS
DATA ENVELOPMENT ANALYSIS
The impact of country-of-origin cues on consumer percep-
Determinants of merger and acquisition activity in Australian
tions of product quality: A binational test of the
cooperative deposit-taking institutions, 47
decomposed country-of-origin construct, 256
DECISION MAKING
COUNTRY-PRODUCT IMAGE
Toward understanding consumers’ role in medical decisions
Who controls the purse strings: A study of consumers’ and
for emerging treatments: Issues, framework and hypo-
retail buyers’ reactions in an America’s FTA envir-
theses, 1054
onment, 1177
DESIGN COMPETITION
COUPON PROMOTION
National lead markets and the design competition for 3G
Price discounts or coupon promotions: does it matter?, 933
network applications, 1397
CREATIVE PERFORMANCE
DESIGN OF EXPERIMENTS
Salesperson creative performance: conceptualization, meas-
Integration of construct and external validity by means of
urement, and nomological validity, 805
proximal similarity: Implications for laboratory experi-
CREDIT UNIONS
ments in marketing, 142
Determinants of merger and acquisition activity in Australian
DEVELOPMENT PROCESS
cooperative deposit-taking institutions, 47
New service development through the lens of organisational
CRM
learning: evidence from longitudinal case studies, 1074
Web-based marketing: The coming revolution in marketing
DIFFUSION
thought and strategy, 696
Interconnectivity in diffusion of innovations and market
CROSS-CULTURAL
competition, 1295
Cross-cultural invariance of measures of satisfaction and
DIRICHLET BENCHMARKS
service quality, 901
Reply to commentary on “Understanding brand performance
CROSS-CULTURAL CONTEXTS
measures: using Dirichlet benchmarks”, 1329
A cross-cultural investigation of the materialism construct:
DIRICHLET MODEL
Assessing the Richins and Dawson’s materialism scale
Understanding brand performance measures: using Dirichlet
in Denmark, France and Russia, 893
benchmarks, 1307
CULTURAL ADAPTATION
DISCREET CHOICE EXPERIMENTS
Measuring cultural adaptation on the Web: a content analytic
Using stated preference discrete choice modeling to evaluate
study of U.S. and Japanese Web sites, 864
health care programs, 1026
CULTURAL VALUES
DOUBLE JEOPARDY
Measuring cultural adaptation on the Web: a content analytic
Understanding brand performance measures: using Dirichlet
study of U.S. and Japanese Web sites, 864
benchmarks, 1307
CULTURE
DRIVING FORCES FOR M-COMMERCE
Japanese managerial behavior in strategic planning: Case
Development perspectives, firm strategies and applications in
analyses in global business contexts, 291
mobile commerce, 1402
CULTURE
DYNAMIC ANALYSIS
The role of culture in the perception of service recovery,
Dynamics of the strategic group membership—performance
957
linkage in rapidly changing environments, 1378
CUSTOMER-BASED BRAND EQUITY
Developing and validating measures of facets of customer-
based brand equity, 209 EARLY MOVER ADVANTAGE
CUSTOMER DISSATISFACTION Leveraging the advantage of early entry: proprietary tech-
Beyond valence in customer dissatisfaction: A review and nologies versus cost leadership, 583
new findings on behavioral responses to regret and ECO-ATTRIBUTES
disappointment in failed services, 445 Moderating unintended pollution: the role of sustainable
CUSTOMER INTEGRATION product design, 1231
Blueprinting the service company: Managing service pro- E-COMMERCE
cesses efficiently, 392 Interfirm alliances in online retailing, 714
CUSTOMER INTERACTION CENTERS E-COMMERCE
Cooperating for service excellence in multichannel service Mobility and markets: emerging outlines of m-commerce,
systems: An empirical assessment, 424 1391
Subject Index Vol. 57 IX
E-COMMERCE EQUITY
Internet retailing: enablers, limiters and market consequences, Buyer reactions to ethical beliefs in the retail environment,
703 1155
ECONOMIC PERFORMANCE E-RETAILING
Personnel policy and profit, 557 E-tailers versus retailers: Which factors determine consumer
ECONOMICS OF INFORMATION preferences, 685
Economics of information in the Web economy: Towards a E-RETAILING
new theory?, 724 Interfirm alliances in online retailing, 714
ECONOMIC UTILITIES ETHICAL DECISION-MAKING
Differentiating goods and services retailing using form and Issue contingencies and marketers’ recognition of ethical
possession utilities, 249 issues, ethical judgments and behavioral intentions, 338
ECOSYSTEMS ETHICS
Moderating unintended pollution: the role of sustainable Buyer reactions to ethical beliefs in the retail environment,
product design, 1231 1155
ECR EXCHANGE
Efficient consumer response in Japan: Industry concerns, Examining the unintended consequences of marketing, 1303
current status, benefits, and barriers to implementation, EXPECTATIONS
306 The effects of appropriateness of service contact personnel
EFFICIENT CONSUMER RESPONSE dress on customer expectations of service quality and
Efficient consumer response in Japan: Industry concerns, purchase intention: The moderating influences of
current status, benefits, and barriers to implementation, involvement and gender, 1164
306 EXPORTER-—IMPORTER DYAD
ELDERLY Attainment of competitive advantage by the exporter—
Preferences in health care service and treatment: A genera- importer dyad: The role of export offering and import
tional perspective, 1033 objectives, 329
EMERGING TECHNOLOGIES EXPORTER TRUST
A stakeholder-integrated approach to health care manage- Attainment of competitive advantage by the exporter—
ment, 984 importer dyad: The role of export offering and import
EMOTION objectives, 329
Emotion and reason in persuasion: Applying the ARI model EXTERNAL VALIDITY
and the CASC Scale, 647 Integration of construct and external validity by means of
EMOTION proximal similarity: Implications for laboratory experi-
Buyer reactions to ethical beliefs in the retail environment, ments in marketing, 142
1155
EMOTIONS FACE VALIDITY
An empirical assessment of the influence of customer emo- The use of expert judges in scale development: Implications
tions and contact employee performance on encounter for improving face validity of measures of unobserv-
and relationship satisfaction, 437 able constructs, 98
EMOTIONS FINANCIAL PERFORMANCE
Beyond valence in customer dissatisfaction: A review and Slack resources and firm performance: a meta-analysis, 565
new findings on behavioral responses to regret and FLEXIBILITIES
disappointment in failed services, 445 Understanding competence-based management: Identifying
EMPLOYEE DRESS and managing five modes of competence, 518
The effects of appropriateness of service contact personnel FLEXIBILITY
dress on customer expectations of service quality and Uncertainty, flexibility, and sustained competitive advantage,
purchase intention: The moderating influences of 484
involvement and gender, 1164 FLOW
ENCOUNTER SATISFACTION Flow and Internet shopping behavior: A conceptual model
An empirical assessment of the influence of customer emo- and research propositions, 1199
tions and contact employee performance on encounter FONT
and relationship satisfaction, 437 Font appropriateness and brand choice, 873
ENVIRONMENTAL COMMITMENT FOREIGN EXPANSION
Managerial discretion and corporate commitment to the Foreign expansion in service industries: Separability and
natural environment, 964 human capital intensity, 35
Subject Index Vol. 57
FORM UTILITY GOVERNMENT POLICY
Differentiating goods and services retailing using form and The relationship among national institutional structures, eco-
possession utilities, 249 nomic factors, and domestic entrepreneurial activity: a
FRANCHISING NETWORKS multicountry study, 1098
Centralization of franchising networks: evidence from the GROCERY INDUSTRY
Austrian franchise sector, 1361 Efficient consumer response in Japan: Industry concerns, cur-
FRAUD rent status, benefits, and barriers to implementation, 306
Repercussions of promoting an ideology of consumption: GROWTH HORMONE THERAPY
consumer misbehavior, 1239 Toward understanding consumers’ role in medical decisions
FUNCTIONAL ANALYSIS for emerging treatments: Issues, framework and hypo-
Consumption and marketing in Japan, 268 theses, 1054
GASOLINE MARKETS HABITAT
Asymmetric competitive reactions: likelihood and their deter- Cross-cultural mall shopping values and habitats: A compar-
minants in retail gasoline markets, 821 ison between English- and French-speaking Canadians,
GAY AND LESBIAN IMAGERY 883
The three rules of crossing over from gay media to mainstream HEALTHCARE
media advertising: lesbians, lesbians, lesbians, 1276 Just what the doctor ordered: The role of information
GENDER sensitivity and trust in reducing medical information
Gender differences in the perceived risk of buying online and privacy concern, 1000
the effects of receiving a site recommendation, 768 HEALTH CARE
GENDER A stakeholder-integrated approach to health care manage-
The three rules of crossing over from gay media to mainstream ment, 984
media advertising: lesbians, lesbians, lesbians, 1276 HEALTH CARE
GENDER DIFFERENCES Marketization and the delivery of UK health services: Three
The effects of appropriateness of service contact personnel case studies, 1012
dress on customer expectations of service quality and HEALTH CARE EVALAUTION
purchase intention: The moderating influences of Using stated preference discrete choice modeling to evaluate
involvement and gender, 1164 health care programs, 1026
GENERATIONS HEDONIST
Preferences in health care service and treatment: A genera- Cross-cultural mall shopping values and habitats: A compar-
tional perspective, 1033 ison between English- and French-speaking Canadians,
GENETIC ALGORITHM 883
Using an artificial neural network trained with a genetic HIERARCHICAL BAYES
algorithm to model brand share, 79 The robustness of hierarchical Bayes conjoint analysis under
GLOBAL PRICING alternative measurement scales, 1092
Implications of pricing strategy—venture strategy congru- HIERARCHICALLY STRUCTURED MARKET
ence: an application using optimal models in an inter- An advertising model for hierarchically structured markets:
national context, 591 application to the automobile industry, 829
GLOBAL STRATEGY HIGH-TECH ALLIANCES
Implications of pricing strategy—venture strategy congru- Effectiveness of horizontal strategic alliances in technologic-
ence: an application using optimal models in an inter- ally uncertain environments: are trust and commitment
national context, 591 enough?, 951
GLOBALIZATION HIGH TECHNOLOGY
Japanese managerial behavior in strategic planning: Case Knowledge acquisition, knowledge loss, and satisfaction in
analyses in global business contexts, 291 high technology alliances, 610
GLOBALIZATION HORIZONTAL ALLIANCES
Interorganizational task and emotional conflict with inter- Effectiveness of horizontal strategic alliances in technologic-
national channels of distribution, 942 ally uncertain environments: are trust and commitment
GOALS enough?, 951
In pursuit of short-term goals: anticipating the unintended HORIZONTAL COMPETITION
consequences of using special incentives to motivate Changes in the competition structure in Japan: Their effect on
the sales force, 1265 price competition, 284