Table Of Content

ELSEVIER Author Index Arnold SJ. 105 Ganzach Y, 95 Notteboom B, 161 Greenlee TB, 205 Babin BJ, 127 Grewel R, 179 ogilvie dt, 49 Barkema HG, 161 Griffin M, 127 Barker RT, 71 Phelps B, | Barone MJ, 137 Jarvenpaa SL, 15 Phelps R, 83 Beckett-Camarata EJ, 71 Joshi AW, 105 Philip G, 29 Bohman H, 57 Booth ME, 29 Kellaris J], 179 Renn RW, 115 Butler B, 215 Klein LR, 195 Roberts JH, 223 Krabuanrat K, 83 Rose RL, 137 Camarata MR, 71 Lindfors M-BJ, 57 Cook DL, 231 Sarkar M, 215 Coupey E, 231 Sivadas E, 179 Manning KC, 137 Crouch A, 3 Steinfield C, 215 Marsden JR, 145 Mazursky D, 95 Stoddard DB, 15 Dholakia RR, 175 Sundaram DS, 153 McCord L, 187 Miniard PW, 137 Eighmey J, 187 Morrison PD, 223 Tung YA, 145 Fortin DR, 205 Nath D, 41 Webster C, 153 Frambach RT, 161 Newell SE, 41 Wedel M, 161 Journal of Business Research 41, 239 (1998) © 1998 Elsevier Science Inc. All rights reserved. ISSN 0148-2963/9819/.$0 0 655 Avenue of the Americas, New York, NY 10010 Pll $0148-2963(98)0001 1-3 ELSEVIER Subject Index ADOPTER-SIDE VARIABLES Does Involvement Moderate Time-Dependent Biases in Adoption of a Service Innovation in the Business Market: An Consumer Multiattribute Judgment?, 95 Empirical Test of Supply-Side Variables, 161 Evaluating the Potential of Interactive Media Through a New Lens: Search versus Experience Goods, 195 BANKING SERVICES Matching Electronic Distribution Channels to Product Matching Electronic Distribution Channels to Product Characteristics: The Role of Congruence in Characteristics: The Role of Congruence in Consideration Set Formation, 223 Consideration Set Formation, 223 The Nature of Satisfaction: An Updated Examination and Analysis, 127 BIASES, TIME-DEPENDENT Does Involvement Moderate Time-Dependent Biases in Service Consumption Criticality in Failure Recovery, 153 Using a Product/Service Evaluation Frame: An Experiment on Consumer Multiattribute Judgment?, 95 the Economic Equivalence of Product versus Service BUSINESS PROCESS REDESIGN Alternatives for Message Retrieval Systems, 205 Business Process Redesign: Radical and Evolutionary Change, COTIM95 15 Introduction: Special Issue on Conducting Business in the New Electronics Environment: Prospects and CHANGE, RADICAL AND EVOLUTIONARY Problems, 175 Business Process Redesign: Radical and Evolutionary Change, CREATIVE ACTION 15 Creative Action as a Dynamic Strategy: Using Imagination to COMMERCIAL WEBSITES Improve Strategic Solutions in Unstable Adding Value in the Information Age: Uses and Gratifications Environments, 49 of Sites on the World Wide Web, 187 Introduction: Special Issue on the Dynamics of Strategy, | COMPARATIVE ADVERTISING CUSTOMER RELATIONSHIP MANAGEMENT lracking the Effects of Comparative and Noncomparative Integrating Internal and External Customer Relationships Advertising with Relative and Nonrelative Measures through Relationship Management: A Strategic A Further Examination of the Framing Correspondence Response to a Changing Global Environment, 71 Hypothesis, 137 CYBERMEDIARIES COMPETENCY-DRIVEN COMPETITIVENESS Cybermediaries in Electronic Marketspace: Toward Theory rechnology, Competencies, and Competitiveness: The Case Building, 215 for Reconfigurable and Flexible Strategies, 29 COMPETITIVENESS DATA COMMUNICATIONS Introduction: Special Issue on the Dynamics of Strategy, | Matching Electronic Distribution Channels to Product Organizational Responses to a Hypercompetitive Characteristics: The Role of Congruence in Environment: A Case Study of Pepsi Canada, 41 Consideration Set Formation, 223 Reframing the Strategic Problem: An Accommodation of DECISION MAKING Harmony and Belligerence in Strategic Management, Heuristics and Rationality in Strategic Decision Making: An 3 Exploratory Study, 83 Technology, Competencies, and Competitiveness: The Case Introduction: Special Issue on the Dynamics of Strategy, | for Reconfigurable and Flexible Strategies, 29 DEPENDENCE COMPLIANCE How Relational Norms Affect Compliance in Industrial How Relational Norms Affect Compliance in Industrial Buying, 105 Buying, 105 DEPRESSIONS CONSUMER BEHAVIOR Introduction: Special Issue on the Dynamics of Strategy, | Adding Value in the Information Age: Uses and Gratifications Management for Change: On Strategic Change during of Sites on the World Wide Web, 187 Recession, 57 Consumer Behavior and Unresolved Regulatory Issues in DISTRIBUTION METHODS Electronic Marketing, 231 Matching Electronic Distribution Channels to Product Journal of Business Research 41, 241-243 (1998) © 1998 Elsevier Science Inc. All rights reserved. ISSN 0148-2963/981/9.$0 0 655 Avenue of the Americas, New York, NY 10010 Pll $0148-2963(98)00012-5 242 J Busn Res Subject Index 1998:41:241-243 Characteristics: The Role of Congruence in Cybermediaries in Electronic Marketspace: Toward Theory Consideration Set Formation, 223 Building, 215 DYNAMICS OF STRATEGY INTERNET COMMERCE Introduction: Special Issue on the Dynamics of Strategy, | Consumer Behavior and Unresolved Regulatory Issues in Electronic Marketing, 231 EFFICIENT MARKET HYPOTHESES Cybermediaries in Electronic Marketspace: Toward Theory Test of Market Efficiencies Using Experimental Electronic Building, 215 Markets, 145 Evaluating the Potential of Interactive Media Through a New ELECTRONIC SHOPPING METHODS Lens: Search versus Experience Goods, 195 Matching Electronic Distribution Channels to Product The Internet as a Micro Marketing Tool. Targeting Consumers Characteristics: The Role of Congruence in through Preferences Revealed in Music Newsgroup Consideration Set Formation, 223 Usage, 179 EXPERIMENTAL ELECTRONIC MARKETS Introduction: Special Issue on Conducting Business in the Test of Market Efficiencies Using Experimental Electronic New Electronics Environment: Prospects and Markets, 145 Problems, 175 Matching Electronic Distribution Channels to Product FAILURE RECOVERY Characteristics: The Role of Congruence in Service Consumption Criticality in Failure Recovery, 153 Consideration Set Formation, 223 FIRST INTERNATIONAL CONFERENCE ON THE INVOLVEMENT DYNAMICS OF STRATEGY Does Involvement Moderate Time-Dependent Biases in Introduction: Special Issue on the Dynamics of Strategy, | Consumer Multiattribute Judgment?, 95 FRAMING CORRESPONDENCE HYPOTHESIS Tracking the Effects of Comparative and Noncomparative MANAGERIAL CREATIVITY Advertising with Relative and Nonrelative Measures: Creative Action as a Dynamic Strategy: Using Imagination to A Further Examination of the Framing Correspondence Improve Strategic Solutions in Unstable Hypothesis, 137 Environments, +9 Introduction: Special Issue on the Dynamics of Strategy, | GOAL ACCEPTANCE MARKET EFFICIENCIES Participation’s Effect on Task Performance: Mediating Roles Test of Market Efficiencies Using Experimental Electronic of Goal Acceptance and Procedural Justice, 115 Markets, 145 MEASUREMENT THEORY HEURISTICS The Nature of Satisfaction: An Updated Examination and Heuristics and Rationality in Strategic Decision Making: An Analysis, 127 Exploratory Study, 83 Tracking the Effects of Comparative and Noncomparative HYPERCOMPETITIVENESS Advertising with Relative and Nonrelative Measures: Organizational Responses to a Hypercompetitive A Further Examination of the Framing Correspondence Environment: A Case Study of Pepsi Canada, 41 Hypothesis, 137 MESSAGE RETRIEVAL SYSTEMS IMAGINATION Using a Product/Service Evaluation Frame: An Experiment on Creative Action as a Dynamic Strategy: Using Imagination to the Economic Equivalence of Product versus Service Improve Strategic Solutions in Unstable Alternatives for Message Retrieval Systems, 205 Environments, 49 MICRO MARKETING INNOVATION ADOPTION The Internet as a Micro Marketing Tool. Targeting Consumers Adoption of a Service Innovation in the Business Market: An through Preferences Revealed in Music Newsgroup Empirical Test of Supply-Side Variables, 161 Usage, 179 INTERACTIVE MEDIA Adding Value in the Information Age: Uses and Gratifications NEWSGROUPS of Sites on the World Wide Web, 187 The Internet as a Micro Marketing Tool. Targeting Consumers Consumer Behavior and Unresolved Regulatory Issues in through Preferences Revealed in Music Newsgroup Electronic Marketing, 231 Usage, 179 Evaluating the Potential of Interactive Media Through a New NONRELATIVE MEASURES Lens: Search versus Experience Goods, 195 Tracking the Effects of Comparative and Noncomparative The Internet as a Micro Marketing Tool. Targeting Consumers Advertising with Relative and Nonrelative Measures: through Preferences Revealed in Music Newsgroup A Further Examination of the Framing Correspondence Usage, 179 Hypothesis, 137 Introduction: Special Issue on Conducting Business in the New Electronics Environment: Prospects and ORGANIZATIONAL THEORY AND BEHAVIOR Problems, 175 Business Process Redesign: Radical and Evolutionary Change, Matching Electronic Distribution Channels to Product 15 Characteristics: The Role of Congruence in Integrating Internal and External Customer Relationships Consideration Set Formation, 223 through Relationship Management: A Strategic INTERMEDIATION Response to a Changing Global Environment, 71 Subject Index J Busn Res 243 1998:41:241-243 Introduction: Special Issue on the Dynamics of Strategy, | Service Consumption Criticality in Failure Recovery, 153 Organizational Responses to a Hypercompetitive STRATEGIC CHANGE Environment: A Case Study of Pepsi Canada, 41 Management for Change: On Strategic Change during Reframing the Strategic Problem: An Accommodation of Recession, 57 Harmony and Belligerence in Strategic Management, STRATEGY 3 Business Process Redesign: Radical and Evolutionary Change, 15 PARTICIPATION Creative Action as a Dynamic Strategy: Using Imagination to Participation’s Effect on Task Performance: Mediating Roles Improve Strategic Solutions in Unstable of Goal Acceptance and Procedural Justice, 115 Environments, 49 POSTPURCHASE REACTIONS Heuristics and Rationality in Strategic Decision Making: An The Nature of Satisfaction: An Updated Examination and Exploratory Study, 83 Analysis, 127 Introduction: Special Issue on the Dynamics of Strategy, | PROCEDURAL JUSTICE Management for Change: On Strategic Change during Participation’s Effect on Task Performance: Mediating Roles Recession, 57 of Goal Acceptance and Procedural Justice, 115 Relraming the Strategic Problem: An Accommodation of PRODUCT/SERVICE EVALUATION FRAME Harmony and Belligerence in Strategic Management, Using a Product/Service Evaluation Frame: An Experiment on 3 the Economic Equivalence of Product versus Service Technology, Competencies, and Competitiveness: The Case Alternatives for Message Retrieval Systems, 205 for Reconfigurable and Flexible Strategies, 29 SUPPLY-SIDE VARIABLES Adoption of a Service Innovation in the Business Market: An RECESSIONS Empirical Test of Supply-Side Variables, 161 Management for Change: On Strategic Change during Recession, 57 TASK PERFORMANCE REENGINEERING Participation’s Effect on Task Performance: Mediating Roles Business Process Redesign: Radical and Evolutionary Change, of Goal Acceptance and Procedural Justice, 115 15 TECHNOLOGY-DRIVEN COMPETITIVENESS REGULATORY ISSUES Technology, Competencies, and Competitiveness: The Case Consumer Behavior and Unresolved Regulatory Issues in for Reconfigurable and Flexibie Strategies, 29 Electronic Marketing, 231 TEMPORAL PRICE FRAMES RELATIONAL NORMS Using a ProducVService Evaluation Frame: An Experiment on How Relational Norms Affect Compliance in Industrial the Economic Equivalence of Product versus Service Buying, 105 Alternatives for Message Retrieval Systems, 205 RELATIONSHIP MANAGEMENT TIME-DEPENDENT BIASES Integrating Internal and External Customer Relationships Does Involvement Moderate Time-Dependent Biases in through Relationship Management: A Strategic Consumer Multiattribute Judgment?, 95 Response to a Changing Global Environment, 71 Introduction: Special Issue on the Dynamics of Strategy, | VIRTUAL CHANNEL SYSTEMS RELATIVE MEASURES Cybermediaries in Electronic Marketspace: Toward Theory Tracking the Effects of Comparative and Noncomparative Building, 215 Advertising with Relative and Nonrelative Measures A Further Examination of the Framing Correspondence WEBSITES Hypothesis, 137 Adding Value in the Information Age: Uses and Gratifications RIVALRY of Sites on the World Wide Web, 187 Reframing the Strategic Problem: An Accommodation of WORLD WIDE WEB COMMERCE Harmony and Belligerence in Strategic Management, Adding Value in the Information Age: Uses and Gratifications 3 of Sites on the World Wide Web, 187 Consumer Behavior and Unresolved Regulatory Issues in SATISFACTION Electronic Marketing, 231 The Nature of Satisfaction: An Updated Examination and Cybermediaries in Electronic Marketspace: Toward Theory Analysis, 127 Building, 215 SERVICE CONSUMPTION Evaluating the Potential of Interactive Media Through a New Service Consumption Criticality in Failure Recovery, 153 Lens: Search versus Experience Goods, 195 SERVICE CRITICALITY Introduction: Special Issue on Conducting Business in the Service Consumption Criticality in Failure Recovery, 153 New Electronics Environment: Prospects and SERVICE FAILURE RECOVERY EFFORTS Problems, 175