JOURNAL OF BUSINESS RESEARCH VOLUME 41 Contents Competencies, and Competit ase tor Recontigurable and Flexiblk FE. Booth and George Philip Organizational Responses to a Hypercompetitive Environment DeepikLa ‘ Vaiinh and i St; epnJa nte7 i Creative Actiona s a Dynamic Strategy: | Imagination to Improve Strategic Solutions ] ] al O¢1VIE Management lor Change: On Strategic Hakan Bohman and Maj-Britt Johanssor Integrating Internal and External Customer Rel|a t’ ion Relationship Management: A Strategic Response to a ( Elizabeth Jane Beckett-Camarata, Martin R. Camarata Heuristics and Rationality in Strategic Decision Making K Krabuanrat and R Phelps Does Involvement Moderate Time-Dependent Biases in Consumer Multiattribute Judgment? David Mazursky and Yoav Ganzach How Relational Norms Affect ¢ ompliance in Industrial Buying Ashwin W. Joshi and Stephen J. Arnold Participation’s Effect on Task Performance Mediating Roles of Goal Acceptance and Procedural Justice Robert W Renn j CONLINUCE [he Natureo f Satisfaction: An Updated Examinatioannd Analysi Barry ] Babin and MM tcl Griffin lracking the Effectosf Comparative and Noncomparati ' Adve ruising with Relative an Nonrelative Mea ures \ Further Examinatioonf 1 Paul UW Miniard Randal l ol Market Efficient ] {fi ana lame SPECIAL ISSUE: CONDUCTING BUSINESS IN THE NEW ELECTRONICS ENVIRONMENT: PROSPECTS AND PROBLEMS Introducti I E| asa Micro Mart tnhrougen Prelerences Revealed in Music Eugen Sivddd Kajdeep Gt Adding Value ses and Gratilications of Sites on the World Wide Web . . | ] Evaluating through a Using a Product/Service I \n Experiment on the Ecor vice Alternatives Fort n and Timothy Cybl ermedia|r ies in El] ectron ridn Matching Electronic Distribution Channels to Product The Role ot ¢ ong Consumer Behavio1 Don Llo d ( ook and Eloise Author Index Subject Index Volume Contents ert a oe e arPt ¥,